Customer Reviews for Anaheim Postal Place
(U-Haul Neighborhood Dealer)

Rating:

3.0

The back door was extremely rusty so it was a hassle to close shut every time. There was also food and crumbs in the passenger seat. The app was also glitchy.

Rating:

5.0

The entire transaction process was smooth and efficient.

Rating:

5.0

Make sure the truck is running properly. There was a check engine light on.

Rating:

5.0

Nice

Rating:

1.0

My order and location was changed the night before I moved and it put me behind having to go to a different location. When I arrived, they had my wrong number on file and the location didn’t seem to know what they were doing. After drop off, I was charged an extra $100 for “fuel and other equipment.” ( I filled it to a quarter tank before I dropped it off). I reached out and they said I was charged due to never uploading pictures or did the pre inspection. I was not told anything about this nor sent any texts or emails. Very unprofessional. I will not be using again.

Rating:

3.0

**** Reference the ‘well maintained’ question above: The truck showed a lot of usage. My nephew drove it and said it was your average, used U-Haul truck. We did appreciate all the room for cargo. That’s a big plus. Thank you.

Rating:

3.0

Location is in an average strip mall. Customer Service was great. Location had all the extra moving supplies (Hand-Truck, Shrink Wrap, Moving Blankets etc) The vehicle I rented was a 20’ Box Truck. The vehicle had 149,094 Miles on it (so an older vehicle) & the engine light was “On” which concerned me initially. But I was only traveling 20 miles total, so I didn’t say anything. All in all… we got our stuff moved successfully & we had a good experience. Thank you.

Rating:

5.0

None.

Rating:

5.0

Check engine light came on.

Rating:

5.0

Great Customer Service. Answered all my questions with expertise. I have no problem coming here again. This place has one stop services to meet all your needs.

Rating:

1.0

they overcharge me 2 2 times. I don't think they do their job. never going to return to this location.

Rating:

5.0

Everything was great,nothing needed to be changed. Great experience. Thank you.

Rating:

2.0

Make sure that all the Uhaul locations have food running trucks. And possible opening up regular Uhaul retail stores instead of 3rd party locations. Get new or or used trucks for a cleaner air environment. Uhaul is my go too ams have been for ivwr 20+ years but these trucks are not reliable 😑

Rating:

5.0

None

Rating:

1.0

Check truck before renting out to customers. Was not in good running condition. Engine light was on. Just poor maintenance.

Rating:

5.0

Omar was super helpful

Rating:

1.0

The U-Haul was break down in the middle of no where in very hot humid weather in TX , I and my wife stranded for 8 and a half hour before they can pull the truck to our destination 171 miles to go, the U-Haul was refused to help till I fight for it , I purchased insurance, I pay for lots of money, over 4K for the U-Haul. Now , I want my money back or I’ll take further action, stay away from U-Haul everyone.

Rating:

3.0

Tell the customer where to put the key , have the store open on time . The guy really charged me a whole extra day without me noticing til the next day when i wanted to drop off no one was there and had the guy tell me over the phone they were there . I left the truck overnight at there location and took the key with me . the guy also states “ how are we supposed to rent it out with no key ?” He was very rude and for me to have a very slim amount of patience blew my mind . Very first and very much the last time i will rent a uhual ever .

Rating:

5.0

Customer service on it 100% second time I rent within a week and feel great about everything. Top notch quality customer service.

Rating:

3.0

Update the truck. Although it wasn't bad but the truck was an older model, manually roll down windows and lock the doors. Also, the steering was a little out of alignment.

Rating:

4.0

Omar was polite, he answered all of my questions. I have reserved the truck for additional days. I will use this location every time I to rent equipment and it is available.

Rating:

5.0

Great service. The truck rental helped me out on my recent move. I’ll be back if I need another rental. Thank you!

Rating:

2.0

My complete and overall experience with U-Haul was nothing short of a disaster. A letter grade would put it solidly at an F.. The original location that I was supposed to rent from did not open. No one came to the store and the business remain locked for the duration.of time I was on the phone and online with U-Haul customer service. As well as the time i spent and wasted attempting to open the truck via the U-Haul app by the pass code. (This too was a disaster). Ultimately, I wound up calling U-Haul again and getting a truck from another Location.. The customer service rep was equally useless and was defensive about the situation and had no answer as to why of no one showed up to open the store. Ultimately, I had to drive to another location to get a truck.(Again, the employees voice tune was completely defensive). The best I was offered was a pathetic $50 dollar credit to the cost of my situation and the incompetence of U-Haul. I lost over an hour waiting and driving to the location I was needed to be at. Accordingly, this cost me an extra hours pay for three workers help! Again, I could tell NO ONS at U-Haul customer service cared. I will do EVERYTHING possible in the future NEVER to rent another vehicle from U-Haul again. I know no one will call me to ask about the situation nor the inconvenience of what I was put through. But in case there really is someone the cares about customer service; my number is: 702-330-7793. I am doubtful that anyone would do anything to make this truly right. Damon Hanson

Rating:

5.0

I don't know if the gentleman who opened the location and rented me the truck was the franchisee/owner, but he was a class act. Easygoing, polite, patient with my 1,000 questions. I would absolutely go back to this location again, thumbs up.

Rating:

5.0

When I went in to return the van I was informed that it was reported stolen all day. Apparently they gave me the wrong Van. This was a bit unsettling. The agent assured me it was a mistake from their part and that they will resolve the issue. Later in the evening I noticed I have had two missed calls from them. I called the number back to see why they were calling, again the agent assured me that I need not worry about anything , they took care of everything

Rating:

5.0

Dude running the show was great

Rating:

5.0

Improve the online check-in process. I received confirmation that it was received but when I to get my rental, the form still had to be completed.

Rating:

5.0

I'm happy with it

Rating:

4.0

I cannot imagine anything more. Truck was clean and running excellent. They had the extra equipment I needed to help the move. Service was helpful. Have used this office before and will continue to rent from this Location

Rating:

3.0

There was literally a crack pipe left in the haul when we got it. I have pictures if you need them. We cleaned it out and threw it away, but I think the haul should've been inspected before giving it to another person.

Rating:

5.0

You're doing well! Keep it up!

Rating:

5.0

I was recommended by my granddaughter there were no issues glad to have rented the truck from you . We will definitely recommend your company.

Rating:

5.0

All was perfect

Rating:

5.0

Vvbvb

Rating:

5.0

Best customer service. Very polite manner

Rating:

5.0

Murad and omar provided excellent customer Service.

Rating:

1.0

Car condition and cleaning is not satisfied ~

Rating:

5.0

Very smooth and quick process

Rating:

1.0

The guy in charge when I return the equipment said everything was okay I gave him the lock and then calls me saying i didn’t return the called poor service rude customer service.

Rating:

5.0

They were very nice and helpful

Rating:

1.0

Fuel was low compared to the docs that was given to me.

Rating:

5.0

Everything was perfect 👍 friendly knowledgeable customer service. Truck ran perfect and clean .

Rating:

3.0

Open the shop on time.

Rating:

5.0

Keep doing what you're doing. Friendly service and great equipment!

Rating:

5.0

Quick & easy process. Friendly too.

Rating:

5.0

One of the best experiences in rental business.

Rating:

3.0

Owner and manager of UHaul is excellent. Omar is amazing. Definitely coming back here and not the Santa Ana location on Harbor. The Santa Ana location gave me a reservation but when I showed up told me that the truck was broken. When was I supposed to be notified. Horrible. But this Anaheim location when they said they have a truck they have it. Thanks Omar. Don’t ever go to the Santa Ana harbor location.

Rating:

2.0

The dolly and the blankets were not in the Truck when I picked the truck up with the app. I had to return later to get them. The app worked very poorly. I had to redo some steps 5-6 times before they worked.

Rating:

5.0

friendly staff

Rating:

4.0

There was a tire issue however the employee made sure and addressed the issue.

Rating:

2.0

My reservation for the vehicle was at 8am and the shop did not open till 11am. They allowed me to have the vehicle for longer because of the inconvenience, but I wish it wasn't listed as available at 8am to begin with. It messed up my schedule. Also, I did not sign up for the $14 insurance and I was charged for it anyway. Also, the vehicle was in bad shape, not clean, and I'm pretty sure it needed a service repair because the engine was making a loud noise that seemed dangerous

Rating:

5.0

Good customer service

Rating:

1.0

The employee at this location was extremely because of Prem Kumari and gave us a some what dirty van then said he was going to charge my son after his use. F this location! Will not return!

Rating:

5.0

It was easy as pie. I was content with the deal. No complaints. Salesperson was VERY competent in providing the truck rental and in checking me out at the time I returned the truck. Good Job!

Rating:

3.0

The back end of the pickup was filled with trash and pillows. Someone has been sleeping in the back end. I had to climb and clean it out before using it which was not good. Otherwise, the pickup was in good working order, but should have been cleaned before hand.

Rating:

5.0

Good service thank you

Rating:

5.0

Murad was really kind!

Rating:

4.0

was NOT happy about being charged for 1.7 gallons of gas on the vehicle when I drove only eight (8) miles. No vehicle that size gets that poor of a gas mileage. Other than that I was very satisfied with the company.

Rating:

3.0

Too far from current location, & charged the extra mileage to pickup required equipment.

Rating:

1.0

I always reguarded Uhaul as a #1 company

Rating:

5.0

Very professional.