Customer Reviews for Auto Embassy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Embassy

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Scot D.
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Maurice was awesome to work with. I can't think of a single thing to improve.

Shashana A.
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No need for improvement it's great

ANDRES M.
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Customer did not leave a comment.

Michael W.
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Maurice is great to work with.

David B.
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Attendant was very helpful. Customer focused and reached out to offer assistance. Much appreciated.

Kyle M.
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Staff was very helpful, and showed me several important features I appreciated knowing during my trip!

SHELBY A.
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Customer did not leave a comment.

KENRICK T.
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none

CHARLES F.
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very pleasant experience. Auto Embassy the best!

JESSICA D.
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Customer did not leave a comment.

SAQIB A.
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Very poor way of communicating to the customer by the representative. He made me disconnect the trailer myself while he was present and watching. He didn't even know how to greet a customer. He must undergo a good communication training program. Very unprofessional attitude.

Zachary G.
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Customer did not leave a comment.

AARON M.
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Returning the truck when no one was there took 30 minutes in my phone because the U-Haul website was slow and kept giving me errors.

MICHAEL F.
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If you need a truck call Auto Embassy, the service is excellent and the owner is an overall great guy to work with.

denzell W.
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The miles are wrong, and I was charged 2 day, not to mention the door was stuck up and I could not move for 3 hours trying to get the door to come back to a close worst uhaul experience and I will NOT use you guys again

George J.
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Friendly staff. Great service

Jack U.
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Customer did not leave a comment.

ROSS A.
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Customer did not leave a comment.

Amber M.
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There was twizzler wrappers and used mask in truck. Truck was not clean. The seal was broke on front driver side window. Noticed after pulling out of lot.

Mark K.
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Customer did not leave a comment.

Ashley K.
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None. My experience was very positive.

Vera G.
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Very helpful backed trlr in for me, quick and easy check in. Have used that location before - and would use again

Lisa R.
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Love this location! Great to deal with, speedy and convenient!

Jerid B.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

Lawrence B.
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Customer did not leave a comment.

Michael W.
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Maurice goes above and beyond to take care of his customers.

Timothy R.
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Nothing

Caleb D.
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The trailer I rented was at a different location than where I ordered from so I had to go to a second Uhaul further away. After arriving there I was notified they do not have balls for the trailers (which I requested for online). Then I had to leave Uhaul for a second time to go buy one somewhere else. However despite these issues Maurice Doughty was awesome help!

Dana M.
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Customer did not leave a comment.

John M.
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Just keep up the good work.

Louis H.
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Customer did not leave a comment.

Reed B.
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Customer did not leave a comment.

rebecca D.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

Michael B.
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The gentleman who helped us was friendly and professional. When we dropped the truck off, the person there was impressed with how well maintained the equipment was.

Mike N.
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Customer did not leave a comment.

Jennifer B.
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There were a lot of things wrong with the truck I rented. The driver side mirror was loose, and I had to adjust it MANY times! Which is terrifying since being able to see cars coming up on your sidein a truck that size is almost impossible already. The AC in the truck worked but when I turned it off all the heat from the engine was piped up through the front council and was blowing on my feet the whole time. It wasn't just warm it was really hot! I had to pull over twice to give my feet a break :( And not that this is something wrong, but the guy at the location did not mention the "towing" or "hauling" button. The truck ran like utter crap for the first 45 minutes until I figured out the button. Which was also very scary since I was on the freeway. Overall I was kot really happy with the truck and probs won't be doing uhaul again.

Shashana A.
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The U-Haul guy was very helpful and knowledgeable great service

theresa F.
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Customer did not leave a comment.

Joe H.
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Great experience. Could not be improved.

Reynaldo G.
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Needs additional lighting especially when returning equipment during dark hours. Needs to provide courtesy/self-service tire air pressure service check of your tires prior to your departure.

Michael W.
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Maurice goes above and beyond to take care of his customers. I love renting from him.

Lisa B.
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Customer did not leave a comment.

David B.
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I don't remember the name of the man who helped me, but the whole thing was a very nice experience. Friendly, professional, knowledgeable, and helpful. Two thumbs up!

Christopher F.
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Customer did not leave a comment.

Charles L.
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Everything was great. The gentleman who was there (mornings of 8/7 and 8/8) was very nice and made sure everything was just right. Give him a raise!

Juanita L.
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Staff extremely informative, helpful and expedient. The check out process was so easy. Great location and zero stress.

Jennifer J.
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Customer did not leave a comment.

THOR N.
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The location was easy to find. I can back a trailer well. A parking location/spot in the lot might be harder for a person who cannot back a trailer to find.

Coralyn F.
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Customer did not leave a comment.

Patricia H.
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Gentleman was kind and courteous. Great attitude. Enjoyed working with him on renting my uhaul.

Jeff B.
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Customer did not leave a comment.

Max O.
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Customer did not leave a comment.

Josef B.
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The representative was very nice. Definitely would recommend this place as well.

Jeff L.
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Customer did not leave a comment.

Matthew C.
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This is NOT where I had arranged to pick this up. And the local dealer with whom we were dealing from the original location we desired was incompetent.

Kenneth J.
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Customer did not leave a comment.

jacob blackmon B.
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Updated insurance on the website. Online it said it was $5 but I was charged $14.

Karson D.
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Customer did not leave a comment.

Katrice E.
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Customer did not leave a comment.

Erin E.
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Customer did not leave a comment.

Mark C.
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NOTE: I will be very interested to see if anyone reads these comments and reacts to them. This 2nd pickup location was great. However NOTE this is the second location I had to go to as the first location did not have the truck that was reserved. Representative I worked with on the phone was good. The first location was also not open and had I seen it before making the reservation would not have rented from there. I also would not recommend anyone else renting from that location either. Very, very poor rating. I need a survey sent to me for the initial location so I can rate that experience.

Cassandra S.
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Customer did not leave a comment.

Alexandra K.
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Great people, great service! Really appreciated the entire experience.

Taylor B.
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Customer did not leave a comment.

Bethany R.
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Customer did not leave a comment.

James W.
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The gentleman that helped me went above and beyond to get me in the right truck. He was very helpful with guiding my car onto the car transport. Overall, I would definitely recommend this location.

Joshua C.
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Friendlier and much better experience then the business loop location!

Jeffery N.
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Customer did not leave a comment.

Scott P.
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Well forgetting the extra 300 miles I had to drive just to get the truck that I should have been able to pick up in the town I lived in (which was not an issue with this location but did piss me off that I was compensated $30 off for the run around of going to 2 other locations before being able to pick up the damn truck) it was raining when I picked the truck up at this location and the guy wouldn't do a walk through of the truck to check for damages and just made me take it as is and never explained to me the fact that any damages not marked with the x's were already damaged and if there were any not marked I would have been responsible. Without prior rental experience with uhaul I would never have known this... because I have been a loyal uhaul customer in the past I did know but that's not the point. I also was not provided with any training on the hooking up my car to the dolly or anything else about the truck nor was I asked if I needed it. I was just rushed through to get me out the door. Not happy at all with the experience of getting the truck. I also don't know if I will ever use uhaul again and I have used uhaul many times and will be needing a rental truck again when we complete our move but doubt I will be using uhaul.

Armin M.
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Customer did not leave a comment.

Melissa H.
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Nothing at all. This was a great experience and I would highly recommend this location.

Vera G.
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The Mr, that was on duty (I've forgotten his name. Maybe Marcus) was Johnny on the spot when we pulled in backed the trlr up for us and unhooked just took a coupe of minutes! Returned about 5:45 Thursday eve.

Maggie J.
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Great experience! We needed a rental at the last minute and he made it work. Nice guy and good service.

David S.
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Customer did not leave a comment.

Melanie A.
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The gentleman that checked us in and got us set up was fantastic. He saved me quite a bit of money and was very friendly. I just wish I remembered his name. Give him a raise.

Donna A.
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I have previously rented trucks from other U-Haul locations in Columbia and this truck was by far the cleanest vehicle I have ever received. The gentleman I worked with at Embassy was extremely helpful, providing complete answers to all my questions and providing helpful tips. In the future, I will use this location should I ever have a need for another moving truck.

Doug Z.
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Customer did not leave a comment.

Dawn L.
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Customer did not leave a comment.

JANELLE C.
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Customer did not leave a comment.

Miranda N.
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Customer did not leave a comment.

Larry J.
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Easy process to reserve and rent. Let them know how much space you need and they will find the best available truck. Saved me time searching all the locations to find what I needed. Thanks Uhaul at Blue Acres Thrift Store & Auto Embasy.

Ryan B.
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Customer did not leave a comment.

Jacob L.
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Customer did not leave a comment.

Jack G.
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This is the second time I have done business with this location. It is the only location in Columbia MO that I would use for our UHaul rentals. Thank you Maurice!

Jim B.
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Was closed when I dropped it off!!

Debbie W.
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Customer did not leave a comment.

Ann W.
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Wish the steering wheel moved for an adjustment. I am short and seeing was a bit tricky. Also, the metal latch holder on the floor of the back of the truck is raised up so I got the toe of my shoe stuck in it enough to almost trip out of the truck. Scary. And I understand that nothing can be done about the hitched but I just wish they could swing out of the way to stop from hitting your chins.

Anthony A.
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The place was closed on drop-off.

Whitnee J.
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Customer did not leave a comment.

Linda H.
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Customer did not leave a comment.

Brad B.
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No suggestions. We felt that the customer service provided by Maurice and the whole experience was excellent.

James V.
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Customer did not leave a comment.

Dan F.
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No packing blankets made me sad.

Abigail W.
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Customer did not leave a comment.

holly G.
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Excellent service

Barry E.
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Simple and easy drop off!

Tomas S.
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The Sexton Rd rental is not qualified or Curtis to renters.

No reviews have been submitted for this location.

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