Customer Reviews for 1st Ave Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1st Ave Self Storage

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Michael D. on

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Great customer service from your team at 1st Ave S UHaul

EFRAM T. on

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Kelsey H. on

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GRETCHEN L. on

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The agent did not do a walk around of the vehicle or offer insurance. When we got to the truck it was in decent shape but had quite a few dings and wear and tear.

doug w. on

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The van had not been washed outside. Windows were dirty, leaves in the wiper bay. Inside, very clean.

doug w. on

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The van had not been washed outside. Windows were dirty, leaves in the wiper bay. Inside, very clean.

Colleen L. on

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KENDRA T. on

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Eric went above and beyond when we left our keys in the U-haul. We appreciate his customer service and efforts to help us recover the lost keys.

doug w. on

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Employees were helpful and polite and appeared to offer the best final rate.

lisa m. on

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I had a really great experience at this location, very fast and easy. The truck was ready to go when i arrived and the guy working was really friendly and helpful. I'll be going there for my rental needs from now on. A++

lisa m. on

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Steve B. on

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Jonathan C. on

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Alexander M. on

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I was incorrectly charged! I was charged $30 more than I should have been and you have been unresponsive when I have tried to get in touch!!!!

Lawrence L. on

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I drove it 12 miles. I put in a gallon of gas that brought the level over what it was originally. Now you charge me for another 1.5 gallons? That's 4 mpg.

Charlie K. on

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Great service and great location. Everything was easy, equipment was clean, very fast check-in and checkout. I'll definitely be returning to this location!

EDWARD D. on

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The person who helped me had excellent demeanor and should be given a raise or show others how to be just like him

Alexandra C. on

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I showed up in my car, and there was no parking. I had to drive back home to get a ride and schedule for someone to come pick me up later when I was done. It was great except for that...but that took an extra hour I hadn't planned for.

Emily C. on

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I picked up at this location but I wanted to say I spoke to maybe 5 or 6 u haul representatives on the phone and was impressed by the great customer service. I had a reservation that needed to be adjusted around multiple different locations and truck sizes but everyone was nice and helpful. Really appreciate it! For the next customer--make sure online availability of vans/trucks matches real availability. My online reservation went through but turns out it was already booked (hence the multiple calls).

Kimberly C I. on

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The manager of this U-Haul station overcharged us and claimed we had driven many more miles than we had. When we attempted to remedy the situation with him he essentially claimed that while we might have mapped the miles we drove, it would be his word against ours (a coded threat). I will not be returning to U-Haul after this experience.

sally n. on

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Spencer was very helpful and professional. This is my favorite location.

Jake M. on

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The cashier/employee was very helpful and friendly.

Ellaina L. on

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David D. on

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BILL B. on

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Truck was right there when I came, quick & easy transaction, all equipment worked well. They made it a 24-hr rental even though I thought I'd only need it for 8, and it was a good thing, since I ended up running late! One tiny thing, the windshield had a lot of bugs smashed on it. Easily fixed!

Erin M. on

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Dropped off after hours.

Anant I. on

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I was fraudulently charged $15 for fuel even though I refilled the tank as expected. I have a receipt showing I refilled the tank with 2 gallons of gas for 11 miles of usage 10 mins prior to return at a Shell gas station around the block.

Nikolaus T. on

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Garret N. on

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Bladimir J. on

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Change the personnel, the clerk was just (always speaking on his cellphone) rud and lazy, I asked him to help me by printing the receipt and he just told me "we usually never print receipts" which is false, I've rented u-haul trucks before in different places with a TOP quality service,. I honestly won't come back to this retailer anymore.

Matthew S. on

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Completely painless; more convenient & less pushy than getting a rental car! Would definitely use again!

Thor D. on

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William G. on

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The employees were professional and helpful.

Kimberly B. on

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Signage! Over the phone, I was positive I called Uhaul. However when looking for a Uhaul store, I couldn't find it. I did however see it when I came back, I found the problem, the sign says Self Storage, and then a smaller sign that says uhaul. I NEVER SAW it. until after the entire trip. But its a great place, and great staff! Actually your staff member was awesome, he had a computer snafu and he handled it very well. He's GREAT! I'll use that location again. Thank you! Kimberly

Elizabeth F. on

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The employee I interacted with was knowledgeable, kind, and helpful. He helped make a stressful moving experience feel much more manageable. Thank you!

RICHARD T. on

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My reservation was suddenly moved to another location. No notice no warning. Luckily Eric at the 1st location was awesome

Mark M. on

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Rachel O. on

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Martin N. on

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Marc Antoine F. on

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Great experience. No issues, friendly cashier, decent price.

Thien L. on

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Fuel tank was below 3/4 at the start and returned tank at 3/4. Being charged for fuel.

Benjamin J. on

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Christopher M. on

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Erik L. on

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kara t. on

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Adam M. on

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The customer service at this location was the worst I have experienced and I rent for 10-15 times a year for business.

Maren C. on

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This is the best location I have used in Seattle. There was a snafu with the truck paperwork this time, but the gentleman behind the counter fixed it promptly. He is always pleasant and helpful when we go in.

Natalie P. on

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The location was great, but the online reservation system caused a misunderstanding. The first page lets users specify a drop-off location that is different from the pick-up location, but when I went to pick up the vehicle, I was told that the cargo vans have to be returned to their original location. This should be indicated somewhere clearly on the website during the reservation process. We had to adjust our plans to account for the extra time to return the van and weren't able to complete all of the tasks we'd intended for the day.

tony m. on

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Jeremiah P. on

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Fast and friendly. Great place to rent from.

Dorothee K. on

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Pick and drop off was easy from the site; I would use it again.

Ross s. on

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Excellent Service. Only Rent at this location from now on.

Kirby G. on

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Crystal C. on

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Everything was great... very helpful phone customer service, and the employee at the location was awesome. One thing is I realized I filled up the tank spending over $30 on gas when I didn't use that much... I wish I had paid closer attention to that as now my rental with 25 or so miles is a lot more than I expected. Be awesome if trucks always started with a full tank? My own fault of course :) Thanks again for awesome customer service.

Venkata N. on

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Jay W. on

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Charlene M. on

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IRVIN B. on

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Very good customer serbice. Will come back soon.

Trevor B. on

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Excellent customer service, thanks!

Tony D. on

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Met our expectations above and beyond.

Ken T. on

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thomas L. on

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Bianca B. on

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Cheryl S. on

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Very knowledgeable and professional Customer Service!!

Jevon C. on

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Charged me $102 for checking in the truck ?24 min late?The first employee I saw yelled at me when I was walking in the building on time. Thanks for being as much of a dick as possible.

Joseph H. on

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Nassir a. on

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Very smooth rental process.

STANLEY C. on

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Nice rental experience

Mark C. on

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The front desk person was very helpful. Later hours in the evenings, 6pm is pretty early.

Joe W. on

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Fast, efficient service. Recommend everyone use this location for Uhaul rentals. Good Job Chris, Spencer, and Erik.

kevin p. on

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lisa h. on

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Spencer the manager at the 1st ave Uhaul location was very professional and helpful.

John Q. on

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Andreas K. on

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When I did the quote online I got $46 and when I picked up the car they told me $76 ...I asked why I got charged for the rental twice and the answer I got was that one was for the online booking and the other for the actual rental $26x2, then tax and $14 insurance it came to $76. Since I needed the truck there wasn't much to do but to take the truck. I then returned it and left the key 2 hours later but that didn't effect the price. Morning after I got a call asking when I thought I would return the truck?! So overall. Unprofessional experience where I felt like the price online was not at all reflective to the actual price and then accused of not returning the car. Shape up guys. It shouldn't be this hard to run a rental business

Matthew C. on

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JAIMEN S. on

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Excellent customer service. Hands down, best place to do business with Uhaul.

PAMELA P. on

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The customer service agent was super rude!

Jason A. on

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renee c. on

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Great customer service!

Larry W. on

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Very fast great service

suzanne f. on

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We had made a reservation at the terry street location. We said 8 to 2 but we were late and they cancelled our truck. I would think that if there was an issue then try would contact the customer to ensure they are still keeping their reservation. The 1st street store had excellent customer service. The person at terry street was rude.

Roopesh D. on

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Jeffrey M. on

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Our pick up could not have gone better. The truck and vehicle transporter were set up and ready to go when we arrived. The service was excellent. We received help loading our vehicle onto the transporter in the cold and rain that was well beyond anything that we could have expected. Thank you for making the experience great.

JARED B. on

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My 3rd rental from this location. Always exceptional service from the Manager and his team. Happy Holidays

Marcus F. on

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The employee that helped me was very helpful and very quick. Really appreciated the excellent service.

William N. on

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The manager at this location is excellent, Gets it done. Highly recommend using this location for any Seattle area since they provide the "BEST" customer service.

alex m. on

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locking gas caps. the original truck had the gas siphoned and was empty. The staff at this location is always exceptional and takes care of all problems efficiently and in a timely manner. we will be renting from this location again, good value and awesome employees!

Pastora H. on

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Melissa G. on

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GREGORY O. on

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Follow the example that is portrayed on a daily basis by Chris Menigoz . Best customer service and satisfaction, Quick service , no bullshit , everything up front, easy in easy out. U-HAUL management needs to elevate this man into their regional training office. He is a valuable asset for any corporation.

Sage V. on

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Chris Menigoz was an incredible service to me and he was efficient, timely, and a friendly person to be around. I'd recommend UHual to anyone in my friends and family. Thank you again and I hope you have a very merry Christmas, and a wonderful new year!

Rais S. on

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Michael O. on

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Customer service person was very nice

Christopher D. on

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Ren R. on

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Second time now I've had a smooth and enjoyable experience with this U-Haul location. Great job!

Eric H. on

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Have locks for the rear door.

Robert M. on

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Chris and his team are exceptional in regards to providing excellent service. I recommend everyone to use this local Uhaul facility.

michael u. on

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Matthew C. on

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Chris was great. Friendly and understanding. My original reservation was with Seattle Vault but they didn't have a van for me so they sent me here. Seattle Vault experience was poor (obviously), but once I got here things went smoothly.

Paul M. on

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The person that greeted me at the front desk was very helpful and efficient.

ALIN S on

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The service was courteous and the storage unit was ready for the move-in. However, I was told that I would not be allowed to start with June for the 3-month 50% discount.

BARBARA H on

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Good facility, very clean, good access for the city, great help at the front desk.