Customer Reviews for A Baits
(U-Haul Neighborhood Dealer)

212 reviews

1134 E 9th St Unit #1   Lockport, IL 60441

(815) 306-4128

Location Hours

  • Mon-Tue: 7 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 7 am - 6 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 306-4128

1134 E 9th St Unit #1
Lockport, IL 60441

Services at this Location:

Location Hours

  • Mon-Tue: 7 am - 6 pm
  • Wed: Closed
  • Thur-Fri: 7 am - 6 pm
  • Sat: 7 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman at this location was amazing would return just because of him I rate that man 5/5 stars

Drew H. 
Rating:
2.0

The location was buried in a bait shop that was dirty with fish hooks all over the counter. It took me an hour to go through the paperwork to pick up the truck even though I did everything online. If other locations had availability I would never go here again.

Daniel N. 
Rating:
2.0

It was an authorized dealer and not my requested location. They are closed on Wed when I wanted to pick the truck up early. They were not open on time and could not assist in a tow dolly hook up, making it unsafe. The genteleman was also very nice, but very old and moved very slowly.

Montez H. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Chuck was most helpful and accomodating.

RICHARD I. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

He was very helpful and had the best experience getting a truck. It was easy, quick and pleasant.

Roberto G. 
Rating:
3.0

Speed up the release Half hour is too long

Marvin P. 
Rating:
5.0

Improve your mileage prices. Create offers that include mileage!! .99 cents / mile is high.

Michelle G. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Gentleman is very friendly. Pleasant experience again.

Yaroslav G. 
Rating:
3.0

Strong smell of cigarette smoke. Check in took too long even though we filled out reservation and check in on line.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

Daine R. 
Rating:
5.0

Great people friendly, use them all the time

Howard S. 
Rating:
4.0

Nothing all was good...Charlie was a great guy to deal with👍

James W. 
Rating:
4.0

Great manager

Ian P. 
Rating:
5.0

Very friendly

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Loved the gentleman who took care of us. He brought out our dolly, gave us the overview of the truck and safety tips and was a general joy to work with. Check-in and check-out was quick and easy. Thanks!

Philip W. 
Rating:
4.0

I need to be Honest here, the truck and location could have been cleaners and in better care, the man working in the office is an outstanding guy. He is an older gentlemen but he is very welcoming and helpful. The good review is simply out of respect for him.

LUIS G. 
Rating:
4.0

A-Baits would do themselves a big favor by tidying up the store and work area. The service I received was great and the gentleman helping me couldn't have been nicer! It was a short local rental and the checkout and return went very well. No problems occurred and I would rent here again.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Karissa E. 
Rating:
5.0

Nothing. The service was excellent and very friendly. I highly recommend this place!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Tomasz B. 
Rating:
4.0

The truck was fine got us there and back until After we were done we went to put gas in the truck and noticed the truck was leaking gas from underneath where the gas tank is leaking gas o my God it was leaking gas all right oh my god did it smell inside when we brought it back tow truck right away what happened.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

All good No further comments

dan B. 
Rating:
4.0

The only issue I had is the whole front windshield had a lot of bug smack on it from previous renters.

Mark R. 
Rating:
1.0

Dirty smelly old bait shop with no air conditioning in the summer is not cool at all

Donald T. 
Rating:
2.0

The van smelled so bad I had to bring air freshener with me. The check oil light was on. It appeared clean for the most part, until I opened the side doors. Old mud and dirt on the entry. The man helping me was very kind.

Lori M. 
Rating:
5.0

Charles is awesome!!! Love this place!

Mike R. 
Rating:
3.0

We originally were supposed to pick up the truck at a different location. U-Haul never notified us on this. When we arrived to A Bait's our truck wasn't even there and we were told it wouldn't be available until 12pm. Our original pick up time was 8am. This was extremely frustrating and we will probably not use U-Haul in the future.

Brody R. 
Rating:
5.0

Customer did not leave a comment.

Teri S. 
Rating:
5.0

Everything when very well, very frienidly customer service n truck ran great. Thank u much.

Rodolfo C. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The service was great.

Vanessa D. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

The person helping was friendly and respectful. He was helpful, as well.

Deborah B. 
Rating:
2.0

I had a bad experience, had to wait more than 40 minutes to get the truck. The system had a glitch and I was not able to pay electronically, I am glad I had cash and I was able to pay and continue with the rental. I am looking to get a credit for the 40 minutes I wasted. Thanks!

Marisol H. 
Rating:
5.0

Super Friendly Staff!

Tish M. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

I don't remember the elderly gentleman's name who was working today but he was extremely knowledgeable and professional. An excellent employee for Uhaul. Plz pass on my commendation to him.

Michael H. 
Rating:
5.0

This place was so simple and easy to pick up and return the equipment. Charles, saw.me in the parking lot trying to use the app and told me to come inside and it would be easier and faster to get me on the road. He was a very polite, friendly and helpful person. I appreciate the help amd and excellent service. This is a great place to rent from and Charles will assist and take you with the rental. Keep up the excellent work amd thank for such a great experience.

James G. 
Rating:
5.0

Customer did not leave a comment.

Nishae T. 
Rating:
5.0

Always a pleasure using uhaul !!!

marijene B. 
Rating:
5.0

This location is the best !

LINAS Z. 
Rating:
5.0

The owner of A Baits was wonderful.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Excellent!!

MICHAEL M. 
Rating:
5.0

Charlie is great, but forgot the moving blankets.

Jakob P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

Veronica O. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

SANDY M. 
Rating:
5.0

Is

jesus S. 
Rating:
5.0

Customer did not leave a comment.

Darius S. 
Rating:
5.0

Charles was a pleasure to do business with,He's my go to guy now.Thanks for the great service.

Jesse P. 
Rating:
3.0

It's a bait shop not really a UHaul set up. However the people are very nice.

katy C. 
Rating:
5.0

Easy to get to. Easy to rent and return. Overall positive experience renting from this location. Would recommend.

Yaroslav G. 
Rating:
4.0

The truck was available when scheduled. It was a very busy weekend for moving but we didn't have any problems.Very friendly.

janice L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Wonderful location!

David C. 
Rating:
4.0

I originally had reservation for a trailer and hitch hookup. Went to location at 10001 halsted in Chicago. Was not happy with location. Did not have hookup so had to go purchase one only to realize that my vehicle was not equipped with hookup for lights on trailer. Was there for over 2 hours. They did everything in their power to help me but I left there without a trailer. VERY frustrating. Called original Uhaul where I reserved - was not informed that I would have to go to different location btw - and he ultimately found me a cargo van for twice the amount. Asked for some sort of discount considering the total inconvenience I had gone through and was told NO. At this point I had no choice. Cargo van did end up working out. Dealer was very friendly and empathetic of situation. Van did smell terrible of smoke though. Overall I did not have a good experience and will not rent from Uhaul again. VERY disappointed!!!!

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Had a great experience, found everyone to be very friendly and helpful. Will definitely be back in the future.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Great customer service, very helpful and informative. Will definitely visit again when I need another uhaul

Karrington H. 
Rating:
5.0

Customer did not leave a comment.

Diana Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The cashier was lovely. You can tell he enjoys life. He was very knowledgeable and interesting to talk with. Loved doing business with him.

Kimberly C. 
Rating:
4.0

we were very happy with our experience

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Monika G. 
Rating:
5.0

Customer service ****!

Jim L. 
Rating:
2.0

Went to a U-Haul store in glenwood to drop off supplies that were sent to me before my truck reservation. It filled up my entire car with boxes and other sorts. When I was there, the workers at this store were very rude to me. Blatantly said no when I asked for help carrying these boxes inside. Took me 14 trips to my car to unload all the supplies and they watched me bring them in while sitting down by the cashier counter. And to make matters worse, it was raining outside and they yelled at me for parking closer to the main entrance so i was forced to move my car in a parking spot, which was further away from the door. Every time i spoke with customer service online, I received rude and condescending comments when i asked questions. This is the first time I'm moving and so I wasn't familiar with the process, I shouldn't be spoken rudely for asking questions. When we finally received our rented truck, I ordered a dolly to rent for a few hours and it wasn't in the truck. I called customer service right away and they refused to give me a refund for the dolly. Very unhappy with my moving experience. Will NOT be using U-Haul again. Would NOT recommend using it for other people. I'll be using a different service next time I'm moving.

Piotr F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

Gintare Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

Ainee F. 
Rating:
4.0

Customer did not leave a comment.

Jon B. 
Rating:
2.0

The checkout was long. I was sent to another location to pick up the dolly which was ordered. I was sent to this location because the location I originally had reserved for call me the night before to direct me here. The difference between 1 mile away and 22 miles away. Yep, ended up going 31 miles over my limit.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

Older truck was a little loose in the steering..always moving right to left to keep it straight. But I understand it has alot of miles on it. So I am very satisfied.

Mike M. 
Rating:
5.0

Great place. Close and nice sales person

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Shokri A. 
Rating:
5.0

Excellent customer service given by Charles! I will highly recommend this location to family & friends. Sincerely, Mary Beth Walsh

Marry W. 
Rating:
5.0

This location was a lot better the man was very nice and helpful. He got everything figured out as fast as possible with what happened at the pick up location. The only complaint I had was that when I refueled the truck the fuel level wouldnt go all the way to full even though the pump stopped and I started it again and it stopped again. At this point I gave up and just brought the truck back I got charged an extra $9 but I didn't even care I just wanted to get it over with.

Gino S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
No reviews have been submitted for this location.

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