Customer Reviews for Aransas Pass TOTAL Storage

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Excellent gentleman that helped me out I arrived 9 minutes before closing and he still took his time to to help me out and stayed way beyond his work scheduled he literally saved my day because that evening I received call that my mother had an accident and passed away but I was still able to move my stuff and leave back home so thank you for taking the time to help me out

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Took 1.75 HOURS to get a 5x8 enclosed trailer. Trailer door is not 5' wide which was critical in my situation. No mask on employee.

The overhead lights in the back of the boxed in truck didn't work. It was difficult to see inside of the back of the truck while loading since we were loading the truck at night.

The office has lots of political things up and it felt like an uncomfortable environment. He was very slow despite having completed everything online. Also the truck had a light on regarding the tire that stayed on the entire time.

The gentleman took one hour to get my paperwork done and I'd already done everything online.

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Staff needs more training on your operating system to process rentals efficiently. I was there for almost an hour. Only 2 customers ahead of me

I believe the trailer brake were not functional

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Thank you for a great experience!

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My second time go around at this location. Terry were very attentive in making wure everything went like it was suppose to happen.

The address I was sent to for returning a one-way UHaul was not a UHaul location. I happened to find this location myself. The gentleman running the location was incredibly helpful and kind enough to take back the vehicle without question despite the fact he was in the midst of resolving a computer problem. Really helpful.

Training employees on coverages and editing contracts. It normally takes maybe 10 minutes with a uhaul rep, this time pick up took 45 mins , drop off took 25mins. And there was no wait , just terrible.

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Service at Aransas Pass Total Storage was excellent. This facility is well equipped. Terry at this location was very helpful

I originally rented a 20 foot trailer when I was picking up the trailer the manager told me I could get a 26 foot trailer for the same price. I said only if it was the same price I would get it. He said yes so I switched trailers. After I left I realized I was charged $33 for the bigger trailer. Then I realized the mileage wasn't reported correctly so I was charged another $13 at drop off because at pickup it wasn't put down right

Excellent service and equipment. Very friendly people. Always have been.

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The owner and his wife were so kind and down to earth. It was just nice visiting. Fine trucks too!

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Great service

I received a telephone call from U-haul at approximate 2:30 pm on the due date inquiring about the trailer return - "Where was it?". We had returned the trailer at approximately 11:30 am on the due date with a scheduled return of 12:00 pm. I guess the return location had not entered the return in the system yet. I explained to the caller that I had a signed note from the returning location noting the time returned. The returning location was very friendly and the owner was very helpful.

These guys do not have it together...nice people just not very organized. 24 hour rental brought back the same day. Got an email from uhaul the next day asking when my truck would be returned??? What are you kidding me. Drove back to the rental place. They hadn't checked the vehicle in. So finally after screwing around for 30 min trying to use the uhaul system I got charged for 2 days. Had to get ahold of the area manager to refund the extra day they charged me....place is a Circus... clean storage facility.

We returned the trailer after one day and where still charged for two days.

It takes waaaaaay too long to rent anything. I did not have a reservation, and he told me that he had to enter one first???

Cut down on the paper work

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The poor guy couldn't get the site up. It was down. So he called on his phone and we did it over the phone! It went very well. He was frustrated but it was all ok!! We were good!! We got it and on our way!!

Everything went good nothing really to improve.

Repair and maintain your trucks.

Don't leave people stranded on the side of the road for 4 hours! Then the next morning keep us waiting for another 2 hours. We had 2 flat tires on the car hauler (separate times) 1st time I paid out of pocket 2nd time we sat for 4 hours waiting for help; a severe storm came so we had to drive 15 miles on a flat and got a room. This was the worse experience I've ever had with renting from a moving company. I suggest for Uhaul to make sure ALL RIMS and Tires are not damaged at all and make sure they can have help to someone in a timely manner. It's not a good feeling sitting on the side of a road for so long with no food, drink or a bathroom!

When I returned the truck there was an area manager who ignored me as I was waiting for the person who worked at that location to finish with the customer he was with. As he left I asked aren't you a manager he replied yes just doing an audit and then left. I'm sorry as a manager myself in a service industry I couldn't and wouldn't ever ignore a customer.

Everything was great no complaints

Make sure equipment is checked out upon arrive and/or return so it is in tip top shape when customers arrive. Person who checked us out, was very helpful and tried to adapt broken equipment to get us on road, unfortuneately the tow dolly we rented, the straps came completely off our tires twice during transport and then chains could not be removed from axel without links being pried/cut apart. Very unnsafe equipment.

Very good help and friendly

Computer service was slow. But no big deal if your not in a hurry

Location for drop off I was given was way to far from my location more miles and gas due to that

We were courteously met at the gate by the manager and we're well taken care of. The owner also showed us their spotless and excellent facility then thanked us for our business. I highly recommend this business.

Just keep your customers happy and they'll keep coming back to y'all... I am very satisfied with the service I got from Terry.... thank yu for your help Terry....

The older gentleman that assisted me was AMAZING. He helped very thoroughly and was extremely patient and kind to me. He was very helpful and I will continue to use this specific UHAUL location from now on. Thank you so much sir!

Terry was great! Explained things clearly, very helpful, and I was in and out quickly and on my way.

Nothing he was excellent

Truck ran beautiful, people at office fantastic, pleasant experience.