Customer Reviews for Goodmans Car Wash
(U-Haul Neighborhood Dealer)

10 reviews

1920 Franklin Ave   Waco, TX 76701

(254) 405-6048

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(254) 405-6048

1920 Franklin Ave
Waco, TX 76701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great.

Marc F. 
Rating:
1.0

No one was there! It was close. I had to call and have a field manager come and take care of me.

Richard W. 
Rating:
3.0

my pickup location was supposed to be different and they changed it last minute despite the original location having the equipment. i was supposed to get a 10 ft truck but had to get a 15, and was incorrectly told that a 10ft can't pull my car when i saw one on the road pulling a car bigger than mine. if it really could not work, why allow me to reserve it? i ended up having to pay a lot more in gas. i also reserved two dollies which i did not receive nor did the employees help me find where to rent some.

Margaret J. 
Rating:
3.0

Not that they were horrible but it was confusing. I think he was new to uhaul and didn't know to recommend a cheaper way of renting for the week. We could have just kept the same uhaul for the week instead of taking it to CO and dropping it off then getting another one back it cost us more $$ to do it that way evidently.

billy S. 
Rating:
5.0

It was all good!

Lori H. 
Rating:
1.0

I was using the u-haul app to self-check my return. It was running slow. Person at drop-off offered to do it for me on his phone. He transposed the odometer reading and charged me for 2 gallons of gas when the truck was returned full. We got a receipt for $327 of unwarranted charges minutes later. I immediately returned to the location. The person helping me did not apologize and proceeded to tell me there's nothing he could do. He told me I would have to call u-haul national. He was in the middle of checking out the truck I just returned to another customer. When I called uhaul national. I was told the truck I rented was not returned in the system. I requested that notes be put in the file that am not responsible for anything the new driver does to the truck. When I received a call from the Plano location over the disputed charges, I was told there were no notes related to what I had requested from uhaul national. Absolutely a joke of an experience between Goodman's Car Wash and Uhaul national.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
5.0

Very helpful and welcoming to our new city. Gave advice and a phone number to call about a complaint we had with our initial order.

Jeff M. 
Rating:
2.0

I was over charged for a 1 day trailer rental. I returned the trailer with in 24 hours and I was charged a $30 late fee.. The owner of the business stated that he would look at the security cameras to see when I return the trailer but I was still charged a late fee.

BERT R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
No reviews have been submitted for this location.

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