Customer Reviews for ABC Secure Storage
(U-Haul Neighborhood Dealer)

325 reviews

1986 E Omaha Ave   Norfolk, NE 68701
(East side of Substation on HWY 275 Habla Espanol)

(402) 371-7614

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(402) 371-7614

1986 E Omaha Ave
Norfolk, NE 68701
(East side of Substation on HWY 275 Habla Espanol)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was extremely helpful in all phases of this rental. Very, very impressed and will definitely use them again when I need storage in the future!

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tobin S. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Amanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

I would highly recommend this location for both storage and Uhaul rental. They are helpful, friendly and great to work with.

Michael L. 
Rating:
4.0

Affordable moving situation

Irene L. 
Rating:
5.0

Vary friendly staff

Christopher A.  |  Overall Experience 
Rating:
5.0

Nothing needs improving. That is why I chose this location to rent my equipment.

Robert J H. 
Rating:
5.0

Great customer service! Keep it up!

Mark S. 
Rating:
5.0

All was good.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very helpful staff. Appreciate their willingness to work with us.

Dawn K. 
Rating:
5.0

Excellent rating for friendly staff, but there were some annoyances along the way. One of the moving blankets had a dead mouse in it that made the other blankets smell like dead mouse. There is also a leak in the door seal on the driver's side. In heavy rain, the water was coming in through the leak and trickling down the seatbelt, completely soaking me. But it doesn't look like there's any place to rate the driving and moving experience, so this will have to do. Otherwise I'd give that a 2/5.

Alen Z. 
Rating:
5.0

Thank you so much for making it such a great experience.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Lynette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

I was more than satisfied with ABC Secure Storage. The staff was very easy and pleasant to work with. The items I had in storage were in pristine condition when I went to move everything to my new residence. I could not even find a speck of dust on anything that was stored there, as the units are so well sealed. I would recommend ABC Storage to anyone who has items to store, short-term or long-term!

Janice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNN A G. 
Rating:
5.0

This is the only storage facility I will use! The staff has been very helpful and I never worried for the safety of myself or my belongings!

Ashley F.  |  Overall Experience 
Rating:
5.0

Nothing, I go out of my way to rent from ABC. They are friendly and professional, always a great experience. I do not rent from anyone else in town unless they do not have what I need.

Kenneth F. 
Rating:
4.0

The lady at the desk was very helpful and nice. The back of the uhaul was pretty dirty but I didnt need to use the whole truck so it wasnt a problem for me.

Junior V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Professional and easy transaction.

Jeffrey Y. 
Rating:
2.0

Clean the vehicles prior to renting them out. Fine customers for smoking in vehicles.

SCOTT W. 
Rating:
5.0

Super helpful and friendly. Safe storage area and very clean. Thanks for all the help during our move it’s much appreciated

Joanie B.  |  Overall Experience 
Rating:
5.0

Return app did not work. It would not accept the picture, no matter how many times I tried

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Was a great way to move our home. The packers were excellent and all other moving touches were better than expected. Moving can be very stressful and the u-haul team did a great time helping us minimize our concerns.

Russ M. 
Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Blake I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

You people are very helpfull both moving nto storage and the moving out. You have a great buiness . Thank you.

Jerome J.  |  Overall Experience 
Rating:
5.0

Everything was smooth, secure, and easy to access! Would definitely use again if the need arises!

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

Don't change anything. Keep working with the customers.

Flynn D. 
Rating:
5.0

The only thing that was slightly inconvenient was that there were not any lights in the storage unit. We went to unload it at night and it was pitch black. However the surrounding areas were very well lit and it was awesome to be able to access the storage unit 24/7. Overall I had a very good experience and will definitely recommend.!

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Ryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DALLAS K. 
Rating:
3.0

Location staff was great. U haul was awful and made me drive 2.5 hours away to pick up a vehicle after making a reservation weeks prior.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
1.0

uhaul was out of gas when picked up

Max K. 
Rating:
5.0

Very nice lady. I told her about the oil on the floor and she said she would make a note of it.

Landon G. 
Rating:
5.0

This is the best storage facility in Norfolk! They are customer oriented, extremely clean and safe facility!

Beverly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

It was a pleasant experience, the lady was very personable and a pleasure to do business with.

Tommy Z. 
Rating:
5.0

We were very pleased with ABC storage. The staff were very friendly and the unit was spotless and very easily accessible. I would definitely use this storage facility in the future if the need arises.

Marcia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kandy L. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Staff was very helpful when I need help.

Sheila K.  |  Overall Experience 
Rating:
5.0

It was an easy pickup, everything ready to go

John J. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Maria V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Anita T. 
Rating:
5.0

Very friendly and sufficient customer service, and rentals are very cost efficient. I love that there is an option for cash deposit as well as card, a lot of places are quick to decline cash deposits now a days.

Robin W. 
Rating:
5.0

Put a jack on the units.

Dan G. 
Rating:
4.0

The truck was dirty and windshield was covered in bug guts.

David R. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

The truck vibrated quite violently at times

Anthony B. 
Rating:
2.0

was not delivered to my location where it was easier to get. front bumper was begin held on by wire front license plate was on dash.

Deana G. 
Rating:
3.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Very professional moving & storage service location.

Timothy E. 
Rating:
5.0

the only issue i have is with the auto transport is that there is absolutely no place to mount a winch or any other device to help load a vehicle that wont move under its own power. this makes the job really difficult

NATHAN W. 
Rating:
1.0

Working with U-Haul there were a lot of mistakes and confusion. Calling in I would never get the same person and every person would tell me something different.

Roylene B. 
Rating:
5.0

Everything was done fine. Thanks.

Robert M. 
Rating:
5.0

The customer service is always outstanding at this location. Carol is a pleasure to work with.

James C. 
Rating:
5.0

Agent was very thorough with the hookup and the review of damage on the trailer. The inside was very clean.

Deb S. 
Rating:
5.0

ABC Storage staff in Norfolk, Nebraska were excellent with assistance and a mechanically sound truck to go across country with no problems the entire way.

Bruce C. 
Rating:
5.0

Staff was excellent! We appreciated all the help. Thank you for making our move go smoothly.

Danny B. 
Rating:
5.0

I am VERY frustrated with Uhaul and the extreme lateness of my Ubox delivery! It was supposed to arrive on July 17 and I didn't receive it until July 29. Also, the freight company lost tract of the Ubox more than once! I will follow up with poor reviews online and will continue to follow up with Uhaul as you have NOT responded to me regarding the Action Folder that Tony (a call center manager) began. I was supposed to hear a response within 48 hours. That folder was started on July 24 and I have heard nothing still on July 29. I do believe your company needs to follow up with me about our concerns.

John G. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

It's not the location it's the company. Worst experience and after I call customer service I hope it doesn't stay that way.

Derek P. 
Rating:
5.0

The box was not properly bolted upon transport so even through service was amazing both at pick up with Lulu (who should absolutely receive a pay raise and all the praise because she was incredible at customer service and empathy) and drop off with Kate in Norfolk, we did have a slightly damaged box. Our contents seemed to be unharmed but better attention when loading the box for transport to the end destination would be appreciated.

Heidi F. 
Rating:
5.0

There was some trash from the previous renter on the inside of the cab, but other than that, everything was clean! The gal at the desk was super helpful and very pleasant to work with! Overall, a great experience!

Brandy A. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

ABC is a fantastic company with extremely kind staff. We rent from here every chance we have.

Bret S. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
3.0

Customer did not leave a comment.

Ralph J. 
Rating:
5.0

The personnel was so friendly, helpful and knowledgable. I highly recommend this location! You'll get quick, excellent, and professional service!

Melanie L. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

The truck was easy to drive and had good power but the ride was rough and bumpy. We had some damaged contents from the bumpy ride. Not a big deal. Overall the 26' truck is a great hauler.

Kevin J. 
Rating:
5.0

ABC is friendly establishment. The folks are easy to talk to and met our needs perfectly.

Jacob L. 
Rating:
5.0

Equipment was well maintained and readily accessible. Staff was wqrm, friendly and very helpful. They helped to provide a very pleasant experience with the U-Haul company.

Gary B. 
Rating:
3.0

The trailer was leaking brake fluid, there was wires hanging down underneath the front of the trailer, two clearance lights were out. This trailer should not have been able to even go out on the road but it was all that was offered.

John M. 
Rating:
5.0

Always a smile to greet you with.. very humble folks

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

We received personalized customer service one doesn't find very often. Cate went above and beyond to accommodate us! She was genuinely concerned that we had everything we needed and was easy and enjoyable to work with. Thanks for making our move less stressful.

mary kay U. 
Rating:
5.0

This is a class act business

Robert H. 
Rating:
5.0

I was concerned my reservation would not be able to be filled, but Kate worked hard to get it done.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

JessicA W. 
Rating:
5.0

I was really grateful that the truck was available, I had been to the location that morning and there was nothing.They didn't have time to service the truck, but I was able to get moved. Thank you ABC

Chandra G. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Opposite experience of Streetsboro. The lady I dealt with was kind and extremely helpful!

randy F. 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Chandra G. 
Rating:
5.0

Customer did not leave a comment.

shanan T. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Great service, quick and painless was on the road in a few minutes. :)

Kenneth C. 
Rating:
3.0

There needs to better coordination between Uhaul and its subtier providers. There was too much confusion over what rates I was supposed to be charged and what services were and were not available too me. This move was extremely stressful and the Ubox process is very unorganized.

Tomia T. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

I could only hook my straps to the passenger side boards. The boards on the drivers side only had riber on the surface and no place to hook my straps to.

Woodrow D. 
Rating:
5.0

Very helpful and friendly to work with. Storage units were pristine, would definitely use them again.

DOUG D.  |  Overall Experience 
Rating:
4.0

It’s a nice storage facility.

SIERRA V.  |  Overall Experience 
Rating:
5.0

Wonderful facility with super-friendly and helpful staff!

RUSSELL M.  |  Overall Experience 
Rating:
5.0

Very smooth ...very hectic time for us so we appreciate the wonderful service. Thank you very much

Evelyn V.  |  Reservation 
Rating:
5.0

Didn't move in to get from where I needed it to be

Patricia B.  |  Reservation 
Rating:
5.0

Great place! Clean facility and friendly people. I would recommend them to anyone.

KAREN S.  |  First Impressions 
Rating:
4.0

Very nice people. Did not need to use this facility as it was located to far away from the area I moved to. But the rates were competitive and person I spoke with was very nice

Privacy R.  |  First Impressions 
Rating:
4.0

Easy accessible and very clean property with excellent security.

Privacy R.  |  First Impressions 
Rating:
4.0

Road was a little rough for the trailer but adequate room to maneuver the lady I spoke to on the phone was very nice. Thank you

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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