Customer Reviews for Auto House
(U-Haul Neighborhood Dealer)

660 reviews

1611 Lincoln Ave   Waukesha, WI 53186
(Next to Hop-It BP)

(262) 544-1165

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    9 am–4:30 pm
  • Saturday
    8 am–3:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(262) 544-1165

1611 Lincoln Ave
Waukesha, WI 53186
(Next to Hop-It BP)

Services at this Location:

Hours

  • Mon–Thur
    9 am–5 pm
  • Friday
    9 am–4:30 pm
  • Saturday
    8 am–3:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tino D. 
Rating:
3.0

They changed the location and messed up the return date and some other small details

Noah C. 
Rating:
3.0

still miffed they over charged for fuel on prior visit and the only course of action I had was to call a random stranger's phone number (believe the district manager) to "state my case". Disappointing. Was obvious not correct but everyone took the money Irregardless Should be able to resolve at the store level and not be given some random person's number to call. Will not be back to this location as a result.

stephen K. 
Rating:
3.0

seems to be confusion on the bill. quoted at pickup extra miles .29 cents per mile. Charge $1.00 per mile. Full surcharge $58? We returned it exactly 1/2 full as we received it.

stephen K. 
Rating:
5.0

Everything was great. Great people and great service.

chris M. 
Rating:
5.0

Customer did not leave a comment.

irving S. 
Rating:
4.0

I stopped in a few weeks before I picked up the car dolly the man at the other big uhaul store in waukesha told me don't worry i have lots of these printed out price of 168 when I went back he had none. Found one down the street for me but the price doubled. The guy I got it from down the street was great

KIM M. 
Rating:
5.0

Great service. Recommend uploading drivers license information as requested by the uhaul email

DAN Q. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Friendly accommodating staff. Excellent customer service. Convenient location.

EWIN M. 
Rating:
5.0

Great company

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Belem S. 
Rating:
1.0

Worst experience ever. He could not find my reservation. Had to do a new one, which took another 30 minutes. He saw that I was black and treated me horribly. Left out important fee information at the end he added mileage.

SHENITA T. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

DEANTE S. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

Easier self check in process

Dylan T. 
Rating:
5.0

Customer did not leave a comment.

Juliana P. 
Rating:
5.0

TERRIBLE online experience but the supplier on-site was fantastic. Im 31 and live on my phone — I should be able to figure it out

Steven S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
4.0

Nothing at this time.

Jim J. 
Rating:
4.0

The truck we rented was very clean and easy to use. The staff was very helpful and friendly. Extremely flexible with our schedule as well.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

carol R. 
Rating:
1.0

The location didn't have very good signage and was closed on the day I was scheduled to drop off. I had difficulty using your online check in, the system kept freezing up, I did get a call after dropping off because of the comment I made on your survey request. The rep on the phone was very nice.

Steven H. 
Rating:
1.0

The guy at the dealership was rude and made me wait over 20 minutes to get truck I already paid for. After I told him I had a baby in the car and all I needed was the keys, he then told me I could go up the road and go to another uhaul dealer. Rude, unprofessional, I will not be back.

Aaron B. 
Rating:
5.0

Owner was very pleasant to work with and very helpful during the process with questions I had.

Gordon D. 
Rating:
5.0

Easiest uhaul experience yet. Fast checkout and check-in. Very happy.

Mariah H. 
Rating:
5.0

Easy drop off and check out procedure. Plenty of space to back in trailer after use.

Chad L. 
Rating:
5.0

Quick and easy. Final cost landed right where expected.

Michael W. 
Rating:
3.0

This location doesn't coordinate with the move and rentals of the truck only for the 1 way move. But was better then running to Ann Arbor to pick up the tralier.

GregoryR Z. 
Rating:
3.0

Make sure that what the customer orders is actually available. I did not get 2 of the items that I ordered which made moving harder and more time consuming.

Brad T. 
Rating:
3.0

I did not like that everything had to be done on a smart-phone. I don't have a smart-phone and everything was very confusing. What is wrong with doing everything on paper with a pen? Even trying to register on a computer thru email could not be done and was told to use a smart-phone. I doubt I would use your service again if I have to do everything on a smart-phone!

bonny P. 
Rating:
3.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

None. The process was easy and Tom Michaels was very pleasant to work with.

Jerome F. 
Rating:
5.0

Great overall experience, I will always come to this location.

ANDREW S. 
Rating:
4.0

Service was great. Have a location in Pewaukee.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY J. 
Rating:
5.0

Nothing

James P. 
Rating:
5.0

The booking process was frustrating and inaccurate. I requested a truck in a location closer to my home and the location was changed multiple times to ares that we're significantly further from my home, resulting in increased mileage charges.

ELLA G. 
Rating:
5.0

Customer did not leave a comment.

CHAD V. 
Rating:
5.0

Nothing. The truck pickup was simple and quick

JAY J. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Friendly

GARY B. 
Rating:
5.0

Was happy that Tom reached out to see how things were going and went over drop off procedures with me. Had excellent communication and coordination for dropping off vehicle. Great folks at this location!

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Ramond W. 
Rating:
3.0

Customer did not leave a comment.

pamela Z. 
Rating:
5.0

Have someone on site. Fix the website for checking in

Daniel S. 
Rating:
4.0

I really hate to engage with UHAL Forever! When I submit my order I clear said NO to the Protection Plan but finally they charged me 14USD as the Protection Plan. Its kind of stealing money from the Customer rather doing a fair business. Worst to the Worst you U-HAL

Narayana A. 
Rating:
5.0

Customer did not leave a comment.

JOEL V. 
Rating:
3.0

One tire went flat less than 8 hours after pickup, had to call roadside to get it replaced. Also, no rental pamphlet or other paperwork was given to me at time of rental.

BRYAN E. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

ANN J. 
Rating:
5.0

Well done in all regards. Thanks!

carl B. 
Rating:
2.0

Customer did not leave a comment.

TIFFENY H. 
Rating:
5.0

No improvement needed. Great service, convenient location and quickly in and out. 👍

john A. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

STEWART C. 
Rating:
5.0

The staff made the pick up and drop off easy. Much appreciated.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
2.0

For some unknown reason, I was charged an additional $21.00. Please explain...

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Great experience. Clean equipment, quick pickup and effortless return. I'll definitely rent from this location again.

Robert H. 
Rating:
5.0

Appeared to be fine. I used the U-Haul app to drop off the car and the keys so I didn't meet anybody as it was after hours.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The entire pickup process, after the online reservation, was 10 minutes. Great service.

TINA A. 
Rating:
5.0

Very helpful!

Kathy A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
1.0

I was charged $8.00 for safe tow coverage that I did not want or order. The overhead door was sticking and very difficult to open. It really pisses me off when a company rips me off, even if its only 8 bucks.

Douglas L. 
Rating:
5.0

The first drop off location suggested by customer service was not accepting trailers. Auto House was the second drop-off location, and was very friendly. Did not like having to go to a second location.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

No changes needed!

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Great Service! This is my favorite UHaul location.

DAN Q. 
Rating:
4.0

Did not have the second furniture dolly I requested. Made the move more difficult due to the distance from the apartment to the parking lot. The AP for returning the vehicle is terrible. A little out of sequence. Need to tell the customer that they will need the following information, before they turn the keys in or drop them in the drop box. Tough to take a picture of the mileage when the truck is already locked. it took three cell phones to get the AP to recognize my location. Will never go to a off site location again. U haul changed it on me, after i reserved a unit at a Uhaul store location. The location was less than 2 blocks away, really? they couldn't get the truck to the original location where I could have gotten the equipment I reserved.... they were also one blanket short in the count.

Jamie B. 
Rating:
4.0

Don't overcharge after returning!

Jim O. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Better customer service

Diana H. 
Rating:
5.0

Absolutely great experience!

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Everything was handled professionally and to my complete satisfaction.

bruce C. 
Rating:
4.0

Customer did not leave a comment.

Alissa D. 
Rating:
4.0

I would like to give a review of the U-Haul Rental System not just the Rental Partner/location. The people I dealt were very helpful, but the rental system allowed me to rent equipment to tow my car but didn't tell me my car (2008 Toyota Prius) wouldn't fit on the tow dolly even though the tow vehicle and the being towed vehicle is input into the rental system. Bumper facia and below would be damaged and torn off if I were to pull/push the car onto the tow dolly. I should not be able to rent a tow dolly for a car that it's not suited to fit. Hopefully U-Haul management will reimburse me for my charges. On top of the expense, hours were wasted trying to get this to safely work but no luck there.

Dean D. 
Rating:
5.0

Besides the computer system having some troubles when we got there, over all a good experience

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Alberto B. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer service was top notch but uhaul gave away my 26 foot truck so I had to use a 20 foot truck. Warning was given the day before and no other notices were sent.

Sam E. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Everything was to an expected standard

peter G. 
Rating:
5.0

Great Service Helpful answered all our questions

robert N. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

I spoke with and arranged to rent my truck from Silvernail Car Center. Despite having talked on the telephone with them TWICE to confirm my reservation well in advance of pickup, they emailed me, WHILE I WAS DRIVING TO THEIR LOCATION, to say that my rental was going to come from Auto House. Of course, reading emails while driving is a distracted driver and illegal, so I didn't find out about the change of rental locations until I arrived at Silvernail Car Center. TERRIBLE CUSTOMER SERVICE FROM SILVERNAIL CAR CENTER. Excellent customer service from Auto House.

Micheal T. 
No reviews have been submitted for this location.

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