Customer did not leave a comment.Ann P.
Customer Reviews for SecureCare Self Storage
(U-Haul Neighborhood Dealer)
Durham, NC 27703
Services at this Location:
- Monday - Tuesday:
10 am - 1 pm / 2 pm - 6 pm
10 am - 1 pm
- Thursday - Friday:
10 am - 1 pm / 2 pm - 6 pm
10 am - 1 pm / 2 pm - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked up Uhaul it was not what I ordered I requested a van but got a 15 foot square box Uhaul! Also I told them I had to go from Durham to Henderson and through Oxford, they informed me that I will have enough mileage and shouldn't go over. My total when picking Uhaul up was up was $101. I was told that they will be holding a percentage until I bring Uhaul back. I called back to let them know I would need extra time and was told it was a additional $20. I put gas back in vehicle when returned but know I'm being charged a additional $240 for hidden charges. I don't understand how I rent Uhauls on a regular to travel from Durham to Fayetteville to take my daughter to college and my cost never goes over $120 and I never go over miles assigned!! I will never go to this location again due to me feeling like I've been ripped off!! Very disappointed with this company!! Also the Uhaul I had needs transmission service it runs very slow and don't switch gears properly!!! Worst experience ever!!!Caprisha Y.
Customer did not leave a comment.James C.
Confusing advertising of 19.99/day rental. When final costs were incurred my total was nearly $100 bucks. Reasonably thought at least $75mary Y.
Customer did not leave a comment.DENNIS S.
Dropped off during regular business hours. Door was locked and no answer of call to posted number. Glad I could return via appRex M.
All around good service from dealer.Larry H.
Called and left me a message to tell me that I dropped the Uhaul off at the wrong location and to pick up the truck (which was incorrect). I tried calling back at least 6 times and also left a message with no answer or call back. I dropped the truck off a day prior to the end of my Uhaul reservation and SecureCare Self Storage processed the truck several hours after my reservation had ended and I got charged with an additional $75 for an "extra day" that I had to call the main Uhaul hotline to dispute. Absolutely horrible customer service and will be using a different location the next time I need to rent a uhaul.Leigh G.
Customer did not leave a comment.At'Lea B.
Very nice young lady at the front desk. Very helpful. Thank youJermaine D.
I was over charged for equipment that I did not have .customer services respond back time should be more efficient I also would like my refundMICHELLE B.
Customer did not leave a comment.LYNSONDRA S.
No improvement neededAndrea L.
Customer did not leave a comment.TIMOTHY WYCKOFF N.
Customer did not leave a comment.Johnathan H.
For a person who works in customer service I have never been more upset with how I was managed and treated by the two female employees at this location. Both very rude and disrespectful threatening to just throw me to collections all because I was asking logical questions that she was too lazy to answer. Very incompetent and liars above all. Lied about the mileage and still charged my card for gas which I brought back at the same mark. This service left a horrific taste in my mouth and I will never EVER come back to this location again.THOMASINA B.
It definitely needs to serviced, the alignment was bad. It drives so roughlyTiara F.
Customer did not leave a comment.RICHARD K.
On site service was horrible. Drop off experience was horrible. Unable to speak with customer service on several occasions to help with mobile return and now being charged. Worst experience ever.JOHNNY C.
Website needs to have opening time updated. Building was not open at 10. Lights were on but door was locked. Left to try another location. Alternative location called building. Staff in building just hanging out. Staff stuggled to help with rental. 9:30 pick-up but left @ 10:45. No appliance trolley available. Truck droke bad.Wesley D.
Keep up the good serviceRobert J.
Customer did not leave a comment.David H.
Customer did not leave a comment.Hector R.
Customer did not leave a comment.Katrina T.
Location was good. Improve your appHarish Annamalai P.
no improvements needed, was the perfect experience and fantastic equipmentBlake S.
Customer did not leave a comment.EMMANUELF G.
Awesome!! Quick and easy, very funny and friendly staff. Will definitely rent from this locale again should the need arise.MICHAEL P.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Jared D.
Customer did not leave a comment.Kennie A.
The pickup went fast and easy compared to my last experience at another uhaul facility. I was to only keep the van for a few hours due to only needing it to move my college son I to his new apartment. Upon return (24/7share) I continued to repeatedly enter my information but it kept stalling at step 3of4. That took me another 25 minutes trying to complete the return process. I was in a rush to return back to Virginia to the protesting. Overall a 7 out of 10.Tasha G.
Customer did not leave a comment.Maryanne G.
Customer did not leave a comment.Hailey B.
I didn't get her name but the young lady was awesome! I accidentally made a reservation at a different location and she took care of it.Calvin M.
Customer did not leave a comment.Rosalynn K.
Make it easier so elderly people don't have to go online to sign in the vehicle. Took pictures but didn't know how to upload them. Give instructions how to upload or download.Patricia D.
Give a shit and try in the slightest to be professional.James A.
I needed a U-Haul last minute on a Saturday. Since SecurCare was near my new apartment I decided to give them a try & am glad I did. Hailey was professional & super helpful in getting me a truck. I was in and out in less than 10 minutes!! If I decide I need storage, I will definitely come to this place.Richard G.
Customer did not leave a comment.KATIE F.
Trash was found by the drivers side after pick up - ensure trucks are clean before next person picks up truck so I wouldn't get charged for leaving trash since I only noticed the trash when we were on the way to drop off the truck.Sarah M.
Customer did not leave a comment.JOHN G.
Customer service was great and quick. No issues.Greg L.
your website has this site as an option to open a key box with cell phone and that is NOT available so you need to fix this. We had to wait for an hour until the location openedPaul M.
I was charged $30 extra dollars than what I was supposed to be charged. When getting to the locating we lady at the front desk did not know what she was doing, holding me up 45 minutes after my scheduled time to get the UHUAL. The UHAUL did not have much gas in it. There was scratches and dents all over the front part of the UHAUL. The lady at the front desk did not come and check and make sure the UHAUL was up to par to drive away with it. She did not come outside at all. She did not check the mileage or the gas or anything else that had to be checked. I have yet to get my refund back for being over charged. The supervisor over the place has not given me a call back and he said he would.Zareia T.
Was charged for gas even though I filled up truck before returning, and I took pictures of the gas meter. Truck had low tire that attendants waved off as not a problem during pick up. Release for parking brake fell when I got into truck. Nothing was given to me to sign during pick up, just given keys and told to return by 5pm (turned by 2:40pm).DAVID S.
Customer did not leave a comment.Alan H.
Customer did not leave a comment.Julie R.
Confirm the insurance. I questioned why it was higher and didn't get an answer. I didn't want the insurance. And was charged anyways.Jonathan B.
The service over the phone it was great they help you to get one ASAP best service everglenda E.
Customer did not leave a comment.Bubacarr B.
The young lady that helped us out was very kind and professional through each step of the rental. She was very knowledgeable about what to expect.Christina G.
Longer hours? Could not have been easier or more helpful! Thank you so much.Karen R.
The truck needed to be serviced (warning message on dash) and had a stale odor. I was charged a different per mile amount than what was quoted and was also charged for gas when the truck was returned with the same amount of gas it contained when it was signed out. The positive to this experience was the nice attendant.maria M.
I was impressed by how easy it was to use the self-checkout on my phone!MICHELLE J.
Customer did not leave a comment.Ross B.
My experience with the Uhaul location on Sherron road was excellent! The service rendered from both the in office staff and Mr. Crews, the area manager, was impeccable.kimberly T.
The tire was low and they advised me what to do, but this could have been a big problem especially when mileage and gas was being charged.Jonathan B.
Customer did not leave a comment.John M.
The 10' truck needs maintenance service. It took a few minutes/tries to crank truck up after initial rental on rental property and the same thing happened after some of my other stops. The truck did not crank each time, the ride was not smooth, the Tire Pressure Monitoring System service light is/was on at pickup and stayed on once cranked. I called before returning the truck and asked the customer service representative (who was very courteous) about getting a price reduction for the truck rental and was told that I needed to speak to management and was given a phone number to call but l did not get the chance to call Mr. James Crews ( I think that was the name given to me.Gladys R.
Facility did not open until 10:00. Earlier availability such as 7:00 would be a huge benefit to the customer Location was 30 miles away from where the truck was needed, and requested. Having trucks available at other closer facilities would be a big help to the customer Truck was dirty and had a strong cigarette smell A no smoking policy inside trucks would be helpful. Obnoxious smells on a long trip is not pleasant. Staff at this location was very pleasant and very helpful.Leslie S.
1. do not be closed for lunch at the prearranged pickup time (resevered for 1... store was on lunch break) 2. do not close early so i can report issues im having with the truck. (went back at 4 to figure out dolly situation and report ttuck warning lights. store had closed early) 3. allow me to review info and walk the truck. (i never received or signed a contract or instructions) 4. do not make me repeat all information i provided in the online reservation. 5. have the equipment available that i reserved (no dolly provided) 6. ensure warning lights are addressed (tire light was on. determined to be a sensor issue) 7. most important: please do not continue using secure storage for uhaul rentals. theres an actual uhaul location less than 1 mile down the road. they are much better and helped resolve the issues.Gregory I.
Customer service was friendly and very helpful.Brian W.
While the gentleman working at this location also works to maintain a Storage facility he was very helpful. I found that my wife thought I should get the larger truck and he made the changes quickly and efficiently. Really felt he wanted me to have a wonderful experience. Truck was relatively new, well maintained and clean. Ran great and I was able to get my project done quickly and turn in was quick and easy.Scott C.
Customer did not leave a comment.Roosevelt H.
Customer did not leave a comment.Antoine R.
Great experience and simple pickup/dropoff. Truck was in great shape, and previous damage to the truck had already been diligently marked (and most were minor scratches I may not have noticed). However, it seemed to me that instructions given in the app did not make it super clear that the lock at pickup and key at dropoff were to be placed in the drop box.Dale H.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.GIORGI K.
Professional and friendly staff member. Thank you.mike S.
Nothing excellentRANDALL J.
Friendly, helpful and very quick. Great location!David W.
Customer did not leave a comment.Kristin J.
The truck bed was fairly dirty. I'm assuming the last user didn't sweep up after using it. I had to clean it up before I could use it. It also had a slight smell to it. It wasn't that big of a deal, but I feel the business should know about the inconvenience so that other users in the future won't have to deal with this. Over all, I'm satisfied. The gentleman at the facility (Jamez?) was very friendly and professional. He explained things very clearly. The facility looked very clean and well attended. Will all the cameras and security features I felt at easy leaving my car there while I moved.Joshua R.
Customer did not leave a comment.Charles J.
Dropped off after hoursCAL C.
Customer did not leave a comment.Sarah O.
Customer did not leave a comment.HEATHER S.
I was charged for fuel I didn't use. I used the fuelometer and filled the tank exactly as I received it, but was still given a fuel charge of 9$.Kyle L.
Customer did not leave a comment.JUDY W.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Krishna R.
Customer did not leave a comment.James U.
When they pulled up our reservation and began the payment process, what we had been quoted during our online reservation, and what the bill came up to were different. They were not sure why, but after looking over everything, and seeing my copy of my online reservation with the rate, they adjusted the bill, and we paid what we had been quoted online. I think it was an error in the Uhaul system.Wayne B.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Jermaine B.
Brandon and jamez excellent in making my experience awesome. Thanks guysJAMES M.
We were told to drop it off at the most convenient location for us, which we did. I called the 800 # on the door to inform them we dropped it off and placed the keys in the night deposit box. The following morning I called again to insure it was taken career of. I was told the field manager would take it to the appropriate u-haul that day. I received 3 calls bet. Sat & Sun wanting to know where the truck was! The whole experience was frustrating and will do my best to rent from another company in the future.BECKY P.
This place was a bundle of incompetence. Not there when I arrived 10 to 10, someone upstairs I talked with and said I was here to pick up a trailor just said, OK, disappeared and did nothing. The guy came 10 minutes or so late and then people were not able to figure out the software, not able to find my reservation, etc. I had stopped by two days earlier as suggested by the email and didn't even look at my truck, refused to help me change the ball out and put the hitch on the truck. They had no advice or interest in giving advice on where I could get that help. I am a 64 year old woman and had no one to help me. They said it was a liability issue. I said that's what insurance is for. On the day of, when they finally got my reservation, paperwork, etc. They refused to even turn the trailer around for me!!! I have never had such an experience with U Haul before and I would NEVER recommend this site. I did manage to move the trailer myself while three grown men stood by and watched. The trailer was still in their possession and I do not understand why they could not position it so I could hook it up. That would have made things SO MUCH easier. I managed to turn it around. It was in a position where I would have had to spend an hour backing up and forward in order to turn it around after hooking up. I had to turn the trailer around and move the truck into position, lift it and hook it up without a trace of help. The young man, I believe his name was Nathan, was entirely polite and just kept quoting policy stopping him from helping me. I was not polite. He apologized and kept his cool, though he was very uncomfortable. I told him this was bull shit an if they could not help someone they had no business having the franchise. If this is your policy I tell you the same thing. Even if they needed to have me sign a waiver, they should be able to help their customers.Lyneah M.
no improvement necessary, will reccomendWANDA R.
They did not have any moving blankets to rent and that would have been very helpful.JEFFERY M.