Customer Reviews for Air Hydraulics Co
(U-Haul Neighborhood Dealer)

224 reviews

6074 Baumgartner Industrial Dr   Saint Louis, MO 63129

(314) 685-8559

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 685-8559

6074 Baumgartner Industrial Dr
Saint Louis, MO 63129

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything to help me move was available when I needed them. Technician was professional!

Thomas K. 
Rating:
5.0

I appreciated the friendly, down to earth associate and how straightforward and honest the renting process was. The equipment is easy to use, everything is well thought out and practical to help with the moving process. Thank you!

bettima K. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

Lucas G. 
Rating:
4.0

Customer did not leave a comment.

Bonetti M. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
4.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

The truck's air conditioning did not work. Ninety-five degrees and only hot air blowing from the vents. Made for a miserable driving experience. The staff was friendly and helpful.

THAD J. 
Rating:
5.0

Customer did not leave a comment.

Kristina L. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE, GREAT EQUIPMENT, I WOULD DEFINITELY RENT FROM UHAUL AGAIN.

JEFFERY W. 
Rating:
3.0

This location handed me a key and said the truck was out front. I had to go truck to truck to find the correct one. Also the lot was quite small so doing a multi-point turn in a truck you don't often drive took some time to navigate

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Perry S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Would love to see cruise control on trucks.

William G. 
Rating:
5.0

Ladies in the office were really helpful. Such an easy process. Will definitely recommend this location and be using this in the future 😊 thank you!

Brandon G. 
Rating:
4.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

I rented a trailer at this location for pick up on a Saturday. The young man who helped me was very nice and professional and helped me hook up the trailer. Good experience!

Michael Z. 
Rating:
3.0

no contact with anyone, mobile drop off. did not go into the building.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Great service !

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Gavin B. 
Rating:
5.0

Friendly service in helping me to hook up the trailer to my hitch (I had not done it before).

mike W. 
Rating:
5.0

Air Hydraulics is awesome to work with - we rent from them several times per month

Mark S. 
Rating:
5.0

Riley was very helpful.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

They did not offer to come out and hook the uhaul up. The nose of the trailer was sitting flat on the ground. The left front tire was completely bald. I happened to run into a major storm and felt like my life and the life of other people on the roadway were in danger due to the uhaul trailer having a bald tire.

Curtis S. 
Rating:
1.0

Both employees were just sitting in the office and not helping the customers hook up equipment. Furthermore, they did not check to make sure the trailer was hooked up properly (with chains) and lights were functioning. When I asked them about it, they said they were told by a UHaul representative that that was not their job. They also used the excuse that they were short staffed, but the fact that they were just sitting around makes me question that. I dont think they deserve a UHaul franchise, I will certainly never use them again.

PAUL V. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Convenient location. Fast and friendly staff

Amy D. 
Rating:
5.0

This location was so nice and welcoming. They helped in every way possible and super quick. Thank you

Rebekah C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Almost no "service". I got my trailer, but technically left illegally. Nobody checked to see I was hooked up correctly. Young man, off the clock, and leaving helped to back in correctly for return.

Matt S. 
Rating:
1.0

Not overcharge on money when Online it says you get paid a certain amount then you charge me 3x that amount for no reason

Zach S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Convinience for this area, and 24 hour drop off

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

They are always very helpful.

DAVID S. 
Rating:
4.0

Do a walk-around the truck with the customer when it is brought back. Otherwise service was excellent.

William B. 
Rating:
3.0

Have the equipment at first location ready to go as promised

Kyle Y. 
Rating:
5.0

I rent trailers there often

Myron U. 
Rating:
3.0

Customer did not leave a comment.

LOGAN R. 
Rating:
4.0

The location is convenient easy to get to the people that work they were great very friendly very helpful as a great experience, I will definitely be renting from there again.

Linus D. 
Rating:
5.0

Customer did not leave a comment.

Karl A. 
Rating:
5.0

Very easy and effective process.

Andrew S. 
Rating:
5.0

I was very satisfied with my experience. I will look forward to working with your company again. Thank you

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
2.0

I was basically told go find this trailer. No assistance of any kind, not with connecting to my vehicle, the equipment was covered in ice. Had to break the chains loose and lift the trailer onto the truck by myself. Same with drop-off. Never would recommend!

FRANK B. 
Rating:
2.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

The truck we got needed the front right tire changed. You could see obvious wear. It was old with 86K miles and control of the vehicle was poor.

HECTOR A. 
Rating:
4.0

This location was great WHAT SUCKS IS U HAUL CUSTOMER SERVICE THEY CANSELLED MY U-HAUL ORFER BECAUSE T WAS ONE JOUR LATE PICKING IT UP DUE TO ICE LAST NIGHT DOORS WERE FROZE SHUT SO WITH YTOU CANSELL MY U HALL ORDER MAKES ME WANT TO NEVER USE U HALL AGAIN CALL ME 314 650 8099

JOHN N. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
3.0

Dump the Trump signs.

GEOFFREY B. 
Rating:
5.0

the ladies in the office were quick and friendly

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
3.0

The reservation system needs an overhaul. The system allowed me to reserve a trailer for a 7:30 am pickup at my desired location. Then when a confirmation email came the location was changed which required a longer drive, but the pickup time was the same. I called twice to confirm my trailer would be available at the location according to my reservation, both times I was assured the trailer would be ready. Time to pickup trailer on the date at 7:30 am as reservation stated, and upon arriveal the location is closed and doesn't open until 8 am. WHAT ? The person at the location shows at *am to open and could only say they open at 8am and I should have known their hours. In addition the trailer was not ready to go as it was blocked in by another trailer. Sorry, but the system should be able to coordinate the times.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Customer did not leave a comment.

MYRON U. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Easy process overall, but not super impressed with the experience. After initial check in, I was handed the keys. Located the truck and windshield was still completely iced over from overnight. Then I received a text with a "check-in" link to take photos of the dash. The gentleman that I spoke with inside didn't mention this process at all. Also, the back of the truck had leaves and had to be swept out @ home before loading our move. Returning the truck was just as quick (handed over the key and said he would check it in later), but then my final receipt charged an extra $14.00 for insurance coverage. I had signed a waiver for this coverage before leaving, so I had to call and get this corrected later. The workers are very nice individuals, but the actual process and procedures may need some fine tuning!

MEGAN M. 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Great service! Would use U Haul again, no problems. All transactions were easy and location was wonderful! Thank you

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Was in and out in minutes. Friendly service and no issues. Thumbs up to this place.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Air Hydraulics company is very friendly. They are willing to go the extra mile with pick up and drop off.

KEVIN D. 
Rating:
5.0

Amazing experience! Will definitely rent again!

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
3.0

Arrived and location did not have appliance dolly or pads even though I had requested them in my order. However, we were able to locate both in a different truck.

SCOTT M. 
Rating:
5.0

The u haul app is the worst app I have ever used.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

They didn't have enough pads to fulfill my order and they were not folded, they were just laying around in the hall way of the shop. The running lights on the trailer did not work, but the brake and turn signal lights worked.

Robert Z. 
Rating:
5.0

The ladies in the front office are exceptional, excellent and outstanding

HERMAN T. 
Rating:
5.0

Great Customer Service!

LEAH S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The young man went out of his way to help us. Very impressed by his business skills and people skills.Thank You

Dennis R. 
Rating:
4.0

Customer did not leave a comment.

Craig E. 
Rating:
3.0

Lot was well lit. Self drop off was easy.

MORGAN S. 
Rating:
5.0

Customer did not leave a comment.

DEREK K. 
No reviews have been submitted for this location.

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