Customer did not leave a comment.Rodney P.
Customer Reviews for Ali Babas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cynthia R.
Chauvinistic people for lack of sounding like a sailorJacqueline A.
Customer did not leave a comment.xavier H.
We were originally scheduled for one location, but when we got there the man told us that the van we wanted couldn't leave the local area. It was very frustrating, but then I got a text to go to another location, At that point all worked well.Karen T.
Customer did not leave a comment.corissa L.
I don't like that I was charged for an extra day just because I was an hour late returning. It was raining and delayed my move.PATRICIA J.
This drop off location told me about the extra fees that I was being charged for over milage! I did a u haul transfer and not all details were explained at all. This created a horrible experience with your company! I will never use your company for my moving.Dominic O.
Not the fault of the Pick Up location. When reserved the truck, also reserved furniture pads and a furniture dolly. When the Pickup location got changed the dolly and pads were removed from the invoice? THAT SHOULD NEVER EVER EVER HAPPEN. If someone reserves such equipment, THEY HAVE A REASON FOR IT. If for some reason it does happen, the customer SHOULD BE NOTIFIED IN ADVANCE, NOT AT TRUCK PICKUP. We needed that equipment. It was not provided despite being reserved prior to the pickup location being changed by UHaul.Roger A.
Customer did not leave a comment.Sashkya N.
Customer did not leave a comment.ernie S.
Customer did not leave a comment.Douglas H.
This location never had my hand truck or blankets delivered to them for my rental like i had booked. They don't stock them. You need to remove anything a location does not stock. My move took 12 hours because no hand truck.Michelle S.
Best Service very friendly love the environmentYosdany L.
The online reservation was easy. However, the pick up was worrying. It was my first time using uhaul and did not know how the pick up worked so I entered the store of the location where the truck was at after locating it in the parking lot. The lady working at the store went on to say â€œthis is my only truck and you can't take it because I have my own personal client coming to use it later so whatever uhaul did doesn't matter here you can't take itâ€. I showed her again my reservation and she again said â€œI know but you are not taking it my own client has it reserved via me so your reservation here doesn't matterâ€. I immediately called uhaul and explained the situation, they solved it by explaining the online pick up process and told to call back if I have any more problems. I was able to pick up my truck, however it worried me how the lady at the store had her own reservations on the side and how she is handling this process. It all looked pretty suspicious and sneaky to me. Even with a reservation from the official uhaul website she was not wanting me to take the truck and even got kind of on the defensive mentioning her adult grown children later on as a threat. I believe this pick up spot should be taking out of the uhaul service as it doesn't seem that the location is very honest and is taking advantage of uhaul customers by not allowing them to take the truck when having an official reservation. I was able to take mine, but you gotta wonder how many people have been miss-led by the people working at the pick up location and left without their truck.Melvin H.
Fast and courteous service, clean equipmentRoger W.
no parking few employeesKevin B.
Great customer serviceTameika N.
Customer did not leave a comment.Bernie H.
Customer did not leave a comment.Diane G.
This location cashes checks as well. I was pushed out the way by a different customer so they could cash their checkalex K.
Customer did not leave a comment.salvatore L.
Customer did not leave a comment.Darleen M.
Customer did not leave a comment.BRADLEY G.
Customer did not leave a comment.Patricia V.
The operator here was very professional and the equipment was clean. I was only here a few minutes. They were fast and attentive to me.michael K.
Place was unprofessional and feared for my personal well being. Waited over 45 minutes to get checked out and did not get an agreement due to computer problems.Louie T.
I reserved truck a week ahead of time in an area near my house but then day before I needed the truck I was told I had to pick it up some 8-10 miles away in a very poor neighbor hood-they actually were selling brass knuckles at this location. This extra mileage put me over the 67 miles they allowed. The people that assisted me were helpful.Ken F.
Customer did not leave a comment.WENDY W.
Customer did not leave a comment.Ed C.
Customer did not leave a comment.Laquita H.
Customer did not leave a comment.Bruce A.
Customer did not leave a comment.LESLIE M.
Loved the easy access and the fact that there was plenty of parking.MIKE P.
Customer did not leave a comment.Luz O.
Customer did not leave a comment.DELROY R.
Great staff!!!!ANGELO J.
Mike was super awesome. Very friendly and helpful. Would definitely recommend his location.BRIAN D.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.penelope L.
Great service!Judith R.
The gentleman who helped us was very nice and helpful thanks to the inconsiderate U Haul dealers at 1631 N Florida Avenue in Lakeland. We made a reservation and they closed before we got there. This gentleman cancelled that transaction and rented us a trailer at his place at 730 pm.DEBRA C.
Check windshield wiper condition. The wipers on the truck did not clear the windshield properly during a light shower.Joseph G.
Customer did not leave a comment.mike C.
Customer did not leave a comment.Sam U.
Customer did not leave a comment.Courtney G.
Very friendly staff!!!ROBERT W.
Counter in a fast food market that was very messy.Gary C.
Customer did not leave a comment.kim P.
People friendly but area conjested. Minimart with gas pumps. Hard to maneuver very busy.Thomas G.
Very friendly.Trevor R.
Very friendly and helpful.Michael S.
This is a basic conveniece store that also serves as a Uhaul pickup/drop spot. As a drop off location it serves its purpose as not a lot of customer service was required, and was close to our home.Connie R.
My pick up spot was changed. The trailer was not cleaned for me. The drop off spot was a gasstation that did not have an actual spot for the trailer to be parked. The trailers were scattered in grassy areas of the building. I also had to unhook my own trailer without the necessary tools for the un-hitching. Therefore, having to recruite two gentlemen getting gas to help me.Carissa H.
Customer did not leave a comment.Elizabeth W.
Customer did not leave a comment.Randall P.
Customer did not leave a comment.nicolette S.
Clean the front of the truck from cigarette ash and smell before renting it out again.Rogelio D.
I don't know how they calculated the miles, but I got charged$12.00 extra. Don't know where it came from. I will never use again u-haul, neither will any of my friends. Guarantee..alex R.
Customer did not leave a comment.LARRY D.
THEY WERE NICE AND HELPFUL. COULD NOT ASK FOR MORE.shirley B.
Location was a convenience store....My first contact was when the owner called and asked if I would mind hooking up the trailer myself because his mother was the only one going to be in the store....We switched the time so he would be there...Owner was to busy selling cigarettes to hook up the trailer....He asked a friend ( not an employee ) to hook up the trailer. The light lead from the trailer was not long enough to reach my vehicle and I had to supply a lead extension that I purchased for them to use... They never checked the lights to see if they were working...MICHAEL W.
Customer did not leave a comment.FRITZ K.
Excellent ProviderJamey H.
Customer did not leave a comment.BARRY M.
There isn't much room to park.STEPHEN E.
Reservation was transferred to this location but not all equipment was available. Truck was fine but they had no dollies and wouldn't call other locations to assist. I was told that the different offices in they area don't get along and wouldn't respond to their calls.DONALD H.
Customer did not leave a comment.SPIROS B.
Customer did not leave a comment.William F.
The car Dolly's right rear tail, brake & turn signal light was missing completely. They had no other dolly's available so I had to use that one. I had to use a set of magnetic lights that I had purchased to safely pull the vehicle. I hve rented several items from U-hall before and I have been pleased with all of them up to now.LEONARD W.
Customer did not leave a comment.Mike L.
The team at Ali Babas was extremely helpful and very pleasant to deal with. The truck was perfect for our needs, very economical and easy to drive. I certainly will rent the next vehicle from them. BobBob W.
They were extremely helpfulApril H.
Mike, the owner, was very helpful in correcting a situation where U-Haul was at fault. I had reserved the truck, pads and furniture dolly, not a hand cart, and when I arrived the dolly was not there. Mike was able to locate one for me and met my daughter at the location to make sure she had no issues picking it up. I appreciate his help. It would have been better if all the items would have been there to begin with.DEBORAH Q.
Average location with supreme and friendly customer serviceMARK B.
Customer did not leave a comment.GILBERT S.
Drop off location doesn't know that truck is coming we have to be redirected to another drop off location hassle because not only spending time but loss time from work too. No communication at all.CARMELO S.
Ali Babas was very helpful and their cooperation was appreciated, as this was not the scheduled drop off location and they helped out and accepted the trailer when the original location refused to take it. Your offices need to look into what happened at the Zoom store in Plant City where the trailer was supposed to be dropped off. I arrived on time only to be told that they won't accept a trailer and that I'd have to call UHaul to find another location. This should not have happened, as this wasn't a huge problem to just put the trailer back with their other UHauls, but they refused to help or even try to locate another place to drop off the trailer.HARLEY H.
Customer did not leave a comment.HAROLD R.
The drop off was at a gas station and I had to unhook and manually push the trailer into it's location. The attendant behind the counter was friendly but wasn't willing or able to handle the trailer.Andres R.
Very friendly and great service.JOEL R.
Customer did not leave a comment.JEFFREY P.