Customer Reviews for Ark Care Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ark Care Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

APRIL W.
Rating:

Customer did not leave a comment.

MIKE L. | Overall Experience |
Rating:

Unfortunately, I would never recommend this facility. Someone at Ark Care provided my storage lock key to a thief. They opened my locked bin and stole my power washer, 2 little giant ladders, among other things, then re-locked so it would appear nothing was amiss. Im very disappointed in them.

MATTHEW W.
Rating:

I rent vehicle trailers a lot. This location is one of the best I've ever dealt with. The woman running the office impressed me with her positivity and personable nature, especially considering how busy they were when I arrived (which was right before closing). She coordinated everything with ease and made me feel welcome, which hasn't been the case (at all) the last few places I rented U-haul trailers from.

PAUL F. | Overall Experience |
Rating:

I have had the privilege of several times needing the services of Ark Care Storage over the past ten years. The young lady and her daughter were always pleasant and helpful. I highly recommend them. Thank you Ark Care Storage.

CARRIE L.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

Larry G.
Rating:

Customer did not leave a comment.

WILLIAM I.
Rating:

very professional and very helpful. I'll go back and I'll tell others.

JENNINGS S.
Rating:

Very pleasant experience.

Samuel C.
Rating:

Customer did not leave a comment.

Devin M.
Rating:

Customer did not leave a comment.

Douglas F.
Rating:

Customer did not leave a comment.

MARKEISHA E.
Rating:

Customer did not leave a comment.

scott H.
Rating:

Customer did not leave a comment.

Andrew T.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Best and most courteous uhaul business i have used....i will only use them from now on......

THOMAS S.
Rating:

Customer did not leave a comment.

CLAUDE P.
Rating:

There seemed to be a disconnect between the original online U-Haul reservation system and the location, as we'd reserved a 10 ft. truck. However, they only had 15 ft. available. The reservations emails had said that we would get a call the night before, but that didn't happen. I don't think it was the rental location's fault. In any case, it all worked out, and we got our stuff moved. We would use this location again should we ever need services in the future.

Amber M.
Rating:

Very nice staff.

Amilaura G.
Rating:

Didn't get any help with unhooking my trailer, after being told I would get help. Also the original location I was supposed to drop off at was locked, I called and they told me they weren't taking anymore drop offs yesterday. Original location was on 7367 Hixson Pike or something like that. Huge inconvenience for me at pick up and drop off. And not one apology from anyone.

Dana S.
Rating:

Customer did not leave a comment.

Demetrius S.
Rating:

I can not think of one thing that would make my experience better.

SHERRI M.
Rating:

Awful. I was told it would be 66$ and it was 122$ I'm on a fixed income. I'm so angry

James G.
Rating:

No issues. Just as expected.

Heath W.
Rating:

not much could be done better service was exceptional location was easy to find very helpful staff

TRACY C.
Rating:

Customer did not leave a comment.

Davona H.
Rating:

Very easy to work with. Great customer service

HENRY P.
Rating:

Customer did not leave a comment.

christopher C.
Rating:

Customer did not leave a comment.

Brian T.
Rating:

Staff worked hard to get me the trailer and equipment I had reserved. When online info was incomplete, I stopped in to the office and they made everything clear and complete. Overall, favorable experience. I would go back to Ark Care and would recommend.

JOEL H.
Rating:

The cab was very clean and well maintained but the back of the truck we rented had grease or oil in it that we didn't notice until we were loading my stuff. Caused a lot of slipping and, if not for the tarp I put down, might have ruined my couch.

Susan J.
Rating:

Reservation process I Florida was a nightmare - no consistency!

david P.
Rating:

Customer did not leave a comment.

JAMES M.
Rating:

The manager was fabulous and helpful. I've rented storage as well as equipment and she's always professional. Good hire. Keep up the fine work.

Greg M.
Rating:

Customer did not leave a comment.

CLIFFORD K.
Rating:

Customer did not leave a comment.

JAMES M.
Rating:

At this location a little more selection, as far as trailers go, would be nice. There were three and two were rented I believe and I got the third. One of those was heading to FL. Supply needs to meet demand. I once worked for U-Haul in CO

SHERRI G.
Rating:

She was super nice and I had no issues. Got my truck quickly and got to move my stuff right away. When I brought it back, she was fast at checking everything and giving my change back. Will do business at ARC storage again!

RICHARD G.
Rating:

Lesa was extremely helpful, kind and knowledgeable. She was a real "neighbor' in how business was done with her. She was Fantastic.

Charles W.
Rating:

Customer did not leave a comment.

samuel C.
Rating:

Customer did not leave a comment.

RACHEL W.
Rating:

The lady who helped me (I apologize that I dont remember her name maybe Britney or Brianna) was so helpful & extremely accommodating. As far as I am concerned, she took a very bad moment in my life & made it such a smooth & easy experience. For that, I am very grateful.

Randy C.
Rating:

When we tried to fill up the tank to 3/4 full, the gas gauge barely moved above the 1/2 full mark then quickly jumped to full. Was unable to only fill the tank to the necessary level.

JOE B.
Rating:

None. Very good service. Excellent truck.

Nicole P.
Rating:

Customer did not leave a comment.

Bruce J.
Rating:

One of the rear lights was missing a fender grommet, and the associated cable clamp was not secure. The other lamp had burned out LEDs. The trailer was supposedly just inspected. The equipment was otherwise clean and mechanically sound.

Kim S.
Rating:

Customer did not leave a comment.

Douglas A B.
Rating:

Customer did not leave a comment.

Patrick L.
Rating:

Check in took some time and computer kept going down.

eric M.
Rating:

very quick and efficient

Tim M.
Rating:

Everyone was personable and helpfull.

Ric T.
Rating:

The system was down so they could not check us in. The people were friendly and wrote everything down for us. When the system came back up they made everything right. It was not their fault.

Salvador E.
Rating:

Customer did not leave a comment.

Ladena M.
Rating:

Customer did not leave a comment.

Don M.
Rating:

Customer did not leave a comment.

james P.
Rating:

Customer did not leave a comment.

Larry H.
Rating:

I didn't have too much interaction with this location. No improvements needed other than maybe removing their sign from the location they moved from. It was very confusing having two locations.

Lynn W.
Rating:

Customer did not leave a comment.

MARIE B.
Rating:

Customer did not leave a comment.

Thomas F.
Rating:

Make sure the Ashland Terrace location treats customers like they matter. I called the phone # for the Asland terrace location. Since they would not answer the phone I waited and waited and waited for a company phone rep to answer. They could not make a reservation for the equipment I needed. When I went to the hixson store, the dolly was sitting in front of the store but they would not rent it to me. It was "reserved" but only one person there bothered to help me find one at another store NOT the manager or the person "helping" me. Ark Care was GREAT! I WILL NOT DEPEND ON THE ASHLAND TERRACE TERRACE STORE EVER AGAIN. They sent me right by harbor freight and I bought two dollies I would have rented then drove 10 miles each way to Ark Care to get the appliance dolly.

Charles W.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

Very good location and very helpful

Ira W.
Rating:

The error light kept coming on for the tires but they were all inflated.

Brittany H.
Rating:

Customer did not leave a comment.

Bethany I.
Rating:

The woman there was efficient and friendly. I had to get out of the office quickly as I had people waiting on me and she was very fast.

Vonda S.
Rating:

Lesa was very professional. She explained everything in detail concerning the rental truck. I will utilize their services again and highly recommend this company to family and friends.

Carlos K.
Rating:

Nothing .It was all good

Gregory S.
Rating:

Friendly customer service. Ideal location.

angela B.
Rating:

I would like corporate to call me. Trunk in poor shape. Windshield wipers not working at all and it rained!!

Antony C.
Rating:

Customer did not leave a comment.

Jeffrey F.
Rating:

Customer did not leave a comment.

AARON W.
Rating:

The service I received was excellent and would recommend to anyone needing a rental van

Joel F.
Rating:

Ark Storage made it very easy and fast. I highly recommend this location for rentals. It is also very convenient to my location, and offers late drop offs for the return. Fantastic.

michael C.
Rating:

Friendly staff steady to help out anyway they can. Class act.

Brendan E.
Rating:

Customer did not leave a comment.

Larry N.
Rating:

Customer did not leave a comment.

joel M.
Rating:

Absolutely OUTSTANDING..... Much more than only equipment rental....Lisa, manager was helpful, compassionate and wise.

John M.
Rating:

Customer did not leave a comment.

Jarrel H.
Rating:

Don't lie and overcharge customers.

Alvaro H.
Rating:

Customer did not leave a comment.

Dan J.
Rating:

Lisa did an outstanding job. I mistakenly booked at another U-Haul location thinking my reservation was at Ark Care, as it is closest to my house. Lisa was able to quickly coordinate with the other location; instantly had my reservation transferred to Ark Care; and minutes later had me on my way with a larger truck than expected, but as it turned out, was exactly the size I needed. Lisa was a true professional whose customer service and friendly disposition will keep me returning every time I need a rental truck.

MICHAEL A.
Rating:

The young lady that waited on me knows her job. She was very nice, kind, and helpful. I will definitely will do business here if I need truck, trailer or storage. Also will recommend to family and friends. Great job.

John G.
Rating:

Gave wrong truck with wrong gas on contract then second truck was not cleaned out

Laura R.
Rating:

When you drive in they not only have Uhauls, but apparently are a storage facility for other vehicles, so it looks a bit like a place where people ditch vehicles and go for parts. No one initially came outside when we pulled up, so I went in and the office smelled like an ash tray and people weren't very professional. The woman than came out an assisted us.

Mark N.
Rating:

Customer did not leave a comment.

Christopher M.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

Darrell S.
Rating:

Truck cabin and trailer floors very dirty

Lorrie J.
Rating:

I had to put air in all 4 tires. I had to stop twice to put air in one tire. They should have noticed that.

Jeffery M.
Rating:

Extraordinary Customer Service!!!

THERESA R.
Rating:

Customer did not leave a comment.

Teddie O.
Rating:

Customer did not leave a comment.

Martha C.
Rating:

excellent service

Sarah H.
Rating:

It was fine. No complaints.

glenn A.
Rating:

Always excellent service! Friendly tpp!

Andrea J.
Rating:

Customer did not leave a comment.

Steven P.
Rating:

Customer did not leave a comment.

Mark B.
Rating:

Customer did not leave a comment.

michelle R.
Rating:

Customer did not leave a comment.

Jeannette F.
Rating:

Nothing. The employee was extremely nice and helpful. Thank you so much for great service.

tiffany H.
Rating:

Customer did not leave a comment.

BILL M. | Overall Experience |
Rating:

The location was convenient and the price was good. The only thing that would have been better is a puddle of water in the center of the opening that I often had to deal with. My storage slot was 752

KELLI B. | Overall Experience |
Rating:

We will use Arc Care storage again in the future. Thank you for your facility. Staff is excellent too.

Kathy W. | Overall Experience |
Rating:

Lesa was very helpful and made it all quite easy when I needed help quickly.

ALAN B. | Overall Experience |
Rating:

Awesome place! I will be back!

NICKY B. | Overall Experience |
Rating:

Lessa(office Lady) was always helpful and Very Friendly any and Every time we ever needed help or had Questions with Anything!

PAUL F. | Overall Experience |
Rating:

They were great and helpful

ASHLEY W. | Overall Experience |
Rating:

It was great!

SHERRY M. | First Impressions |
Rating:

Staff at the facility very friendly. Pointed out the two separate spaces available which allowed me to choose between the two. I liked that. Fully satisfied with this facility.

No reviews have been submitted for this location.

Back
To Top