Customer Reviews for Assured Care Ems
(U-Haul Neighborhood Dealer)

41 reviews

124 New Hope Rd   Fayetteville, GA 30214

(770) 954-8558

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/30/2021 - 10/31/2021: Closed

Services at this Location:

Contact Us

(770) 954-8558

124 New Hope Rd
Fayetteville, GA 30214

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/30/2021 - 10/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Only thing I see would be have a few more trucks to help not only customers but also help yourself to help their business other than that awesome service

RICHARD W. 
Rating:
2.0

The office doors a constantly locked and are extremely hot. No sign or phone # on the door to tell customers to knock or call. The attending staff is young and does not know what she is doing. Has no knowledge of simple information about the vans. Keys retrieve is not done timely and I received a call 48hrs later to ask if I drop a van that I rented for only 2hrs. Service was very poor.

JOSEPHINE O. 
Rating:
2.0

Customer did not leave a comment.

jeanette W. 
Rating:
1.0

We were given a U-Haul truck that was covered in mud and ants both inside and out. We informed the lady that gave us the keys and checked the truck out to us, but she looked at the truck and said that “that's what we get and no one ever complains because they usually have contractors inside of the truck” and that we would have to just “deal with it”. We had to take it to a car wash and pay to have the inside cleaned out and we tried to remove all of the ants after being bitten multiple times and finding ants inside of our bags and personal belongings. At the end, we finally got ahold of the district manager who was the only person to actually care about our situation and he tried to make things better even though we were at the end of our trip. But the location is horrible and mismanaged all the way through and they do not treat their customers with any dignity or respect. They are a disrespect to the U-Haul brand name.

TIMOTHY F. 
Rating:
2.0

My reservation requests for two back to back rentals was an absolute nightmare. While I have better service commentary specific to the on-site agent (she modified the booking for an additional day plus provided extra miles) it was a painful experience during an already stressful time. Locations should not be made available to book without the Guarantee, period.

Alden J. 
Rating:
4.0

The internet system was down, and I was not able to pickup my equipment as scheduled. Had to return later that afternoon

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Teddy F. 
Rating:
4.0

Bad reception took a min to log in.

sharon O. 
Rating:
1.0

Customer service agent was very unprofessional. I'm a business owner also. Her attitude was very dry. Twisting her hair while talking to a customer is very unprofessional.

CARLOS C. 
Rating:
1.0

Extremely poor and inept customer service. Staff could not handle basic functions for simple check out and check in. And we had a confirmed online reservation, with all required documentation and payment info uploaded in advance in the reservation system. It should have been a 5 minute or less pickup process. After waiting one hour of the staff member being unable to process the reservation, while refusing to call someone to assist her, she just stopped trying to complete the reservation and sat there. She then told me to leave and find another place to rent a truck because she didn't know what to do. It was absolutely mind-boggling how the inept and arrogant the staff treated a paying customer with a basic reservation, just because they couldn't handle a simple everyday situation. Save yourself a hassle and rent from ANYWHERE but here.

Mark W. 
Rating:
1.0

Worst customer service experience EVER! Overcharged by Assured agent by accident for multiple charges. Called to to rectify all of the charges, owner chose to haggle instead. When I did not agree he left all charges on. Absolutely disgusted with this place this was my first and LAST time using Assured at 124 New Hope Rd Fayetteville GA 30214.

RITCHIE C. 
Rating:
3.0

Unable to check in online, and tried calling the location twice prior to their closing and could not reach anyone, just a voice-mail. The staff was friendly and caring but removing these barriers would improve the rating, plus opening earlier than 10

FREDERICK A. 
Rating:
5.0

Thank you for you service

ABDELHAKIM Z. 
Rating:
5.0

Jasmine have wonderful customer service!!! She was very helpful and understanding of all my needs! I will definitely recommend this service to family and friends.

ALESIA S. 
Rating:
5.0

Great in-town location with limited selection of rental trucks as advertised.

LLEWELLYN C. 
Rating:
1.0

There was no person at the location and when I attempted to check in online I was unable to do so due to it telling me that I wasn't at the location according to the GPS even though I had given it permission to show my location. I was fortunately able to borrow someone else's phone which eventually worked. The process still took quite some time. Funnily enough the lock code I was given was HELL which describes the online checkbin process perfectly.

Joseph E. 
Rating:
5.0

The overall experience was good, I had no problems.

JOHNATHAN B. 
Rating:
1.0

Create a system that allows dealers to rent trucks that have a full tank of gas so there is no misunderstanding.

WILLIAM D. 
Rating:
5.0

More lighting needed in the area. I picked the truck up after hours.

Amana X. 
Rating:
1.0

The representative in the building was very rude and unprofessional. I understand telling the customer the policy about tardiness but she had a demeanor that was of impatience and rudeness. The truck that we received did not have a drop of coolant and almost broke down driving to our destination. My husband had to buy some coolant to put in the Reservoir. I called and left a message on the answering service but till this day I have not received a call back. Terrible experience.

LAKEISHA G. 
Rating:
3.0

When I picked up the 10' truck, it had little less than 3/4 of a tank fuel. When I brought the truck back I made sure I had 3/4 of a tank . But when the person checked it, she said its not enough fuel in the tank & charged me $10. This comes to about 5 gallons of fuel. If it was couple of gallons, I don't mind. I was charged too much for the fuel. I don't like it.

Sajid F. 
Rating:
5.0

I did not know my drop off was to be done totally online. After a few adjustments I figured it out. It would be helpful to have known in advance.

BRENDA K. 
Rating:
3.0

Customer service

LISA R. 
Rating:
5.0

Rental and return went as smooth as can be expected. Will use them for all my local rentals going forward.

Lloyd J. 
Rating:
5.0

Keep up the good work.

taiwo A. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

Customer did not leave a comment.

DEVONN D. 
Rating:
1.0

Your online services are not user friendly. The hitch on the truck had been stolen and the only option U-Haul suggested was for me to purchase a hitch...which I did (after driving 10 miles to a U-Haul location that actually sold hitches). One representative offered to refund me the $50 rental guarantee. Once I finally returned to the New Hope Road location (Jasmine, who was very nonchalant regarding my rental issues) informed me that her boss (Derrick at 678-218-7558) refused to refund the (which after the $27 I paid for the hitch would have only have been $23 that would have been refund to me). Finally after conversing with my male friend did Derrick agree to refund me the $23. The interior of the pickup truck was very muddy and dusty. I've rented from U-Haul every week for the past month and each time I ran into major issues. I must give credit to Korea (at the Riverdale location). She was extremely helpful and her customer service was off the charts. At this point I seriously doubt if I will use U-Haul again. I'd rather pay a little more with another company than to deal with online issues and terrible customer service.

MARION D. 
Rating:
3.0

The location was convenient and they were friendly but completing the contract took too long and I couldn't get a printed copy of the contract. The truck had a short ramp which made it steep. The air conditioning worked for about 30 minutes of the 3 hour trip but the truck drove fine.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Nothing to note at this time. Current service and assistance by representative was very good.

clyde M. 
Rating:
4.0

Nothing. Everything was perfect. They should teach other locations how to do it.

REGINALD M. 
Rating:
5.0

Easy process but the truck needed to be cleaned out upon pick up

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Imran S. 
Rating:
3.0

Where I made the reservation. I went to pick up the truck and the location was moved to fayetteville where I needed to get it. Noone called me, sent an email to let me know I had to go to a different location for the truck. They didn't have an exact address it just said fayetteville. I had to go online and search for uhauls in fayetteville. It took about 20 minutes before I could find. It was very difficult.

stephanie G. 
Rating:
5.0

Upon renting the 10' truck online, I thought there was a ramp that was provided as part of the rental. None provided. Rental agent was very kind but was not sure why not. Thankfully what we were hauling was not an issue, but for someone else it might be. Online should be more clear. Otherwise it was a smooth experience.

renata S. 
Rating:
5.0

Not at all

Hakim Z. 
Rating:
5.0

Customer did not leave a comment.

Tammy O. 
Rating:
5.0

Excellent customer service

Stephanie P. 
Rating:
2.0

Make sure the rental equipment is at the location

MALIK B. 
Rating:
1.0

Terrible, no one answers the phone. Truck had not been processed just dropped off, had to wait for it to clear which took forever.

Graves R. 
No reviews have been submitted for this location.

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