Customer Reviews for Safe N Sound Storage
(U-Haul Neighborhood Dealer)

239 reviews

1602 Bunton Creek Rd   Kyle, TX 78640

(512) 256-0323

Location Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/9/2022 - 12/31/2022: Closed

Services at this Location:

Contact Us

(512) 256-0323

1602 Bunton Creek Rd
Kyle, TX 78640

Services at this Location:

Location Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 1 pm - 5:30 pm
  • Sunday:
    Closed
Special Operating Hours
  • 8/9/2022 - 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kerwin L. 
Rating:
5.0

Customer did not leave a comment.

Edwin I. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

The customer service lady was SUPER sweet and helpful. Made the whole moving experience much better!

Toyya C. 
Rating:
5.0

The truck we going to rent was dropped off at the wrong location. And the keys were locked in the truck. Joel found the previous renter arranged for a locksmith and had the truck delivered at the correct location. This was Joel's FIRST DAY at work. Great Job!

Elena M. 
Rating:
5.0

Customer did not leave a comment.

julian O. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Tim. A+

Hector S. 
Rating:
5.0

Customer did not leave a comment.

Melinda D. 
Rating:
5.0

Clean the gritty cup holder. I set my cell in the cup holder and it had nasty soda or coffee on and in it. Polish the dash once in a while.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

jaun C. 
Rating:
5.0

Customer did not leave a comment.

Chatura J. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Quick in and iut

Julie T. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

The Manager was very professional, enjoyed working with her.

Thomas S. 
Rating:
5.0

Very efficient staff. The price was very reasonable.

Conrado G. 
Rating:
5.0

Vickie was friendly and very helpful through the whole process. Would definitely recommend to anyone for their next move.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Jauna G. 
Rating:
5.0

Customer did not leave a comment.

Donn N. 
Rating:
5.0

Thank you for your good work.

Matthew B. 
Rating:
5.0

Vickie is always wonderful!

Tammy S. 
Rating:
5.0

The office was absolutely magnificent inside they had beautiful plants in the windows and I had to use the restroom and the rest room was so clean and tidy ! Also the managers customer service skills was extraordinary and I would recommend this place to anyone

William G. 
Rating:
5.0

Customer did not leave a comment.

ROSA D. 
Rating:
5.0

The truck I rented was in good condition. The only issue I had is I'm short and it was difficult to get in the truck. Adding a step at the drivers door would be helpful.

leanne V. 
Rating:
5.0

Customer did not leave a comment.

Daphne T. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Keep up the good work.

Abel B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L. 
Rating:
5.0

Customer did not leave a comment.

LESTER A. 
Rating:
4.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

Julianne G. 
Rating:
5.0

Loved it

SHARHONDA B. 
Rating:
5.0

Incredible service Vicky was awesome and provided amazing customer service. Best U haul rent service I have experienced. Thank you Vicky!!

FABIAN M. 
Rating:
5.0

The truck had some cigaret ashes

HECTOR IVAN C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Most awesome customer service with great running vehicles

JERRY H. 
Rating:
5.0

Vikki was the nicest she made sure we had our truck the day we needed it the location is great and clean

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

RUEBEN G. 
Rating:
5.0

Night and day difference in experience between the rental location and drop off. The gentleman at the drop off location was excellent and personable. He was friendly and professional. I would recommend the Kyle location and I'll possible rent a storage soon from them as well.

Ivan D. 
Rating:
4.0

Customer did not leave a comment.

Rod J. 
Rating:
5.0

Xcellent customer services

Harry A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

Darla D. 
Rating:
5.0

I love the energy here. Very friendly and caring. The lady in the front explained everything in detail before letting us take the key. Definitely coming back again.

JANIN D. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Safe N Sound Storage was great! Super helpful, friendly, great customer service. Uhaul did schedule me for a pick up on Saturday at a location that was apparently closed on the weekends. When we arrived to pick up the truck we needed the property was locked and we could not get the truck. We called the business and the person who answered was so rude and basically said we were SOL and it was not his problem. I called uhaul and while I was on hold to speak with someone they had already found a new business who had a truck available and they resolved the issue. Thankfully! We were stressed for a good 20 minutes thinking we were not going to be able to move. But uhaul did come through.

Rebecca R. 
Rating:
1.0

Your phone services aren't very good if 24/7 pick up malfunctions. There are to many bugs in your website and the app. Please fix fast I had to many problems with both!!!

Marcus J. 
Rating:
5.0

Great customer service!!!

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

MARC JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

Customer did not leave a comment.

ALFRED T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Vicki was awesome. Great customer service. Kudos to Vicki.

ERICK G. 
Rating:
5.0

Vicky was awesome and so professional! Highly recommend Safe n Sound!!

Michael M. 
Rating:
1.0

That Vicky lady is straight up rude. Nothing but attitude, long frustrated sighs, curt responses, slamming things. This is a place of business?? Why am I being talked to like a child who's about to receive a time out? Will never come here again. Also hit a bump and a Crack pipe flew out and smashed on the floor in the cab. This vehicle was inspected? By who?? I put on gloves and disposed of it so I wouldn't be accused or charged for it (because the lady checking us in seems super shady), but goddamn. Worst experience ever.

CHRISTOPHER G. 
Rating:
5.0

The customer service at this location is wonderful! We had a small hiccup but it was corrected very quickly and efficiently, with the most helpful employee I've seen in a while. Cannot say enough good things! We'll be back!

Stephanie R. 
Rating:
3.0

The truck was way in the back of the property. By time I drove back to it, drove to the front and discussed the minor cosmetic damage I was at least 15 minutes past the logged time I checked out. I received and email that then rounded down 50 minutes from when I checked out much less the additional 15 minutes mentioned. A truck wasn't available in Dripping Spri

Morris A. 
Rating:
5.0

A bigger drop off lot for busy days .

Joe G. 
Rating:
5.0

Had to drive to Kyle because no trucks available in San Marcos 💁🏽‍♂️But I was happy to have a truck from uhaul last minute 👍🏽It was great!!!

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Friendly, professional customer service.

Ronald T. 
Rating:
4.0

Instructions for getting your key was a little confusing.

Heather H. 
Rating:
4.0

Not overbook . I paid for 24 hrs but they needed back sooner … The lady at the counter was very nice .

Rosalinda M. 
Rating:
5.0

Customer did not leave a comment.

Leo F. 
Rating:
5.0

N/A

Sharron W. 
Rating:
5.0

this is the beat location yo rent equipment in the Austin area. I will do so again very soon.

STEPHANIE H. 
Rating:
5.0

Well Vickie is very knowledgeable & courteous. Unless you have Tuesday specials 1/2 price or some like that. I think Vickie is doing Awesome!

JOE G. 
Rating:
5.0

Good

Michael M. 
Rating:
5.0

Customer did not leave a comment.

burns B. 
Rating:
5.0

Very good and friendly place.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Mari G. 
Rating:
2.0

The uhaul attendant was rude and off putting both at the time of pick up and drop off. There was no clear indication at the time of pick up that my uhaul rental had a cap of 4hrs of service (as she stated, “you'll get the uhaul back this afternoon, right?” (which I did), and then the attendant became upset when I was past the hours of service. When I originally placed the order for a uhaul, I also placed an order for furniture pads and a dolly, only to be told that those items were unavailable at the time of pick up. This, of course, interrupted our moving day because we had to purchase said items at the store. The attendant failed to inspect the vehicle for any damages and stated, “I know where all the scratches are” without indicating damaged areas on paper. Overall, my interactions with the attendant were poor. The vehicle itself worked great.

Uriel N. 
Rating:
4.0

ghdh

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Very satisfied will the service and friendly attendant.

harvey F. 
Rating:
5.0

The owners here went way above and beyond! I had originally called to verify if they had what I needed on site, and the answer was no, however the owner called around and somehow managed to get exactly what I needed delivered to the site just as I needed it! As I was walking to pick up this truck, it was extremely helpful to be able to use this location.

Janet V. 
Rating:
5.0

Customer did not leave a comment.

Taehyeon K. 
Rating:
4.0

Would have been nice to know that I needed to have my secondary contact available to pick up the phone

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

yolanda B. 
Rating:
5.0

I would allow customers to drop off the Uhaul at a location nearer to them. We had to drive over an hour to return it - that was a bit inconvenient but overall a great experience

Steven C. 
Rating:
5.0

Great customer service from employee!!! 5 stars!

Dolores R. 
Rating:
5.0

We have had to rent a UHAUL a few times in a short period of time and I couldn't be happier I chose this location. Vicki and Tim are kind, knowledgeable and very efficient. Check-in and check-out has always been fast and super-easy and doing business with them has been a very positive experience. I highly recommend this location if you need to rent a truck in the Kyle area.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

This is the best customer service I have ever experienced when renting from U-Haul. The lady attended to my emergency needs by staying past closing time to make sure that I got a truck that day. She made my customer experience outstanding and made me felt valued. Thank you for your excellent customer service.

Robert A. 
Rating:
5.0

Tim M. was a pleasure to work with. He exudes knowledge, is extremely friendly, and professional in dealing with the customers. I appreciated working with him. B. Espinoza

Barney E. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Best experience of my life! Take notes from this location!!

Clinton K. 
Rating:
5.0

Customer did not leave a comment.

FRANCES G. 
No reviews have been submitted for this location.

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