Customer Reviews for Automotive Specialists of Payson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Automotive Specialists of Payson

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Anne Marie H. on

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Uhaul is expensive as far as I am concerned. Don't know how someone could use them long distance unless they have a better rate. Will have to check Budget and Penski rates. I must say the truck was good on gas and drove well.

Alexander G. on

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Fast pick up fast return no issues whatsoever

Michael D. on

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Ignition casing was laying in the front passenger seat. Looked like someone tried to Hotwire truck. Was given the worst truck on the lot. Good was not latched and popped open while driving. Cliff stated they had just replaced ignition switch and didn’t complete putting it back together. Uhaul told me I couldn’t rent from heber because they were closed on sat. Gave me less miles to drive and I had to pay overages. Sorry uhaul, unless you credit me back for my extra miles I will be going to your competitor. 1/10 stars. Never had I felt this betrayed by a company I used all of my life.

Samuel S. on

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Have someone there during business hours

Vic K. on

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Uhaul had me drive 15 Mile's to deliver the trailer in Tempe. I live in East Mesa. I passed several Uhauls on the way to that location. Unacceptable

James S. on

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DALE L. on

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Windshield was extremely filthy inside and out. The overall truck was was clean and ran very well. I do dispute the $20 charge for not being able to log on to uhaul.com/share. It was dark and I am not the most technological person. I did call the number on my contract when I arrived home to report that I had dropped the truck off. I request that you do not levy that charge against my account. Thank you.

ron E. on

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Cody T. on

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Henry H. on

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Jerry S. on

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Camelback M. on

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Jeffrey P. on

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Justin is tripple A service

NEIL F. on

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Nothing that I can think of. Thank you

robert G. on

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Price per mile is to high.

FEYD P. on

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I've dealt with many uhaul dealers, most of them try to do the best job possible. As they explain and I observe, all the problems come from corporate.

Robert R. on

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Robert L. on

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Douglas S. on

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No one there it was a Saturday We passed ig the first time as it was not marked as a uhaul location from the road it was a repair shop

Norma A. on

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The Star Valley people were EXCELLENT. However I originally reserved it from the Payson AZ weeks ago off of Longhorn. When I went by there a day before to check what kind of lock I needed I was told they didn’t have a 26ft truck available, it was in the shop for repairs. I was beyond livid, if I was running that place I would look in the database to make sure it wasn’t reserved so that I could get one to the location before the customer came to pick it up! Guess too much to ask for them! A very condescending rude UHAUL person called me wanting me to miles out of my way to pick one up. Finally found the people in Star Valley, they were AWESOME ????

Robert R. on

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Bonnie M. on

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Could use more parking spaces

RON K. on

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Dale S. on

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Excellent truck, excellent service, highly recommend this location for rental. Friendly definitely a five-star operation. Will rent from them again.

George P. on

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friendly and efficient service!

ANNITA F. on

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Passenger tire was bald should hv not been on a longhaul.

DANIEL L. on

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Justin overcharged me and won't refund the money.

Allen M. on

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Tracy C. on

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Robert C. on

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The truck was new, but was pretty dirty when we came to pick it up. We were telephoned about 15 minutes before the scheduled pick up time and asked to change to another day, but we couldn't as all our plans were already set. Our original U-Haul pick up location did not keep any pickups on hand, that was pretty inconvenient but we were able to work with this alternative. We were not happy that the original location never called us to let us know that they couldn't supply a pickup, but the alternate location did call so we were able to get the pickup at that location. As we have such few options here, we were able to get satisfaction, but nothing more.

Kevin M. on

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CHARLES B. on

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I was in there right when they opened and they were slammed. The guy running the location was a machine, he processed 3 rentals and my return in an extremely efficient manner. Good dude.

DEBBIIE H. on

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Everyone was very helpful and kind. Great place.

Lisa C. on

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