Customer Reviews for Acworth Lake Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Acworth Lake Storage

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Sue D.
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Customer did not leave a comment.

Billie H.
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Customer did not leave a comment.

BILL S.
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directed to go there. No one there. Had to park outside gate. Roadwork makes it hard to locate.

Richard C.
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The wood slats should be securely attached and the low tread tires should be replaced prior to renting out. After we loaded the truck we noticed a flat tire!!! It took 6 hours to get it resolved. The movers were lost. Basically that sucked with a truckful of cabinets and granite. We are fit buy I'm 67 this year and female so you tell me if this was a good rental.

Jalisa W.
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I wish I knew what the lady's name was that assisted me she was awesome. I haven't received such awesome customer service in a while. Thank you! You really helped me have a great week.

Walter H.
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Very good customer service and friendly.

Stephen E T.
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Stephanie did an excellent and professional job and took great care of me both times I rented a trailer.

Stephen E T.
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Customer did not leave a comment.

Richard L.
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Associate was awesome and it was quick and easy.

Jay N.
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Customer did not leave a comment.

ROBERT D.
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C/S person was awesome, give her a raise!!! She was very polite, nice and professional

Jones W.
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Remove the rusty rims from your tires they are a hazard!

catherine C.
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Customer did not leave a comment.

David S.
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Great customer service

Patrick D.
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Customer did not leave a comment.

Jim R.
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The lady at the facility was wonderful. Best customer service experience. Forgot her name, but I hope she can know how much I appreciated her.

JOSHUADANIEL R.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Thomas S.
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The process to do the 24/7 pick up did not go smoothly and I waited over 30 minutes on hold calling in to get help. The Truck was dirty both front & back and had cigarette ash in the tray.

MICHAEL H.
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Customer did not leave a comment.

BLAKE D.
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Nothing they were great!

Whtini D.
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The lady at the return center off lake acworth drive was amazing and very helpful with what she could do but can't do much since she doesn't know where to even call.

ken Y.
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Customer did not leave a comment.

Allen G.
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Excellent customer service at the location.

Gary A.
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Drop off location got changed without my knowledge, and I spent 45 minutes on the phone, mostly on hold, trying To get that fixed.

Paula T.
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The person at the front she was very nice and friendly. She was awesome.

Brittany B.
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Customer did not leave a comment.

dwayne J.
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Customer did not leave a comment.

Kevin L.
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you app kicked me out when I was almost done. The retailer had told me when i picked up the truck not to worry about it

Belinda R.
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Stephanie is an excellent representative of Uhaul.. This is our 3rd rental with her and we have already booked another one. She has been so very kind and understanding as we have had to change our dates and sizes while c tying to get our son moved.

Eston B.
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Customer did not leave a comment.

Nathan M.
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Customer did not leave a comment.

Delroy M.
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Friendly, professional, nice experience

Kylie D.
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Customer did not leave a comment.

James C.
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There was no one available during posted business hours

John S.
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Absolutely Nothing

MICHELE A.
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Love this place! Great customer service and wonderful owners!

Tina M.
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This location is conveniently located and excellent customer service by the agent

Elisa R.
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Customer did not leave a comment.

LOUANNA G.
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For the distance I had to travel with this trailer I would have felt more comfortable if it would have had a spare tire just in case. Overall it was a good trailer. The lady who got us hooked up was very nice, and friendly.

Fran D.
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Customer did not leave a comment.

Steve P.
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Stephanie was great to work with. She made the whole process smooth as silk.

MICHAEL M.
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Location manager (Shannon?) was super helpful and went out of her way. Excellent customer service. thx.

Mike E.
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Excellent , professional and friendly customer service. When I need another truck or trailer this will be my go to location. Thank You.

Vermica J.
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The truck was horrible, it drove like it was going to cut off and it sounded like something was wrong with the brakes.

Darryl P.
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Don't do any painting on the trucks unless it has time to dry before the next customer rents it.

David V.
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The young lady who checked us in was fantastic.

robert K.
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So far the Manager is very experienced and offers the best customer service

Chayanne C.
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Customer did not leave a comment.

JOSEPH H.
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Nothing. The representative at this location was very helpful and very nice.

Steven R.
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Great service and close to home!

Mark C.
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Great service

Mark P.
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Stephanie was very helpful and accommodating

Mike J.
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Well, The 15' truck isnt 15' It is more like 13.5 from from to back. What I needed to move was 14' and heavy. We had to lean it and angle it to make it fit. Be more honest on the exact dimensions of your trucks.

Halleem S.
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Drop cloth

Melanie G.
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The mobile application for pickup was very frustrating. I supplied all my information prior and had to repeatedly enter the same information again. The process would darken my phone screen where it was unreadable but a response was required. It took 30 minutes to get through the pickup process. I'll use a check in with a person next time.

Christina M.
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Customer did not leave a comment.

Sean G.
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Customer did not leave a comment.

Clint L.
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The drop off location was clean and pleasant.

Rosario D.
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Yall price is too much

JOSHUA R. | Reservation |
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Customer service was great

Shelley M.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

Adam C.
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Ordered rental on line. Went to pick up and there was no key in the lock box. We lost 12+ hours on our move causing us to be late in leaving the residence at the time of sale. We were told that we would be given a discount for the mistake (employee put key in wrong lock box) but not only did we not receive a discount, we were billed for more than the initial quote. TERRIBLE SERVICE!

Kris S.
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The only thing I would say is when I picked up truck she had to check in truck from prior client and it took her longer so she was going to give me a $10 credit but do not see it on my receipt.

Shirley M.
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Customer did not leave a comment.

Elizabeth W.
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Customer did not leave a comment.

Calvin M.
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The girl that helped me was awesome! She was so nice!! The facility inside does need to be updated/remodeled because it was not very inviting to customers.

Jim M.
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This is not the fault of this location. This was the second location I went to because the original location I was sent to was not even in business yet!

Ronald S.
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Customer did not leave a comment.

Daniel C.
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I was charged for a utility dolly that I did not rent. It also took nearly 20 days for my card to be charged and for me to receive my receipt.

Miguel A.
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The person in charge of the front office is very professional and courteous. I will definitely use this pick up station again.

Pshatoia L.
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I have been a Uhaul customer for 10+ years now and within several states. I have never had an experience like I received at this location. I had to go to two Uhaul locations since the first location truck was not available since store was being shut down. Second location I had to wait about 45 mins for Truck arrival. Then to top it off overcharge me for rental. I am waiting to hear back from Corporate regarding this Service contract ASAP. I Will never purchase anything from this location for sure and hopefully this will not be the cause of Uhaul losing a valuable customer over a unprofessional staffed location.

Patricia H.
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I did not ride with the driver to drop the truck off. Sorry I cannot rate this location.

Scott S.
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Customer did not leave a comment.

Jonathan S.
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The truck was behind a locked gate. Since I used the app to get the truck outside of normal hours, nobody was there to unlock the gate. I had to spend 30 minutes on the phone with Uhaul to get the gate combination key to open the gate and get to the vehicle.

Calvin M.
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The girl that checked us in was soooo nice. She was great to work with! Highly recommend.

Mark K.
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Customer did not leave a comment.

Dewy Lamar N.
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I had a difficult time with the online pickup.

Brenda C.
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Everything went as planned just like the last time.

Tarantula T.
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I wished that they would have had straps and at least a cover to cover my furniture

Rich S.
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Free gas

Taylor G.
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Customer did not leave a comment.

THOMAS MATT Kimberly J. | Overall Experience |
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Would recommend ACWORTH Lake storage. Stephanie, office manager is great. Very professional and always helpful. Stored our camper there for 2 years and never had one issue.

Lance C.
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Customer did not leave a comment.

NKWEMIMEH P.
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The store manager is an amazing lady to begin with, I believe her name is Stefanie! She ensured the customers are well taken cared of, I was 100% satisfied with her customer service. Thanks very much

Casey K.
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Customer did not leave a comment.

Todd S.
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Customer did not leave a comment.

Sherry C.
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Make sure that the equipment ordered When the truck is ordered is actually on the truck and that the customer is not charged for something that they didn't receive. Still waiting to hear from someone regarding this overcharge

Vohn S.
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Customer did not leave a comment.

Philip H.
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Customer did not leave a comment.

DAVID S. | Overall Experience |
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Good Value

Alexander N.
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The app wasn't working to get a code and it took almost 1.5 hours to get someone to get us the code. It was ridiculous.

Alan S.
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Customer did not leave a comment.

Robert H.
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Not a thing. It was quick and painless for the customer. Well done U haul !

Jason S.
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Customer did not leave a comment.

Shawn C.
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The regional manager was amazingly helpful. I can't thank him enough for all that he did.

ERICA P.
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Customer did not leave a comment.

Scott M.
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Customer did not leave a comment.

Andrew A.
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Customer did not leave a comment.

Richard G.
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Dropped off after hours so no interaction

Chad P.
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Customer did not leave a comment.

Jeffery L.
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Nothing. Excellent service.

TRISH S. | Overall Experience |
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Great place

Stuart F. | Reservation |
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Stephanie is a wonderful help and very pleasant to deal with. I want to thank her for her understanding the confusion I had (my fault, not hers) and her professionalism and eagerness to help!

No reviews have been submitted for this location.

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