Odd out of the way place. Why not use the large Uhaul place in Hyannis but the fellow who met me was quite nice and ordered a taxi to pick me up I was really irritated when I received a letter saying I eas to have dropped in back in another state. I called the number on the letter snd only got voice mail with no identification of it being a corporate phone number. Very unprofessional. I finally sent a letter with the e mail I received as a turn in receipt. AnnoyingBarrett B.
Customer Reviews for Big Boy Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front window was extremely dirty. Tire pressure was low and needed refilled. Car was clearly not properly maintained.DUSTIN T.
Ordering online resulted in an unnecessary delay. If not for Curtis I probably would have walked away and tried somewhere elseWilliam J.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Karen L.
Customer service was poor. The man at the location could not adequately explain my contract nor could the several customer service agents I finally spoke with after hours on the phone. I could not recommend this service to anyone whom I care about.Andrew N.
Curtis at Big Boy Rentals was very friendly and helpful and once we are ready to move next month we will be calling back to rent a bigger truck, Thanks so muchTennea D.
Tire sensor was on and had a flat. The sales person had no air gauge and put some air in it and said we were fine. The sensor went off again enroute. We called the salesperson And he said to patch it we would get reimbursed. No place we called could patch it by the time we had to leave for Delaware. My husband had to buy a gauge and continually check pressure during our 6 hour drive. We called a main uhaul lace and they said just call road side assistance if truck breaks down. How awful to ride for 6 hours and have to worry about a flat. We were extremely disappointed in the lack of concern from this organization. Also it took me a half hour to locate where I needed to drop off the truck because the URL was in valid and they gave us the wrong phone number.bethany M.