Customer Reviews for 1st Ave Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 1st Ave Self Storage

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Eleanor S. on

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James A. on

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Gregory O. on

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Location is Outstanding. Best to make reservations or call 1st Avenue storage first. Walk in with current Driver's license an valid credit card a working phone number, proceed out the door under 5 minutes. Who could ask for anything more.

Michael S. on

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WILLIAM H. on

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Dean K. on

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The woman at the counter was super helpful, and made the whole thing take less that 5 minutes. Best location so far

Kristina L. on

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Fantabulous location

Leslie W. on

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Staff pleasant and efficient! Thank you

Rick C. on

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Kenneth R. on

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Very nice people there! A very nice experience.

Alexander H. on

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Everything was perfect except there was thin piece of glass all over the van and it got embedded into the bottom of our boxes and furniture and we are now dealing with it on the floor all over out new place. I didn't notice until we already had started loading it up. I also left a similar note when I dropped the van off using the app

Tara G. on

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I did express check in and pre-paid. It took 45 minutes and I was the only person there when I arrived. And then the truck only had a quarter tank. So I spent another $95 filling it up. Returned it with 3/4 of tank- would be awesome to get a credit. Felt like I was scammed.

Dan M. on

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I was charged a gas refuel fee despite returning the vehicle with the gauge exactly where I received it. I have messaged this store to obtain a refund but did not receive a reply

asaya P. on

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Very helpful easy service. Thank you!

Willie D. on

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Kathrine W. on

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The fuel amount in the truck was less than the U-Haul representative said and less than on the contract I signed, which was worrisome. It was frustrating to rent a moving truck that had less than a quarter tank of gas.

Sidney B. on

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Very efficient, showed up on a Sun evening, they were still open and checked us in immediately.

Hakon V. on

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The staff at this location are incredibly friendly and helpful. I opted for self-checkout when I made my reservation, but they came out to greet me when I arrived and they helped me out regardless of the online checkout.

Dale B. on

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Friendly customer service (nice dogs too!) and equipment/vehicle were in very good condition. There was a mistake on my order of supplies (got one less item than I should have), so when I mentioned it later, they quickly offered to refund the missing item.

Clinton B. on

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Love the app and it works well. The pickup location was super helpful and very kind. She got us on the road in minutes. Overall a great experience and will definitely use Uhaul again. :-)

Karishma N. on

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Gregory O. on

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Simply the best uhaul dealership in the SODO area. Located in the shadow of Starbucks Headquarters. Need a truck or can , no hassle, current Driver's license and credit card, easy in and out within 3-5 minutes pertaining to your needs. No scanning of your license, no fingerprints or mugshots. Excellent staff , especially Khristina and the older dude AKA (Charlie) and his two (2) lovely dogs. Wish other U-Haul location's would be as simple as they are. Ten years returning customer, it can't get any better than this.

sandrine M. on

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The person was too busy to do a full check in and now I have to deal with getting charged twice. This dilemma has yet to be resolved. I was charge $219 upon pick up than $377 from the drop off location. This after been told I would be given a discount because I agreed to different drop off location because it would be more convenient for you. I really would like to see one statement refunded sooner rather than later. Thank you!

Himanshu Z. on

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I was charged 20$ for fine for not using the app, while I was explicitly told that "there is no need to use the app, just return the keys". I even have the app downloaded on my phone, why would I not? This is so unacceptable!

David T. on

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You sent me to a dealer that was other than the location requested. It was a terrible exp trying to rent a truck for an hour. Took longer to rent than use.

CAROLINE D. on

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Marlene V. on

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Excellent customer service!

May C. on

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Reservation, pickup and dropoff were all very easy. There was onsite parking for my car which I really appreciated. The staff was friendly. I'd rent again when the needs arise again.

Gregory O. on

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1st Avenue self storage & uhaul center location is great. Staff is professional , check in , check out very efficient , not like other U-Haul location's. Have been a returning customer for 5 years and counting.

Gary B. on

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The staff was GREAT...

Pamm H. on

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fix the window opener on driver's side!!

Kyle L. on

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EDWIN J. on

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Nicholas C. on

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Excellent customer service! Will certainly be back in the future!