Customer Reviews for Americinn Lodge & Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Americinn Lodge & Suites

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Patrick C. on

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Katrina M. on

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Troy W. on

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Linda H. on

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Michael W. on

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Bryce M. on

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David N. on

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JEREMY P. on

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The first person I talked to seemed a bit confused, but he got someone pretty quickly who was knowledgeable and very pleasant to deal with.

capri P. on

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Brian H. on

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I can’t think of any way to improve!

Belinda K. on

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Timothy B. on

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Self help not much you can do

Alexey L. on

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kyle S. on

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Ray M. on

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I stood at the counter for some 20 minutes before I was assisted. There was a young man on the phone (assisting hotel customers) when I arrived and he handled at least 3 if not 4 phone calls while stood at the counter. The phone was ringing constantly. The man who assisted me happened to be sitting in chair in the lobby the entire time. He was listening to a conversation between yet another employee and a guest. When he came to the counter, I was disgusted to learn that he was an employee and numerous customers, both of U-Haul and the hotel, where ignored. And then he had the audacity to tell me that the equipment I reserved will not work for my towing needs. I explained to him that I had used the same equipment just a year ago to bring the same vehicle from AZ to MN. He decided to continue with my reservation, but not before telling me that the rental cost was $280. I questioned that as I had a confirmation showing $210. He made a couple of "checks" on the computer and then okayed my reservation at $210. Overall, this was a horrible experience; being ignored for 20 minutes, being told that the equipment I reserved won't work and being told that my rental was going to cost me more money. These issues need to be addressed and corrected. i would not recommend this location to anyone unless these issues are fixed.

Deborah C. on

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Rhonda M. on

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This was an OLD truck, lots of dings and dents. The truck ate the gas like crazy. I had ordered a appliance dollie and didn't receive one.

Corey C. on

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Tyler M. on

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The gentlemen i dealt with could have been nicer, he just seemed very rude which makes it where no one would want to deal with him.

DARRIN S. on

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Keith O. on

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Julia R. on

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Would recommend for location; there as nobody available who had been trained in on renting out the u hauls so it took over an hour to pick up my rental. The woman that helped me was extremely nice and went out of her way to make sure I got everything but she should have been shown what to do prior.

Amy S. on

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James H. on

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top of the line already

Keith P. on

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JEREMY B. on

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good equipment-on site for pick up-fast service-excellent

Brooke C. on

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