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Theodore H.
Customer Reviews for Datt Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul app did not work at the pick up location so the nice gentleman came over to the office from his house on Sunday memorial day to help me. He was really a nice gentleman. Highly recommended. However U-Haul needs to fix their app as it doesn't work.
Audrey S.Have the equipment actually ready for pickup
Jacob G.Allen made the drop off simple and easy! Great experience!
scott G.This comment has nothing to do with the pick-up location of my uHaul. I originally requested to pick-up my truck in Champaign, IL. I made my reservation two weeks in advanced because I know the company was having a busy season. I was so upset when I found out A DAY BEFORE that the pick-up location was changed from Champaign to Jasonville, IN. A COMPLETELY DIFFERENT STATE. This completely threw off our pre-scheduled movers and moving timeline and made our move extremely stressful. This company needs to do something about making more vehicles available to consumers in states where there are no vehicles. This is completely unacceptable.
EDGAR Q.The gentleman at this location was great. The problem was that I reserved a trailer pick up in Bloomington. The night before picking it up customer service called and told me I had to drive an hour west of Bloomington to get the trailer and was very uncooperative or caring about this huge inconvenience.
BRIAN E.Returned the trailer on Sunday evening and called them at drop of time the next day. The man on the phone said everything was taken care of and did not have to return to sign anything. Was not charged any additional fees when everything was done. Thanks U-haul
Tim E.I was told my total was 132 and was charged 158.
ashley H.all great
leston M.Improve the mobile app!
Alan H.Great place to rent trucks people are friendly and helpful.
Anthony R.I was supposed to pick up trailer at 9:00 am on A Street in Linton, Indiana. After waiting one hour and the person never showed up. Drove 15 miles to the Jasonville, Indiana location only to wait another 2 hours because the person had no idea what he was doing. We were supposed to be at our destination by 1:00 pm., had to sleep in the truck all night because the location we were to pick up keys was closed.
Dennis P.