The manager on duty when I rented the truck was amazingly helpful, polite, professional. Great experience!KARINDA LOVE B.
Bend Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not request a dolly or a set of blankets and were given them anyways. I was charged for the dolly. Truck had graffiti on it, and location was extremely difficult to get out of.Daniella D.
Customer did not leave a comment.Abram W.
Excellent customer service. Will use againTravis S.
As long as Cindy is still managing this location, I highly recommend renting your truck from this location. She is always available to answer questions, did so promptly, and made the entire process easy. I would rank her customer service skills in the top 10 I've ever experienced - and I would not have thought I'd say that about a truck rental place!Michael M.
The outside of the truck was filthy. It was clear that it hadn't been washed for quite a long time. The attendant even admitted that they rarely wash the truck. This makes it really difficult to ascertain any damage on the truck that isn't already declared by U-Haul. I would suggest that they wash the exterior and interior of the truck after every use. The only other complaint that I have is that the dolly and moving pads were bolted in the back of the truck. I did not rent either of these items nor did I need them however they took up a considerable amount of space that I paid for to move my belongings. These items should be removed from the truck prior to rental unless the person has requested them. I wasn't able to move all of my furniture due to the space that these items took up. If I paid for all of the square feet of the truck, I should be given that upon pickup. It was frustrating to learn that that space was unusable once I got to my moving location.Heidi H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Kasy S.
Customer did not leave a comment.Renee S.
Friendly and professional service. Went above and beyond to get things done.Tonya G.
Very helpful and I would use this location againDennis B.
Customer did not leave a comment.Cindy R.
Customer did not leave a comment.Eric A.
Ashlyn was great. Very personable and knowledgeable.DONOVAN H.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.Chanda D.
Customer did not leave a comment.Morgan S.