Customer did not leave a comment.Kirk J.
Customer Reviews for All Things Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alan I.
The woman that assisted us was very informative and helpful in getting us hooked up and on our way. Return was even easier.Thomas C.
It was 3:30 pm on a Friday afternoon and this place seemed closed. I tried calling the number on my contract for drop off but it went to a mail ox that did not receive messages. Then called a number on front of the storage place and it was answered with a very gruff â€œyeah?â€ Not knowing if this was even U-Haul, I explained I was trying to return the trailer. Only direction was â€œmake sure it is parked the right directionâ€. I parked on one of the two streets mentioned on directions on the sign and left it. I took the pictures on my phone as proof of location and time. Glad I did as now they are hitting me up with a charge for after hours drop off. Really? 4 on a Friday afternoon?MICHAEL R.
She was greatPamela B.
A very substandard store. Lady who worked there was nice but this isn't a very good look for Uhaul.David C.
Was charged an extra day and an after hours charge plus the extra day . Picked up Friday at 12 and returned Monday at 630 . Someone actually answered door and told us where to put itRoger G.
Customer did not leave a comment.john Q.
I understand emergencies happen, but if everyone that is working at this locations leaves in the middle of the day they should at least put a sign up for where to put the trailer. The location on their wall has 2 No Parking signs where it says to park, so I had no idea where to leave my trailer and the dolly. I called corporate and they said just leave the uhaul and dolly and take pictures. I don't want to be liable for this, but that's what I was told. I also took pics as proof.Kyle W.
Very friendly and informative customer experience.Brian M.
Customer did not leave a comment.Ellie B.
Customer did not leave a comment.Robert W.
My keys were not there. I had to drive to another location. My help had to leave. Very rude customer service. Manager wouldn't even talk to me. When I asked for him. This is the worse experience. May never use againMarina H.
I returned the truck early and asked for a receipt to be emailed but all I received was a receipt that said I owed nothing.John J.
The attendent was kind and hard workingPamela W.
Great service and great truckLewis S.
Customer did not leave a comment.ERIK P.
Customer did not leave a comment.CHELSEA S.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Mike W.
Great places, customer service great.Mike W.
Customer did not leave a comment.Gerald A.
This is a great place to work with, when renting. The staff was extremely nice and helpful. She was ready for me, and made it quick and easy. Thanks for the great service!Chad S.
The actual uhaul itself was a success and the price was more than fair for my move, but when I showed up to rent it, I wasn't able to actually get it for about 45 minutes because nobody was there to help me. And then on top of that, the truck's gas tank wasn't filled all the way up like it should be, so when I returned it I filled it all the way up to avoid issues and was not able to be reimbursed for the extra $40 I threw into the tank. Basically I got screwed. Again, once I was helped and actually rented the uhaul everything was great! It was just the beginning and the end that was an anxious experienceMatthew W.
Customer did not leave a comment.Patrick W.
The lack of communication and wait times on the phone.MARIE T.
This place is nice and clean, The service was great, and very friendly. There's no parking but they do have street parking which great and lite up area. Overall the place was very goodScott S.
Customer service was great, and everything was well explained. No issue was so everyadvisors R.
Customer did not leave a comment.bruce C.
Customer did not leave a comment.Ashton H.
No parking available, the place is horrible, gang members everywhere, people using drugs all around the place.Yadira R.
The online check-in proceeds is cumbersome. I had to upload a picture of my driver's license numerous times!Howard T.
It's in a spot that's not very nice lookingEric B.
First time using the mobile pickup method. It was so easy to use and convenient.Charity A.
There was so much tobacco stench in the office otherwise the attendant and the pickup process was very good.Aisha A.
No where to park the truck - had to attempt to maneuver the truck around in the middle of the street and turn around so I could park it on a side street. There is vacant property nearby - I strongly suggest buying some and making a parking lot for vehicles.JAMES B.
Friendly staff. Easy to get to.Keith P.
The customer service was excelente.caridad V.
The truck was filthy dirty. Not washed either inside or outside. A picture of the muddy floor was submitted. The tank was not full. I was handed a document stating you were disinfecting the trucks due to Covid19. It was not true at all. The seats, wheel, dashboard were all filthy and muddy. I had to disinfect the truck myself before I could drive it. You should be ashamed of putting your customers at such a risk.Maria M.
Clear explanation of the 24/7 pick up processJames B.
I had made sure this location would be open until 5 - as their website states - when I dropped off the truck since I was having trouble with my cell phone. I arrived at 4:30, turned around in the street, and the person attending it shut and locked the door. I knocked, no answer. Now they are charging me a $20 service fee. I would warn all "next customers" to avoid this place at all costs.David M.
The woman who helped us was fantastic, very friendly and walked us through the whole process since it's changed quite a bit with COVID. We have had poor service at the location off of State St., and we're concerned we'd have issues with one as well but we were really impressed with how simple it was. The check-in and return process was quick and clean. Great service!Bethany W.
Customer did not leave a comment.Tabitha M.
Customer did not leave a comment.Jacqueline S.
Customer did not leave a comment.Jakoda S.
Customer did not leave a comment.BRIAN B.
Better customer care I was giving a run around. Then Uhaul would not add miles to my contract. On top of it they never gave me back my 100 dollar cash deposit. Scam artists if you ask me.Collin H.
Truck wasn't clean inside or outside at allmissy L.
They wouldn't give me a 15 foot, the size I reserved, or a 20 foot because the locks were frozen. So i got a 10 foot and had to take two trips. so instead of driving 25 miles one way, I drove 100 miles total. She only gave me a discount on mileage and 30$ off. I feel that that was not enough and more should have been done for me. Instead of moving in one trip I spent another 4 hours moving and had to pay my movers by the hour.Jacquelyn F.
The woman at 1902 English avenue was polite, courteous and professional. I highly recommend this location to all your customers.Blithe C.
After having a horrible experience at another location and with U-Haul trying to get help (do not ever try to do a self-pick up through the app- it doesn't work, it's a total waste of time, and you can't get anyone to help you when it goes wrong) I canceled that reservation and came to this location so I could have an actual human help me. Thankful I did! The person that helped me was very kind and made it a speedy process to rent my van. Thanks to her!Samantha S.
Customer did not leave a comment.Zacchary Y.
Smell of smoke in the office was overpowering.David F.
I tried the mobile check-in, but it kept crashing. The gal at the office was able to convert it to a regular check-in. The van had dirt/mud under both seats, but I couldn't take upload a picture as it would keep crashing. Also, I couldn't leave a comment on the cleanliness without attaching a picture, which I get - but I had to give up my ability to rate the cleanliness due to the faulty system. I'm just grateful the gal at the office was so helpful and willing to help.Tori W.
Customer did not leave a comment.Eugene L.
Customer did not leave a comment.Matthew M.
Dropped off trailer day before it was due back. Was told by person there that she was actually closed but I could drop off trailer right in front where I was parked. I asked if there was any paper work and she said no, detached trailer, took picture, left and now being billed for extra day. Now disputing charge on Citi Visa for extra day.Prestone W.
Customer did not leave a comment.Beverly C.
All Things Storage is a great place to rent from. They are clean, nice and very helpful.Rhonda K.
Everything was wonderful. Fantastic service!Tiffany A.
My trucks a/c did not work. I had to spend almost a full day to get another truck. this location closed their doors before posted times to close which was 5 pm. i had to spend almost a full day to get a replacement vehicle. I will never use u-haul again... I was offered a $150 by field manger for a $1279 charge. I also put $30 worth of gas in truck that was never used. Road side assistance could not help me due to state laws so I was forced to take truck to another location one plus hours form where i would be using truck. I will be also contacting the BBB. I have spent 8 plus days on the phone with multiple customer service agents trying to resolve in a reasonable manner. I fell i should receive a minimum of $300 credit(which is about a one day of lost use of truck due to a/c not working) plus the $30 in gas I put in truck that I never used. Only drove from pickup location to where I picked up replacement vehicle.phillip W.
Customer did not leave a comment.Jaroslav H.
I didn't have anyone to help me connect and disconnect the trailer to my car so I had to ask a stranger for help. It was much too heavy for one person. There was only one person working who clearly could've used help. She tried to send me to another location which was unnecessary. Also the left turn signal on my trailer wasn't working. Two star experience. The trailer worked fine other than the turn signal - the location was just a bit shadyMichael H.
Customer service was excellentKimberly W.
The furniture dolly ,they should explain more about it. And we had a location to drop off my things but was charged extra for going to drop off truck,because of being in a different town about 10 miles away.Wendy W.
The office was closed when I arrived. No one answered the phone. I had to ask a stranger on the street to help me unhitch the trailer. When I was about to leave, the employee showed up and was very apologetic.Drew F.
Customer did not leave a comment.Srinivasarao T.
Customer did not leave a comment.Frank D.
Customer did not leave a comment.Catherine B.
Customer did not leave a comment.Jeffrey H.
Customer service at the counter was great!!! Made things easy and without all the headaches.Donald M.
Both the employees at the pick up & drop off location were great - helpful, friendly, and knowledgeableMark H.
Customer did not leave a comment.Leslie M.
We arrived after hours and dropped off the truck using the step by step instructions from the website.Todd P.
The place was closed when the website said it should be open.hari A.
Customer did not leave a comment.ANNA B.
Have the truck where it is supposed to be.Janice K.
Customer did not leave a comment.ryan B.
Rhonda was amazing! Superior customer service!alex S.
The pick up location was great have no problem with that. I did have an issue thought when I went to pick the car hauler up the people who reserved it did not tell me what size ball to have not did they tell me they wouldn't have one there either. So I had to find a parts store and spend an extra $65. To get the correct ball.Larry P.
The lady at this location who helped thru the rental process was very helpful and courteous.Abed T.
The front desk ladie was very sweet..thanx alotcarl S.
Customer did not leave a comment.felicia H.
Customer did not leave a comment.Brian D.
Helpful, quick and painless. Great experience.richard F.
Awful. Worst Uhaul experience ever.Bryan T.
This location needs a parking lot. It was in a very bad neighborhood. Did not feel safe.Rachael T.
This location does not have a parking lot. It closed very early and required after hour drop offs to be parked on a residential street, this was a horrible experience. You should not allow people to drop off specific size trucks/dollys at this location.Rachael T.
Excellent customer service.Franklin I.
Customer did not leave a comment.LARRY C.
Customer Service is beyond superb!AMBER F.
Customer did not leave a comment.Sarah G.
Fantastic customer service and very friendly. Rhonda made my moving experience that much easier. I would definitely recommend All Things Storage to anyone.Jarrod H.
Customer did not leave a comment.Ronald L.
The Lady that helped us very nice and helpful She even commented be safe and have a blessed day. That mad it t very special. Thank you for having people that seem to care. Tha TRhats what the world needs more people who care.William B.
Customer did not leave a comment.Sohin S.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.taquan J.
Terrible service Vehicle was not returned for days after I returned it. Called English road branch in Indiana for 2 days. No one answered. Mailbox was full so I couldn't leave a voicemail. Called 1800 customer service. Was put thru to Arizona. Customer service ladies were helpful. District manager was supposed to call me. That never happened. Total nightmare. Will NEVER rent from English Avenue location. Truck was clean.Steve E.