Customer did not leave a comment.David H.
Customer Reviews for IStorage Imperial
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jermey W.
I had to change locations at the last minute because the store was closed. Also there was NO gas in the vehicle. Sitting on EMPTY!Michael S.
I love the location. However that being said Uhaul itself was dreadful. I was hung up on 2 times. On hold for well over an hour.Leanna M.
It was easy and quick just like I needed it so I could get on with my day of moving , returning it was just as easy and that's probably why I got it done faster than expectedmiguel O.
Customer did not leave a comment.Bryan S.
I have rented through uhaul many of times over the years never had a bad experience prior to this. I will never use uhaul again after the customer service I received today and the over priced bill I received as well. This is so disappointingKERRI B.
Loose steering and no moving blanketsThomas D.
Customer did not leave a comment.Paul B.
Kayla was my angel!! I am in h to r middle of a divorce and in tears at office. She just took me on her wing and walked me through every step of the way! Drove me to my storage facility and as we parted I gave her a big hug to thank her for all of her help!!! She is amazingDakota K.
Customer did not leave a comment.Dale G.
The lady that signed me up was fine ,,,the other younger gal ...listened to our conversation ,,,was rude ,,called me during the rental time slot ,,,and said i was a day late and made up false information ,,,,,Truck was fine ,,,,,,rental facility was fine ,,,One employee was rudeRonald G.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Jeffrey E.
Pick up process was good but I ordered a dolly and moving pads and both were not in the truck as ordered. I picked up the truck at 8am but the Istorage doesn't open until 10am. I tried calling U-Haul to get refund but can't get anyone who will help. I guess I'm out $20 plus sore today because we had to carry everything.Ron N.
Rental truck wouldn't start. Dead battery. Over one hour before road service arrived and couldn't jump start the truck. Another road service was contacted to deliver a new battery. After waiting over four hours, road service was still over an hour away from the location. Plus there was no guarantee that the new battery would correct the problem. I had to cancel my move after waiting over four hours. This has caused a financial issue regarding my move. The vehicle should have been checked the day before to make sure if was road safe. Also I ordered one dozen moving pads and their were no available for the day of my Rental. I booked the Rental more than 3 weeks out and no one contacted me that there were no moving pads available. Only way I found out was stopping the day before my pick up date. Not a great way to run a business. My Google review will state the facts of my most disappointing Rental experience.Stephen C.
There wasn't a dolly in the truck-which I had already paid for.Carla T.
Customer did not leave a comment.Tommie W.
The blankets I rented we're not out in the truck, luckily we had some blankets and beach towels. The employees were very nice.Anne A.
Make sure customers roll windows up especially when raining. The guy i rented it from was not friendly at all. And had no information at all on any questions i had asked.Robert M.
Customer did not leave a comment.Sheryl J.
Note: my review is of the 24/7 self check in system rather than the pick up location. We used the 24/7 self checkout to pick up our truck. We arrived at 7:00am per our reservation. Everything was smooth and easy until we had to wait for â€œapprovalâ€ on the self checkin site. We waited nearly 30 minutes which caused a Significant delay in the whole moving plan. This was extremely frustrating because we entered all the driver information Including license number when we placed the reservation weeks earlier. There was absolutely no need for â€œapprovalâ€ take 30 minutes when approval could have been completed weeks earlier. Equally frustrating is that while we waited for those 30 minutes, Uhaul customer service was completely unresponsive. There is a â€œchat with agentâ€ feature on the self checkin site. I initiated a chat every 5 minutes while we waited with zero response. I was also trying the 1-800 number while waiting and no one ever answered the phone there either. While this was no fault of the pick up location, my experience with Uhaul customer service and the self checkin process was unnecessarily frustrating. The self checkin system needs much improvement.Robert C.
Customer did not leave a comment.Shari N.
Customer did not leave a comment.Gary R.
Returning the truck was a disaster l. The 1st scheduled drop off point would not accept it and were of no help at all!!! They told me to call Uhaul and I was on the phone on hold for 45 minutes and to top it off the personnel on phone were rude!The 2nd place wasn't any better! I will not use Uhaul again I'm going to try PenskeVictor V.
The woman running the place was one of those rare people who really tick me off. She was abrupt, rude and had little desire to help the customer. The equipment was great. the service sucked! I rarely give bad reviews.Russ J.
I picked up the Uhaul after hours and since I was alone I left my car at the end of the lot. I was contacted the next afternoon by this location. I was told I needed to move my car off their property before they have it towed. Their lot is for their customers and employees. I asked since I rented a truck am I not a customer. Uhaul customers are not their customers. I was told that I needed to park at the commuter lot almost 1.5 miles away. I explained at the moment I had no way to get my car. They told me they would have it towed. I explained I could get it that evening. Then when I got my bill I was charged for dolly and furniture pads that I didn't request. Worst experience that I've had.Curtis H.
Website kept crashing. Lost all my info. U-Haul customer service called over and over while I was trying to move because their website lost my information. Very annoying. Than took 45 min to close out my rental when I returned because of website issues.SCOTT P.
The price I was told was wrong and I got charged too much and I dont think if the location is open the customer should have to do the drop off through their phone the worker should be able to check the truck back inAbby D.
Customer service was fine. Experienced technical difficulties with website getting code. Wait time for 24 live was ridiculous waited for 20 minutes twice when my pickup was at 10am I did not get my truck till 12pm. Sides were scraped up and not noted so made sure to notate. And then told me it had to be back by 8pm when got the truck late. So hopefully there are no other issues.Nicholas P.
Customer did not leave a comment.Toniann J.
Customer did not leave a comment.Jennifer K.
Personnel on site couldn't locate keys to the equipment we were renting. Then identified through support that keys were in bed of truck but didn't have code. We were given 4 different codes to try; on site personnel didn't know how to use lock and it took almost 30 minutes to get into bed. We were supposed to get a credit for the inconvenience but haven't received. Very long process in the cold and rain. Then during the checkout process our link was expired and we were not able to upload or check in the condition of truck.Amy F.
There was no one there, and no key drop present. If there was one it wasn't visible. I spent over 20 min looking for a key drop, then ended up calling U-Haul and spending another good amount of time on the phone before they advised me to put the key under their mat. Took way too long to drop it off.Greg D.
Dont give people a 26' truck with a 16th of a tank of gasTyler C.
Booking over the internet was painful. They cancelled my reservation, double charged me and were hard to get ahold of. The store however, was so helpful, accommodating and nice.Jessica H.
Obtaining key was very hard to doAbigail A.
Kind and very helpfulJulie N.
Customer did not leave a comment.Tammie K.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Tim R.
Install trailer jacks on your trailers, at least the heavier ones. It's not easy to lift a 12ft box trailer 2ft off the ground by yourself to put it on a hitch.MITCHELL M.
You might as well pull down all information you have on the internet. It is 100% wrong. The phone minutes place you on endless loops. The location hours of operation are incorrect. It was wayyyyy easier to just drive to the place I could see from the highway and take the risk that they would have what I want and be open. I trust your internet and automated phone prescence like I trust an unsolicited offer from a fucking Nigerian prince!PATRICK C.
The experience was good and I would recommend them. Only problem I had was no fault of the company but the maker of the truck. The seat buckle needs to be loosened at the fasting spot so it doesnt dig into your hip.Katherine S.
I was very satisfied I would change anything.Kenneth H.
Tail light was out on the trailer and we had to call for a.service truck to fix it.Jason P.
No complaints. Easy rental and return after hour.Carol M.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Nick W.
Nothing,everything was smooth going even for a holiday weekend ..Dave P.
Customer did not leave a comment.Randy H.
Fast friendly service, equipment was then when I needed it, and was clean and ready to go.Ron L.
Great Rental, Griet StaffChuck W.
Clean, well lit property. Fast, friendly service.John S.
Got no help in hitching up the trailer, not even supervision to ensure it was done right. As a result I didn't screw the hitch ball lock all the way down (it felt tight but wasn't). The trailer came unhitched from the ball after I had driven about two miles, but fortunately in a driveway as it was being backed in. If this had happened on the highway it most likely would have been a catastrophe. Fyi, this wasn't the fault of the employee on duty. Apparently it's the policy of the owners of the storage unit property to not assist customers due to workers comp.William H.
Jim was extremely kind and helpful.Keith W.
Jim was very helpful and sincere.Keith W.
Awesome customer service!Carol B.
friendly and fastBill K.
There when I needed it. EasyHolly L.
Service rep was friendly, efficient, and fast.Steve W.
The employee was a little snobbish.Paul G.
Customer did not leave a comment.Lawrence S.
When the truck was picked up, the paperwork said the equipment needed to be returned on Sunday, but no specific time was mentioned. When I turned iun the truck on Sunday, I got an e-mail charging me for another full day, even though I returned it 3 hours later than pickup.Thomas L.
Customer did not leave a comment.Kimberly E.
Customer did not leave a comment.Ed T.
I first called the uhual in arnold missouri( meyer drury rd) and the guy who answered the phone was very rude and unprofessional. When i called them again a different day to see if i can rent something, a female answered and she was just as rude. When i contacted the one off of jeffco blvd a gentleman answered the phone and actually helped me find a location with what i was looking for and it was close by My house. So i would recommend giving the jeffco blvd uhual a call first!drake J.
Your computer system was running very slow. So the pick up took a lot longer than anticipated.Nathaniel P.
Customer did not leave a comment.rodney V.