Customer did not leave a comment.Jeffrey C.
Customer Reviews for American Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NICHOLAS M.
It took me 10 minutes to find the location, 20 minutes to get access to the key, and another 20 minutes to return the key. So I lost almost an hour of my rental time with your stupid rental process. I'm unlikely to ever do business with you again.Lee A.
Nothing at allDonnie A.
24 hour drop- off was nice.JASON H.
Customer did not leave a comment.Mark B.
First off the original location that I had reserved the truck from never put my reservation through so as I was getting to the site I watched what was supposed to be the truck I rented drive off. When I questioned what happened the owner of the rental property told me that she handed my reservation off to someone and it never got put in, not to mention the credit card that was used was still wrote down on the piece of paper where anyone had access to it. She did however help me find a new location that was 10 miles further from where my original site was. Personally I don't think I should be charged for the extra miles being that it wasn't my fault that someone dropped ball. I'm going to be moving my whole house to the Indianapolis area in the next Month and a half to two months, why should I try and rent from them again?Tim M.
Customer did not leave a comment.Pamela Z.
Customer did not leave a comment.Jane S.
Poor cell service. My location could not be found. It took 45 minutes to rent a truck using the app, this experience was terribleJim W.
There was no one at the pick up place. The whole on-line process when you are standing in a parking lot was absolutely not needed. I needed to take a selfie and upload as well as pics of the front and back of my drivers license. And on top of all that the hand dolly I also pre ordered and pre paid along with the truck was not in the truck. Since no one was at the pick up place I had to load with a dolly, not fun.Peter P.
Steering was very loose making it difficult to maintain my lane.Timothy M.
Friendly and hooked everything up easily In and out fastStu M.
Cab of truck had cigarette butts in it, empty pop bottles under the seat, a pack of cigarettes under the seat along with 2 Bic lighters. I cleaned the inside when I got home and left the windows down for a couple days to air out the cab along with spraying it with Fabreaze The back of the truck was clean and appeared to be swept.William S.
Terrible customer service, huge pot holes, app is horrendousBretta C.
Customer did not leave a comment.Danyel W.
One of the people who helped set up the trailer wasn't wearing a facemask.Kara F.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.Erika G.
Good equipmentJoseph G.
Customer did not leave a comment.Kevin W.
It took 40min to check in through the online check in; slow to load and frequently freezing and having to reload. Almost as long trying to check the vehicle back in. Not very satisfied.Philip W.
awsome people.. change nothingmichael L.
Customer did not leave a comment.Angelia S.
Customer did not leave a comment.Ashleigh G.
Customer did not leave a comment.KYMBERLY J.
Customer did not leave a comment.Geoff P.
As my first time renting any type of vehicle I was shocked at the $42 charge for fuel! I would have certainly replaced the $10 or $15 worth of fuel that I used had I knowen! I was completely under the impression that was part of the .99 cents per mile charge but I guess it's not. I am waiting to hear where that was stated during the checkout/checkin process because it could have been my mistake as the entire overall moving process was very unexpected and chaotic so it may have been my fault but as it stands right now I feel burned that it was a hidden charge. Outside of that I found everything else to be very convenient especially the online reservation and checkout procedure capabilities at any time of the day or night.Randy G.
Customer did not leave a comment.Tim B.
Ron came out to talk to us. Introduced himself to us and asked how we were doing. Asked if everything was good and if we were happy with our rental. Very nice gentleman! I will always go there when I need a uhaul!!nancy H.
Very kind and really friendlyHarvellen V.
If a person rents a vehicle for 24 hours, don't send texts and emails that is due back in 5 hours. It's a bit confusing. ??Frank L.
Customer did not leave a comment.Carol A.
Customer did not leave a comment.Patricia H.
Customer did not leave a comment.scott S.
Missed there lot first time had to go around the block. Help was perfect came right out un hooked everything and said thats it have a great day.Mark P.
We used the mobile pickup feature to pick up the truck. I waited roughly 30 minutes for approval to take the truck. It took me three tries to contact an agent in the chat feature over roughly 20 minutes. There was then an issue with my alternate contact because it was not made clear that the contact would need to be immediately contacted and answer right away. Once we finally got into the truck, the tank was only 1/4 full. All around the pick up procedure was awful and delayed us by nearly an hour.Harrison M.
Customer did not leave a comment.Dave E.
Customer did not leave a comment.nick R.
Customer did not leave a comment.Chris D.
No commentMABLE H.
When a customer requests a specific pick up location it is because it is the most convenient for them so my suggestion is do not change that location, instead either mark â€œunavailableâ€ for that location or make the necessary accommodations. No one likes anything more complicated when they are moving. Would like to add that my pickup location was a surprisingly great experience! Very friendly staff and was extremely helpful!!Valerie D.
Customer did not leave a comment.Theresa P.
Customer did not leave a comment.Justin P.
It was difficult to "dig out" the truck after rain, snow and all of it stuck like concrete to the windshield. In addition, the back door was frozen shut. We had to melt the seal by heating the back lip. Other than that, it was a GREAT experience, as usual.Liz B.
Customer did not leave a comment.AUREL W.
The workers were late to the appointment. They did not arrive on time for my pick-up. They eventually showed up, but they were late. If you are going to rent from them on the weekend I would not recommend. Maybe it is different during the week.Brandon H.
Customer did not leave a comment.James H.
Customer did not leave a comment.Ruthelma L.
The gentleman that helped me out, had excellent customer service and was really helpful and assisted with my needs.Charnese B.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Kayla D.
Easy process in and outWillie V.
Customer did not leave a comment.CHRISTINA M.
We dropped it off after hours and there were no clear lines as to where they wanted it to be parked. Also the parking lot could really use some more security lights.Lydia F.
Customer did not leave a comment.Victoria W.
Aside from all the other issues this dealer was awesome. Pull up drop off and done! After all wed been through it was how things were supposed to go from the beginning!LEEISHA M.
I refilled truck with $35 in gas 1 minute before dropping off and made sure returned at same level but now they are trying to charge me additional fee for fuel. I will contact my credit card and stop this additional charge.Russell S.
Customer did not leave a comment.Dave S.
Be ready to check vehicles out on timeTara D.
The NEW truck had a back up camera! It smelled like a new car. We love working with the people at American Auto Body. LizLiz B.
I will never do online services againNyeisha R.
No lights on trailer!!! I had to stop and get a hotel. After being pulled over!Mary H.
Customer did not leave a comment.Leroy J.
Location is good, but it's dark at night and difficult to see (set back from street. Not a huge deal, but could be improved.Beth F.
Retrieved personal keys left in cup-holder after truck had been dropped off and held them until I could stop by days later to pick them up. Would not accept any money for going out of their way!!jerry H.
Customer did not leave a comment.DONALD R.
They were very helpful and courteous.daniel O.
More light in lot at night for safety.THOMAS M.
The identification for the key box for self check in could be more clearly identified.Dalrey T.
Customer did not leave a comment.BONNIE F.
I dropped it off after hours so I can't comment. It was well lit and easy to find at night.James G P.
Trailer towed fine.. However the tires were pretty much bald.kevin F.
Do a hourly rateThomas M.
Customer did not leave a comment.MICHELLE N.
Excellent. I will encourage everyone to use U-Haul for all their moving needs.JOANNA L.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.danny C.
Customer did not leave a comment.Frank G.
We had arrangements to pick up at 8AM on Saturday. We were called at 4:55 PM on Friday night telling us about a location pickup change and could not pick up until 10:00 AM. We were not happy about this pickup time change and asked to pick up Friday night, but were then told they were closing in 5 minutes. We could have been there in 10 minutes to get it. Not good customer service to change at this late time.Tony P.
Customer did not leave a comment.TERRY H.
Felt sorry for employee as U-Haul's website was down and nothing could be done by the employee - everything had to be done over the phoneTim P.
Very friendly staff!Larry L.
Customer did not leave a comment.Fred H.
Guy was not curtiouskurt J.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.John S.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Freya C.
Customer did not leave a comment.Kelly W.
Unfortunately, the truck had a bad transmission and it got worse and worse as the trip progressed. It was barely shifting by the time I got to the drop off location. It would be good if they would check it after a drop off before sending it out again. Sometimes it would shift OK, sometimes it wouldn't shift out of first without staying at 3+ RPM for a significant amount of time.(I've driven these trucks before, I'm not a newbie who thinks it will shift like a car.) By the end, it was revving to 4 RPM when I braked!! I'm just thankful I made it to my destination and didn't end up broken down on the side of the road.Jan H.
dropped of after hours,was easy with no problemsrebecca M.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.ELLEN K.
Customer did not leave a comment.Jake H.
Customer did not leave a comment.JOSEPH S.
Wonderful that we could bring it after you were closed instead of having to rush.SUE C.
Customer did not leave a comment.CYNTHIA M.
At this point it couldn't get worse. but I fill up for gas at the citco right down the street, I drop it off, and this morning I get an email for being "1/8th" lower in gas. you cant even take in account that im driving a bigger truck the what I was suppose to get.Kenneth M.