Alvin P.
Customer did not leave a comment.
Customer Reviews for Ankeny Truck Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ankeny Truck Rental
LOREN C.
Send the employee to customer service training. Tires weren't aired up to proper temperature. It took us an hour to find a facility with a compressor and air hose in Ankeny, IA to properly inflate tires to proper tire manufacturer specs. It should have been already done by U-Haul prior to us renting and pick up.
TYLER J.
Don't lie about how many miles the truck was driven and charge people more
Matt M.
Shawn is awesome and runs a great business. The truck worked great as well!
JOSE G.
Como siempre excelente y un proceso muy rápido
DANIEL L.
Very Positive Experience!
Robert B.
remove snow from interior of trailer
DANIEL L.
Todd was great! The Truck was great for what we Had to move!! Thanks
CHUCK D.
I registered online and when I got there it was already for me to go. The staff was friendly and assisted very well
Cade L.
The outside of the trailer was pretty dirty but I guess that is somewhat expected this time of year. Had a little issue/delay with getting the correct return location set up but the gentleman was helpful and eventually got it fixed.
Scott B.
Service was very good. Quick in and out and they installed the trailer on my vehicle. I was disappointed that no employees and many customers were not wearing masks to prevent the potential spread of COVID virus.
TYLER A.
Nothing at all
Rachael N.
I rented a truck for 8 hours at this location and returned it before my time was over. My cost was $34 but later I had extra charges on my card. I called them to ask and the guy was so rude and dropped my call. Can't recommend. They are just a bunch of rude guys working in this location.
DOUGLAS K.
Over all pleased with online check in, saved time when picking up trailer.
KATELYN F.
none you guys did great!
Dameian S.
I was charged a cleaning fee upon returning the truck. It was dirty when I picked up, and had pop stains , misc dirt on the floor of the cab. The box was also not swept prior to me picking it up either
Steven A.
Renting was quick and easy.
Juston L.
The truck was very dirty when I picked it up. The associates just gave me the keys and told me to “go aheadâ€, didn't show me the vehicle or anything.
Ann M.
Outstanding to deal with... paperwork was quick and easy... very friendly!!! Highly recommend going here. Thanks
joann K.
Appreciate the on line portions of the process, from driver's license upload to vehicle pre-use check over pictures.
Richard R.
Got me checked in quickly and no problems with the equipment. Convenient location.
Garrett S.
It would be nice if the trucks were backed in when ready to be used. I was able to get out without issue, but someone with less confidence about the larger vehicles might have concerns about getting out.
Brian G.
Great customer service! Thank you!
MICHAEL R.
The plastic by the seatbelts was very loose for some reason. It looked like it might fall down at any moment.
Jennifer E.
The parking situation if you have to leave your vehicle isn't ideal since you have to park across the street at a bar.
Lyle M.
Nothing comes to mind.
Gregory C.
They provide well maintained and clean trucks,
DAVID S.
The trailer we rented leaked and all our furniture got week. Tail lights didn't work and the back latch was broken
Ryan G.
Give everyone mitt than 15 minutes to call their insurance agent to see if they have coverage Vs your policy of only 15 minutes. It was to late for me to buy your coverage after conversing with my insurance agent to find out I wouldn't be covered for damages to your trailer if I was in an accident. Thank you for asking! Rick.
Michael H.
I got there 20 minutes early and they were already ready for me.
Elizabeth P.
Great customer service...helpful and friendly!
KENNETH C.
Vehicle was ready to go and in good condition. Couldn't be happier with my experience.
LARRY K.
Great place
ROMULUS R.
This location was already closed for the day so just did a drop off at the site.
Charles L.
Too many trucks crammed together. Hard to find my truck and hard to get it out of lot. I wanted faceless delivery, but had to go inside store to get key - and the employee was not wearing a mask! Drop off was much easier, but still difficult to get truck into spot to drop it off
JOSEPH P.
Friendly staff
Joel J.
Great people at Ankeny Ordinance store. Highly recommend!
Lori P.
I don't remember the name of the gentleman that took off the trailer, but boom! It was done. Very pleasant gentleman.
Seng L.
I had no trouble with this location.
Theodore W.
Nothing
Madison O.
Have faster approval process on Sundays. My brother was approved on a Monday in 10 minutes. It took me 40 minutes to be approved on a Sunday and we were on hold for 30 minutes waiting to talk to someone about why it was taking so long and never got through.
Gregory S.
Staff made me fell as though I was a bother. Did about half of the prep myself and when staff guided me onto the car carrier I was so off center I damaged my cars frame.
George P.
Trailer lights quit working. The door in the trailer broke and wouldn't close. So I had to unload and haul in my truck.
GREGORY R.
KNOWLEDGEABLE AND EFFICIENT
Bonita O.
Young man that helped me with equipment rental/hookup was very cordial and helpful
Michael R.
Fast and friendly.
Larry H.
Excellent service!!!
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