Poor communication and not professional. Had to talk to someone over the phone when we were at the location. Charged us for gas to Acme even though we booked it for Three Hills and U-haul switched the location on us. Ended up costing almost double what it had a month ago when we were able to pick up the u-haul in Three Hills. Wasn't willing to go over an inspection of the u-haul van with us before we drove it. Would not recommend this location.Heather B.
Customer Reviews for Acme Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Maarouf G.
The owner left his father there while he was away , his father didnt know what a car dolly was, never mind how to hook it up . I sent my girl friend to pick it up thinking there would someone to help her hook up properly , she was at the location over an hr because the computer wasnt working right. It was a terrible experience.Kerry S.
They are not accommodating and certainly not friendly. This location needs a general good cleanup.Clifford M.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Nathan C.
Customer did not leave a comment.Elies H.
The service was great. The rented truck was clean and ran well, but the windshield wipers were quite worn and need replacing.Scott G.
Customer did not leave a comment.Kent S.
Customer did not leave a comment.Tony W.
Make sure you have a DROPBOX for the keysMartin W.
Customer did not leave a comment.Stacy H.
Terrible experience. Terrible personnel at drop off location. Very unprofessional, frustrating, time consuming and tedious.James M.
Customer did not leave a comment.Darcy G.
No blankets or dolly, yet I was charged for them. Truck was dirty inside, had not been cleaned as there was money in the cup holder. Window was dirty. Person helping me to pick up the truck was not knowledgeable, was disorganized, and the office was a mess.Sabra M.
Customer did not leave a comment.Leon D.
Customer did not leave a comment.Alberto Z.
Seemed to take longer than expected to get checked out, but overall good experienceLarry L.
To be fair this location has a new owner and I was his first rental. I verbally asked him about renting he said no problem he then had a problem because the truck we needed was not in his inventory, we left him to sort that out telling him what time we would return he was there but the paperwork took almost an hour I was paying for a person to help me load the truck so that was wasted time and money. Then while he was reserving the truck the km price changed from .69 to .89 It was too late to back out I needed the truck for moving schedule. I agreed because really there was no choice. That is a $55.39 difference I feel I overpaid for this truck. The dealer was awesome, friendly, tried to make things faster but in hind site he should have just referred me to your site to reserve the truck but according to your site he did not have a truck the size I rented available??KATHERINE T.