Customer Reviews for 1st Ave Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1st Ave Self Storage

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Christopher M. on

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Erik L. on

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kara t. on

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Adam M. on

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The customer service at this location was the worst I have experienced and I rent for 10-15 times a year for business.

Maren C. on

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This is the best location I have used in Seattle. There was a snafu with the truck paperwork this time, but the gentleman behind the counter fixed it promptly. He is always pleasant and helpful when we go in.

Natalie P. on

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The location was great, but the online reservation system caused a misunderstanding. The first page lets users specify a drop-off location that is different from the pick-up location, but when I went to pick up the vehicle, I was told that the cargo vans have to be returned to their original location. This should be indicated somewhere clearly on the website during the reservation process. We had to adjust our plans to account for the extra time to return the van and weren't able to complete all of the tasks we'd intended for the day.

tony m. on

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Jeremiah P. on

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Fast and friendly. Great place to rent from.

Dorothee K. on

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Pick and drop off was easy from the site; I would use it again.

Ross s. on

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Excellent Service. Only Rent at this location from now on.

Kirby G. on

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Crystal C. on

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Everything was great... very helpful phone customer service, and the employee at the location was awesome. One thing is I realized I filled up the tank spending over $30 on gas when I didn't use that much... I wish I had paid closer attention to that as now my rental with 25 or so miles is a lot more than I expected. Be awesome if trucks always started with a full tank? My own fault of course :) Thanks again for awesome customer service.

Venkata N. on

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Jay W. on

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Charlene M. on

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IRVIN B. on

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Very good customer serbice. Will come back soon.

Trevor B. on

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Excellent customer service, thanks!

Tony D. on

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Met our expectations above and beyond.

Ken T. on

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thomas L. on

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Bianca B. on

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Cheryl S. on

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Very knowledgeable and professional Customer Service!!

Jevon C. on

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Charged me $102 for checking in the truck ?24 min late?The first employee I saw yelled at me when I was walking in the building on time. Thanks for being as much of a dick as possible.

Joseph H. on

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Nassir a. on

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Very smooth rental process.

STANLEY C. on

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Nice rental experience

Mark C. on

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The front desk person was very helpful. Later hours in the evenings, 6pm is pretty early.

Joe W. on

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Fast, efficient service. Recommend everyone use this location for Uhaul rentals. Good Job Chris, Spencer, and Erik.

kevin p. on

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lisa h. on

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Spencer the manager at the 1st ave Uhaul location was very professional and helpful.

John Q. on

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Andreas K. on

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When I did the quote online I got $46 and when I picked up the car they told me $76 ...I asked why I got charged for the rental twice and the answer I got was that one was for the online booking and the other for the actual rental $26x2, then tax and $14 insurance it came to $76. Since I needed the truck there wasn't much to do but to take the truck. I then returned it and left the key 2 hours later but that didn't effect the price. Morning after I got a call asking when I thought I would return the truck?! So overall. Unprofessional experience where I felt like the price online was not at all reflective to the actual price and then accused of not returning the car. Shape up guys. It shouldn't be this hard to run a rental business

Matthew C. on

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JAIMEN S. on

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Excellent customer service. Hands down, best place to do business with Uhaul.

PAMELA P. on

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The customer service agent was super rude!

Jason A. on

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renee c. on

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Great customer service!

Larry W. on

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Very fast great service

suzanne f. on

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We had made a reservation at the terry street location. We said 8 to 2 but we were late and they cancelled our truck. I would think that if there was an issue then try would contact the customer to ensure they are still keeping their reservation. The 1st street store had excellent customer service. The person at terry street was rude.

Roopesh D. on

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Jeffrey M. on

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Our pick up could not have gone better. The truck and vehicle transporter were set up and ready to go when we arrived. The service was excellent. We received help loading our vehicle onto the transporter in the cold and rain that was well beyond anything that we could have expected. Thank you for making the experience great.

JARED B. on

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My 3rd rental from this location. Always exceptional service from the Manager and his team. Happy Holidays

Marcus F. on

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The employee that helped me was very helpful and very quick. Really appreciated the excellent service.

William N. on

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The manager at this location is excellent, Gets it done. Highly recommend using this location for any Seattle area since they provide the "BEST" customer service.

alex m. on

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locking gas caps. the original truck had the gas siphoned and was empty. The staff at this location is always exceptional and takes care of all problems efficiently and in a timely manner. we will be renting from this location again, good value and awesome employees!

Pastora H. on

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Melissa G. on

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GREGORY O. on

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Follow the example that is portrayed on a daily basis by Chris Menigoz . Best customer service and satisfaction, Quick service , no bullshit , everything up front, easy in easy out. U-HAUL management needs to elevate this man into their regional training office. He is a valuable asset for any corporation.

Sage V. on

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Chris Menigoz was an incredible service to me and he was efficient, timely, and a friendly person to be around. I'd recommend UHual to anyone in my friends and family. Thank you again and I hope you have a very merry Christmas, and a wonderful new year!

Rais S. on

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Michael O. on

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Customer service person was very nice

Christopher D. on

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Ren R. on

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Second time now I've had a smooth and enjoyable experience with this U-Haul location. Great job!

Eric H. on

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Have locks for the rear door.

Robert M. on

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Chris and his team are exceptional in regards to providing excellent service. I recommend everyone to use this local Uhaul facility.

michael u. on

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Matthew C. on

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Chris was great. Friendly and understanding. My original reservation was with Seattle Vault but they didn't have a van for me so they sent me here. Seattle Vault experience was poor (obviously), but once I got here things went smoothly.

Paul M. on

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The person that greeted me at the front desk was very helpful and efficient.

James C. on

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Staff person who handled my rental was very courteous and helpful - great attitude. The whole rental experience was very favorable.

Wayne B. on

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Super quick service to get me out the door with the rental. Same when i returned it. Nice to have the ability to pre-check which saves time at the location.

Adam Y. on

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Much thanx for the wonderful helpful very friendly gentleman that helped me High five for people like him :)

Doug A. on

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William T. on

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The gentleman that assisted me was very cordial and informative! Couldn't be happier! Thank you very much!

Erik B. on

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SHIVASHANKAR S. on

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Excellent service.

Michael G. on

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Great Experience, nice vehicle!

SETH H. on

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as a small business owner - with an eye for detail - i found this rental operation to be off the charts excellent. the shop was clean and organized and showed a pride of ownership, service was excellent, and truck was clean as a whistle. totally pro.

Andy H. on

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I did not get the truck till 10 minutes after the closing time of 5 PM. I asked if the employee can wait for me and he did! Easy process!

Gregory G. on

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Great location, friendly, and just all around proficient.

Joseph Z. on

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Hello, I do not understand why I have three days of late fees. I turned in the U-Haul on time. I later learned that I had turned it in at the wrong location on complete accident. However, at the South Downtown location (listed as my first choice location), it was accepted without question. Upon leaving the South Downtown location, I asked if there was anything more I needed to do. I was told I was "Good to go." Three days later, you told me it was wrong. For all I know, you just delayed in telling me so that you could load up the bill. I can understand maybe a one day late fee, but any late charge more than that is excessive and ridiculous. There was nothing I could have done about it.

Pablo T. on

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Overcharged for gas

CHRISTOPHER D. on

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You and Uhaul Rock Chris! Best place to Seattle to rent Uhaul. Check them out.

Joshua F. on

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sergio n. on

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teddy b. on

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THANKS FOR ALL THE HELP

Almir L. on

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Melissa M. on

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Peter W. on

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You cant beat the service at this location. Trucks are cleaner then at the Uhaul Centers in Seattle.

Micah K. on

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THANH T. on

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Excellent Service. Highly Recommend. Will be renting from this location from now on.

Chelsey G. on

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Felix L. on

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Kyle P. on

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I don't remember his name but the gentleman who helped us on the morning of 10/20/16 was very friendly and helpful and the truck was clean and we no problems with it at all, made our already stressful move a lot easier. Thank you!

madison w. on

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I called and told the guy exactly where I was going. (To redmond towncenter and back). He gave me a quote ($47-$50) so I gave him my card number to reserve the truck. When I was there picking up the truck, he changed the quote to $66. (Irritated, but I was already there so I agreeed) I checked my bank statement and he cahraged me $89. He's a liar and a crook. This is bullshit. Never again.

Kristina S. on

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David S. on

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Great customer service. Was easy and not an obstacle for me on a busy day. Very good.

Roger J. on

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Alan C. on

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Truck was nearly new and had a handy back-up camera.

Miranda S. on

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The trucks gas tank gauge my st be faulty because we put gas in the tank and just after a few minutes the gauge fell and now I'm being charged a fee for the gas

Jennifer M. on

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michael m. on

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I had a great experience today, the U-Haul rep was really great to work with. Thank you!

George B. on

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The manager at the desk was excellent. He worked with us to get the right vehicle for the right mileage at the right cost.

Shanta K. on

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Don't change a thing. The customer service was great. The equipment was ready and available on reservation status. I've used other locations and received not so good experiences, but this location gets an excellent job from me. Thank you

Wendy B. on

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CURT N. on

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Chris the manager was very nice and helpful.

Kael K. on

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Jessica W. on

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My experience using this UHaul location was super quick and easy! Staff was friendly and more than helpful :)

Dominick P. on

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Keri Jo B. on

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Carol A. on

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ALIN S on

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The service was courteous and the storage unit was ready for the move-in. However, I was told that I would not be allowed to start with June for the 3-month 50% discount.

BARBARA H on

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Good facility, very clean, good access for the city, great help at the front desk.