I returned the trailer after hours but there was not much light at the location and the parking lot was not well maintained and completely covered in ice, which made for an unnecessarily dangerous situation when returning my rental. I was also bothered by their marquee which read â€œfaith over fearâ€ which seems rather controversial and triggering at the current time during the pandemic.Joseph K.
Customer Reviews for Auto Tech Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck parked in a ditch during the coldest day of the year. Doors frozen shut, had to struggle to open them. Tires has no air, had to spend nearly a half-hour filling them.Charles G.
Coffee all of the Center console , the cupholders, the seats. I had to have someone come out and clean that. Didn't notice till after I was on the road how dirty the window was it started raining and I could barely see out the window and I had to stop and buy Windex to clean the window it look like someone that had a sneezing fit on it.KEVIN W.
Customer did not leave a comment.Kenneth S.
It is obvious that U-Haul is not their primary business. the gentleman was very friendly and told me just what I needed to do. He was great.SUSAN F.
Incredibly rude service. Unhelpful. Left me to deal with everything on my own.Alexis T.
Uhaul is a terrible company that completely screwed me over. I had a reservation months in advance to pick up at a location local to me. Instead uhaul completely disregarded it and was trying to send me two hours out of my way to pick up my trailer. No one was helpful ended up having to make a second reservation for a larger trailer just to be able to pick up a half hour away from me. Uhaul has the worst customer service I have ever received!!Ryan B.
Probably not the best locationJohn K.
I was confused when i went to drop off my uhaul. It was a little shop on the side of the road and there were uhauls in a field out back. I called to ask what to do and was told to leave it and fill out the return on the app. I responded that to do so would cost me an additional $20 and I would prefer to have someone come check it while I was there. He then said to leave it and he would send someone out to look at it later.Heather K.
Our pick-up location was changed from our original reservation without our input or agreement, which forced us to change our trip and added 3 hours to our drive time. This was a huge inconvenience.Lee R.
Things are not well marked, so it is hard to tell where to park, drop keys off, etc. It is not the end of the world but something to consider if you are in a hurry.Tricia P.
Truck was buried in snow and cargo area was beyond filthy. Looked like someone was hauling soil. My pickup time was 12 noon. Nothing was done to ready the truck for my trip. I was in a hurry due to impending ice storms. Then she gave me my bill at $300 over my quoted price. Took a while to figure out why. But I don't understand why she had made a new reservation instead of using my existing one? Took 45 mins for the truck and paperwork to be ready. UnacceptableDeirdre S.
Customer did not leave a comment.Roget P.
We dropped off on a Sunday, so didn't get to meet personnel. Used the Uhaul web site to self-return. Drop off location was spacious and easy to find.JASONT S.
Customer did not leave a comment.beth F.
I made a reservation for the main location at 300 W Housatonic St. for a 10 foot truck My reservation was then moved to this location and also changed to a 15 foot truck I would have liked to have been called and explained the reasons for the change before Showed I at the location. I had to call to confirm the pick up and when I did all they said is a 15 foot truck would be there with not explanationRobert R.
Trying to return that truck was stupid recalled turn on the phone for almost an hour then to find out they wanted us to do it online when I told him I couldn't I didn't have My glasses to do it on my phone they said they're all done drop the key in the box come to find out we were at the wrong place so they canceled everything so we spent another hour or so trying to get a hold of them and doing everything online to get rid of it and leave overall it sucked the way you guys have ice getting rid of the vehicle And dropping it offJames C.
My overall experience renting a UHaul trailer was positive, but I was very disturbed that one cannot reserve a trailer for pick up at a specific location and be guaranteed that it would be available at that location. My first reservation would have required me to drive over an hour to pick up the trailer! This Pittsfield location however worked out great - and the guy in the office who hooked up my trailer was very helpful!!!Robert M.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Mat F.
Customer did not leave a comment.Richiele P.
Refer people to a different U Haul location locallySergio T.
Customer did not leave a comment.Jeffrey B.
Trailer was not there when I arrived at 9 AM. Dealer called customer who had the trailer and got voice mail. He should have called night before when it hadn't been returned. He sent me to the UHaul down the street. They didn't have one. I called UHaul central. Great guy on the phone found me one but 25 miles away in opposite direction. I decided to go back to Autotech and see if it had arrived. When I returned to Autotech, they said guy would have it back in 20 minutes. 45 minutes later, he showed up. Passenger side light didn't work. I took it anywat.Richard C.
Customer did not leave a comment.Francis C.
Customer did not leave a comment.Owen K.
Customer did not leave a comment.Luke C.
Rusty equipment should be replaced. Locking mechanism for the hitch was faulty and was very difficult to lock.Alexander C.
This place is filthy, the man who checked me in was rude. Last time I go there!Elizabeth I.
Staff was friendly and great Customer Service! Facility was clean but, not the easiest place to drive to with 26' truck and trailer attached. A paved parking lot would make things easier but, not necessary.Kris K.
I WAS CHARGED A CLEANING CHARGE, AND I DIDN'T EVEN USE THE TRUCK. I ENDED UP NOT NEEDING IT AND RETURNING IT IN THE SAME CONDITION IT WAS GIVEN TO ME. I WILL BE DISPUTING THE CHARGE.Rita C.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.shlomo K.
Customer did not leave a comment.Lori B.
Very good servicecarlos A.
For some reason my original reservation was moved from a different location in Pittsfield. I showed up at 8 am to pick up the truck. The person working was not able to help me (and spoke very broken English, so he was hard to understand), so I had to wait for someone else to show up. When they finally straightened the paperwork out, they brought me to the truck. It had a foot of snow on the top of it and was stuck in snow and ice. They did nothing to help me get it out. I ended up being almost an hour late. I also had to take about 45 minutes to clear the snow off the top of the box, because it is a civil offense to drive with snow on a vehicle in Massachusetts. I hope that IF I ever need to rent in Pittsfield again, my reservation will stay in the location that I had contracted with. I don't think it should have been changed, and if it were ever changed to the 1335 W. Housatonic location I would cancel immediately.Richard W.
You can have the equipment at the original location agreed to. (Cohoes NY) You could also stand behind your guarantee for $50 without the hastle!!!Robert C.
My reservation sent me to another location to pick up vehicle and caused delay and inconvenienced me. The inside of the windshield was filthy - had obviously not been cleaned which made driving difficult, dangerous and extremely stressful.linda P.
Customer did not leave a comment.KAREN L.
Look, this place did the job. It was organized helpful and again made it easy since this was not the original drop spot.Brent C.
The people were very friendly, but did not even know I had a reservation. The truck was started after they pulled my reservation up to warm, but the snow was not cleaned off the hood and windshield. The wipers were shot and the metal was dragging on the windshield and no wiper fluid. The cardboard sign was left on the seat and the man that brought me out to go over truck had to move it when he got in.patricia T.
Tell them they will also be charged a whole days insurance for being an hour late.david T.
Owner very rude and truck not quite ready; he didn't want to explain workings of truck; made us feel as if we were bothering him by asking questions. Went to wrong U-Hall store first- up street, not open, large,new, beautiful then figured out different place-Auto Tech-further out of Pittsfield -not explained when made reservation. Man not helpful and down right rude.Corinne B.
First of in ma there were two locations on the same road. So we ended up in the wrong place and it was closed. So we phoned there tech and they made it all work for us.Jessica V.
Customer did not leave a comment.bill A.
Customer did not leave a comment.Cynthia R.
I requested the truck pick up for Westfield MA. I was told the day before that I had to drive two hours out of my way to pick up the truck in Pittsfield MA. This was not right. When I got the truck the oil light was on and worried the whole time that the truck my break down. Then I read, after the fact, that there was a temporary repair made to the truck and I acknowledged that the truck my leak...I was never made aware of that verbally, he just made me sign quick and never acknowledged the potential for water damage. I guess I was lucky it was a dry day and night. Lastly, when I called customer service their only response was "I can't do anything" then why have customer service. I had to drive two hours out of my way to pick up a truck I had ordered, didn't get reimbursed for my mileage, drove a truck with the fear of breakdown and got terrible service from UHaul. Oh yeah, when I called the facility where I was going to pick up the truck, as I was told to do by UHaul, the jerk in the phone hung up on me not once, but twice, without me ever being able to ask my question. I will do all I can to never rent from your company ever again and if I can I will tell everyone I know to never use your company.Mark A.
Customer did not leave a comment.Donald B.
Loading the car onto the auto transport was difficult (even with the help of an employee) because the ground on the side of the buildings wasn't level. We had success only on the other side of the building (both areas are dirt, not asphalt or cement). However, my car (underside) was already damaged by the time the other side was used as the on-loading location. Also, the franchise owner did not complete my contract correctly (insurance at lower level than requested; no effort to get the right number of the plate of the car (2014 Hyundai Elantra) that was being towed; no indication that my car's road clearance would be insufficient for the auto transport was given when I brought my car in for inspection, as requested in the U-Haul rental requirements; only 1/3 of the truck's left rear light lit up on night or brake use). The trip was safely carried out. The truck performed well. However, the "lips" on the inside of the auto transport ramps (and horizontal platform) are too high for an average sedan. I loaded an empty 2014 Hyundai Elantra 4-door sedan and, at the bend where ramps meet platform, the bottom was ripped/crunched by the inner "lips." Unlike 15 years ago, the auto transports have become heftier, perhaps to accommodate SUVs and pickup trucks. The currently high outer "lips" should guide any tire into alignment, so the inner "lips" do not need to be high and should be lowered. SUGGESTION: Perhaps rubber liners can be provided for sedan loading (or the whole fleet of auto transports need to have their inner ramp & platform "lips" ground down). My insurance claim is pending on this. I was quite dismayed, but under the circumstances/time constraints had to force my car on (the damage already having been done) and back off at the unloading site.wanda B.
Customer did not leave a comment.HOWARD S.
This location's equipment is very old and like driving a tank. Thank goodness I only needed the 15 ft truck for around town! I would have been terrified to go any distance in it! Steering very loose and sloppy, brakes spongy, and shocks shot!Merle B.
The only issue was when I discovered as I got the truck home and began to load it that the passenger side middle rail inside the truck was broken at the first screw location toward the front of the truck. It didn't affect my move.Timothy Y.
Customer did not leave a comment.Brendan D.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.joanne O.
Due to traffic, I was 8 min late for my drop off and you charged me a whole additional day. This is ridiculous. I wouldn't mind an extra hour for a smaller price, but a whole day is a ripoff.John B.
Customer did not leave a comment.Gina V.
Customer did not leave a comment.James S.
Customer did not leave a comment.Joel G.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Michelle A.
Customer did not leave a comment.Julia W.
Customer did not leave a comment.Liz G.
1. I was quoted a lower price for mileage over the phone 2. called and talked to uhaul customer service rep who said he couldn't do anything 3. was charged for some gas even though i brought truck back at same gas level Sorry my experience was so bad I will not use uhaul againJOHN E.
Customer did not leave a comment.Sean P.
My refund hasnt been processed..the agent is unwilling to assist..hes rude.. Im not happyCARLTON H.
Customer did not leave a comment.Ashley S.
We were lied to. We called that morning to inquire about a 10 foot truck and we were told we could use one. The price would be $20.00. The mileage would be .49 per mile. When we arrived at the place we were told that we couldn't use a 10 foot because that was only a one way and that mileage was .79 per mile. This ordeal ended up costing us $61 bucks for two hours. Absolutely ridiculous, this is the second time I've had trouble with Uhaul. I will never use them again.JERIMIAH L.
Perfect in every way. Jose and Raoul were efficient and friendly.Anita D.
Customer did not leave a comment.thomas S.
We had originally requested the truck for July 4th, we received a call, that the truck was not available on that date, and that we could pick it up at this location on the 3rd. No extra fee 30 extra miles. We were very please. However, when we went to get it, the girl didn't seem to know what she was doing. She asked if it was a one way rental, then she said there was not the additional 30 miles. After explaining and a co-worker helping her, she agreed we had the 60 miles. We rented a $7.00 dolly. On the day of the return, I brought it to this site again. They tried to charge us 2 days!! I explained that was not correct. Finally after the hassle of this, I leave and notice on my slip we were charged $10 for the dolly! I will not go to this location again, and I should be refunded the $3.00 overcharge!John A.
Not send them 30 miles out of their way to pick up the trailer when there was one available right in townBruce H.
The staff was very unprofessional and unhelpful. They were short, rude and mean on the phone, and unwilling to assist in basic ways. I made 3 different reservations with three different people, all for the same trailer! The woman was the kindest, one man was decent but his English was too poor for him to understand m, and the other man was an asshole. I would not recommend this location to a friend, and as I have been a uhaul costumer for years, I'm very disappointed with this experience. The worst by far.TOPHER M.
I was entirely satisfied.thomas N.
Customer did not leave a comment.JENNIFER W.
Customer did not leave a comment.Albert M.
Vehicle (15 foot Ford box truck) was higher miles (95k) but performed very well and well maintained. Better than some newer moving trucks I've used in the past. No complaints at all. The pick up location had me in the truck and on the road in less than 10 minutes. Very easy experience and the people there were friendly and knowledgeable.ANDREY K.
The whole interaction was rushed and lacked personality and attention to detail. This culminated in the agent trying to overcharge me 50miles because they read the mileage wrong. Only after I insisted they recheck the truck (because I had taken a picture of the ending mileage) did they admit fault.RHET A.
Customer did not leave a comment.vincent S.
Customer did not leave a comment.jeff B.
I wanted to rent from a closer location but they said a 10' truck was not available at that location. I I took the trek out there and had to rent a 15' truck at more costs. That doesn't seem right.Peter G.
We were given 2 different pick up places and that was confusing..Marjorie P.
I am a very busy person and being able to pickup a U-Haul and return it on the weekend makes your location the best.MICHELLE H.
Customer did not leave a comment.Gregg L.
Ordered a smaller trailer but was given a bigger one. Apparently this was because no smaller one was available but this was not mentioned at dealer. Larger trailer turned out to be a problem - unhitching it at the end of the rental was a huge struggle and there was no guidance or anyone to help. Your video just said to "pick up the hitch" after loosening it, but due to the weight of the trailer, its location (slightly uphill), and the poor guidance, it was a horrific struggle to get the trailer unhooked. Would NOT rent a trailer like this again - too difficult to work with.David B.
Customer did not leave a comment.carole H.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Crystal D.
Customer did not leave a comment.Crystal D.
Customer did not leave a comment.Anthony V.
Nothing very friendly serviceSteven M.
Customer did not leave a comment.Alex K.
Customer did not leave a comment.eric L.
Customer did not leave a comment.Len C.
Customer did not leave a comment.DAN M.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.barry L.
Customer did not leave a comment.Claire M.
To far outHOPE D.
They did a great job.Nathan S.