Customer Reviews for ABC Secure Storage
(U-Haul Neighborhood Dealer)

290 reviews

1986 E Omaha Ave   Norfolk, NE 68701
(East side of Substation on HWY 275 Habla Espanol)

(402) 371-7614

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(402) 371-7614

1986 E Omaha Ave
Norfolk, NE 68701
(East side of Substation on HWY 275 Habla Espanol)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Blake I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

You people are very helpfull both moving nto storage and the moving out. You have a great buiness . Thank you.

Jerome J.  |  Overall Experience 
Rating:
5.0

Everything was smooth, secure, and easy to access! Would definitely use again if the need arises!

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

Don't change anything. Keep working with the customers.

Flynn D. 
Rating:
5.0

The only thing that was slightly inconvenient was that there were not any lights in the storage unit. We went to unload it at night and it was pitch black. However the surrounding areas were very well lit and it was awesome to be able to access the storage unit 24/7. Overall I had a very good experience and will definitely recommend.!

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Ryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DALLAS K. 
Rating:
3.0

Location staff was great. U haul was awful and made me drive 2.5 hours away to pick up a vehicle after making a reservation weeks prior.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
1.0

uhaul was out of gas when picked up

Max K. 
Rating:
5.0

Very nice lady. I told her about the oil on the floor and she said she would make a note of it.

Landon G. 
Rating:
5.0

This is the best storage facility in Norfolk! They are customer oriented, extremely clean and safe facility!

Beverly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

It was a pleasant experience, the lady was very personable and a pleasure to do business with.

Tommy Z. 
Rating:
5.0

We were very pleased with ABC storage. The staff were very friendly and the unit was spotless and very easily accessible. I would definitely use this storage facility in the future if the need arises.

Marcia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kandy L. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

It was an easy pickup, everything ready to go

John J. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Anita T. 
Rating:
5.0

Very friendly and sufficient customer service, and rentals are very cost efficient. I love that there is an option for cash deposit as well as card, a lot of places are quick to decline cash deposits now a days.

Robin W. 
Rating:
5.0

Put a jack on the units.

Dan G. 
Rating:
4.0

The truck was dirty and windshield was covered in bug guts.

David R. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

The truck vibrated quite violently at times

Anthony B. 
Rating:
2.0

was not delivered to my location where it was easier to get. front bumper was begin held on by wire front license plate was on dash.

Deana G. 
Rating:
3.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Very professional moving & storage service location.

Timothy E. 
Rating:
5.0

the only issue i have is with the auto transport is that there is absolutely no place to mount a winch or any other device to help load a vehicle that wont move under its own power. this makes the job really difficult

NATHAN W. 
Rating:
1.0

Working with U-Haul there were a lot of mistakes and confusion. Calling in I would never get the same person and every person would tell me something different.

Roylene B. 
Rating:
5.0

Everything was done fine. Thanks.

Robert M. 
Rating:
5.0

The customer service is always outstanding at this location. Carol is a pleasure to work with.

James C. 
Rating:
5.0

Agent was very thorough with the hookup and the review of damage on the trailer. The inside was very clean.

Deb S. 
Rating:
5.0

ABC Storage staff in Norfolk, Nebraska were excellent with assistance and a mechanically sound truck to go across country with no problems the entire way.

Bruce C. 
Rating:
5.0

Staff was excellent! We appreciated all the help. Thank you for making our move go smoothly.

Danny B. 
Rating:
5.0

I am VERY frustrated with Uhaul and the extreme lateness of my Ubox delivery! It was supposed to arrive on July 17 and I didn't receive it until July 29. Also, the freight company lost tract of the Ubox more than once! I will follow up with poor reviews online and will continue to follow up with Uhaul as you have NOT responded to me regarding the Action Folder that Tony (a call center manager) began. I was supposed to hear a response within 48 hours. That folder was started on July 24 and I have heard nothing still on July 29. I do believe your company needs to follow up with me about our concerns.

John G. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

It's not the location it's the company. Worst experience and after I call customer service I hope it doesn't stay that way.

Derek P. 
Rating:
5.0

The box was not properly bolted upon transport so even through service was amazing both at pick up with Lulu (who should absolutely receive a pay raise and all the praise because she was incredible at customer service and empathy) and drop off with Kate in Norfolk, we did have a slightly damaged box. Our contents seemed to be unharmed but better attention when loading the box for transport to the end destination would be appreciated.

Heidi F. 
Rating:
5.0

There was some trash from the previous renter on the inside of the cab, but other than that, everything was clean! The gal at the desk was super helpful and very pleasant to work with! Overall, a great experience!

Brandy A. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

ABC is a fantastic company with extremely kind staff. We rent from here every chance we have.

Bret S. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
3.0

Customer did not leave a comment.

Ralph J. 
Rating:
5.0

The personnel was so friendly, helpful and knowledgable. I highly recommend this location! You'll get quick, excellent, and professional service!

Melanie L. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

The truck was easy to drive and had good power but the ride was rough and bumpy. We had some damaged contents from the bumpy ride. Not a big deal. Overall the 26' truck is a great hauler.

Kevin J. 
Rating:
5.0

ABC is friendly establishment. The folks are easy to talk to and met our needs perfectly.

Jacob L. 
Rating:
5.0

Equipment was well maintained and readily accessible. Staff was wqrm, friendly and very helpful. They helped to provide a very pleasant experience with the U-Haul company.

Gary B. 
Rating:
3.0

The trailer was leaking brake fluid, there was wires hanging down underneath the front of the trailer, two clearance lights were out. This trailer should not have been able to even go out on the road but it was all that was offered.

John M. 
Rating:
5.0

Always a smile to greet you with.. very humble folks

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

We received personalized customer service one doesn't find very often. Cate went above and beyond to accommodate us! She was genuinely concerned that we had everything we needed and was easy and enjoyable to work with. Thanks for making our move less stressful.

mary kay U. 
Rating:
5.0

This is a class act business

Robert H. 
Rating:
5.0

I was concerned my reservation would not be able to be filled, but Kate worked hard to get it done.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

JessicA W. 
Rating:
5.0

I was really grateful that the truck was available, I had been to the location that morning and there was nothing.They didn't have time to service the truck, but I was able to get moved. Thank you ABC

Chandra G. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Opposite experience of Streetsboro. The lady I dealt with was kind and extremely helpful!

randy F. 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Chandra G. 
Rating:
5.0

Customer did not leave a comment.

shanan T. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Great service, quick and painless was on the road in a few minutes. :)

Kenneth C. 
Rating:
3.0

There needs to better coordination between Uhaul and its subtier providers. There was too much confusion over what rates I was supposed to be charged and what services were and were not available too me. This move was extremely stressful and the Ubox process is very unorganized.

Tomia T. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

I could only hook my straps to the passenger side boards. The boards on the drivers side only had riber on the surface and no place to hook my straps to.

Woodrow D. 
Rating:
5.0

Customer did not leave a comment.

Vickie G. 
Rating:
5.0

Nothing could make the experience any more pleasant than the one I received at this location

tom Z. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

DOUG D. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

The rental was fast and easy. The trailer was very good. It was a motorcycle trailer with many good strong loops to fasten the bike down.

James C. 
Rating:
5.0

Customer did not leave a comment.

Marie V. 
Rating:
1.0

I had a confirmed appointment at 8:30. They initially gave me the wrong truck which had to be returned and then the correct truck was not ready until after 2:00. The office was very disorganized. Also, I wanted to buy some moving blankets and they told me to go buy them at a Walmart.

Mark W. C. 
Rating:
5.0

Customer did not leave a comment.

Trisha M. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Woodrow D. 
Rating:
5.0

Customer did not leave a comment.

Joan K. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

The local pickup employees were great to work with and accommodated my schedule. The uhaul headquarters were difficult to work with and they did not schedule the drop off location correctly. The drop off destination I told the headquarters I wanted wasn't scheduled (they didn't tell me this). Luckily I called first. Then the second drop off location they set up for me didn't have room. The employee there made room and was very upset with uhaul headquarters.

Tobin S. 
Rating:
4.0

Customer did not leave a comment.

ricky R. 
Rating:
5.0

My original location I had picked to obtain my Uhaul was not the location where my Uhaul was and I was made to go to an alternate location which was due to close and my pick up time was greatly limited.

Denise J. 
Rating:
5.0

excellent place to rent; friendly and efficient.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

I have used this location twice. Both times the staff was great!

Brenda G. 
Rating:
4.0

Customer did not leave a comment.

chuck C. 
Rating:
3.0

Customer did not leave a comment.

Byron W. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
No reviews have been submitted for this location.

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