Customer Reviews for 312 Self Storage Inc
(U-Haul Neighborhood Dealer)

195 reviews

1725 Lakeside Ave   Saint Augustine, FL 32084
(industrial park across the street from cobblestone village publix on 312)

(904) 825-1238

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(904) 825-1238

1725 Lakeside Ave
Saint Augustine, FL 32084
(industrial park across the street from cobblestone village publix on 312)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WINNIE G. 
Rating:
5.0

courteous, knowledgeable and very professional to deal with!

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

The customer service was awesome.

WOODIE B. 
Rating:
5.0

Rosalyn is highly dedicated to her job. Clean vehicle, knowledge of customer's needs, shows in her pride and confidence - job well done.

DEBRA T. 
Rating:
5.0

Rosalynn is the BEST!!!!

FRANK F. 
Rating:
5.0

Rosalyn made our experience memorable! ! She was super helpful initially in making sure we had the right type of order placed. She also assisted us with finding a place to drop off the Uhaul, especially during after hours. We received our equipment and the Uhaul truck very quickly and easily. All the instructions were clear and she was wonderful to work with. Thanks so much!

JOSHUA M. 
Rating:
5.0

It was an easy pick up and drop off and the employee at this location was absolutely wonderful!

JESSIE W. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

INAAM M. 
Rating:
4.0

The customer service that I have reviewed from the 312 self storage will keep me coming back

MICHAEL K. 
Rating:
3.0

Several roaches were in the cab along with a colony of ants. The roaches (and yes I mean multiple) came out when the passenger went to put on their seatbelt. The ants were all over the floor of the cab. The interior-most light in the truck was dangling off. We did notify the location upon returning the truck, but they didn't seem that concerned about it.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

The customer service was the best I have had in a long time. I wish more businesses had people as knowledgeable and willing to go the extra mile for their customer as I received here.

MICHAEL K. 
Rating:
5.0

Everything was perfect! Thank you!

JAKE F. 
Rating:
5.0

Have more folks like Rosslyn to assist. Great attitude and detailed communicator. Thank Rosslyn!

Henry W. 
Rating:
4.0

I wish you were like Budget in the fact that they have unlimited mileage. Moving is stressing enough without worrying about going over millage.

VERA H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Wanda N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

AMISHA K. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

THERESA H. 
Rating:
5.0

Terry the manager was unbelievable she is great.

CARLOS R. 
Rating:
5.0

Staff is amazing

FRANK A. 
Rating:
5.0

The woman who was working there at the time was so friendly and kind! She made my experience that much better.

CHELSEA L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Could not have been an easier process. Fast, friendly, and efficient service. Our truck and trailer were ready and waiting and we were on our way in no time.

ALLEN G. 
Rating:
5.0

excellent, prompt customer service from property manager Theresa.

ROSEANN N. 
Rating:
5.0

Great staff

KIM ROBERT C. 
Rating:
1.0

First of all my reservation was for an 0800 pickup. I drove an hour to the location to arrive and find that it wasn't open. Didn't open until 0830. I'm paying movers as well to assist me so now I'm loosing money because they are just waiting around. Next when this woman does arrive she tells me my truck was already set up and the key was in the lock box but instead of giving it to me, she further wastes my time by having me come in the store then she does everything that I had previously done online before I could get this truck. She asked for my drivers license and bank card all of which I had already put into the system successfully. I'm continuing to tell her she's wasting my time. She didn't care. I figured due to the color of my skin is why she did that to me. I was furious. Not the way to start my day. Then she wants to take time and tell me about mileage, insurance etc all things that I had already taken care of online. She was very rude. Unnecessary

Adrienne J. 
Rating:
5.0

Service was friendly and timely.

ROBERT GEORGE P. 
Rating:
5.0

Theresa at this location was beyond helpful and friendly. She made the experience extremely pleasant and one to remember!

Kaitlyn C. 
Rating:
5.0

Customer did not leave a comment.

GARRICK R. 
Rating:
5.0

Excellent customer service.

clifford M. 
Rating:
5.0

Keep up the good work

CLAYTON L. 
Rating:
5.0

headlights out adjustment could not drive at night had to stay in motel extra night stabitrac light on entire trip will not use your company again your maintance sucks

John F. 
Rating:
5.0

We were greeted outside of drop off location. No waiting, no signing of papers. Very friendly

Trevor P. 
Rating:
5.0

Everything was excellent. Great customer service!

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE M. 
Rating:
5.0

Customer did not leave a comment.

Bryon H. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

Van windows had a film on it that was hard to see through when driving into the sun. Very little room to back the van out and vehicles parked along the street edge did detract From the facilities appearance and ease of getting in and out. I was extremely grateful, however, for the agent's being there to check me in even though it was time for her to leave. Thank you for that very much! And I set up with still use this site again because of its ease of getting back on route 95

Jana B. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE U. 
Rating:
4.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

312 Storage and Teresa are very fast and efficient and that's why I come to this location. Teresa has great customer service and has reached above and beyond her job title to make sure everything we requested was fulfilled. Thank you 312 Storage and Teresa for the excellent customer service! Your one company we will always come back to!

SHARON M. 
Rating:
2.0

Kind of tucked away in the middle of nowhere. But hey gotta make a living somehow.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

GAIL H. 
Rating:
4.0

Check all vehicles completely. Out back door of the van would not open but the location representative was very helpful.

MIRZA M. 
Rating:
5.0

Great rental cleanliness and ease of pick up!

Alexis T. 
Rating:
4.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

VICKI S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Absolutely nothing! Nothing but great customer service Everytime I deal with this store?? they treat you like family very professional!

AUDREYUNA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

allan S. 
Rating:
5.0

Teresa was amazing she made the experience very easy!!!

JOHN N. 
Rating:
5.0

very very helpful and kind

Bryce L. 
Rating:
5.0

Location was closed for ghe holiday

Daniel Z. 
Rating:
5.0

The customer service was exceptional at the truck pickup site. Unfortunently I was given ac.ocation by the U-haul operator that was located. 45 minutes from my location while there are many U-haul location in closer proximity to me.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

We showed up at the business door. She helped us right away. no fuss. Great place to get what is needed.

Vincent N. 
Rating:
5.0

Very professional, courteous and customer friendly

Grace S. 
Rating:
3.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Autumn S. 
Rating:
5.0

Theresa is always wonderful to deal with, very helpful, positive and great customer service!

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Very friendly and great customer service.

George M. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Jo H. 
Rating:
5.0

Customer did not leave a comment.

Polly M. 
Rating:
5.0

Quick in, quick out and Theresa was great!

Gail N. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Ranon S. 
Rating:
5.0

Excellent customer service.

Brenda B. 
Rating:
4.0

Teresa was very nice and helpful.

Angela G. 
Rating:
4.0

I recommend the customer ck their email before leaving for errors since UHaul no longer gives hard copies. There was an error on the amount of fuel in the tank.

John M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Very friendly and easy to work with

Toni G. 
Rating:
5.0

Exactly what u r doing now! Stellar customer service, clean premises inside & out. Convenient location

Ann Marie B. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Theresa was exceptionally friendly and helpful. Thank you so much!

Jeffrey A. 
Rating:
1.0

they refused us the drop-off, made us drive elsewhere because they hadn't cleared any space. Burned gas, drove around unnecessarily in traffic Mess....

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

This was one of the easiest uHaul rentals that I've been apart of. The manager at 312 Self Storage in St. Augustine made this possible.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Thank you Theresa for your help at 312 self storage. You made my day much easier! Without reserving prior, I was in and out with a truck in 5 minutes. Will see you again. Take care.

Devon B. 
Rating:
5.0

Customer did not leave a comment.

Rachael A. 
Rating:
5.0

This was a very nice experience without any hassles. the office was clean and nicely decorated.

Belinda N. 
Rating:
5.0

Agent met me outside and assisted with unloading

Anthony B. 
Rating:
5.0

Therese is a knowledgeable, positive and courteous representative of your company.

Michele A. 
No reviews have been submitted for this location.

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