Customer Reviews for Big Bear Foodmart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Bear Foodmart

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KEITH H.
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Clean cup holders and don't fuck with me about the gas. Never starts with a full tank.

Abdullah A.
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I had difficult time to rent it and the system wasn't working and frozen and it's taken more than 7 days to allow me to find truk The agent came to help me after 15 minutes it's kind of him But I lost my time and that cost me 600$, added i didn't find open store in Toronto that made me returned to Hamilton too much because at the end of the night I went back to Toronto again by Uber because my car not with me and it was midnight. I really upset and frustrated.

Marco N.
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Customer did not leave a comment.

BRAD L.
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Customer did not leave a comment.

Netta U.
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Just one comment re: furniture pads- some of them were very dirty. Would be nicer to have clean ones for protecting furniture/appliances. thank you!

Hadi J.
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Please make it clear on the contract that this dropoff location has no staff to take delivery of the truck and you have to do it online. I waited for an endless amount of time for someone to show up and tried calling the number on the contract and the customer service line, only to realize then that I could've done it all online.

Minerva P.
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I can't think of anything to improve your service more, I was actually satisfied for renting your vehicle. I am just hoping that you keep maintaining the vehicle.

Mike R.
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Customer did not leave a comment.

CAMERONJ W.
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Customer did not leave a comment.

ritesh P.
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Truck was dirty inside driver and passenger sides. Wasted to much time for pickup and dropped, all work has to do customer by himself. I reserved for 4:15pm on July 2 and picked up at 5:00pm on July 2, wasted 45 minutes for pickup that's make me upset. Called to Big Bee location several times but no one Answered call. I m wondering if they don't answered customer call then why they run this business. Called to customer support And guy said, he is from technical departments and doesn't know about process of pickup. I filled gas 1/8 extra as tank was not full when I picked up. It's so hard to keep gas same if it's it full. I have to call for credit of my extra vast.

Evan C.
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It's a little annoying to do the rental process in a mobile browser. Might be easier to do through an app.

MOHAMEDK A.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Mohamed A.
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Customer did not leave a comment.

Jordan M.
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Did not have the correct appliance dollly that i had reserved

Gayle M.
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It would be helpful if customers were told you must do everything online and the store has no information.

Alexander W.
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Customer did not leave a comment.

Alice M.
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Had problem with mobile pickup and return since couldn't verify my location. But Joe was super helpful and friendly and assisted me through it all!! Joe

KEN M.
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Customer did not leave a comment.

Glenn R.
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Customer did not leave a comment.

Carmelo M.
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Customer did not leave a comment.

Andres O.
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The mileage of the vehicle didn't match the one on the online check-in site, and it wouldn't let me change it to what it was. The vehicle also did not include the two dollies I was charged for.

James S.
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A little confusing getting key from box via cell phone in setting up account. However,that could have been our fault .The representaive Joe came to our rescue and was a pleasure to deal with. Thank you to Joe awesome job Jim and Claire

Yolanda R.
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It was such an inconvenience on the battery of the van died I don't think it should be a charge for this inconvenience.

Simon D.
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Customer did not leave a comment.

NAVJOT S.
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The guy at store didn't even know what he was doing. My credit card got charged 3 times. I need someone to look into it.

Ian M.
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The truck I signed up for wasn't at the location. It took 45 minutes of phone calls to straighten things out. The clerk at the convenience store had to take my phone from me to talk to the Uhaul agent. It took two calls and a transfer to a manager to sort out. Not a good experience at all. I won't be doing this again.

evgeny L.
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No available dolly cart been promised! Lost 1 hour to find and pick up and return,at another location!

dennis C.
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Excellent staff Fantastic customer service Quick rental process On the road in no time. Drop off took only minutes

Shawn H.
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uhaul rep was pleseant

Joe W.
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The truck was not in good condition. We were afraid of not making it to our destination

nicole H.
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As it's not a main location staff are not savvy when needing information on rental prices or how system works. For faster service definitely go into a UHAUL not an affiliate location like this one.

Tarun S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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