Customer Reviews for 312 Self Storage Inc
(U-Haul Neighborhood Dealer)

295 reviews

1725 Lakeside Ave   Saint Augustine, FL 32084
(industrial park across the street from cobblestone village publix on 312)

(904) 825-1238

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(904) 825-1238

1725 Lakeside Ave
Saint Augustine, FL 32084
(industrial park across the street from cobblestone village publix on 312)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Rosslyn is knowledgeable and provides excellent customer service. She goes above and beyond to meet expectations!! She's the best!!

mike H. 
Rating:
5.0

This location and Manager Rosslyn made my moving experience so easy and stress free!! I would definitely recommend this storage facility as well as renting a Uhaul!! You will not regret it!!

jennifer M. 
Rating:
5.0

Staff very professional. The customer service was excellent. Not one complaint. I would totally recommend this location. (LET"S GO BRANDON!!!)

David M. 
Rating:
5.0

Unfortunately don't remember his name but the young man who helped me with the dropoff on Sat 6/18 was very helpful & courteous. Moving is so difficult, & pleasant, truly helpful personnel really makes a big difference. Tk you 312 Storage management team.

IdaMarie L. 
Rating:
5.0

No improvement needed.

Hope L. 
Rating:
5.0

Rosslyn is wonderful. She helped me with everything and if I could give 6 stars I would. Happiest uhaul experience ever. This is what is should be.

Daniel I. 
Rating:
5.0

This location saved the day. Unfortunately Uhual failed to deliver a vehicle to me prior to getting a vehicle at this location. I had a reservation booked months ago for 7 am at a different location and called the night before to ensure everything was ready to go. Upon arrival the uhaul did not have any 26ft trucks available and told me I dead to wait to get this truck when the store opened. This was a major inconvenience to me and my family because we went through this dealer since it opened the earliest. We booked movers through uhaul and had to pay an entire hour for movers without having a truck so that money was thrown out the door. This location opened an hour and a half later than the other which sent my entire schedule back 2 hours. Luckily this location was good but the first reservation I had at the other center was extremely disappointing.

salvatore M. 
Rating:
5.0

We have rented here a few times during our move this year. Great service, professional staff. Rosslyn and Ben are both great and equipment is always ready and waiting when I arrive.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

BRUNO S. 
Rating:
5.0

Never knew this place was there. So clean, so nice, so convenient. Thank you.

Bradley M. 
Rating:
5.0

She is literally the best uhaul attendant I have ever met. Quick, courteous and able to please the customer. I want to give her 10 stars.

chris H. 
Rating:
5.0

Rosslyn was absolutely awesome!

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

The lady at the uhaul location was absolutely wonderful! So nice and helpful. Even offered me a bottle of water which is exactly what I needed!! She made my experience great!!

Kelly H. 
Rating:
5.0

Nothing. Great location and staff. Rosslynn is always very helpful. I've rented here often and always return because I know I'll be treated fair and with professional courtesy.

Ricky M. 
Rating:
5.0

Rosslyn Heisser, Area Manager, gave us excellent customer service! 5 Stars!!

michael H. 
Rating:
5.0

The manager at this location was very helpful and informative. I don't live around St. Augustine but if I were, this would be my preferred place to rent uhaul equipment.

Juan S. 
Rating:
5.0

Nothing! Roslyn was such a pleasure to meet and work with during my moving process. I would love to connect with her in the future when it's moving time again! :)

Monica R. 
Rating:
5.0

Everything was well done; employees very courteous.

Katy S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

alexander H. 
Rating:
5.0

I think that there isn't anything to improve. Everything was excellent. I just wish there were more places like this store thank you very much for your awesome store

charles B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great customer service!

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

The App was TERRIBLE! Thank goodness the manager was there early to help us out! We would not have been able to leave if she wasn't there. The app doesn't work well and is NOT user friendly at all! The manager stopped right in to help and had us to get on the road in moments! She was fantastic!! I would not recommend the app to ANYONE unless I really didn't like them! I would recommend that Uhaul facility though!

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Ronny B. 
Rating:
5.0

Customer did not leave a comment.

Ivette O. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Again, Roslynn provided excellent customer service for my upstart wedding support company. We did take an extra day to return our vehicle and Roslynn was more than professional to consider our reason. We will continue to do business with this location going forward. Thanks again.

john K. 
Rating:
5.0

Location staff was great. Online checkout is trying to charge me for 2 days when it was returned same day? I was told I have it for 24 hrs so hopefully that gets corrected

Gary O. 
Rating:
5.0

Rosslynn and 312 Self Storage is great. I recommend this location to anyone.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Mihai C. 
Rating:
5.0

My uhaul experience at 312 self storage in st Augustine was fantastic! Checkin and remote pick up was super easy. The office had everything in an organized manner to check in, get the keys and go! When I brought the truck back, the office was open so I stopped in to return the truck in person, instead of using the remote drop off. Rosslyn in the office was super kind and helpful! Rosslyn made sure all my questions were answered and that I had a comfortable experience! I'll definitely be coming back to 312 self Storage to rent a truck again as well as recommend it to anyone who is looking for a rental. The easy rental process and amazing customer service in the office with Rosslyn made the rental process a breeze!

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Mihai C. 
Rating:
5.0

Outstanding service and equipment. 312 Self Storage is outstanding in all aspects. Rosslyn was very personable and professional. Definitely our choice for rentals.

Ricky M. 
Rating:
5.0

Very great service! I Loved it!

SIMPLICE S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Roslyn was the biggest help. I was a first time renter at this location and she we super nice. I am a new business and this location is very convenient for me. I plan to rent many more times this year, and look forward to seeing Roslyn soon.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

kyle W. 
Rating:
5.0

Excellent customer service, will rent from this location whenever possible.

Keith C. 
Rating:
5.0

No improvements needed. Excellent experience.

Terry H. 
Rating:
5.0

Smooth transaction, everything as described.

jon W. 
Rating:
1.0

Uhaul called me the day before pickup to say that my location had changed from beacon ny, to this location. When I turned up to pick up the truck, they were closed, despite my appointment. Uhaul suggested driving one hour to another location and we explained we didn't have time as we had movers booked. We waited for one hour in carpark until an employee arrived to give us our truck. We paid for a lock on uhaul site when ordered and we didn't get it. The truck was in good condition, however the rear view mirror on the passenger side was loosely held in place so it kept moving on the road. On numerous occasions I had to stop and move the mirror to improve visibility. Terrible experience all round. Avoid.

John G. 
Rating:
5.0

great job

james B. 
Rating:
5.0

The lady that assisted me was great. Would definitely recommend this place.

bruce B. 
Rating:
4.0

Customer did not leave a comment.

Nadeem A. 
Rating:
5.0

The manager at 312 Roslyn is probably the hardest working woman I've ever met you guys are fortunate to have her

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

Kellen O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Rachael N. 
Rating:
5.0

Staff was very friendly. It was a quick process to go in and get my truck.

BRETT U. 
Rating:
5.0

Customer did not leave a comment.

paul J. 
Rating:
5.0

Customer did not leave a comment.

ELENI F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

TOD R. 
Rating:
5.0

Ben was very friendly and helpful to me.

ERNEST R. 
Rating:
5.0

I have rented here a couple of times and I always get the best service and the prices are very good also

DAVID I. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

The uhaul app doesn't work well when your trying to pickup vehicle

Jeffrey K. 
Rating:
5.0

The only issue I had was that the needle on the gas gauge was not working and when I needed to return it at 3/4 full and the needle never moved as I kept checking it as i pumped the gas, having the truck off and then turning it on to see where the needle moved to multiple times and then abruptly it moved over to full. I was told that a previous renter of the truck had the same issue so that needs to be addressed but I will tell you that I am going to switch to this location from the location on US 1 in Saint Augustine. The gal working at the Lakeside Ave location was far superior to the previous location mentioned where I not only rented multiple trucks but had a storage unit for at least a year. One time I rented a truck at other location there was garbage behind the front seat that was not cleaned out, This is unacceptable when we are in the midst of a pandemic and the vehicles are not cleaned correctly.

Joan A. 
Rating:
5.0

the lady was really nice and she deserves a raise!!!

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Both employees at this location were outstanding! They were very friendly and accommodating. The equipment was clean and in good working condition. Would highly recommend and use this facility again. Thank you.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

FELIPE A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Rosslyn Heisser did a super job coordinating my rental and providing all the information needed for a successful rental experience. She went out of her way to deliver exceptional service and make sure I was properly informed of the rental terms and conditions. I appreciated Rosslyn's focus on customer service.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

AVETTE S. 
Rating:
5.0

Rosslyn was great, super helpful.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Well run place. The young man behind the counter took the time to explain everything and delivered a clean truck. Highly recommended!

NICHOLAS A. 
Rating:
5.0

Very friendly and extremely helpful

WILLIAM P. 
Rating:
3.0

Small location so not many trucks available. The truck I reserved was not running but they did provide a larger truck for the same price.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED K. 
Rating:
5.0

Miles allocated in rental should begin at renters address and not from renters pickup point. Just made the drop off by 6 miles.

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

Laopold L. 
Rating:
5.0

Customer did not leave a comment.

LAOPOLD L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

I love the staff here always there to help!

WILLIAM H. 
Rating:
5.0

Rossalyn was the best customer service person. UHaul and their website were not so great. Good thing she was there to help us!

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

CARRIE M. 
Rating:
5.0

Customer did not leave a comment.

Kaylee P. 
Rating:
5.0

I was met with very friendly and informative service at the front desk. Everything was explained very clearly so there was no surprises. If you are in Saint Augustine FL. I highly recommend you rent your truck from 312 Self Storage on Lackside Ave.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MARIACHARITO MAR P. 
Rating:
5.0

Customer did not leave a comment.

MARIACHARITO MAR P. 
Rating:
5.0

I have used U-Haul 3 times this month and this is by far the most helpful, clean, easy to use facility with a staff that goes above and beyond their responsibilities. So kind and very enjoyable to work with!!

RICHARD W. 
Rating:
5.0

Very friendly staff!

MADISON T. 
Rating:
5.0

Had a wonderful experience

JAREN W. 
Rating:
5.0

We were in a major bind. Rented a truck through Budget at Walmart. We were charged and got a confirmation number. We had people take time out of their day to help move large furniture, and they were all waiting at the house. Got to Budget to be shrugged at and told they didn't have a truck. My mom called around and found this self-storage with trucks for rent. Rossalyn was terrific and put our minds at ease. She briefed us on everything and got us out the door quickly. I'd def use her trucks again and recommend to others. Great central location too, without the chaos of the Walmart parking lot. A+. Plus she gave me a much-needed bottle of water. 😓

CYNTHIA W. 
Rating:
5.0

Rosslyn was very helpful and extremely accommodating. Because of the logistics of my move I needed and extra day and 20 extra miles, Rosslyn without hesitation or extra charge gave me both. Even though her office internet was down, she flawlessly found a work around and checked me out fast and efficiently. I am very grateful for her help in making my move less stressful, she is an exceptional manager and a friendly person.

ANTHONY A. 
Rating:
3.0

Truck lost power half way to our destinatiin..Had to drive 20-40 mph for last hour, which took 2 hours...Truck had to be serviced at destination...Price is reasonable

JACKIE B. 
Rating:
2.0

The vehicle was old, tatty and uncomfortable, compared to the 26' that I rented the day before. It struggled through the gears and guzzled far more fuel than expected - again when compared to the vehicle used the day before. Should be just for local runs.

Kimberleigh S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Ben at your 1725 Lakeside Ave location was extremely helpful and a very nice person. Before I found your 1725 Lakeside Ave. location I tried to call your 3524 US Hwy 1, South St, St. Augustine location several times and no one answered , so I went to the location, No manager was to be found,I waited several minutes for the yard worker to finally help me and he was very rude, all he knew was "its .79 cents a mile" and could not tell me anything else, so he left to get the other yard person to help me and after waiting several more minutes I left and went to your Lakeside Ave. location. I'm not sure how your business is structured but I would suggest getting rid of all your employees at your US Hwy 1 location, they are costing you business. Maybe put Ben in charge of that location or at least give him a raise. I will be renting another truck from you later this week and will be using your Lakeside Ave location again.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

HENRY L. 
No reviews have been submitted for this location.

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