Location was fine. Online vehicle claim process is awful.PETER Z.
Customer Reviews for AAAA Self Storage 18th St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LAURENKENDALL S.
I got called a lier, saying it was a different truck if the picture I showed him and soon as we went to the truck it was right I let that slide then he charge my card a extra 15$ saying because I brought the truck back late!! When I was only 9mins late!!!! This is unacceptable and unprofessional!! Then the manager was right there!!! I'm asking her questions she saying I have to call uhaul cause she don't know!! Well what are you the manager for!!! I WANT MY MONEY BACK!!!!! I don't care how much I paid!!DESTINYCIMONE H.
Customer did not leave a comment.Lavon K.
Customer did not leave a comment.Michael P.
I have know complaints,the truck was clean and I received good customer service.Patricia A.
I rented a uhaul on April 30th, and returned the truck the same night after hours. I spoke to someone that morning if May1st via telephone to make sure that they had gotten the key out of the box, and that everything was good. The young lady told me that she would call me back. I received a call nor was I EVER CHARGED until YESTERDAY on August 1st! And now they want to charge me over $200 because they NEVER closed that contact! To top it off, they're saying that the truck was returned on another city 45 minutes away from where I live, and I don't go to that side! I had the truck for maybe 5 hrs on the rental day. For a company as big as this one, this is TOTALLY unacceptable! On top of that, they cause my account to go into the negative in June because they do not process payments immediately! I paid my first storage bill in May, and they didn't take it until mid June! I've never experienced or have been as upset with company like I am this one!jeanette M.
The truck had ants in it. After driving for 5 minutes, I noticed ants crawling out of the seat and all over me. Before I could safely pull over, there were 50-100 ants all over my body. I will never recommend U-Haul to anyone. I am waiting to ensure I get a refund, if not, I will post a review concerning this issue. AAAA at this location would get an excellent recommendation. The customer service was excellent.Joel H.
Customer did not leave a comment.Montez L.
Customer did not leave a comment.Doretha C.
UHaul should inform customers that they will have to pay a 10% tax on mileage as well as the truck rental when making the reservation. Without informing the customer of this makes rates a little misleading.Devonne M.
The staff was extremely nice and helpful. Will recommend to other people.Janice K.
Customer did not leave a comment.Dawnielle L.
Customer did not leave a comment.Kraig A.
The service was excellent and they were so nice.Dayln R.
Lashay is an awesome representative for this company. I was at a previous U haul location down the street, the manager Nathan was not friendly and was rather rude to me so I googled nearby locations and found this one. And was treated well.WANDA C.
Customer did not leave a comment.Adneal E.
Customer did not leave a comment.Cheyenne T.
My truck was very dirty in the cargo area I had to clean it before being able to use it. There es trash and debris. The truck was also very old and outdated making me feel not safe while driving.Sebastian S.
DJ who helped us was excellent and was very courteous and helpful. He was quick and we were on our way in no time at all.Melchor M.
Customer did not leave a comment.Marlon F.
Customer did not leave a comment.William K.
Customer did not leave a comment.Danyall W.
Customer did not leave a comment.Ethel B.
The location and service here was fine. U-haul itself was an annoyance. I have filed a complaint with them.RICHARD T.
Great service, short notice rental but truck was in wonderful shape and staff was really kind and helpful.Meriwether B.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Carolyn F.
Customer did not leave a comment.Renee M.
Customer did not leave a comment.Robert D.
When I reserve an appliance Dolly with my truck rental and ask the front lady if the appliance dolly is in the truck I am renting and she says yes it is... But get to my storage unit and am inconvenienced without my appliance dolly and have to lug everything I can with the utility dolly that comes in back that now I had to pay extra for! I tried calling but she informed me that they don't have one there and if I want a refund for the dolly I need to contact corporate! I ended up having to rent another appliance dolly from a different location and lug all my stuff in my truck in the opposite direction adding more mileage which they charged me for! This is the worst expirience I've had from uhaul!Jose M.
The clerk had to call other people several times to ask questions about our billing and equipment rental.LYDIA B.
NOT A THING EVERYONE WAS VERY PROFESSIONAL AND VERY HELPFUL ON ALL ASPECTS ON THE SERVIICES THAT WE NEEDED INCLUDING THE STORAGE UNIT . I WILL RECOMMEND YOUR SERVICES TO ALL MY FRIENDS. KEEP UP THE GOOD WORK. I WILL ALWAYS BE YOUR LOYAL CUSTOMER. THANKSgloria k S.
Customer did not leave a comment.Raheem A.
I had one problem after another with this location and the trailer. Will NEVER, NEVER rent from Uhaul again!!!!anglea S.
Sales associate was not helpful at all and seemed lazy as if she did not want to be there. I would not recommend this pace to a friend and will be moving my stuff out of this location because of this service.Shawn M.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.ELIZABETH B.
Service was excellentMINNIE C.
I can not remember the managers name that assisted me but she was wonderful, very pleasant, and very professional!!!!!! I just had to share that! She had great customer service and went above and beyond!!!MAKEISHA J.
Nothing. Everything was perfect. The customer service I received was impeccable. The manager was assertive, respectful and very professional. I could not have ask for anything more..CLIFFTON B.
Customer did not leave a comment.RYAN I.
The inside of the truck was a bit wet but Im sure the rain leakage is out of your control. Maybe include a broom to sweep out the truck for better keep.Carla E.
It was a very clean and professional place, and i would recommend this place to any moving near this Hampton Roads area.Tameka N.
I had no problems so keep up good workDARRYL W.
Not allow trucks to be put in service with the check engine light on. You wasted 2 hours of my day.mary lou H.
Customer did not leave a comment.David B.
Teena was awesome!SEAN O.
Customer did not leave a comment.Rene G.
Customer did not leave a comment.Tara S.
Customer did not leave a comment.Marquetta R.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.MARY LOU H.
Teena and her team were great with answering all my questions and very helpful when I picked up the truck. Would rent from this location again just for the customer service.JENNIFER J.
Staff member sorry do not remember her name was a nice person.PATRICIA G.
Teena was an excellent customer service representative. She was courteous and very helpful!Susan W.
Easy drop off with no issues. Prompt inspection and email receipt. Thanks.....I choose U-HaulLARRY J.
The manager at this location was very helpful and knowledgedable when it came to the items I would need to make this a easy move... all smiles thanksLADONNA M.
I prefer the larger dealers.. where they are familiar with the product they are renting. The person was very friendly and accomodating, however not there expertise.BOB C.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Josh K.
You came through where budget did not. Thanks very much.joseph L.
Tina did a very good job, renting the uhaul to my dad. He was impressed of her great customer service. I was too! Thanks again Tina!ELLIOTT M.
Manager has great customer service and the prices are also wonderful. I recommend this location to everyone.CHRISTOPHER C.
Staff was very helpful, worked quickly and were friendly. Honestly, that's hard to find in Norfolk and would definitely make me want to return to this location and recommend it to friends!Amy V.
Customer did not leave a comment.venetta T.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.GELA N.
Customer did not leave a comment.Raed M.
Employee did not look up or greet us when we walked in but continued talking on the phone and made another call while we were waiting. I used quick check in online, but online reservation and actual contract was not the same in regard to insurance and clerk was rude with changes. He also said after I asked about the not needing the sealed dolly that he knew the seal was broken on it but not the pads and had to ask him to write it down. It took 22 minutes to check out and he said I used up my time so he did not have time to walk out to the truck to demonstrate the ramp or to inspect the vehicle and told me the directions were written on the truck while handing me the keys. The truck was scratched extensively on the sides, the gas indicator line below full even though I was told by the employee it was full and there was broken glass inside the truck bed.laurie B.
I would not recommend any of your facilities after the nightmare ordeal your company put me through!! The rental broke down on me. I had to trans-load everything by myself, with no offer of assistance from anyone at all. This was by far the absolute worst transaction of my entire life, and I will tell anyone I know to NEVER use u-haul again! This is including any and all members of the Communications Workers of America Union, of which I am a member of local 3106 in Jacksonville, FLRyan W.