Make sure that the equipment has proper mileage on paperwork. ****when my wife and I left the rental area I asked her to Wright down mileage of 5795. After we left she look on paperwork it stated mileage of 5783 that's a difference of 13 miles at .69 cents a mile .so when we returned the truck early by 2 hours with mileage of 5866 it should of been 5853 that would been 70 miles at .69cents per mile I talked to staff about it. I asked her to please look to see could there be a mistake in ANYWAY I stood there 15 to 20 waiting to here something. SO she didn't even call the staff a (man) there ! I have money that is the reason it is the( presentable here) . So no sir I'm not very happy with this location that UHAUL trust these people with there business .Contract #12754295 Monday 13 2022 equipment tm1094u rental location Aransas pass total storage (1418) 361 226 3626
Stanley T.
Customer Reviews for Aransas Pass TOTAL Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a blowout on a trailer tire while carrying the load that was specified. When I called the Aransas Pass location, the old man was grumpy, condescending and implied that it was our fault. I stayed on the phone for 17 minutes asking how to get help because we were on the side of the road. After that length of time, he was still zero help and could not even give me the 1800 number for Uhaul roadside assistance. He never even checked to make sure the trailer was hitched properly but called my husband to say he forgot to check that the trailer was lriperly hitched to the appropriate truck. but had the audacity to ask if he could pleasd take pictures and send them since he forgot to check that. The trailer was hitched properly. I ended up getting a response from the uhaul app in 2 minutes. Absolutely ajole and a disgrace of a ubaul location. Terrible service and they do not take care of the equipment and they do not ensure the safety of their customers. Shut this location down. They are a liability to the national UHaul reputation.
Joe R.I wouldn't change a thing, fast friendly service
Chano M.The person was really racist and not helpful. He try to charge me extra and was trying to rush and get the transaction close. He took too long to get things done. Also was not professional language. Also make fun of my name which made me feel uncomfortable. Uhaul need to have some preference and young people who can get things done fast.
Syed A.The guy that checked us in was rude and always seemed to have something smart to say. Prices were not explained very well either. I originally had the pick up in Ingleside, bc it was 2.5 miles from my house, but they changed it to Aransas Pass so it was an extra 10 miles. They did give me an upgrade, on size, for the same price but we didn't need it as our storage unit was small. This is our second bad experience with this same guy. Next time I would like to pick up in Ingleside, as requested, without it being changed a day before.
James B.Still waiting on my 100$ deposit say it's been refunded but hasn't
GRACIELA G.I have yet to receive my refund. The agent sent me a check under my home towns name. I have tried contacting him with failure.
Warner R.Donna was very accommodating
Johannes B.Don't screw your Tennant's over just because she didn't want to get in bed with you. All your sexual harassment wasn't appreciated at all.
Megan M.Amount that was required to be deposited was over $100 more than the online quote. I returned truck in less than 2 hours. The receipt says amount would be refunded to my card, but still has not been.
Amanda D.They even adjusted our mirrors.
Terry H.These guys saved the day. Very nice and helpful. Thanks so much.
JOEL P.We said the tires didn't look up to a 1400 mile trip. Said not their problem. They only rented uhauls did not service them. The air pressure of the tires was suppose to be 65 psi they were 45 psi. The latch to hold the door open while loading was either installed wrong or bent so far it was unusable.
Harry B.Nothing
Frederick B.The man that owns the business was extremely helpful and started the vehicle for us so it would be cool and adjusted my mirrors. He was awesome.
Marce B.Customer service was top notch... The Uhaul itself not so much. We hit some rain during the move and the uhaul leaked and I had wet clothes that mildewed and had to be thrown out, my heater and blender were soaked and had to be thrown away.
tanya M.Two employees, one was very kind and helpful, however the guy in charge was rude and unpleasant. Was made to feel uncomfortable for the 35 minutes we had to wait while he was on the phone.
Karli G.When someone makes a reservation be sure and honor the time and place for pick up and drop off and availability of equipment at particular locations. My experience was a nightmare and I think UHUl's customer service lacks... I'm not sure I will ever use UHaul again. Sincerely. Ronald Anderson
Ronald A.It takes me 5 hours to pick up my truck and tow dolly. Needs re-training. They just keep charging me the equipment and insurance without asking if I will get insurance from them.
Ernesto G.Do not order supplies from U haul. I rented the truck for Friday and the supplies showed up on Sunday.
Christopher J.The gentleman running the operation was nice and friendly but I'm guessing dementia or alzheimers is creeping into his life. (my mom was the same) What should have been a quick and easy pickup turned into an hour long transaction.
Pam M.To much hassle to rent a car hauler
JERRY W.Everything was great but we did return the uhaul 1 day early and wish we would have been refunded for that day
WARREN G.in spite of the internet being down the rental went just fine. just took a little longer to complete is all. great job
ROBERT L.Nothing
Frederick B.Excellent gentleman that helped me out I arrived 9 minutes before closing and he still took his time to to help me out and stayed way beyond his work scheduled he literally saved my day because that evening I received call that my mother had an accident and passed away but I was still able to move my stuff and leave back home so thank you for taking the time to help me out
Georgia H.Nothing
Frederick B.Nothing
Frederick B.Took 1.75 HOURS to get a 5x8 enclosed trailer. Trailer door is not 5' wide which was critical in my situation. No mask on employee.
PATRICK G.The overhead lights in the back of the boxed in truck didn't work. It was difficult to see inside of the back of the truck while loading since we were loading the truck at night.
Richard F.The office has lots of political things up and it felt like an uncomfortable environment. He was very slow despite having completed everything online. Also the truck had a light on regarding the tire that stayed on the entire time.
Laela E.The gentleman took one hour to get my paperwork done and I'd already done everything online.
Yvonne M.Nothing
Fred B.Nothing
Fred B.Staff needs more training on your operating system to process rentals efficiently. I was there for almost an hour. Only 2 customers ahead of me
Marvin L.I believe the trailer brake were not functional
Bryan F.Nothing
Fred B.Nothing
Frederick B.Nothing
Frederick B.Thank you for a great experience!
Jana S.Nothing
Frederick B.My second time go around at this location. Terry were very attentive in making wure everything went like it was suppose to happen.
Philip L.The address I was sent to for returning a one-way UHaul was not a UHaul location. I happened to find this location myself. The gentleman running the location was incredibly helpful and kind enough to take back the vehicle without question despite the fact he was in the midst of resolving a computer problem. Really helpful.
Laura F.Training employees on coverages and editing contracts. It normally takes maybe 10 minutes with a uhaul rep, this time pick up took 45 mins , drop off took 25mins. And there was no wait , just terrible.
Jonathan G.Nothing
Fred B.Nothing
Fred B.Service at Aransas Pass Total Storage was excellent. This facility is well equipped. Terry at this location was very helpful
jim R.I originally rented a 20 foot trailer when I was picking up the trailer the manager told me I could get a 26 foot trailer for the same price. I said only if it was the same price I would get it. He said yes so I switched trailers. After I left I realized I was charged $33 for the bigger trailer. Then I realized the mileage wasn't reported correctly so I was charged another $13 at drop off because at pickup it wasn't put down right
Addie K.Excellent service and equipment. Very friendly people. Always have been.
James K.Nothing
Fred B.Nothing
Fred B.The owner and his wife were so kind and down to earth. It was just nice visiting. Fine trucks too!
Erin A.Nothing
Fred B.Nothing
Fred B.Great service
Ashley G.I received a telephone call from U-haul at approximate 2:30 pm on the due date inquiring about the trailer return - "Where was it?". We had returned the trailer at approximately 11:30 am on the due date with a scheduled return of 12:00 pm. I guess the return location had not entered the return in the system yet. I explained to the caller that I had a signed note from the returning location noting the time returned. The returning location was very friendly and the owner was very helpful.
Steven L.These guys do not have it together...nice people just not very organized. 24 hour rental brought back the same day. Got an email from uhaul the next day asking when my truck would be returned??? What are you kidding me. Drove back to the rental place. They hadn't checked the vehicle in. So finally after screwing around for 30 min trying to use the uhaul system I got charged for 2 days. Had to get ahold of the area manager to refund the extra day they charged me....place is a Circus... clean storage facility.
Joshua A.We returned the trailer after one day and where still charged for two days.
Jimmy H.It takes waaaaaay too long to rent anything. I did not have a reservation, and he told me that he had to enter one first???
James R.Cut down on the paper work
tom S.Nothing
Fred B.The poor guy couldn't get the site up. It was down. So he called on his phone and we did it over the phone! It went very well. He was frustrated but it was all ok!! We were good!! We got it and on our way!!
Teresa C.Everything went good nothing really to improve.
David G.