I was charged for coverage when I specifically stated I didn't want it my insurance was covering it I am still being charged on every single rental I get I do not want coverage I have my ownKATHERINEEMORY H.
Customer Reviews for Beach Outdoor Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to pick up the truck from one location and then drive it to a second location to get the trailer. The ladies at both locations were very nice and helpful.DAVIDEDMUND U.
The ladies were awesome, great attitudes and extremely quick service.Luke A.
Keep it like it is service is Service was perfectSerena T.
Awesome service. Thank you!MARGONINIANE M.
Your crew is amazingDEBRAANN E.
Customer did not leave a comment.John I.
Customer did not leave a comment.MARK GERARD B.
Customer did not leave a comment.ROBERTLELAND O.
Customer did not leave a comment.Kirk H.
Customer did not leave a comment.JAMESSTEVEN C.
Customer did not leave a comment.KLAUSJURGEN O.
Customer did not leave a comment.TANISHA B.
Everything was quick, easy, and friendly.RUSSELLPERSHING G.
Staff was helpful, quick, and made the entire process smooth and simpleQUINCYANNE T.
Customer did not leave a comment.ARETHADAVIS G.
Katie was Bomb ! Sweet, Polite and ProfessionalCHYNIEYASYDNEY-N W.
Customer did not leave a comment.RICHARDWARREN M.
Amazing ðŸ¤©LATANYA B.
Got in and out with in minutes if that longMichael S.
What to do when your stuff won't fit in your friend's little pick up? Go to U-haul on Va Beach Blvd. It's between Birdneck and Laskin, on the left as you are headed toward Norfolk. Their 10 foot truck was easy to drive, even for someone like me who is used to smaller cars. The staff was friendly. I will certainly think of them first for any future need regarding quick, short term truck rentalSALLYLISA W.
Customer did not leave a comment.Jason L.
Simply marvelous!!!!!!!!HAASANSTEVEN T.
I had issues only with the app. I wasn't able to drop off the keys. I had to return the next morning to return the keys in person. Overall the service is excellent. ThanksERVIN Z.
The van windshield and mirrors had spots and did not have the greatest visibility. Nothing unmanageable, but not optimal. Everything else was great.Suyog B.
Customer did not leave a comment.Ronan O.
Customer did not leave a comment.JOSEPHFREDRICK B.
Customer did not leave a comment.REGINALDANTHONY M.
Customer did not leave a comment.Damon G.
Unfortunately I got stuck in the mud during my rental and really didn't feel that the company or uhaul assisted in the way that was best for the customer. Other that everything went well.Tranise M.
Customer did not leave a comment.DEBORAH G.
Parking lot for after hours drop off is very small and tight maneuvering. No posted instructions for exactly where to park.KENTANDREW G.
Customer did not leave a comment.Sarah M.
The two young ladies working the shop that Saturday were delightful, very knowledgeable, and gave me no trouble changing my order from a van to a small box truck! Thanks again, you've gained a life long customer!CHRISTOPHERWAYNE M.
Truck needs new wiper blades and I forgot to tell the Supervisor. Overall her service was outstanding.JAMESVINCENT D.
Customer did not leave a comment.Karl H.
The manager, Deborah, was one of the nicest persons I have ever met. She was really wonderful. Please know that I appreciate being able to work with such a wonderful person. Kudos to Deborah. Please give her recognition. thank youCRAIG C.
Customer did not leave a comment.John S.
Thanks Everet for helping disconnect the transport!James S.
Customer did not leave a comment.LEWISWARRINGTON W.
Customer did not leave a comment.Corey F.
Customer did not leave a comment.Lori H.
Customer did not leave a comment.Richard S.
None notedTimothy P.
Second time I used this location and both time were great experience.ALEJANDRORAFAEL A.
Front desk lady is very professional and knowledgeable. She helped us with many questions as a first timer renting a truck. Highly recommend their service.Jie Y.
Customer did not leave a comment.John-Michael D.
Customer did not leave a comment.Aislyn H.
Great customer service. Thank you.Christopher S.
These Ladies at Beach outdoor storage were absolutely awesome ! Helpful....Professional and just great to work with ! Went out of there way to help me !! A-1 service....As far as U-haul using the call center to book a truck.....Never again !! The worst experience I've ever had....Ended up costing me about $2,000.00 extra not to mention the extra time I had to spend moving....About 20 hours because U-hall used a phone number on file from 30 years ago when I rented a truck !! They booked my pick up at a place that went out of business in October of 2020...I booked and reserved a truck on December 18th !! When I went to pick up the truck, U-haul canceled the truck and trailer because they couldn't get in touch with me from my phone number of 30 years ago !! NEVER again and I hope other people read this and use caution !!JOHNMATTHEW M.
The mileage price is high but I had a great experience!PAMELAMARIE B.
Customer did not leave a comment.BRYANTTOKAR M.
Customer did not leave a comment.SEANMICHAEL K.
Customer did not leave a comment.John A.
Very good customer serviceJOHNJOSEPH M.
Customer did not leave a comment.CALVINDOMINIQUE W.
Have needed accessories for hitches. Ex. Hitch pinsCeleste O.
Nothing, you did great.EDUARDO C.
Customer did not leave a comment.Alexis C.
This is the only UHAUL I will use, they are very professional.Wayne J.
I did mobile check in. There was no directions to indicate where the vehicles were for rental. The rep was not helpful at all. I had to walk into the office to ask questions twice. Then was told the rental trucks were in a different area that I had to walk to or drive to. My service on my phone went out in certain spots when doing the mobile check in. It was frustrating. When I returned the truck, the rep did not go over final charges and when I got home, I realized I was charged cdw protection when I opted out during the mobile check in.Quintina R.
Counter staff were great.STEVEN D.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.CHARLESRICHARD H.
Customer did not leave a comment.Ross O.
Customer did not leave a comment.Carter N.
Customer did not leave a comment.CURTISEUGENE L.
I was helped by a very energetic, kind, and knowledgeable woman. She was informative and made the process very simple and fast. I would recommend this facility and or return myself.Julie L.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.Amy R.
Nothing needs to improve, Deborah was excellent and very helpful and kind! Very clean truck and fast service, would recommend this location to anyone.MICHELEANN J.
Customer did not leave a comment.Justine W.
Customer did not leave a comment.NICHOLAS D.
Customer did not leave a comment.PAULMORRIS L.
Katie -at customer service was absolutely Awesome....what a breath of fresh air for a customer....at Va Beach UhaulJohn H.
Customer did not leave a comment.Robert N.
My experience was wonderful and I will definitely be recommending this location to anyone who needs to move within the area. Staff was extremely helpful, friendly, and kind. The truck was in great condition and perfect for my needs.CARLLEWIS C.
Customer did not leave a comment.Tara Y.
Customer did not leave a comment.Colette M.
Customer did not leave a comment.BROCK K.
Customer did not leave a comment.Jose D.
Was told there was no record of us paying a $100 deposit and called customer service who gave us the run around as well. Will go to Penske rentals or Enterprise next time I need a moving truck. Uhaul will not be my first choice. Only last resort from now on. I want my deposit back.Joshua D.
Customer did not leave a comment.Justine W.
Customer did not leave a comment.EMILY T.
Air Conditioning in truck was inoperative but all else was great!EDWARDCHRISTOPHE K.
INCREDIBLY OVERPRICEDALEXANDRANICOLE C.
Was an absolute breeze to get the truck needed for the job. I highly suggest calling a few days in advance as they schedule their trucks on a reservation styled basis, but they are a pretty punctual site. I also checked out the truck I was renting prior to leaving and everything was in working order with a full tank of gas. Couldn't have been an easier time and would suggest anyone to use this location in their rental needs.CHRISTOPHERJOHNA G.
Website is difficult to edit and save.Keith O.
I got charged for a broken strap, after your own employee loaded me out and too a picture, also their manager was very rude, it's a good way to loose businessMAHMOUDA S M.
Nothing, everything was great!HINTONPERNELL M.
It was perfect. The ladies working there were very knowledgeable and great to work with. I would highly recommend themLinda W.
This is the nicest run operation in Virginia Beach. Thanks.WAYNEKIRK J.
Customer did not leave a comment.Mia R.
There were too many unnecessary delay's, 1) Issue with my expired license due to covid. At first they would not rent me the trailer becuae my license expired in June. It took too long for them to verify my explanation that NJ licenses were extended until Dec 31, due to covid. 2) My credit card was not returned to me. I lost 1.5 hours going back to Uhail ti get my credit card.Stephen P.
I filed a complaint with corporate about how an owner likes to berate people. I understand people are in a hurry and don't like to wait, but be available when you are open as your sign states instead of making the customer knock and walk around the property looking for your employees. Also what would help is having a return line for equipment..ETC. And one last thing fire the owner they are giving the UHAUL name a bad rep. As for me I'll go rent from anybody but you from now on.STEVENALLEN R.
Trailer could have been swept out a little better, not too bad. We also wondered if there was an alignment issue with the trailer as it was tougher to pull than we expected. We're moderately experienced at towing, have a camper and have pulled the same size loaded uhaul long distance before. But this just felt limit pulled on us a bit.JUAN G.
The receptionist was extremely pleasant, friendly and professional! The pick up and return were quick and easy. Wonderful experience ðŸ˜JULIAANNE G.
Had to walk through mud to get to truck. Only complaint. Otherwise excellent experience.Walter G.