Customer Reviews for Baileys Carpet Barn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Baileys Carpet Barn

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Matthew S.
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Customer did not leave a comment.

Keith B.
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When I scheduled my my point to point rental I was scheduled to return the truck to a dealer on New Circle road in Lexington. I went there and was told they didn't have room for that truck and made me go to Bailey's Carpet Barn 15 miles out of my way. I was never alerted that I would not be able to return the truck to the scheduled location. Also I tried to call the location in Ballwin and after waiting 45 minutes to reach someone I gave up. The second tIme I called I had to wait over 20 minutes then had to speak with a call center and not the actual location. Your trucks work fine but your customer server is atrocious.

Don D.
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Nothing. All good

Shaun A.
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Very nice lady very helpful

Lydia F.
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The trailer was very very worn out and scratched up but it served it's purpose fine. However the connection for the light hook up was corroded and we had to clean it before we could use the trailer or get it to work. The location we picked it up from was not great. The lady was very nice however not very professional or clear about what was going on. I would not have gone to this location but it is where U-Haul assigned us.

Terrell D.
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chad W.
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chris S.
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Scott R.
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Very helpful and reliable to have the trailers I reserve ready to go

robert B.
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Great friendly service. Mistake was made in billing three days instead of two. Quickly fixed the problem. The price overall was very fair.

Yanquan Z.
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The sign of the Uhaul is too tiny to find. it just like a credit card reminder on the window of the door. We went two laps to find it.

Allan T.
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James C.
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Nahamani H.
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John L.
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Very convenient.

Scott T.
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The trailer was in poor condition and because of a faulty hitch, it came off and caused us to have a blow out on a very busy highway. Luckily the only damage to our vehicle was our tire which had o 12 inch tear in it inferiorly.

Carol M.
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James L.
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Gary R.
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Harold P.
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James N.
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Great service!

Evelyn C.
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Very very nice lady who helped me. I will use them again.

Patricia O.
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I got there 5 min after 5:00 they were gone the contract said the hours off dealers was until 7:00 so I Santiago for sure where to park and I feel I got ripped off about the gas so next time I will only deal with a live perso or another company

ERIC M.
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martha W.
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gilbert C.
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There were closer and more convenient places for me to drop off our truck and I mentioned this when I called to reserve the moving truck. Over the phone the call center accepted the location where I suggested but a day later, the call center then text me telling me to drop it off at a different, further, location.

AMANADA M.
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Customer did not leave a comment.

steve C.
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No improvement needed.... awesome service, very nice people, Bill and Mel were courteous, very professional and easy to work with on this, my first ever rental. I would recommend them to anyone....

CHUNLING N.
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grayson B.
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Rickey W.
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I had a hand truck reserved but they didn't have one available. I just don't know how that can happen.

Ryan T.
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PUT A JACK ON THE TRAILER!!!!! It is inconceivable to me that the trailer didn't have a jack. An enclosed 6x12 trailer should not be without a jack, come on UHAUL do better.

Jerome C.
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Rented Thursday for 1 day at 5:00 pm. Was told to let them know if I needed another day. Called next day early afternoon advising need another day but would probably be a little late after 4PM closing. Was told just drop off in front of store. Dropped off at 6PM. Was charged a 3rd day. If had been told 1 hour late would cause charge for another day charge I would have hurried up and returned by closing. You all are a rip off. Never see me again!!!

Katherine R.
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Linda H.
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Doug S.
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This location was kind of out of town, not a full-service UHaul facility, and kind of a dump. BUT the great part was the gentleman that checked us in/out - friendly and efficient.

mary M.
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Customer did not leave a comment.

Lindsey W.
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Mel helped me with the truck rental as well as an appliance dolly. The location was convenient, easy to find, and best of all friendly! I would highly recommend this pick-up location to a friend.

Earl S.
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after three week reservation they had to find me a truck at a another location could have been a disaster had a crew already waiting on me.

Jerome M.
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Customer did not leave a comment.

NANCY C.
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Very friendly. Probably need more equipment and supplies

KRISTEN B.
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MATTHEW B.
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darlene F.
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ADAM C.
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One of the better experiences I've had with any uhaul rep. A+ experience, will use this location again.

Harry L.
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DARRELL B.
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David, U-Haul rep, was very helpful and accommodating.

SILVIA C.
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Karen M.
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CHLOE O.
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Ian H.
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LeRoy D.
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Ensure that the FAX Machine works. The machine would just ring and not answer. Thank You!

Greg B.
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Michael S.
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Excellent customer service!

Franklin F.
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Great customer service!

Doug M.
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No appliance dolly, no pads after we discussed them, no walk around truck inspection, and not the city I was told my truck would be in.

CARRIE K.
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Customer did not leave a comment.

MARK H.
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Make sure the vehicles are safe before renting them.

Regina M.
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great service

William M.
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Customer did not leave a comment.

MEREDITH C.
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Such nice and friendly people to deal with when renting a u-haul truck

David S.
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Fast friendly service, great location. Would use again and recommend to anyone needing a rental in this area.

JEFF G.
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Customer did not leave a comment.

john K.
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DOUGALD M.
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A family operation, they made me feel welcome, and wanting to return.

WILLIAM T.
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Customer did not leave a comment.

DOUG M.
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Again, very nice and helpful. I appreciate their efforts.

toby E.
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Only had the trailer I ordered, could use some more inventory.

rob S.
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HE DIDNT KNOW WHAT HE WAS DOING

DORRIS S.
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I rented a truck from this location at 4pm on Thursday for one day but I was still using it on Friday so I called to ask if I could bring it back on Saturday and the lady told me that because I didn't return the truck by 8am on Friday that I would owe for 4 days if I returned it on Saturday and I would owe an extra $30 on top of the 4days and the milage because I had paid the $100 deposit in cash I didn't make any sense to me so I called Uhaul customer service so they could explain it to me and they told me I only owed for 2 days plus milage and had some cash returned to me instead of owing about $80 on top of the $100 deposit. This lady shouldn't be allowed to rent out Uhaul trucks if she is going to try and scam people out of money. I have rented from Uhaul several times over the years but this if the first time that I have had any problems.

scott K.
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promised a storage unit when I booked the rental. Explained I need room for 2 coaches and a bed. Requested a facility, in advance, near The University of Cincinnati. Was sent to a place in Elsmere KY that had only storage units that had a 3 by 3 door opening so it was useless to me.

MARVIN M. H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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