Customer Reviews for Americinn Lodge & Suites
(U-Haul Neighborhood Dealer)

156 reviews

1110 3rd St NW   Roseau, MN 56751

(218) 463-0148

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(218) 463-0148

1110 3rd St NW
Roseau, MN 56751

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Neal W. 
Rating:
5.0

You will get faster at backing up!

Stacy O. 
Rating:
4.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

Made a reservation and was made to drive 240 mile to pick up my trailer. The dealer did not assist in hooking up the trailer.The trailer had a tire that was worn and I had to worry about it throughout my trip. No discount was offered for the additional mileage I was made to drive.

George P. 
Rating:
4.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Thanks Darren, for all your help!

David S. 
Rating:
5.0

Very helpful staff.

Elizabeth L. 
Rating:
1.0

The uhaul was not well maintained and it was disgustingly filthy inside, trash, dog hair,sticky liquid spilled all over, cigarette butts everywhere. I drove 3 hours to pick it up and they knew i was coming and they couldn't even bother to clean it or make sure it was mechanically sound to drive.

amanda M. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
3.0

I filled my paperwork out on line for a drop in warroad but I was directed to drop in Roseau No one ar rhe desk

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Lorna G. 
Rating:
3.0

Customer did not leave a comment.

Devin W. 
Rating:
1.0

I was quoted $139 when I picked up the uhaul as long I didn't drive it over 150 miles. I returned uhaul on time and followed all instructions. I only put 120 miles on it! Then I got an email saying my bill was now $259. Not cool.

BREANNA L. 
Rating:
4.0

Everything went perfect !

RYAN O. 
Rating:
5.0

Darrin was super!

Susan W. 
Rating:
1.0

I wasn't told about the 20$ return after hours fee. I returned it early so I dont know why I would get charged and additional 20$. The back was really dirty. There was dirt, leaves, pieces of branches, u-haul blankets, and a dolly in the back. The man who rented it out to me took the blankets and dolly out when I pointed them out to him but he didn't sweep out the back or tell anyone it needed to be done. So I had to clean out the back before putting my stuff in it. There was sticky stuff all on the cab floor and cup holder in the cab of the truck, which I also ended up cleaning because I didn't want to be charged a fee for it. I paid 78 dollars plus the 20$ return after hours fee just to get a truck that was extremely messy and to get penalized for returning the equipment early. I will not be using this location again and i highly recommend everyone else to do the same.

Leilaha A. 
Rating:
1.0

Provide the vehicle where you requested it and not in another state

Matthew W. 
Rating:
5.0

You had excellent customer service and great patience as I made changes. I wouldn't change a thing.

Roxie F. 
Rating:
5.0

Customer did not leave a comment.

Marcel M. 
Rating:
3.0

Passenger side tail light of tow dolly was not working.

Abigail G. 
Rating:
5.0

We talked to Darren on the trip west and he was very accommodating and understanding. Overall a good experience.

Michael T. 
Rating:
4.0

Other than having to pull the trailer from a snow bank and a tire was low on air, every thing worked as is should.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA K. 
Rating:
5.0

Your cooperate safety guidelines really don't reflect actual vehicle capabilities. Have to lie or bypass system requirements in order to make staff comfortable with auto trailer rentals. One LED marker light was flickering.

Chase B. 
Rating:
2.0

There is only one person who handles U-Haul at this location and he is rarely on hand. I had to park and unhitch the trailer my self.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Toni M. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

micheal D. 
Rating:
5.0

trailer tongue on 6x12 is heavy and hard to hook and unhook-tongue jack would really help

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

The first person I talked to seemed a bit confused, but he got someone pretty quickly who was knowledgeable and very pleasant to deal with.

JEREMY P. 
Rating:
3.0

Customer did not leave a comment.

capri P. 
Rating:
5.0

I can't think of any way to improve!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Belinda K. 
Rating:
4.0

Self help not much you can do

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Alexey L. 
Rating:
5.0

Customer did not leave a comment.

kyle S. 
Rating:
1.0

I stood at the counter for some 20 minutes before I was assisted. There was a young man on the phone (assisting hotel customers) when I arrived and he handled at least 3 if not 4 phone calls while stood at the counter. The phone was ringing constantly. The man who assisted me happened to be sitting in chair in the lobby the entire time. He was listening to a conversation between yet another employee and a guest. When he came to the counter, I was disgusted to learn that he was an employee and numerous customers, both of U-Haul and the hotel, where ignored. And then he had the audacity to tell me that the equipment I reserved will not work for my towing needs. I explained to him that I had used the same equipment just a year ago to bring the same vehicle from AZ to MN. He decided to continue with my reservation, but not before telling me that the rental cost was $280. I questioned that as I had a confirmation showing $210. He made a couple of "checks" on the computer and then okayed my reservation at $210. Overall, this was a horrible experience; being ignored for 20 minutes, being told that the equipment I reserved won't work and being told that my rental was going to cost me more money. These issues need to be addressed and corrected. i would not recommend this location to anyone unless these issues are fixed.

Ray M. 
Rating:
3.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

This was an OLD truck, lots of dings and dents. The truck ate the gas like crazy. I had ordered a appliance dollie and didn't receive one.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
3.0

The gentlemen i dealt with could have been nicer, he just seemed very rude which makes it where no one would want to deal with him.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

DARRIN S. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
1.0

Would recommend for location; there as nobody available who had been trained in on renting out the u hauls so it took over an hour to pick up my rental. The woman that helped me was extremely nice and went out of her way to make sure I got everything but she should have been shown what to do prior.

Julia R. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

top of the line already

James H. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

good equipment-on site for pick up-fast service-excellent

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
1.0

I did not drive 100 miles. It's 21 from Roseau to Warroad. There is no way I went 100 miles. Will not be using UHaul ever again.

Shawntae H. 
Rating:
4.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Not a thing, very easy process.

John R. 
Rating:
3.0

Really convenient to be able to drop off the vehicle in Roseau. the location was closed when I dropped it off but I had no issues dropping it off anyway and got immediate service when I had follow up questions the next day.

JULIA R. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Darrin S. 
Rating:
1.0

1. No acepten reservaciones si no tienen los camiones disponibles o por lo menos comuniquen esto al momento de la reservación. 2. No hagan a los clientes viajar 4 oras y recorrer 248 millas extras, para despues decirles que les van a dar una garantia de 50 dólares.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Christine N. 
Rating:
5.0

It is always a pleasure to work with Darin at the Roseau American Inn location.

Jewelie F. 
Rating:
5.0

Great drop off location

Keith P. 
Rating:
4.0

have the equipment readly accessible for customers.had to remove snow from the hitch area to get to it.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

dave G. 
Rating:
3.0

Customer did not leave a comment.

Jesse P. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Jerome J. 
Rating:
4.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Darcy B. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
2.0

There is only one person at site who deals with u haul. If he's gone, no one helps. They can't rent equp or have any knowledge of storage units. Very frustrating. Seems someone else should be cross trained

Jana J. 
Rating:
5.0

Customer did not leave a comment.

TANYA H. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
3.0

Customer did not leave a comment.

Jodi B. 
Rating:
3.0

Wiring on trailer was faulty; right turn signal acted the same as hazard lights.

Bryan C. 
Rating:
4.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

JEREMY B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

Kirk H. 
Rating:
4.0

Customer did not leave a comment.

BERNARD S. 
Rating:
3.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

TERI P. 
Rating:
3.0

Make sure the trucks brakes work and the trailer is not falling apart due to missing pieces to that mid trip the safety of the customer and customers lives are not at risk while scaling a mountain!

JEFFERY M. 
Rating:
3.0

Make sure equipment is in proper working order. Last thing customer wants to find out is the brakes are not working and that the trailer is falling apart WHILE in the middle of their move and should never have left the rental property!

Jeffery M. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN K. 
Rating:
5.0

Customer did not leave a comment.

MEGAN J. 
Rating:
5.0

Customer did not leave a comment.

April T. 
Rating:
3.0

Customer did not leave a comment.

KEATON H. 
No reviews have been submitted for this location.

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