Customer Reviews for 52 103 Mini Storage
(U-Haul Neighborhood Dealer)

236 reviews

1206 E Pine St   Mount Airy, NC 27030

(336) 789-0620

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 789-0620

1206 E Pine St
Mount Airy, NC 27030

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The people are AWESOME!!!!

Anthony B. 
Rating:
5.0

Extra clean…lots of moving …packing things available at good price

John M. 
Rating:
5.0

Every thing went as schedule thank you.

Jack I. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

The truck needs new tires

Fay N. 
Rating:
5.0

Nothing

CHRISTOPHER J. 
Rating:
5.0

The Rock Bait and Tackle in Mt Airy NC is where we picked up our truck. The Rock and the 2 gentlemen there went out of their way to help us get a truck after UHAUL screwed up our reservation. We made our reservation online then confirmed it the day before. Uhaul changed our pick up location. When we got to location, the business was closed down. It took 3 hours and a dozen calls to finally find a truck!! Uhaul as a business is broken! DO NOT COUNT ON YOUR ONLINE CONFIRMED RESERVATION TO BE THERE. TALK TO THE PPL AT THE LOCATION TO CONFIRM!!

Peter T. 
Rating:
5.0

52/103 of MT Airy was excellent and very helpful. Thank you guys so much !!

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

This location is always great to deal with. Customer service here is great!

Victoria P. 
Rating:
2.0

The truck was a mess.. I have pictures to prove of this.. there was a mattress and box springs left in the back of the truck.. was it even sanitized?? With Covid, and the back not even checked, I doubt it was done but this is very important. There were scrapes and dents all over the truck.. the front light was hanging out.. the pictures you had for picking it up could not see the above mentioned and I decided to take my own with time stamps so you would not deem me responsible. the steering wheel pops during turns like the CV joints going bad

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

There was no one there to assist with return.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
2.0

Employee said he would check the trailer in that evening. Apparently that didn't happen. Kept getting contacted by uhaul about late equipment. Terrible service at return location.

KEMP N. 
Rating:
4.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Tamothy S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

I dropped off a truck and auto trailer at this location in Mt Airy, North Carolina. What an great experience. It was completed in just a few minutes by friendly people.

Kris Y. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
1.0

when i got back with the uhaul this location informed me that they did not take drop offs anymore again no phone call or anything and i had to go 10 miles out of my way

Thomas M. 
Rating:
5.0

The truck drives like a tank. Both doors leaked when it rained. You had to slam both doors almost to the point the glass was going to break to securely close them. Time to take it out of the fleet. I don't blame the pick up location at all.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

louise H. 
Rating:
4.0

I had requested a hand-truck when I made the reservation. However this location did not have hand-trucks so they told me to try the other Mount Airy location. I rode all the way out to the other one and they had plenty of hand trucks but they were closed, so we were stuck moving with NO hand truck trying to move heavy furniture and appliances. Make sure the proper equipment is available next time, especially when someone requests it ahead of time.

Jessica C. 
Rating:
4.0

Customer did not leave a comment.

Richard Z. 
Rating:
4.0

Customer did not leave a comment.

Frank T. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

OTIS B. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Service was great!

Dustin V. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Drop off location was closed for Sunday business. However, everything appeared to be clean and well maintained. Easy access and plenty of parking space.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
1.0

The agent was not able to complete confirmation of the drop off because "the U-Haul site was down". We asked that they call us to confirm the drop off was all clear and they never did so. We called back twice and they still didn't have the information. I will not be using U-Haul again.

paul M. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin Z. 
Rating:
3.0

Did not have the equipment like an appliance truck and extra pads.

george H. 
Rating:
3.0

The unit that I rented was not at the location that I had requested. I was not notified of this change at all. This caused a major hassle for me and my family. Had I been notified of this change I would have been able to adjust my plans.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Quick efficient service with a smile… Don't change anything

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
2.0

No one available on arrival to unhitch dolly. After a long days drive that's not what you want happening. They did get someone to do job but we had to wait. They did a good job when arrived.

marlene D. 
Rating:
5.0

Customer did not leave a comment.

Wade C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

allen C. 
Rating:
5.0

The young lady at this location was very kind and cheerful.

Raymond D. 
Rating:
5.0

Great costumer service, answered all questions, and was very well mannered and nice.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

hugh M. 
Rating:
5.0

Customer did not leave a comment.

KRISTY E. 
Rating:
4.0

Actual pickup location was great. UHaul however not so much. Tried to get a pickup and trailer, was called a little while after and said there wasn't a pickup within range, said I would get the next size up for same price. Well the location didn't have any information regarding that. The locations higher up was not very helpful and was trying to over charge me. The workers at the location fixed it though. Will never use UHaul again.

Thomas M. 
Rating:
4.0

There was a headlight out on the truck, which meant that I could not drive the vehicle on the day I picked it up; I had to spend the night in Mt. Airey. The manager told me I could return the truck anywhere in Charlotte; that turned out not to be the case.

Timothy C. 
Rating:
5.0

Very helpful and great customer service.

Betsy O. 
Rating:
4.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

I went to this location due to the lack of help and rudeness of the location on West pine st in Mount Airy

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Ensure that equipment is well serviced. We had a wheel nearly fall off on the trailer.

Robert F. 
Rating:
3.0

System failed during payment. Rubber stopper was missing from one of the hooks on chain.

Justin C. 
Rating:
1.0

Sent to Dobson for pick up based on confirmation...no trailer available!!! Drove to West Pine street (Mr. Airy)location to obtain trailer. This took me on about a 50 mile out of the way drive just to obtain a trailer....VERY SORRY COMMUNICATION AND CONFIRMATION PROCESS!!! I expect to hear from your office with a resolution/compensation for my trouble. Check contract for phone # to reach me!!

Steve W. 
Rating:
5.0

Customer did not leave a comment.

joel G. 
Rating:
5.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Manny P. 
Rating:
1.0

he didnot even check to make sure my lights where working and after i had drove about 100 miles and stopped to check trailer i had been dragging the chains because he did not adjust them for me. I have pulled many trailers and luckily i was aware of this safety features.

Tammy B. 
Rating:
3.0

This was just a drop off. It was on Sunday so the location wasn't open.

Ben P. 
Rating:
2.0

make sure the size of truck is available at the pickup location requested.

David B. 
Rating:
5.0

The truck ac didn't work and right rear out side tire a bad cut on the side wall and look like nobody checking on the truck when someone return the truck

TRAVIS S. 
Rating:
5.0

you're good

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Gloria S. 
Rating:
3.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Very nice and professional. Will definitely use them again.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

taylor S. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

hugh M. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
2.0

The communication regarding the reservation and pick up arrangements was not great. I called a Mt. Airy, NC number and got connected to a central UHAUL number. I made the reservation and stated I couldn't pick the truck up until 3:00 on the day I needed it. The person at the reservation center I was going to get a call that day or the next day to tell me where to pick up the truck. I didn't get that call until 6:30 PM on the night before pickup. By that time, we had already called a few UHAUL places and found where the reservation was to be handled. They closed at 1:00 and said they were not told by the central reservation number that it was a 3:00 pickup. That center told me they would call me back and did not do so at all (or at least our cell phones don't reflect that they did). And so after after four calls, the pick up location determined that the truck would be ready for me, the key would be in a drop box and that they would charge my credit card. In the end it worked out, but it was a royal hassle with subpar communication with me going all the way up to only three hours before the pickup with it being finally settled and ready to go. Person at the pick up location was not entirely nice on the first few calls until things were all settled and I had to wait while she handled her children who were at the workplace that morning.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

People were friendly. Only thing is this is a farmers feed & supply & is very dusty & dirty due to the nature of the business. Could have separate area for rentals.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Was closed at 1:00 o'clock on saterday

ronnie N. 
No reviews have been submitted for this location.

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