Customer Reviews for AAA Mailbox LLC
(U-Haul Neighborhood Dealer)

114 reviews

1155 E Twain Ave Ste 108   Las Vegas, NV 89169

(702) 650-2959

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(702) 650-2959

1155 E Twain Ave Ste 108
Las Vegas, NV 89169

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Great Experience Thank You

Nathalie L. 
Rating:
4.0

Customer did not leave a comment.

Taejin J. 
Rating:
5.0

Nothing, this location and staff are fantastic!

Kenny W. 
Rating:
5.0

Customer did not leave a comment.

Trustin W. 
Rating:
3.0

The reps need to go outside and inspect the trucks for cleanliness and damages.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

The truck I was assigned to me did not have working air conditioning. That was a huge inconvenience seeing I was driving from Las Vegas to Portland Oregon, roughly 20 hours of driving, in June. I would like someone to reach out to talk about a discount because of it.

Esther S. 
Rating:
5.0

Matt and Diana went above and beyond. Was informed that the office was closing early due to the holiday but Diana said to call her and she would open the store just so we could pick up the truck. Traveling over 2200 miles it would have been nice to have cruise control. Truck was a little worn but in today's environment I guess you can't be choosey.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

SKYLUR P. 
Rating:
5.0

I think it's fine the way it is. Very professional and great customer service. Like saying goes don't try to fix something that is not broken.

Jesus C. 
Rating:
5.0

Excellent service from the minute I walked in, I wish I remember the name of the lady that assisted me, she was extremely professional and helpful. Though it's a smaller location, I wouldn't hesitate to check in with them before going to any other location for future U-Haul rentals

Damien D. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Mauricio C. 
Rating:
5.0

Customer did not leave a comment.

joy S. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL T. 
Rating:
5.0

Customer did not leave a comment.

Lionel S. 
Rating:
5.0

Did not see any need for improvement. The two staff I had contact with were friendly and helpful.

Crystal P. 
Rating:
2.0

The staff was friendly but the truck was dirty. There was a bottle of urine under the drivers seat and god knows what else in a bag, a biohazard I didn't appreciate having to deal with on an already stressful day. The right rear tire was low on pressure and they had no way to service it so I had to take it to another uhaul location which was down the road.

Troy B. 
Rating:
4.0

Customer did not leave a comment.

saeed N. 
Rating:
5.0

Both agents

Pat Y. 
Rating:
2.0

They charged me the original price for my over mileage when it's only supposed to be .40 cents for additional miles I was supposed to pay 59.70 excluding taxes

TATIANNA K. 
Rating:
5.0

The van was dirty inside and out, but I was not charged for it so it wasn't a big deal. The van it self was smooth driving and I did what a needed to do so thank you

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

terrance P. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
5.0

Very nice, helpful, made it simple.

Barry G. 
Rating:
5.0

Quick and nice

caroline P. 
Rating:
5.0

Customer did not leave a comment.

Wade P. 
Rating:
5.0

Truck should be cleaned after every rental

Terry A. 
Rating:
5.0

Excellent service

Richard M. 
Rating:
5.0

Shure adds uquick but i will agree to sales method for me..up front is my way Caue its more like under 100 buck for 24 hrs..BRAND NEW LIKE TRUCKS AS IT SHOULD COST REAL MONEY..(ther not lieing )

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Dawn R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything was excellent. Diana was so professional and made me feel like I made the right decision choosing Uhaul.

Cassandra O. 
Rating:
3.0

The guy a u-haul kept mentioning “ don't steal my van”. What the hell am I going to do with a u-haul van? Lol. It was like he was calling me a criminal.Now does he say that you all his customers or was it just me. No cool, not professional and l will not use that particular u-haul service ever again.

Gamal R. 
Rating:
5.0

Nothing, everything was great!

Brian S. 
Rating:
5.0

Mobile app was not allowing me to take pictures of the cab interior. The truck had very dirty floors and the cup holder was sticky, had splilled/ dried, dark beverage in it with lollipop sticks and other garbage. I took pictures for reference but couldn't get them in the app.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Scot M. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

The gentleman that helped me at this location was excellent. Very knowledgeable and polite. Nice place to do business.

Paul B. 
Rating:
5.0

nothing to improve, all good and i like it a lot,

donald R. 
Rating:
5.0

Customer did not leave a comment.

alan D. 
Rating:
1.0

I did not rent a dolly and yet I was charged for 1

Pike N. 
Rating:
5.0

Supply dollies in small truck

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Fastest in and out door transaction in history

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Ladanna T. 
Rating:
5.0

The people were friendly and curious

wanda R. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Just wondering if you found any paperwork in the driver side or passenger side or behind the seats if so could you call my sister's number 725-266-2688

lusero B. 
Rating:
1.0

Hello, it took an hour to rent the truck that I reserved ahead of time with the app. Many homeless in the area and walking in while I was waiting to rent the vehicle. Only one person managing the location. He was pleasant but overloaded with work and system issues to complete the transaction.

Patrick C. 
Rating:
5.0

No comment, everything we're fine

Aldrin A. 
Rating:
5.0

Everything was great it was a easy and smooth process! Ana assisted me and she was so sweet and made the experience very nice i wouldnt change a thing!!

Sheryl V. 
Rating:
5.0

Customer did not leave a comment.

Trashawn G. 
Rating:
4.0

Ana has wonderful customer service skills. Ana is patient. Kind. Professional. Love renting from this location. It's easy peasy.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
3.0

no drop box dropped key off after work snd it was like whatever to the lady .. non socialable it was very clean but cold..and ai dont mean chilly cold

Eileen Diane B. 
Rating:
5.0

Customer did not leave a comment.

Alvin C. 
Rating:
3.0

I have not received the holding funds back to my account. Still shows pending and it's been days since the turn in. I want this resolved asap!

Katherine A. 
Rating:
5.0

Soon as get a truck

Gopal G. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Always use U-Haul for moving. Very nice company!

Dmytro K. 
Rating:
5.0

Staff was friendly and helpful.

Maria R. 
Rating:
5.0

Great service

Eddie H. 
Rating:
4.0

The service at this location was just excellent so I wouldn't change a thing just keep on doing what you're doing,... I am the actual renter of the truck Samuel Hannan,.. mr. Drew was merely the driver since I have no driver's license

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

The agent was very accommodating!

Quarnesa M. 
Rating:
3.0

Rented 2 trucks within a week. Both trucks were handed to me with only 1/8 of gas. One of the trucks was so filthy inside, I couldn't believe it. I would be ashamed if I worked at UHaul to rent out a vehicle like that.

NIKOLAUS G. 
Rating:
3.0

Was ok.thats it, not great. No other services here.

gail M. 
Rating:
1.0

I was very disappointed after a after hours return of the vehicle received a email with additional charges that were changed to my card. Even though all teams of contract were met. I was charged a crazy gas fee even though truck was returned as given. I contacted the office to dispute charges and was told i would receive a call back and never did

loraine V. 
Rating:
3.0

Provide a slot for key drop

Wanda R. 
Rating:
5.0

Anna, the customer service rep was kind, professional and very knowledgeable about your products. I felt confident using the u-haul truck & location!

Joan G. 
Rating:
5.0

Great location and employee

Buchizya L. 
Rating:
4.0

Anna was amazing to work with!!

April H. 
Rating:
1.0

Customer did not leave a comment.

philip C. 
Rating:
5.0

Customer did not leave a comment.

John Louie N. 
Rating:
3.0

The truck was quite dirty, especially in the cab. I would like to submit photos. There was a link texted to me to submit photos, but I only got an error every time I tried. Also, the truck size that I reserved was not available. They upgraded us, but then that meant worse gas mileage.

Nathan F. 
Rating:
4.0

Very nice people! Matt and Allen were fantastic!!!

Carla M. 
Rating:
3.0

Thanks Twain location u rock!!!

Eisha P. 
Rating:
3.0

I did not choose this location it was 1 hour away from my original pick up spot which was inconvenient and more pricey on gas. However the worker was kind and helpful at the store and that was appreciated.

Nicholas P. 
Rating:
5.0

I have had nothing but a great experience dealing with this location! Matt has always been very friendly and helpful!! I would recommend to anyone to rent from here!!!

Brandon W. 
Rating:
2.0

So many issues came up and I expressed them to the operator before hand and they did not get anything I was saying if I had another way I would have I was so disappointed twice!

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

ED F. 
Rating:
1.0

The transmission is out, chugged gas even worse, cost me over a hundred and fifty bucks in 6 hours. Worst place ever!

Dustin B. 
Rating:
5.0

No comments am very happy with your service

wesley R. 
Rating:
5.0

Excellent service, very nice people

Francisco B. 
Rating:
5.0

Matt is Super Hot and very nice and helpful. I would Definitely go back

Crystal G. 
Rating:
5.0

The guy was awesome

Stephen P. 
Rating:
5.0

Good service

Jho xyruz S. 
Rating:
3.0

Customer did not leave a comment.

Logan G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Customer service of attendent on duty was very professional and helpful. The location could use an upgrade though.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Melvin G. 
Rating:
3.0

My wife and my father-in-law picked up the trailer. I scheduled the pick-up, only to be told that the agent 'did not have any idea what he was doing' and set something up incorrectly from what the phone representative spoke with me about. The base rate was $162, and we added 2-days to the trip, which brought the total to $202 that was charged to my father-in-law's credit card. He rung it up as though the actual rate was $202 (I clarified with phone representative before, and after pick-up of the $162 base rate) and then proceeded to tell my wife and father-in-law that it would be an additional $40 at drop-off should we keep it 2 more days. This was incorrect, and very poor customer service. Two more attempts were made to verify what I was told; that we would not be charged any more than $202. Upon drop off (which I called once again to ask if being 30-minutes late would not constitute another day; I was told it did not, just that if we dropped off after hours, we would be responsible for the trailer until it was processed the next morning). I then receive a bill receipt upon the following morning check-in for 3-days ($72 total extra) in over charges. I cannot believe a company our family has used so many times in the past could be so utterly careless. I expect this to be refunded to the credit card on file immediately.

Darren M. 
Rating:
4.0

Customer did not leave a comment.

Alika P. 
Rating:
5.0

Great staff. Very friendly and helpful.

Michael B. 
No reviews have been submitted for this location.

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