Customer Reviews for 1000 West Storage
(U-Haul Neighborhood Dealer)

519 reviews

1000 Old W Chocolate Ave   Hershey, PA 17033
(Hershey Park dr and Old Chocolate ave across from Hershey Campground)

(717) 566-1372

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Special Operating Hours

  • 5/31/2021: Closed

Services at this Location:

Contact Us

(717) 566-1372

1000 Old W Chocolate Ave
Hershey, PA 17033
(Hershey Park dr and Old Chocolate ave across from Hershey Campground)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Special Operating Hours

  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Abdoulaye T. 
Rating:
5.0

Customer did not leave a comment.

Augusto D. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

nothing--everything is really well run. It's a pleasant and friction-free experience!

Natalie A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

This is my second time using this uhaul location and the owner is so pleasant. Such an easy experience.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Drop off was seem less, the staff was extremely helpful and more than accommodating, highly recommend this location

Michael Z. 
Rating:
5.0

Don't go to LEBANON facility on Cumberland Street. Twice now they gave away the vehicle that was reserved well in advance of the pickup day. This last trip was bailed out by 1000 West Storage folks, but we lost 1/2 day in extra driving time just to get there. Our trip was now an extra 100 miles.

Rick B. 
Rating:
4.0

Friendly front desk representative. Also there's a collection of bird houses and bird feeders at the front desk, hand made by her daughter!

Wyki P. 
Rating:
5.0

I dropped off my equipment over the weekend when they were closed. There was ample room for me to drop off both the car transport and the 26ft truck, which I genuinely appreciated. I had difficulty with the app checkout but I called the drop off site and they made sure I was taken care of and all clear. Super easy process.

NORMAN F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

the vehicle is very clean and i am impressed

Ravi C. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Everything was great, warm,, friendly, and helpful.

Gerald C. 
Rating:
5.0

All was great! Thank you!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Cliff W. 
Rating:
3.0

did drop off after hours via website, did not interact with staff or go inside the location.

Wyki P. 
Rating:
5.0

None

Emily O. 
Rating:
5.0

Customer did not leave a comment.

Perpetua S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Good service

dhan T. 
Rating:
5.0

Customer did not leave a comment.

DUANE M. 
Rating:
5.0

Super friendly people here.

Rick K. 
Rating:
1.0

Make your instructions clear and less annoying when using the mobile option. It was so frustrating I wish I had just talked to a real person.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Great service , quick in and out. Thank you for all you do.

Smail N. 
Rating:
5.0

Customer did not leave a comment.

Abigail H. 
Rating:
5.0

This location was excellent. Plenty of parking, easy pick up and return.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

I was well satisfied but somewhat question the $19.95 daily rental advertisement. Although one fee was voluntary, i ended up paying in excess of $70.

Michael S. 
Rating:
5.0

From start to finish the service was first class. Staff were very helpful and equipment was in good order.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

i worked with this location and Harrisburg, both were great

Daniel D. 
Rating:
5.0

Very clean location and excellent customer service. Highly recommend.

Kennedy A. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Great customer service and a very pleasant experience. Thank you

Len R. 
Rating:
3.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Excellent facility, good selection of vehicles, helpful staff

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Glendaly S. 
Rating:
5.0

Nothing to improve; we were well taken care of!

Robert W. 
Rating:
4.0

Friendly and easy

Angela M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Carter M. 
Rating:
4.0

Customer did not leave a comment.

clyde G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great people, super easy to rent what I needed, quick and polite service, in and out, job done!!

Daniel F. 
Rating:
5.0

These folks are great. Rented from them several times: get boxes and supplies there too. I have nd will continue to use and recommend them as well.

Robert P. 
Rating:
5.0

Very good customer service! Helpful to our concerns and will give the best option. Definitely one of the best u haul branch in terms of customer service.

Vincent Sebastia C. 
Rating:
5.0

The staff at this location in Hershey is superb. Friendly and courteous and helpful. Best I've experienced with U haul!

Douglas N. 
Rating:
5.0

Super friendly staff!!! Very willing to protect me from Pennsylvania's infestation of invasive bugs, and I really appreciate it

April D. 
Rating:
5.0

Customer did not leave a comment.

Aparecio Perez A. 
Rating:
5.0

Nice to work with.

Dominic P. 
Rating:
5.0

Friendliest service I have received in a very long time. I had a moving project ahead of me the was stressful but the staff at the Hershey location made me feel well taken care of. Would definitely return to them if the need arises.

Christine I. 
Rating:
5.0

I really like the woman who runs this business. She is very nice.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Aditi S. 
Rating:
4.0

People we spoke to at the Lebanon & Hershey locations were both friendly and knowledgeable.

George Y. 
Rating:
5.0

Customer did not leave a comment.

Arianna C. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

Drove way out of our way to get the auto transport (which is fine) but we picked it up, drove to where we needed to pick up the vehicle but it didn't even remotely fit. So not only was I out $70 but also my time and gas, for no reason. Something should have came up saying the vehicle combination wouldn't work.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Maria Cristina B J. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Kent V. 
Rating:
5.0

Extremely easy and friendly - pleasant surprise!!!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Trevin C. 
Rating:
5.0

Very friendly and informative. Thank you.😁

Daniel E. 
Rating:
5.0

Always excellent customer service, ease in rental experience, friendly atmosphere, accommodating! Thank you!

Graham B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

i reserved a 26' truck and got a 20' truck which made my entire move more miserable, but the location was fine. I don't know who is responsible for this, but it really sucked

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

My hole experience was good. I would totally recommend u-haul to my friends.

Thomas R. 
Rating:
5.0

Always available for a call or a question, had everything ready when I arrived.

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The staff were amazing. They went over and beyond what I was expecting.

Jeffrey L. 
Rating:
5.0

Everyone was helpful and friendly. I highly recommend to rent from here, if you need a U-haul.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Aisha S. 
Rating:
5.0

Customer did not leave a comment.

Conor M. 
Rating:
5.0

Super nice people. Very helpful and accommodating. Thank you!

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The staff here are very professional and have great customer service

Jose A. 
Rating:
3.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Andreas H. 
Rating:
4.0

Customer did not leave a comment.

Alexis P. 
Rating:
5.0

Outstanding service from the front desk staff!

Dick D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Amazing staff! Truly wonderful people.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Grant B. 
Rating:
5.0

The customer service was outstanding!

JORGE S. 
Rating:
5.0

Greet storage place. Very friendly customer service.

Wendy H.  |  Reservation 
No reviews have been submitted for this location.

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