Customer Reviews for 157 Courtenay Fuel Inc
(U-Haul Neighborhood Dealer)

125 reviews

157 N Island Hwy   Courtenay, BC V9N3N9

(778) 647-2078

Location Hours

  • Mon-Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(778) 647-2078

157 N Island Hwy
Courtenay, BC V9N3N9

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
4.0

It's a check in location in an old garage with a laptop on a box. Though this location is much better customer service over the other main location in Courtenay. Every try's to avoid the staff at the Cumberland road depot

Nathan B. 
Rating:
3.0

Customer did not leave a comment.

MELISSA JEAN Y. 
Rating:
4.0

Nothing to complain. The U-Haul web page and "My Account" experience was extremely good. Easy to navigate. Also the voice mail telephone regional contacts were excellent. Nothing to complain.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Was told to return truck earlier then I needed it for because someone else had it reserved only to find out it never went out leaving me in a position I had to rent another else where. Lousy customer service. Cost me alot of trouble for nothing

JEFFREY W. 
Rating:
5.0

Great service, nothing was a problem. definitely recommend this location!

Darrell E. 
Rating:
1.0

Huge potholes in the parking lot. I scraped the bottom of my car trying to get out of the lot. Was on hold with customer service for 40 minutes trying to do a drop off that should of taken 5 minutes online.

JAIMIE B. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Milan B. 
Rating:
4.0

Very friendly

Jason M. 
Rating:
3.0

This location is simply a gas station with a parking lot beside it. You do all the pickup and drop off on your cell phone and don't really interact with the station. Leave yourself good 20 minutes or more to get through all the steps in the pickup process online. Make sure you have the right identification and information ahead of time and your cell phones working. I would recommend you set the pickup time when the gas station is open so they can help you with keys if necessary. It's Not recommended that you leave your car at this parking lot over night. Apparently there has been break-ins. Watch that you're booking contract has the same pickup location as drop off. U-Haul rerouted my drop off location to the otherwise of the city and that was very frustrating because I'd left my car in the area of the pickup location so it made things very challenging on drop off.

Neil P. 
Rating:
3.0

Tooooo Expensive

Donald P. 
Rating:
5.0

Staff on site was helpful.

GARDINER M. 
Rating:
3.0

Needs better hours and a better setup but other than that it was okay, staff were helpful and friendly

melissa L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
2.0

The truck was dirty in the cab, it wasn't maintained and the employee was really rude.

Bonnie L. 
Rating:
1.0

We were given a 20 instead of a 15' truck which ended up costing and extra $187 for the ferry plus we had to go to the North Island location for the trailer. That location was filthy and they were not cleaning off the credit card equipment as per COVID. There were no employees to show us how to connect the car to the trailer so an older gentleman tried. This left us feeling uneasy and at one point the trailer was making a terrible noise. One of the ramps was dragging due to the fact that the bungee cord used to secure it was not tight enough. I would never rely on UHAUL again nor would I recommend this service.

KIMBERLY C. 
Rating:
2.0

Have more than one person working on site

ALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

ben G. 
Rating:
4.0

Your customer service people need to be more clear on how to receive their deposit back.

JEFFREY R. 
Rating:
2.0

Your booking system is arduous!!! To have confirmation only the day before is challenging - and what we booked wasn't available but we wouldn't have known unless I had called. We had to upgrade to a bigger piece of equipment. I waited on hold for way too long only to be hung up on. Your booking system needs a big overhaul!!!

KATHLEEN F. 
Rating:
5.0

Nothing, they're great!

Mandy W. 
Rating:
2.0

They seamed to be unorganized. Told me I needed to take my dolly back to were I rented it. I told him no it was paid as a drop in Courtney. He did let me drop it.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
3.0

Just an old building, it was fine.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

I did the mobile pickup/drop off. Super easy. Sticky steering wheel. Muddy floors. The outer windshield was also very dirty. A quick wipe down and vacuum would help. Excellent stereo, multiple 12volt chargers for phones. Super instructions on how to operate things inside the truck. Recommend but bring some Lysol wipes to clean the touch surfaces!

Stacy R. 
Rating:
2.0

The store I used is listed as a 24/7 pickup and drop-off location. However the website and app did not allow me to select a pick up time outside of the operating hours of the store, which defeats the purpose of the 24/7 self serve option. I had to call Uhaul and hold for over an hour to speak with a scheduling manager in order to get my desired pick up time. When picking up my vehicle there was an unanticipated extra verification step that required U-Haul to call someone else to confirm my identity (late at night!). Additionally the lock enclosing the keybox was jammed and needed oiling. I was able to open it after 20 minutes of fiddling and a little creative thinking. Upon drop-off, I informed the employee of the lock problem. Hopefully they will replace the lock! Overall, I required the 24/7 pickup service, but it is filled with pitfalls!!

David L. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Trailer was not in good repair. Missing 1 securing chain that we had to rob from another unit. Unit had lots of damage and agent did not go over it with me, so I don't know if it was recorded on rental agreement.

GLEN E. 
Rating:
1.0

There was no truck when we got there, they only could offer a 26' truck to where I ordered a 15' was charged too much, I gassed the truck up to the 5/8 mark where it was on pick up and then was charged an additional gas up rate.. And a huge extra cost if I were to drop the uhaul off at a dealer near my home.. Not to mention that nobody answers the phone. The whole experience was terrible...

David W. 
Rating:
2.0

Customer did not leave a comment.

DARCY H. 
Rating:
5.0

Excellent helpful friendly service when I picked it up in Courtney. I'd definitely recommend them

GORDON L. 
Rating:
4.0

Customer did not leave a comment.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Taran was very helpful. Great transaction.

Timothy P. 
Rating:
5.0

The Passenger side Mirror Is stuck and can't be adjusted (I forgot to mention this on a previous document).

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

Lise M. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

Customer did not leave a comment.

JIm B. 
Rating:
5.0

Very easy return!

TANYA H. 
Rating:
1.0

when customer returns trailer before closing on the same day customer rented trailer, you should only charge customer for 1 day rental and NOT 2 days rental. Is abusive. Is unnecessary. Demonstrates lack of respect. Is bad for business.

IAN M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Booked through broker on Lame Trail Rd. He was very helpful and confirmed trailer to match our vehicle. Pickup point manager on different site ( 157 ) was also very quick and helpful. Trailer was in excellent shape and ready as ordered. Dropoff also excellent. Both new operators and great UHaul ambassadors@

Michael P. 
Rating:
4.0

Earlier pick up times

James P. 
Rating:
5.0

Customer did not leave a comment.

Claudia R. 
Rating:
3.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

When your calling people to tell them they can pick their truck up at 3:30pm, you should also inform them that the Uhaul closes at this location at 4pm. I was lucky enough that someone was still there, otherwise I would have gotten screwed. While i was picking up, 3 other people showed up to pick up a rental and NONE of them knew they closed at 4pm either. The staff at this location was great with all of this mess, we all got what we needed in the end.

Gyneil A. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

Customer did not leave a comment.

IVY K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Have used U-Haul several times all across Canada, from Halifax to Courtenay and multiple places in between. I can honestly tell you the best service and most painless experience was from the Shell station in Courtenay! They are super friendly and had an overall outstanding experience with them. 100% recommend renting from here if you are in the Comox Valley area, or you can go to one of the others that rent U-Haul and wish you didn't! 🤣

TARA B. 
Rating:
5.0

The gas attendent topped up fuel and directed me to the manager. The manager checked me in and parked the unit. Very easy.. Receipt was emailed.

KIRK N. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Perhaps make the actual pickup process more quick. I had no idea I was going to have to provide an additional contact person, wait for an agent to intervene and approve as well as approve the pickup. All of that could have been done during the reservation.

Jes S. 
Rating:
3.0

Customer did not leave a comment.

Shafath A. 
Rating:
1.0

Took almost an hour to get the contract and vehicle. The worker was alone and kept going out to pump gas. He also couldn't figure out something in the reservation process and told me he couldn't do it. Finally he called someone and they helped him. I had done a quick check-in inorder to pick up truck quickly and easily but he didn't seem to have that informaiton. Was EXTREMELY stressful. Would never, ever go back to that location. A very poor showing for U-Haul.

JENNIE O. 
Rating:
4.0

The attendant was friendly, patient and helpful. The truck was clean and ready to use. I was impressed especially compared to other previous occasions.

DELMER JACOB H. 
Rating:
2.0

Return the item in the system when it is so that additional charges aren't incurred to the customer.

MICHELLE B. 
Rating:
2.0

It took a very long time to get the rental. Even though I paid online, I still had to pay more when I showed up - defeating the entire purpose of why I paid online in the first place. The guy who helped us was working very hard, but he was also running the gas station too so I'd say they were understaffed, which caused me to spend more time there. The next day I came back to try and buy some boxes, but there were 4 people in line all waiting for a rental. I asked if I could just buy a few boxes but was told I would have to wait in line....so I left and bought some at Home Depot instead.

MARK M. 
Rating:
2.0

1) The truck was extremely dirty and it was difficult to distinguish dirt from damage. There were many small damaged areas on the truck that had not been previously marked. 2) The U-Haul app works for check in but doesn't work for return. The location feature doesn't work even though I had location services turned on. 3) I was charged for moving blankets and a dolly even though I specifically said I didn't need them; the person at the location was not able to rectify that and I spent more than an hour on hold in order to speak with a customer service rep. I did get it resolved eventually though.

ANTON L. 
Rating:
5.0

Overall experience was excellent but what I am put off about is a $20 late check-in fee. I did call and extend a rental for one more full day and because this is a gas station and the employee chose to check in the rental after hours and we are charged a fee for that. This is why I indicated not applicable for recommending this location to a friend as I am unsure if this is the practice they're gonna keep doing.

jeniffer M. 
Rating:
2.0

Not the best service ive experienced.

Cody M. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JAMESOLIVER C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

tried calling the drop off the night before, voice messages for over a day were full.

DAVID R. 
Rating:
3.0

The tire on the trailed was separated and bulging out

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Very helpful and painless

GLENN H. 
Rating:
1.0

I was charged $40 extra and not told why. I paid everything in full prior to getting the truck, I returned it clean, with the necessary fuel amount, under the mileage allowed to use, at the correct location and did the check out process but still got charged extra fees.

Olga S. 
Rating:
2.0

I didn't get the blankets I ordered and my return date was changed after I ordered the service but no one told me.

BRYCE E. 
Rating:
1.0

Customer did not leave a comment.

Curtis C. 
Rating:
1.0

This was my second time in 1 year using uhal and both I had to find alternative hauling options and abandoning the trailers. I speak of my story to other people and they said they all have bad experiences. Uhaul is going under.

Richard B. 
Rating:
4.0

We weren't provided with a receipt for payment and when tried to reply to the receipt they sent, it was not a deliverable e address.

KURT F. 
Rating:
2.0

Pick up time and location were changed the day before pick up as the mobile app pick up was not actually available, despite this option being available to select online. If a booking is going to be changed it should be done as soon as the booking is received, not when it's too late to book with another company. The confirmation email should also clearly state that a CHANGE was made and why. I was sent 3 different different confirmation emails with only one of them noting a change in small print. I called to confirm exactly where and when I was now picking up and had to sit on hold for 15 minutes. When we mentioned at both pick up and drop off that the last minute time change was inconvenient we were offered no compensation or acknowledgement. I booked online for convenience, but in the end it was anything but convenient. The next time I need to rent a moving truck I will look into my other options first, and I'll just call directly. Lesson learned.

Sheldon S. 
Rating:
3.0

dont like the combined location with a busy gas bar ... but better than the previous location with of an untrained or slow employee

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

NIGEL C. 
Rating:
5.0

On a busy very hot morning they did an excellent job moving customers through and dealing with a customer that was very challenging. Great work representing U-Haul

fredereick S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

This location really needs a little bit of training and equipment for trailers specifically one of the dollys that lets staff push trailers around. Guy on duty was pleasant and helpful but didn't have a dolly so I had to laboriously back the trailer into place… then he didn't have chocks ready so it almost rolled onto road. Nice guy trying to help just train him and give him right equipment,

ALISTAIR B. 
Rating:
5.0

Excellent customer service. Very helpful.

Craig L. 
Rating:
1.0

Have gas in tabk and clean the pop stains and maybe a air freshner and have a vehecle on time

CARL W. 
Rating:
5.0

Very friendly and helpful.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
3.0

this has nothing to do with either location, both locations were just fine. However, after I made my reservation and had the trailer hooked up I got a phone call from U-Haul Canada telling me I had to return the trailer to a different location more than 35 miles away from what I was told, a round trip of 70 miles. I was then told that the original facility I had chosen to return the trailer to didn't have the capability to accept trailers, although I'd done this twice before within the last 2 months. So you basically just lied to me, never a good corporate practice. I won't forget this nor will I hesitate to let my friends and family know about this.

LORNE A. 
Rating:
5.0

The guys working there were amazing! Didn't catch their names, but they were super busy and yet they were so friendly, polite and efficient. They went above and beyond with a great attitude and they deserve a big raise and a nice bonus for their outstanding work!

Christopher Jose M. 
Rating:
5.0

The staff at this location went over and above to help me and make this a painless transaction. They help me set up the reservation the day before, in the morning I went in to pick up, they let me come early and they had me out of there and 15 minutes with my truck. It's my go to place if I ever need a uhaul again.

SHARIE B. 
Rating:
4.0

The service was excellent but unfortunately the cab of the truck was entrenched with second hand smoke which was not pleasant for the entire 2 day rental

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

Customer did not leave a comment.

BRANDON D. 
Rating:
3.0

Location was fine but the facility could use a serious makeover. The service was excellent. With a makeover more people would use .

Oliver R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Cara M. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
No reviews have been submitted for this location.

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