The owner locked the keys in the truck before I got there and I had to wait an hour and a half just for the truck to be unlocked. There was nothing done to make this right. I also rented a tow dolly and the person had no knowledge of how I could hook it up and was not helpful.
Nigel D
Customer Reviews for American Furnishings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Isaac of American Furnishings helped us professionally and seamlessly with our UHaul rental.
Antonio PGreat ownership. Very helpful.
Alesia SDon't give me the rental on empty as the truck was running on fumes and had to pump gas immediately after driving it a couple of blocks.
Jose MThe guy who runs this particular location is really nice. He went out of his way to come and take the truck since there was no drop off even though I had to drop off it was in the smack dab heart of the ghetto so a little unsavory side of town but the gentleman was really nice. He was very very nice and he helped us check out at 9 PM. He came from his home just to pick up the keys and to take it in the gated facility.
Teayana SVery professional and awesome person
Robert MReliance on the app was genuinely a strained experience. It constantly froze into a black screen as I switched windows to retrieve information to input.
Franklin PThe truck had a check engine light on. I was told the insurance that doubled my rate was “mandatory.” Had I know prior, I would’ve rented a trailer instead.
John HGas gauge was broken. Said quarter tank and all of a sudden went to empty and light lit. Spent 4 hours in the dessert until we could get a ride with gas.
John HWill be recommending all forms and family here. Isaac was very attentive and made sure everything ran smooth.
Amanda AI didn't rescieve a print out paper or electronic receipt from the office when the rental truck was returned to this office. I would like a receipt indicating the total cost for your services on 2/28/2023. Myron Edmond Cl# 925-493-0180
myron eVery helpful and kind!
Deborah OOwner/staff was very friendly and accommodating. I set up my reservation incorrectly but the owner was able to ask me and correct it for me.
Ger MVery friendly and good customer service.
Tuan DUhaul had me drop off at a location that does not have a drop box for the key and had to drive all the way back when tried to contact someone was hung up on. Then requested back money refund because of all the gas back and forth and zero replies from Uhaul
Joseph AIsaac was very nice and helpful. Thank you!
Melissa CNothing. I was very pleased with the service.
Deborah BDrop off had a few snags, but overall was acceptable. Isaac in Stockton provided excellent customer service. The ‘lot’ was a small caged area jammed with vehicles with the driveway blocked. Free street parking was only available on an adjacent street a block away. Isaac, the local rep, actually ran over to me to help and took care of parking vehicle. He had some challenges with the app but had me checked in within a few minutes. He was very customer focused.
Glenn Gro9ugh part of town, nice people , Very small location.
william kThe Uhaul was closed on Sunday and did not open until 10:20 AM on Monday. The sign and website says it opens at 10:00 AM. We did not need the truck on the second day but could not return it because they were not open.
Karen WSchedule return time on the contract stated opening from 7am-7pm but opened at 10am.we went there at 7am , nobody was there,then went again at 10am before someone was there to take the key .No provision made where to return the key incase nobody is there in person.
KETTY UI request the truck for 6 hours when I reserve it and the guy that rented me the truck shortened it to 5 hours. The guys was mad at me because I didn’t run the truck thru the car wash before I brought it back but I did rinse it off with the hose. And he also said I drove the truck over 70 miles when I think I did I only did about 50 and the estimate was around 60 dollars but I had to pay over 100
Amy HThe owner was so helpful and professional I will always be renting from this location. Bravo
Michelle EFriendly and fast service. Very professional.
Waleska GDidn't seem like I could drop off the truck after hours. At the pick up location they said I could. I had to take a second trip the next morning to drop off the keys.
LUIS SNight drop off
JAMES SOdd location. Vehicle parked on a busy street.
JAVIER DWhen I went to drop off my uhual truck your employee tried to overcharge me by adding extra miles.
ENRIQUE TFriendly and quick service. Also flexible with upgrading rental to larger truck.
Yolanda QThere trying to double charge me
Ebonry OMy appt to pick up my truck was for 845 7/31 but the location didn’t open till 10am . The gentleman was rude , place was ghetto . My help had to leave before they could help because of picking up my truck later then expected . Never ever going back .
SHANNON PA larger sign! Or at least a combo sign would help.
ELSA HA little hard to sneak into the back parking lot to drop it off, but the business owner who took my rental back after the long trip was very friendly and had a wonderful selection of trucks to rent if you are looking! I would highly recommend this location if you’re out of luck elsewhere.
LUCAS AThe space is very small and can be difficult to get a trailer from
Joshua FActually the staff was excellent, I was very satisfied thank you U-Haul 👍🏼
RUDY DThe employee was very helpful and friendly.
SACHIYE PGood service
MICHAEL Hnot a professional facility, equipment was late and limited hours on weekends.
DAVID GStore is on a busy street, hard to park and get out in traffic, otherwise the owner is a very nice and helpful gentleman.
James TI was promised i can return the truck 24/7 at any time, turns out, this specific location does not have a drop box and the parking lot is locked during non business hours, leading to me having to pay for street parking in hope no one would tow the truck. Too much inconvinience. Customer service was of no help and was rude.
ROGENSON MKeep trucks little more cleaner they were a lil dusty . And sweetp out inside of truck. Otherwise it ran smoothly well maintenced. The rep Issac was very charming excellent people skills. Thankyou M. Azarcon
Margret AStorage area not very inviting. The gentleman helping was very nice and helpful.
DANIEL RNice gentleman who assisted me with pick up and return.
Heather AAWESOME CUSTOMER SERVICE
Pamela BI was told the amount would be less than 80 dollars. I paid 101.? I don't know. Would like a receipt
Elisa pGood customer service. Location called me a day before to confirm, which was nice. Everything went smoothly and returned the truck same day. Would recommend to anyone in the area.
Chris AEverything was excellent and easy peezy
Steven CThe Uhaul person hit my car and caused a scratch to my car with the trailer while trying to hook up the trailer to my car.
VIVEK MPoor location
MICHAEL BMy drop off was scheduled for 10 AM office didn’t open till 10:30 AM.
Jose TActually this really wasn’t about the place, my uhaul experience was absolutely horribly stressful! After being told 2 days before pickup that they didn’t have a one way van for us in Tracy we were sent to Stockton to pick up. Pickup was supposed to be 10am when they opened and the night before we were notified the mirror was broken and needed to be repaired. Throughout the day the guy at the Stockton facility did his best to get it fixed...long stressful story short we finally were able to pick up at 2:00! While driving to get the van the poor furniture store guy told us our reservation had been cancelled because we didn’t pick it up at 10am! Luckily after pleading with him to hold it for us we finally got it. I will look into another rental facility next time. If I had been told there was no one way rental when I reserved the truck I would have been fine with that and would have made other arrangements. I felt really bad for the guy at the Stockton facility for being put in such an awkward poition!
Jane WOnly that I was confused when I called per text. It was a furniture store so I was confused in the beginning.
Martin HThe only problem was locating a trailer within 50 miles of Copperopolis.. U-Haul needs to invest into more covered trailers. The Merced location promised a trailer then three days later canceled this location and offered a trailer two hours away. They broke the contract. Thank goodness Stockton saved the day.
dan aMake sure equipment is maintained like the a/c which was NOT working. To make matters worse it was 103 degrees in Sacramento that day so when I turned the a/c on I thought it was taking a while to cool down but it never did
Steve B