Customer Reviews for AllSpace Self Storage
(U-Haul Neighborhood Dealer)

156 reviews

1450 Grand Av   San Marcos, CA 92078

(760) 621-3188

Hours

  • Monday–Saturday
    7:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday
    8:30 am–11:30 am
Special Operating Hours
  • 1/30/2023 - 2/13/2023: Closed

Services at this Location:

Contact Us

(760) 621-3188

1450 Grand Av
San Marcos, CA 92078

Services at this Location:

Hours

  • Monday–Saturday
    7:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday
    8:30 am–11:30 am
Special Operating Hours
  • 1/30/2023 - 2/13/2023: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Very efficient.

Leland H. 
Rating:
5.0

Sensational service, no hiccups what-so-ever. Would recommend to anyone.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The employees are very nice and friendly too.

Gilbert Y. 
Rating:
3.0

The office is in back of the industrial lot. If it wasn't for the uhaul truck's in the parking lot. It would have taken a little longer to find

Ben-Hur G. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Thank you! No complaints! I thought everything went well and everyone was friendly. Paragon experience!

Kyle N. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

The car trailer worked out very well and was easy to tow a car. Frank Ritz was excellent to work with and go back next time I need a trailer. Great experience

David H. 
Rating:
5.0

Amazing staff.

Frank R. 
Rating:
5.0

Staff were excellent very helpful in returning the truck to there facility as one of your representatives had called me after i had picked up and wanted me to return it in Escondido

Gregory T. 
Rating:
3.0

Customer did not leave a comment.

Samuel R. 
Rating:
3.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Seth V. 
Rating:
1.0

DONT HAVE THE CUSTOMERS PARK WHERE THERE COULD BE POTENTIAL DAMAGE TO THE EQUIPMENT. ITS UNDERSTOOD THAT THE RENTER IS ULTIMATELY RESPONCIBLE FOR DRIVING THE EQUIPMENT HOWEVER GIVE THEM THE BEST OPPORTUNITY TO RETURN THE EQUIPMENT SAFELY. ALL SPACE SELF STORAGE IN SAN MARCOS CA DOES NOT OFFER GOOD PARKING TO DROP OFF THE EQUIPMENT WITHOUT POTENTIAL DAMAGE.

Chris G. 
Rating:
3.0

The trailer parking is separate from the office and has no signs saying “return here” but the office had signs, and so I made an assumption where to park before visiting the office as the road to the office is small and going there first would result in a challenging upturn with a full size car trailer

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Alfonso G. 
Rating:
3.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

The staff here is always very friendly and they go out of their way to make you feel like you're important and valued. My most recent experience was 5-star service all the way. It was a Sunday and I booked a truck for 8:00 am thinking they opened at that time. I walked up to the office and saw the sign said 9:00 am. As I was about to turn and walk back to my car, she opens the door, says my name and says they don't open until 9 am, but she will take care of me anyway and get me on my way. Not only was that awesome, but there were 3 others there as well and she took care of everyone with urgency...an hour before.she was supposed to! That kind of care and service is VERY hard to find nowadays. I truly appreciate it and will always rent my trucks from Allspace Self Storage in San Marcos, CA. Thank you for the amazing service!

Chad H. 
Rating:
5.0

The person that handled the transaction was excellent. She was friendly, knowledgeable, and fast. The only improvement I can suggest is to move the equipment closer to the office. This is a unique location and I don't see a way to do it though.

Gerald B. 
Rating:
5.0

Great staff and fast service. She was one of the nicest people I've met, made the whole transaction easy start to finish. I'd definitely come back for any other rentals.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Great customer service - very friendly staff. Very helpful and responsive.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Very kind and knowledgeable staff. Great trailer! Love the braking system. Highly recommend! THANKS UHAUL!

MELANIE P. 
Rating:
5.0

Very professional and friendly

Haidee B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Reserve the equipment in costumers city.

Ernesto A. 
Rating:
3.0

The office was hard to find. I called to let them know but was told it would be 10-15 minutes in hold so I went over snd the office was closed.

Cathy A. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Saskia was very helpful and efficient. This location was not the closest to me, but I would be happy to go back to AllSpace for the higher level of service.

MATTHEW V. 
Rating:
1.0

Using the after-hours link or app is a joke we waited on the phone for an hour & a half because the app wasn't working. After moving all day no one wants to have to sit for that long just to be double charged for gas (we even put more gas than when we got it) and was charged for 2 days rented when we obly had the truck for 6 hours. If I hadn't take pictures of the gas and miles I would have been charged almost an additional $60. Not good service or good experience.

Patrina R. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

You need to remove 2055 Thibodo Rd Ste P Vista, CA 92081 from the website. It no longer exists. I was redirected and didn't realize it and arrived at the non-existent station first and had to look at my reservation. The Grant Street one was excellent.

JANINE W. 
Rating:
3.0

the facility and customer service was great. However, when I did the online process it clearly stated that all I need to do is pick up the keys and go. That was not the case, i had to wait about 40 mintues then they needed a copy of my DL, then they had to show me the vehicle... the vehicle had damage not reported on the check out.

David R. 
Rating:
5.0

Safe fast & secure

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
4.0

This is the second time I have used this U-Haul location, and both times I was served by professional, friendly and accommodating sales people. I would ALWAYS recommend this shop! The problem I had was with my truck, it desperately needs servicing, the brakes are in scary shape and it made my drive, to and fro, very uncomfortable.

JOY C. 
Rating:
5.0

make sure credit card charges are correct and remove the ones that do not apply to the final total cost of the rental i am waiting for a credit of $59.63 to be removed

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Jayana R. 
Rating:
5.0

Gentlemen helping me was very kind and personable. Helped me get my car off the tow trailer.

James K. 
Rating:
3.0

I rented a trailer and forgot my hitch ball in storage with the stuff I was to be picking up. I called the morning I was supposed to pick up the trailer and inquired if they had one that would work with my specific car and trailer I rented. I was told they did. I also went my an auto store and bought one as a back up, just in case. I arrived at u-haul and they told me neither of the hitch balls I had would work. I needed a different kind. I went to another nearby auto store and they did not have the kind the uhaul reps were suggesting. I already had moving help arranged and couldn't reschedule. So I asked if there was a van to rent. Luckily (?) there was and I was able to use it for the afternoon. As I got to my stuff and located the hitch ball that uhaul sold me 2 years ago & helped me to hook up a trailer to last year. It was the exact one the two reps at the rental location told me would not work. I wound up having to spend about $50 more due to mileage rates on the van than I would have if I used the hitch ball that I had. Bad information :/ But the move was complete, one way or another.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Very helpful!

Don P. 
Rating:
5.0

Customer did not leave a comment.

Carlie M. 
Rating:
5.0

Front desk guy was nice and polite very helpful

Andres D. 
Rating:
5.0

Customer did not leave a comment.

Tyler O. 
Rating:
4.0

The drop off location was a joke they gave me false information and I would never recommend this U-Haul location to anyone

julie P. 
Rating:
5.0

Staff was friendly and worked quickly to get me on the road. The return of the trailer was flawless and I was out the door in just a couple of minutes. Thanks.

Brian B. 
Rating:
5.0

The person who helped me was awesome! He was friendly and efficient. He knew what he was doing and made the whole experience easy and seamless. If I need to rent in the San Marcos area, I'd definitely use this same Uhaul location.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Pearl H. 
Rating:
5.0

Customer did not leave a comment.

Shu-Teh H. 
Rating:
2.0

Uhaul tech was unfamiliar with Minivan's towing a 5x8 covered trailer. Didn't recommend it. Also trailer was missing two of four tie downs in side, therefore we couldn't use any of them. The chain ended up dragging and power line to trailer was pulled off and wasn't working most of trip, but all made it home safe. Need to know how to refund the 30.00 for insurance, wasn't asked to be added and don't remember signing anything other than condition of the outside pictures of the trailer.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

The original truck I reserved was not available, went with a smaller truck (was able to get everything to fit). Truck had check engine light on as soon as I began driving, once I hit traffic on the highway the check engine light began flashing and the engine temp rose. Had to avoid the highway to ensure truck didn't overheat in traffic resulting in more miles. Air conditioner did not work at all. Worst U-haul experience I've had.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

The proprietor was courteous, professional and awesome! :)

Mehmet E. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Steffanie H. 
Rating:
1.0

Uhaul failed me miserably. From scheduling me a mobile check in/pick up to the phone call trying to check in online, down to not having a drop off location scheduled and then providing me an incorrect address

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Wade S. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Overall great service. Would definately recommend this location.

Michael P. 
Rating:
5.0

The ONLY issue I had was during the return the office was closed and I did not leave the appliance dolly in the trailer for fear of it being stolen. I either didn't pay attention to that point or maybe it could be highlighted better. I had to make extra trips to return the dolly but was not charged for the extra day, which i hugely appreciate.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Chalice W. 
Rating:
5.0

Customer did not leave a comment.

Manan B. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Helen W. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Rocco C. 
Rating:
5.0

Customer did not leave a comment.

Nate V. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

I have been very pleased with the services.

Ylse N. 
Rating:
5.0

I had many problems that were my own and the people at both locations I went to were more than helpful. Turned a very stressful time into a non stressful day. Wish the trucks were a little more comfortable but I made the 1100 mile drive with my dogs safely

Caryn K. 
Rating:
5.0

Customer did not leave a comment.

Aydan B. 
Rating:
5.0

Nothing . Frank was superb , and so knowledge about everything as well as kind.

Donna M. 
Rating:
2.0

The U-haul agent was great but the facility was severely understaffed. Had I not chose to use the mobile check-in I was told the wait is 30 to 45 minutes to get the truck I reserved. This one staff member had to handle Saturday morning rentals and the storage facility.

Jason C. 
Rating:
5.0

U Haul employee was attentive and very helpful

Michael A. 
Rating:
5.0

Fast friendly service

Aydan H. 
Rating:
5.0

Customer did not leave a comment.

Stevan D. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

Employee told me the Cargo van was unavailable since the previous person renter did not return. He gave me the same rate on the 10ft box truck. Upon my return there is a temporary replacement that told me they do not do business with U-Haul anymore and that I need to call U-Haul and figure out where to drop the vehicle. I was confused and told her it wasn't my vehicle and I'm leaving it here regardless. This is where I picked it up and it wasn't my problem that they do not do business with U-Haul. I asked her what happened and she told me the employee (person that checked me in, sketchy guy,very dirty ) stole the van that I was supposed to get and is on the run and police are looking for him. Lol Shortly after a U-Haul employee showed up, I did my mobile checkout and Left. Weird experience, funny thing now that I looked back I was in the lobby waiting to check in with the now fired employee. I could see on the security cam that showed a Van parked in the back hidden away. I have rented vehicles from this place several times and it was always weird. Guess I won't be anymore.

Adam T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Everyone that helped me today was very kind and professional. Highly recommend this location.

Maxwell V. 
No reviews have been submitted for this location.

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