Customer Reviews for Ankeny Truck Rental
(U-Haul Neighborhood Dealer)

1,413 reviews

1205 SW Ordnance Rd   Ankeny, IA 50023

(515) 635-3146

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(515) 635-3146

1205 SW Ordnance Rd
Ankeny, IA 50023

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Friendly, helpful staff

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

I was happy all around- no concerns. Staff were helpful and friendly, the truck was ready to go, clean, and in good condition .

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Far and away the best experience I've had with a U-Haul location. Very friendly staff and one who was there after hours helped me disconnect and park my trailer.

Harrison W. 
Rating:
5.0

Customer did not leave a comment.

Acacia R. 
Rating:
5.0

They were extremely helpful! It was a great trailer. It pulled really nice even through excessively windy terrain. The tires were in great shape and the trailer well maintained. I was very happy,

Patricia A. 
Rating:
5.0

We were in and out fast & they were very friendly.

Stacey P. 
Rating:
4.0

The employee, presumably the manager, was very helpful and accommodating to my needs

Tiffany V. 
Rating:
5.0

easy to book on website. easy to pick up at facility. needed truck, got a truck

John K. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Nothing , everything went smoothly

Dominick E. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

I had to wait 2 hours to get the truck. I was in pure frustration the whole 2 hours. I had to call the 1-800 number twice, because I got disconnected the first time . The rep on the phone said that my TRUCK WASN'T READY! And I had called the location earlier that week to make sure everything was in place so that I could just pick up the truck and go. The process was definitely not a quick and easy process. I will never use this location again and I'll advise my friends not to use it either.

Brenda T. 
Rating:
1.0

I returned my vehicle on Saturday with people at the location and on Monday they tried charging me for an 2 days, terrible just terrible

Ben F. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
3.0

To crowded. Not enough space for all the inventory they have.

Randall R. 
Rating:
5.0

They cleared off the snow and warmed up the truck before we got there. The truck was great!!! I would definitely recommend.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

They helped me out in a pinch as it was raining and saved me a lot of time with hookup and I was on my way fast when I came back to return I was guided in backing up for a quick return thanks

John N. 
Rating:
5.0

Rental went smoothly. Very accommodating rental agent. Thank you!

Lance H. 
Rating:
5.0

Customer did not leave a comment.

Benise C. 
Rating:
4.0

Very helpful and friendly when I returned the truck!

Michael T. 
Rating:
4.0

Customer did not leave a comment.

MARY Q. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Your IT systems (phone app) are woefully inadequate. App was non responsive at times.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

LAURE J. 
Rating:
4.0

Customer did not leave a comment.

WAYNE F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY U. 
Rating:
5.0

The gentlemen at Ankeny Towing were SO helpful and friendly AND accommodating. They had the truck there and ready and pulled it out for us. And they closed out my invoice and finalized details quick. And the whole time I was there they chatted and were very kind. Thank you!

CRYSTAL P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Great staff and service!!

LANCE F. 
Rating:
5.0

great guys here- very helpful when turning in thr truck.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Very pleased with uhaul service

Ricardo I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

My return did not go well! I was told to drop off after hours since it was a pull behind trailer that was all I had to do, so I had it returned already by 6pm that night. They called at noon next day wondering why I hadn't returned yet. That location had not checked it back in yet and it was after noon already. Other than return it went well!

TODD T. 
Rating:
5.0

Nothing thanks

Phil V. 
Rating:
4.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

The rep was very helpful getting the trailer hooked up.

RICK S. 
Rating:
2.0

Rental vehicle was blocked in by another uhaul. Shouldn't happen with a reservation

Joe B. 
Rating:
5.0

Customer did not leave a comment.

JODENE S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

My original pickup location was in Des Moines, IA but my reservation wasn't available their even though I booked 1.5 months in advance. The Ankeny location luckily had a 5x8 trailer come in and was able to meet my needs. Found out upon arriving at the drop off site in Ladson, SC that the chains were not hooked up correctly in Ankeny. Not something a customer wants to hear after traveling over 1,000 miles! The recommendation they had was “someone needs to go back to Uhaul training.”

JOLENE N. 
Rating:
5.0

Great experience!

BLAKE I. 
Rating:
1.0

Customer did not leave a comment.

TAMIA W. 
Rating:
5.0

Customer did not leave a comment.

DUANE E. 
Rating:
5.0

Customer did not leave a comment.

MEGAN H. 
Rating:
2.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

ERIN F. 
Rating:
5.0

Customer did not leave a comment.

BLAIR S. 
Rating:
1.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
4.0

Customer did not leave a comment.

LAUREN H. 
Rating:
5.0

Great, personable service- guys hopped up to bring the truck around for me right away and quickly inspect/verify mileage. Was literally there less than five minutes- awesome checkout procedures.

Jonathan G. 
Rating:
5.0

The people were very helpful and friendly.

WILLIAM W. 
Rating:
5.0

Very easy process no issues

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Make the drop off not have picture verification. Or at least let customers know that you need pictures for vehicle drop off before you drop you keys in drop box.

CODY M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
3.0

Clean the back of the truck we had to clean the truck and sweep it out. Left a blue tooth but they said they could not find it. Called right away in the morning.

Noah O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Nothing except for time consuming check in app I had to use since I picked up on a Sunday

Todd T. 
Rating:
3.0

Better attitude

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
3.0

Customer did not leave a comment.

EMMETT S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

Brielle B. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
3.0

Was not able to use the app to get the key early. Luckily there was someone there but he was very unprofessional. The website wasn't working for him and he swore and tossed the truck key. Didn't have a furniture dolly which I had requested when signed up on line. Need to make website and app more user friendly.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL H. 
Rating:
5.0

Quick, and easy pickup with friendly service.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

Customer did not leave a comment.

Jonathon B. 
Rating:
3.0

Customer did not leave a comment.

Jylian R. 
Rating:
5.0

Nothing. You're amazing. Thank you!!!

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

Maggie M. 
Rating:
2.0

This was my first time renting a U-haul truck. The truck itself was fine. Nothing too much to complain about that but the use of the self-service app was awful. You don't get really good cell service where this location is at. This made it extremely difficult to upload the picture and get through all of the preliminary steps. Second, the app itself wasn't taking any of my photos when I try to check the truck back in. I had to switch over to the website to actually complete the process. I recommend renting a truck during office hours.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
3.0

Customer did not leave a comment.

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

JUDY L. 
Rating:
4.0

Customer did not leave a comment.

DAWN S. 
Rating:
2.0

Not very friendly, helpful, or professional...I felt like I was an inconvenience

MICHAEL F. 
Rating:
5.0

Always awesome service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

KARL L. 
Rating:
3.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

This is my second time using the Ankeny U-Haul location. I like how easy the guys there are to work with and they hook up the trailer for me each time and tell me where to leave it for drop-off. Super easy and quick!

CAYLENE S. 
Rating:
5.0

Customer did not leave a comment.

DEBORA S. 
Rating:
5.0

Customer did not leave a comment.

ALLAN K. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
5.0

Nothing

Eric F. 
No reviews have been submitted for this location.

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