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BRIAN B | Overall ExperienceSelf Storage Units in Prescott, AZ, 86301
U-Haul Moving & Storage of Prescott
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Thank you all for your excellent customer service!
DENICE A | First ImpressionsNo trash can in lobby to throw trash away, not gently used items, literal trash!
BRIAN C | Overall ExperienceThe location was perfect for my move. I lucked out and got 2 units next to one another, and near the elevator. Unbelievably lucky! The storage units were spotless. Everything was very very clean. I'm happy!
Thomas J | First ImpressionsMorgan was extremely helpful and professional! We appreciate her customer service skills and warm considerate manner. Thanks, Cat McCabe
KELLY M | First ImpressionsThank you! You made our transition seamless
Anna H | Overall ExperienceEverybody I came in contact with like Christian and I believe he name was Anne, they were friendly, helpful, and answered all my questions. Excellent Customer Service. Thank You
MICHAEL P | First ImpressionsEXCELLENT AND KNOWLEDGEABLE CUSTOMER SERVICE. REALLY A JOY TO WORK WITH FOR APP 6 YEARS. STAFF IS SO VERY KNOWLEDGEABLE... A DECIDED IMPROVEMENT VS PREVIOUS STAFF... WHICH ALWAYS SEEMED DISCOMBOBULATED. I HAVE GREAT RESPECT FOR THE PERSON, OR PEOPLE WHO HAVE UPGRADED BOTH STAFF AND PROCEDURES.
Lynn D | Overall ExperienceAfter 4.5 years as a customer, I have never had a problem with I-Haul. The problem is that after the road construction on RT. 69 they didn’t provide access to U-Haul. You now have to go to Lowe’s and U turn to access U-Haul. I personally brought this to the attention of management. Deserie Wolfton has been polite and helpful in all aspects of my needs. I recommend U-Haul as they have been very helpful in my move to and from Payson to Prescott. My situation is complicated as I am Military and my Mission demands Flexibility. My final comment is that I highly recommend U-Haul for all of your moving needs.
Daniel B | Overall ExperienceI was told it would be a lot cheaper than it was. I paid 725+ $200 in fuel it cost me almost $1000 to move a little bit of belongings from Tucson to Prescott and one of your employees was a extreme jerk to me And rude
DAVID A | First ImpressionsUhaul sucks won't recommend to anyone
Jody S | Overall ExperienceExcellent service !!! Very friendly
Stevie S | First ImpressionsEverything went very smoothly this time. I’ve used UHaul for various things in the past and it’s worked out well.
Cheryl M | Overall ExperienceI had 3 pods with you all for 4 yrs in Wickenberg because Prescott sent them there because of no room to store long term. Long story short my husband passed and so plans were changed. I needed to change to a permanent storage to save money. My experience was not so great with the Prescott location. I had reserved a storage unit 10x10x9 a week before moving from pod to storage. I went in 2 days to sign and look at unit. Unbeknownst to me they had nothing to offer me but 2 5x10’s. I told them that was not going to work and I had a reservation. They then happened to mention that someone had just let them know that they moved out of their 10x10x9 and that I could get it in the morning the day before I moved. That was done but difference was I was now on 4th floor instead of 1st which I reserved. They also told me my pods would be next to dock and when I came at 9 am on April 26, 2026 with my brother and nephew they were not there but across the parking lot. So it made double work for me and my helpers. We had to load into truck which had a small bed on it and make back and forth trips to the dock. Sure glad my nephew brought his truck. So It took from 9 to 1 which should have been done by 11:00. Storage units seem nice and clean.
Patti S | First ImpressionsAfter renting a truck from Prescott Uhaul, we were pleased to receive a free month of rental space. We originally booked with Desiree, who was most helpful in arranging our moving truck and storage units.
RANDY V | Overall Experience