Customer Reviews for Acorn Mini Storge

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acorn Mini Storge

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Anne B.
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Sooo appreciate the convenience of being able to pick it up there!!! Saved me so much time and made it so much easier!

Nichelle S.
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The drop off location didn't want to receive the truck. After I showed the text confirming the drop off than they accepted the truck but charged me an additional day fee when the truck was returned on time.

Tricia U.
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Customer did not leave a comment.

Christopher S.
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Customer did not leave a comment.

Jason R.
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The lady who helped me was super awesome and helpful. Honestly bet experience i had with uhaul.

Cindy J.
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The truck cab was dirty with crumbs on floor and in cup holder. Truck engine sounded like it was struggling even when empty.

MIKE W.
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I was very disappointed that the estimated miles were charged to my account vs the actual miles!!!!!!! What is that all about?. You Charge .79 per mile based on what I provided as an estimate. My miles came in less and you did not adjust. I do think that was not transparent and only tricks the customer. FROM NOW ON I WILL ESTIMATE LOW AND YOU BETTER NOT ADJUST FOR THE OVERAGE. It was not good. POOR POLICY HERE GUYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Mike

Matthew S.
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Customer did not leave a comment.

Allan L.
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Keep the young lady who took care of me when I picked up and returned the truck. She is an absolute asset to your business! Thank you.

Vanessa D.
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Customer did not leave a comment.

Tori S.
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Take this location off the website as a drop box location. I lost an hour of time dealing with the employee and having to wait until the building even opened. Train the employees to be more customer service centered.

Crystal F.
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I noticed the tank was a little below what it was supposed to be when I started driving, but because I already started driving I didn't document it. It would be nice if they could double check that themselves before the customer takes it.

John M M.
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Everything was great

Robert M.
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When I returned the vehicle at 1:40 PM, the office door was locked and a sign was displayed saying, “back soon”. No return time posted. No phone number posted. How long is “soon”? I left a voicemail message, left the van in the parking area, did not see the box to deposit the key, had an appointment that I needed to get to, drove to my appointment, totally pissed off. Than I got a call from the clerk who told me that he had been taking a lunch break, watching me on his security camera, knew I was there but didn't open the door. There was no way that I could get back to the office before it closed at 4:00 PM. He told me to come back at 9 AM the next day but that there would be a late return fee. This guy has a lousy attitude and needs some training. Terrible experience for me.

David M.
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Online checkout is useless at this location since the trucks are locked behind a gate. The after hours return is also too confusing.

Charlie M.
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I got billed for the dolly and pads when I never used them.

Christina J.
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Customer did not leave a comment.

Ronald R.
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Couldn't be happier! Thank you!!

Susan L.
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Make sure customer understands what they need to do on their phone before they get out of vehicle on returning. Maybe even just show them the quick video and that they'll need to take live photo of odometer before returning key.

Linda E.
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Customer did not leave a comment.

Leng X.
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Customer did not leave a comment.

Kimberly K.
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The location was great, the truck was what we needed, the old school things we needed to be there worked well. What was horrible was the Uhaul mobile pickup experience. You. Can. Do. Better. You NEED to do better. The fact that there's a 5 minute video to instruct customers how to rent the truck with DIY pick-up is a problem. It should be so intuitive that no instructional video is required. The fact that I have to be forced to accept your insurance coverage on the app when I pick up the vehicle even though I declined it on the reservation..but the employee in the store can waive it when I vocalize I want to waive it...that's a problem. The fact that I could have selected mobile pick-up / DIY pick-up for outside normal store hours is a problem when the facility where I picked up the vehicle doesn't have lock boxes for me to get the keys is a problem. I know you're trying to be super modern, but you need to get the infrastructure established before just throwing a deficient mobile process out there thinking that's all that it takes to be appealing to those of us who live on our mobile devices day in and day out. Whoever developed this process clearly did not try to actually pick up a truck DIY without an employee in every type of facility that you partner with. You need to do more testing and process improvement to get this right. It's a horrible, horrible experience for the customer. Thankfully the time of day I needed to pick up the truck the facility was open and there was a man working there who got us on our way quickly after much frustration and swearing at the mobile app from outside as I stood by the truck wondering why this mobile process wouldn't let me move to the next step and be on my way. So irritating and thankfully that man made my day and turned around my horrible experience to be better.

Jerry N.
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NA

Keely H.
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Customer did not leave a comment.

Megersa G.
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Customer did not leave a comment.

fayba T.
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I originally scheduled my truck at the Saint Louis Park location because its much closer. They called me and left a voice mail a DAY before my move and said it was mo longer available at 9 am and it will now be at a different location at 1pm!! I was in a panic. Not happy with that at all!! I called them and told them I NEED it for 9 am as I had to drive to Saint Cloud and back! They found me one but it was 13 miles from home. Not ideal .

pam E.
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My major problem is that I had arranged for the truck for 6 hours. I arranged to pick up the truck at 0930. When I got the truck the man who was there stated that I had to have the truck back at 2p.m (2:15 at the latest). That only gave me 4 hours and 45 minutes. I checked the truck in at 2:13. My kids and I damn near killed ourselves to achieve this and we then had to finish the move by car loads. If I would have been allowed the full 6 hours that I arranged, we would have been able to complete the move easier.

Johnathon M.
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Charged me for gas even when i put in the correct amount of gas upon return!!! Communication between ACORN AND U-HAUL NEEDS to be better! Quicker! So that the customers don't have to go through this

Emery L.
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All around great dan is Fantastic

Geoff W.
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Super friendly and helpful counter service. Totally professional.

Kim C.
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Customer did not leave a comment.

Kenneth T.
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Clean it first.

Lemina L.
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Service was great, fast and responsive! very friendly, clean establishment. I would highly recommend this location to friends, family and professional acquaintances.

Jewel Teta H.
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Customer did not leave a comment.

Sheridan P.
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The gas gauge was below the F when I received the truck and I swept out a lot of dirt that was not mine but Dan at Acorn made it right. Great customer service.

Ken P.
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Customer did not leave a comment.

Lacretia S.
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Customer did not leave a comment.

Roeniece B.
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friendly staff at the location and great customer service skills!!

Jose R.
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Customer did not leave a comment.

Pramod P.
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Excellent service!

Edwin K.
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Manager Dan is very helpful

Laura R.
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Prices, my final bill was way more and the charges were not explained to me. I will not be using this service for when needed by the hour.

Teresa M.
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Dan was very friendly and helpful.

Augustine S.
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Customer did not leave a comment.

JACKIE S.
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The place was closing when I got there

Susan P.
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Customer did not leave a comment.

Debra P.
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Customer did not leave a comment.

Edgar O.
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Customer did not leave a comment.

Lenton P.
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Dale was great and accommodating

Paul H.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

Sarah K.
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Well, nothing much, you guys are the best and helpful to the community too.

adam A.
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Dropped off after hours so I don't feel comfortable rating this location.

Kristi S.
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Customer did not leave a comment.

Dana O.
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Customer did not leave a comment.

Bruce H.
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Customer did not leave a comment.

Timm W.
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Customer did not leave a comment.

Nelson M.
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Customer did not leave a comment.

Laurence B.
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Customer did not leave a comment.

Tom H.
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I asked to change from 2 day rental to one day rental and she said it would be done at the destination.

Becky T.
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Customer did not leave a comment.

Eleazar C W.
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Customer did not leave a comment.

Jeff C.
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Customer did not leave a comment.

Emery L.
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Customer did not leave a comment.

Emery L.
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Customer did not leave a comment.

Stephen F.
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We were missing one of the blankets in the kit. We only received five rathe than six.

GARY K.
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Drivers side windshield wiper is shot!

Pamela B.
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Customer did not leave a comment.

Jessica K.
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Customer did not leave a comment.

Zachary M.
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Everything was made very simple and was a very positive experience, thank you!!!!

Gail S.
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Customer did not leave a comment.

Carrie P.
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Customer did not leave a comment.

john F.
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Customer did not leave a comment.

austin A.
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Customer did not leave a comment.

Paul G.
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I was billed for two days. The receipt indicated that I picked the truck up at 9:30am, Oct 19 and returned it the next morning at 9-somthing am. In fact I returned it at 5:30pm on Oct. 19th. The employee was present when I returned it. Paul Gausmann

Barbara B.
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This was inaprivate to lift and move a Piano in a Cargo Van. Had to go very slow too heavy.

DANIEL F.
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Keep up the good work!

Son T.
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Customer did not leave a comment.

Yai C.
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Customer did not leave a comment.

Tom B.
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Dan is a real asset to your company.

Emmett V.
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Customer did not leave a comment.

Carlmon J.
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Great service....

Wynn G.
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Customer did not leave a comment.

Joe K.
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Very smooth transaction.

Cheri M.
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Customer did not leave a comment.

TYRON L.
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Customer did not leave a comment.

THOMAS N.
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The owner has done everything possible to help me with truck rentals and my sporadic monthly Rental schedule. I would recommend this location to any and all who need to rent.

Chris K.
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Dan has been a great customer service representative for your company. It has been a pleasure working with him for our storage locker and Truck rental needs. Thanks Chris

Bruce T.
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Scheduled to pick up a 17' truck at 3:00 got to the office at 3:00 the sign said open but doors were lock. Person showed up at 3 :30 my movers were scheduled to be at my house at 4:00 I got to my house at 4:30. I had reserved a half of furniture blankets which I never received.

Chris K.
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Customer did not leave a comment.

Chris K.
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Dan gave excellent service in helping me with the rental of the UHAUL truck. Thank you Dan

Kristi E.
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The manager Dan, he's an awesome fellow! Very helpful and courteous. I'm very happy with the service I've received! Thank you!!! ??

Patricia R.
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Customer did not leave a comment.

KEVIN C.
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Customer did not leave a comment.

Toril A.
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When I need a truck again I will be back. Thank You for good service would recommend to anyone

Quan T.
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Customer did not leave a comment.

vivienne T.
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I was very pleased with the ease of the process , starting from when I placed my reservation , went to pick up the van and eventually dropped the van off after use. Staff both on the phone and in person were polite, patient and very helpful.

No reviews have been submitted for this location.

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