Customer Reviews for Anderson Lock Storage LLC
(U-Haul Neighborhood Dealer)

68 reviews

862 Hwy 28 Bypass   Anderson, SC 29624

(864) 642-1955

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(864) 642-1955

862 Hwy 28 Bypass
Anderson, SC 29624

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 3 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
1.0

I reserved the truck for 6:00 am. They informed me that they would send me a text letting me know the combination to the lock to open the rear door. They never sent the text. I had to wait until 9:15 to pick up the truck. It delayed me for 3 hrs and 15 min.

NATH W. 
Rating:
4.0

We like renting from you all cause the people are nice an kind an they help you in any way they can to make you experience an pleasent as possible an thank you all

Janet G. 
Rating:
5.0

Kim was so helpful and the system was down and she immediately called her boss and then he assisted her. We were then given the keys and off we went . I will be sure to let my friends know where to rent a truck . Richard and Karen

Richard C. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Service was good beyond expectations.

EMERSON A. 
Rating:
1.0

Customer did not leave a comment.

ty'heim P. 
Rating:
3.0

The location was ok just not very convenient. I reserved in Pendleton but had to go to Anderson big difference

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

I will be send a letter to uhaul corp regarding the trouble i expericenced with the company.

VICKI P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

2 minutes after I got there- the lady there told me I had to wait outside for 10 minutes while she closed the office. It took much longer than usual for her to complete the transaction. She was in an obvious rush to get rid of me because she had other customers there whom she apparently knew personally. She had no interest in showing me if there was any previous damage to the truck. In fact, she had a hard time finding the truck that I was getting. Later, I discovered the pads I ordered were not in the truck so I had to ask for a refund on that on the other end. It will be a long time before I rent another truck from U Haul.

GREGORY B. 
Rating:
4.0

Nothing. Fast, friendly and efficient.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

DE ANNA B. 
Rating:
4.0

Customer did not leave a comment.

GLENN G. 
Rating:
2.0

We were charged for gas upon returning the vehicle when we put in the appropriate correct amount. We took a picture of the gas gage to show that we filled it up appropriately.

Tillman G. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
4.0

Great people! Truck was old and worn out ...but it got the job done.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Juergen B. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

I needed a tow dolly to tow a vehicle from NC to SC so that i could have a transmission put in the vehicle. I used the tow dolly and returned the tow dolly back. Tow dollys are very hard to get and i am thankful they had one to rent. The service was outstanding.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

CODY C. 
Rating:
5.0

I dropped off the truck as advised before 1:00 and left the key and my contract in the drop box.

KRISTY D. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Nothing the service was awesome!

Jaquelin F. 
Rating:
4.0

Customer did not leave a comment.

eric B. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Have the added equipment (dolly, furniture pads) already in the truck.

Andrea W. 
Rating:
5.0

Email instructions for the pickup were changed 3 times. I wasn't sure where I was picking up the trailer. Never received the "courtesy call" from U Haul.

lyle R. 
Rating:
5.0

Outstanding service - Thank you

Lawrence H. 
Rating:
3.0

Had to get an alternative drop off location as the original drop off location on the contract DID NOT EXIST. It was A FIELD OF GRASS. The telephone number went straight to voicemail. In the middle of nowhere with my family at night and sent there was EXTREMELY INCONVENIENT. Spent a long time there on hold for customer service. Finally got an alternative drop off location. Should have left it in the field of grass.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

We ordered an appliance dolly along with a moving truck, but when we got the truck the dolly wasn't in there. We called and they said the one they had wasn't available that's why we didn't receive it. They never told us it wasn't available to use, then they continued to try and charge me for it.

Dusty W. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
2.0

The lady who opened the office on Saturday, 8/22/2020, didn't arrive until 9:15, which is 15 minutes after the office was supposed to have opened. She acted as if either she had overslept or she had to cover for a coworker who called in sick at the last minute. Furthermore, I forgot to ask her about getting the furniture pads, which I ended up not needing after all, but paid for just the same. I don't know if there's a way to get a $5 refund since I didn't get them. (If not, it's not that big of a deal.) Plus, since I was in a hurry, and since there were other customers in line behind me, I just wanted to leave as soon as I could. As far as the truck is concerned, it's a good thing that I don't have severe allergies or asthma because the cab wreaked of cigarette smoke. Also, the rear rolling door had a tendency of getting stuck from time to time, requiring us to apply a great deal of force when pushing it up or pulling it down. The truck drove with no problem though.

Charlie W. 
Rating:
2.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
1.0

Lady showed up over 2 hours late. Other people that were waiting ended up leaving without picking up their rental. She added the insurance to the auto Transport which I did not want or was asked if I wanted it. She was super slow like it was her first day and didn't understand what she was doing. If I wasn't pressed to get the auto transport that day I would have rented it from another location.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

gary P. 
Rating:
4.0

Customer did not leave a comment.

Andrea W. 
Rating:
3.0

First and foremost, the Customer Service team at this location was great! Unfortunately, the parking is extremely “tight” which is a deal breaker as to returning a truck. $999”8'i

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

Customer did not leave a comment.

LORIE D. 
Rating:
1.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

stacey B. 
Rating:
4.0

this location was good - however our reservation was made for another location in Anderson (stowaway self storage) - i had a confirmation email and had already checked in on line to find NO 5x8 cargo trailer on lot when arrived. my reservation (25461656) was not one of those with no guarantee... I've learned not to do that. So it was valuable time lost when we had to drive to this site for the trailer. it would have been nice for the person at Stowaway to call us - instead of greeting us w/ "I'm not sure why you are here - is saw your reservation but we don't have a 5x8)

Kip G. 
Rating:
3.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

There was a jar of PBJ and half a loaf bread inside passenger s door. We left it thinking it was someone's there! Lol

John C. 
Rating:
5.0

The manager is the nicest person EVER! Love her.

Brian G. 
Rating:
5.0

The young lady at the U-Haul repik tup or trailer was very helpful made sure all the equipment worked and we had no problems this time thank goodness for her and her U-Haul company I do appreciate it thank you

Cachemia S. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
5.0

Customer did not leave a comment.

Kali R. 
Rating:
5.0

Customer did not leave a comment.

Ti' Angela M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Keep good customer service.

April P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Equipment well maintained, but due to park where the truck was parked and some rain a day before, the cabinet had some dusty and ground.

Fabio C. 
Rating:
5.0

Customer did not leave a comment.

Rajon S. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Rental process took too long - printer wouldn't print, had to take a picture of the rental contract with my phone . . .

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
No reviews have been submitted for this location.

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