Customer Reviews for Aransas Pass TOTAL Storage
(U-Haul Neighborhood Dealer)

170 reviews

2003 Marshall Ln   Aransas Pass, TX 78336

(361) 226-3626

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(361) 226-3626

2003 Marshall Ln
Aransas Pass, TX 78336

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

pete E. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I wouldn't change a thing, fast friendly service

Chano M. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
1.0

The person was really racist and not helpful. He try to charge me extra and was trying to rush and get the transaction close. He took too long to get things done. Also was not professional language. Also make fun of my name which made me feel uncomfortable. Uhaul need to have some preference and young people who can get things done fast.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE R. 
Rating:
3.0

The guy that checked us in was rude and always seemed to have something smart to say. Prices were not explained very well either. I originally had the pick up in Ingleside, bc it was 2.5 miles from my house, but they changed it to Aransas Pass so it was an extra 10 miles. They did give me an upgrade, on size, for the same price but we didn't need it as our storage unit was small. This is our second bad experience with this same guy. Next time I would like to pick up in Ingleside, as requested, without it being changed a day before.

James B. 
Rating:
1.0

Still waiting on my 100$ deposit say it's been refunded but hasn't

GRACIELA G. 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Y. 
Rating:
1.0

I have yet to receive my refund. The agent sent me a check under my home towns name. I have tried contacting him with failure.

Warner R. 
Rating:
5.0

Donna was very accommodating

Johannes B. 
Rating:
5.0

Customer did not leave a comment.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Robbie O. 
Rating:
5.0

Don't screw your Tennant's over just because she didn't want to get in bed with you. All your sexual harassment wasn't appreciated at all.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Kaelyn S. 
Rating:
3.0

Amount that was required to be deposited was over $100 more than the online quote. I returned truck in less than 2 hours. The receipt says amount would be refunded to my card, but still has not been.

Amanda D. 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN N. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

They even adjusted our mirrors.

Terry H. 
Rating:
5.0

These guys saved the day. Very nice and helpful. Thanks so much.

JOEL P. 
Rating:
2.0

We said the tires didn't look up to a 1400 mile trip. Said not their problem. They only rented uhauls did not service them. The air pressure of the tires was suppose to be 65 psi they were 45 psi. The latch to hold the door open while loading was either installed wrong or bent so far it was unusable.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

Britney B. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

The man that owns the business was extremely helpful and started the vehicle for us so it would be cool and adjusted my mirrors. He was awesome.

Marce B. 
Rating:
3.0

Customer did not leave a comment.

cythina S. 
Rating:
4.0

Customer did not leave a comment.

Ronny H. 
Rating:
4.0

Customer did not leave a comment.

Justin E. 
Rating:
4.0

Customer service was top notch... The Uhaul itself not so much. We hit some rain during the move and the uhaul leaked and I had wet clothes that mildewed and had to be thrown out, my heater and blender were soaked and had to be thrown away.

tanya M. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
2.0

Two employees, one was very kind and helpful, however the guy in charge was rude and unpleasant. Was made to feel uncomfortable for the 35 minutes we had to wait while he was on the phone.

Karli G. 
Rating:
4.0

When someone makes a reservation be sure and honor the time and place for pick up and drop off and availability of equipment at particular locations. My experience was a nightmare and I think UHUl's customer service lacks... I'm not sure I will ever use UHaul again. Sincerely. Ronald Anderson

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

It takes me 5 hours to pick up my truck and tow dolly. Needs re-training. They just keep charging me the equipment and insurance without asking if I will get insurance from them.

Ernesto G. 
Rating:
4.0

Do not order supplies from U haul. I rented the truck for Friday and the supplies showed up on Sunday.

Christopher J. 
Rating:
5.0

The gentleman running the operation was nice and friendly but I'm guessing dementia or alzheimers is creeping into his life. (my mom was the same) What should have been a quick and easy pickup turned into an hour long transaction.

Pam M. 
Rating:
3.0

To much hassle to rent a car hauler

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Jacinto M. 
Rating:
5.0

Everything was great but we did return the uhaul 1 day early and wish we would have been refunded for that day

WARREN G. 
Rating:
4.0

in spite of the internet being down the rental went just fine. just took a little longer to complete is all. great job

ROBERT L. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

Excellent gentleman that helped me out I arrived 9 minutes before closing and he still took his time to to help me out and stayed way beyond his work scheduled he literally saved my day because that evening I received call that my mother had an accident and passed away but I was still able to move my stuff and leave back home so thank you for taking the time to help me out

Georgia H. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
1.0

Took 1.75 HOURS to get a 5x8 enclosed trailer. Trailer door is not 5' wide which was critical in my situation. No mask on employee.

PATRICK G. 
Rating:
3.0

The overhead lights in the back of the boxed in truck didn't work. It was difficult to see inside of the back of the truck while loading since we were loading the truck at night.

Richard F. 
Rating:
1.0

The office has lots of political things up and it felt like an uncomfortable environment. He was very slow despite having completed everything online. Also the truck had a light on regarding the tire that stayed on the entire time.

Laela E. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
1.0

The gentleman took one hour to get my paperwork done and I'd already done everything online.

Yvonne M. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Staff needs more training on your operating system to process rentals efficiently. I was there for almost an hour. Only 2 customers ahead of me

Marvin L. 
Rating:
2.0

I believe the trailer brake were not functional

Bryan F. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

Thank you for a great experience!

Jana S. 
Rating:
5.0

Nothing

Frederick B. 
Rating:
5.0

My second time go around at this location. Terry were very attentive in making wure everything went like it was suppose to happen.

Philip L. 
Rating:
5.0

The address I was sent to for returning a one-way UHaul was not a UHaul location. I happened to find this location myself. The gentleman running the location was incredibly helpful and kind enough to take back the vehicle without question despite the fact he was in the midst of resolving a computer problem. Really helpful.

Laura F. 
Rating:
2.0

Training employees on coverages and editing contracts. It normally takes maybe 10 minutes with a uhaul rep, this time pick up took 45 mins , drop off took 25mins. And there was no wait , just terrible.

Jonathan G. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Service at Aransas Pass Total Storage was excellent. This facility is well equipped. Terry at this location was very helpful

jim R. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
2.0

I originally rented a 20 foot trailer when I was picking up the trailer the manager told me I could get a 26 foot trailer for the same price. I said only if it was the same price I would get it. He said yes so I switched trailers. After I left I realized I was charged $33 for the bigger trailer. Then I realized the mileage wasn't reported correctly so I was charged another $13 at drop off because at pickup it wasn't put down right

Addie K. 
Rating:
5.0

Excellent service and equipment. Very friendly people. Always have been.

James K. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

The owner and his wife were so kind and down to earth. It was just nice visiting. Fine trucks too!

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

jewell S. 
Rating:
5.0

Customer did not leave a comment.

Christoph R. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Nothing

Fred B. 
Rating:
3.0

Great service

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Doug P. 
Rating:
5.0

I received a telephone call from U-haul at approximate 2:30 pm on the due date inquiring about the trailer return - "Where was it?". We had returned the trailer at approximately 11:30 am on the due date with a scheduled return of 12:00 pm. I guess the return location had not entered the return in the system yet. I explained to the caller that I had a signed note from the returning location noting the time returned. The returning location was very friendly and the owner was very helpful.

Steven L. 
Rating:
2.0

These guys do not have it together...nice people just not very organized. 24 hour rental brought back the same day. Got an email from uhaul the next day asking when my truck would be returned??? What are you kidding me. Drove back to the rental place. They hadn't checked the vehicle in. So finally after screwing around for 30 min trying to use the uhaul system I got charged for 2 days. Had to get ahold of the area manager to refund the extra day they charged me....place is a Circus... clean storage facility.

Joshua A. 
Rating:
4.0

We returned the trailer after one day and where still charged for two days.

Jimmy H. 
Rating:
3.0

Customer did not leave a comment.

kristina L. 
Rating:
3.0

Customer did not leave a comment.

Agnes H. 
Rating:
3.0

It takes waaaaaay too long to rent anything. I did not have a reservation, and he told me that he had to enter one first???

James R. 
Rating:
4.0

Cut down on the paper work

tom S. 
Rating:
5.0

Nothing

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

The poor guy couldn't get the site up. It was down. So he called on his phone and we did it over the phone! It went very well. He was frustrated but it was all ok!! We were good!! We got it and on our way!!

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Kelli L. 
Rating:
4.0

Everything went good nothing really to improve.

David G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

Repair and maintain your trucks.

Keith I. 
No reviews have been submitted for this location.

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