Customer Reviews for T Cassidy
(U-Haul Neighborhood Dealer)

397 reviews

505 S 5th St   Hartsville, SC 29550

(843) 383-2271

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 383-2271

505 S 5th St
Hartsville, SC 29550

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phylanda T. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Kentesha J. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Pleasure doing business at that location. I was running late. He waited and showed me everything. That man is about business.

kenneth L. 
Rating:
2.0

nothing

Katrina C. 
Rating:
5.0

Nothing at all I like the location it's in close to we're I live and the price is for whatever I rent.

ERROL S. 
Rating:
5.0

Maybe a check list of areas that can be overlooked easly .

THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

SHAKEMA W. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Get another 8 foot pick up truck

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Charnique D. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Jet F. 
Rating:
2.0

My comments are not about this location specifically, but more about my overall experience with U-Haul. I'll never use U-Haul again because of the ridiculous situation they put costumers in by changing the equipment and locations of the rental, in my case twice the day before I was scheduled to pick up. This location wasn't even scheduled to be open the day I had reservations but fortunately another U-Haul place in a different town 30 minutes away, who somehow got involved in U-Haul's cluster fuck, helped fix the shit show. U-Haul has zero customer service or respect for their customers.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

DeAngela H. 
Rating:
5.0

Good service above all

ola C. 
Rating:
5.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

2nd time dropping off a trailer at this location Staff are always very friendly

Justin L. 
Rating:
5.0

Trevor gets it done with equipment needs Great location in downtown hartsville sc Plenty of hook up room ..

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

gregory T. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Richard K R. 
Rating:
5.0

The truck Could have been “refreshed” better. there was quite a bit of grime and pungent odor which we couldn't really get rid of. However, it was well maintained. And was a newer model which was great on gas and had a smooth ride. Friendly & professional staff. Super busy place but they handled all customers well. We got to do what we needed. I would go back.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

Rebekah R. 
Rating:
5.0

Nothing! I always use this location when they have the equipment I need available. The staff is friendly, always remembers me, courteous and very accommodating! They are my #1 go to in this town.

ROSALIND G. 
Rating:
5.0

The folks at this location were very polite and professional, very helpful and friendly! Great experience!

kevin B. 
Rating:
5.0

Customer did not leave a comment.

LAURICE P. 
Rating:
5.0

Customer did not leave a comment.

Doyle P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

I was stuck on the side of the road for 4 hours, truck was not serviced in 3 months. Keep trucks serviced on time and issues fixed when need to be fixed on trucks.

HAROLD R. 
Rating:
5.0

Yall have amazing customer service.

LATONYA P. 
Rating:
3.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Trevor gets it done Thank you

William F. 
Rating:
5.0

Customer did not leave a comment.

Yusvany E. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Excellent to work with. Nice people.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

JAMESLESTER III S. 
Rating:
5.0

Very nice customer service. Very helpful on the phone and in person. I had a great customer experience.

ERIC P. 
Rating:
5.0

Nothing to improve. Excellent service and experience.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

BRIANPHILIP S. 
Rating:
4.0

Truck reserved wasn't available but I was rented a truck of a larger size. Need to ensure trucks reserved are available or offer another local convenience center for pick-up of available size reserved. The size was much larger than what I needed and caused issues with getting as close as possible to the load/unload area. Also cost more for gas.

WENDELL W. 
Rating:
5.0

The entire experience was pleasant and worry-free! I have rented from U-Haul before but I have never felt like the move was so easy to manage! Kudos to Trevor and the people at that U-Haul location! Thank you, thank you!

Yvonne H. 
Rating:
3.0

!

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

samuel R. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
4.0

Customer did not leave a comment.

Augustine S. 
Rating:
3.0

When I went to pick up vehicle and there was no gas in the car. I had to use the miles I requested to get gas. That was the only issue I had everything else was great.

Courtney S. 
Rating:
2.0

Customer rep. Was busy on phone out of sight. When we could finally find people they were uninterested in helping us and did not acknowledge us or explain. We waited over 5-10 minutes before any staff even spoke with us. The unit rented was a pull behind trailer. It had no stand on the trailer tongue to help with hooking up. This meant we had to physically LIFT the trailer to attach the hitch. This is a horrible design for 2 people with back problems.

Joann D. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
3.0

Keys were not in location they were supposed to be and store closed that day. No phone number was posted to call with issues picking up. Had dollies ordered and paid for and they were not there nor available for pick up yet no one called me to let me know so I could make other arrangements. Still waiting on a refund for that.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

KATINA G. 
Rating:
4.0

The inside was not clean and it was raining inside the cab!! The rain also wet some of my items in back for truck. I took a few pictures

TIFFANY T. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
2.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

The one tire on the trailer was smaller then the others and it was leaking air. It feel apart on the highway. This was on a Easter Sunday .We sat on the side of the road for 5 hours waiting for help. Tis is a mess try it sometime.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

WILLIS W. 
Rating:
3.0

I was asked to drop my truck and trailer off at another location. Probably because they didn't want to inconvenience someone else like you did to me.

TIMOTHY H. 
Rating:
5.0

I don't have any suggestions for improvement.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

These folks were very nice , respectful and helpful.

ROBIN H. 
Rating:
3.0

Customer did not leave a comment.

PAULANDREW M. 
Rating:
5.0

Everything was great

DON T. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
3.0

Customer did not leave a comment.

MAUKENZIE M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Everything was excellent

ROGER G. 
Rating:
4.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

WANDA F. 
Rating:
5.0

The guys that work there were just great !!!!!! Very helpful and professional !!!! Thanks guys

paul C. 
Rating:
5.0

Trevor was super helpful!

MARY B. 
Rating:
3.0

Trash was all inside the trailer that had to be cleaned out after I meet to pick up the trailer. It was already reserved and paid for. They did not have a furniture mover, already paid for as well, and my bill still doesn't reflect that charge being removed.

Craig S. 
Rating:
3.0

Person called to confirm, he was nice. No in-person contact with personnel, which is fine as apparently people don't believe there is a pandemic in Hartsville. Parking was limited. It was just fine, nothing special. Needed more UHaul signage.

Jesse G. 
Rating:
4.0

Efficient service. Thank You.

charles H. 
Rating:
5.0

The lady at the desk was very nice, no issues.

Tom S. 
Rating:
4.0

Customer did not leave a comment.

TNISHA D. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
1.0

Customer did not leave a comment.

BRIDGET H. 
No reviews have been submitted for this location.

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