When the staff is in office it's amazing and fast smooth service... it's the ignored phone calls during office hours and the locked door during office hours that make it a crappy place to store your things, you literally cant get ahold of anyone and its annoyingSarah a. | Overall Experience
Customer Reviews for Big Mak's Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So helpful and friendly would definitely use this place again if the occasion ever comes up againJosh S. | Overall Experience
Customer did not leave a comment.CHRISTOPHER N.
They are lying about when I returned my equipment. No one at location during normal business hours. I talked to someone on phone at business who said she would take care of everything. But then charged me almost $200 for extra days and after hours return. I shouldn't have to pay extra cause you aren't at your business during normal business hours. Was told by drop off location that I should have used different drop location. If I hadn't been told that it would be taken care of, I would have found a different location.Carolyn T.
Customer did not leave a comment.DANIEL H.
I was very pleased with the level of service.Larry S. | Reservation
Melinda Stewart was very friendly, helpful and courteous. She made it a good experience. I will go there in the future if need be.Joe D.
Melinda @ Big Macs Storage was very accommodating and catered to our needs. Very gracious as I had to change my arrival time several times along with upgrading to a larger unit. Thanks Melinda!cynthia w. | Reservation
Customer did not leave a comment.Chris O.
We picked up our truck on Monday, dropped it off on Wednesday. Drop off showed Thursday. We couldn't prove otherwise so we were charged for an extra day. Since you had our credit card, we're helpless. We won't make that mistake again.Marye F.
Very nice people, but was told as long as the gas was filled to where it was it would be okay. We did that and are still getting charged an extra $62. Also got charged for 2 days of insurance and only had the truck one day.april S.
Customer service at this location was extremely poor. No one ever answered the phone. I had to call another location to get the reservation set up. I was lucky enough to catch someone there to pick up the truck or I don't think I would have ever got what I needed. I ended up needing to keep it until the next morning so I didn't have to drive there and drop it off in the middle of the night and it cost me an extra 70 bucks. 250.00 dollars for a 35 mile trip felt a little steep.Eric G.
Great people. Good job!Ricky H.
U-haul sent me to a closed business. That is unacceptable! The daughter of the owner was driving by and she stopped and her mother competed the transaction via phone. That is over and above customer service. U-haul - get it together because that is unacceptable!John V. D.
Nice car lot at drop off. Good service.JAMES D.
Have the requested equipment at the location to be picked up.l c F.
Newly opened family business did everything the right way. They were very flexible, accommodating, and fair. Glad to have done business with them!Brandon L.