I am requesting that someone in management call me so I can discuss my situation. It was a situation from hell. And if you ever want me to recommend your company to a friend you need to solve this situation.LAWRENCE F.
Customer Reviews for Botanica Yemaya
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.timothy B.
Keep up the good work.DANIEL B.
One of the nicest persons I've ever had the pleasure of meeting. Going above and beyond - I'd recommend him above anybody else.RAZVAN S.
Customer did not leave a comment.ASIA P.
Everything went well, keep doing what you're doing!!WOODROW M.
Was charged for 6 gallons of fuel although I used about 1.5 gallons or less. Please improve check in check out process bc something is inaccurate here. Dealers are supposed to know what conditions trucks are checked in and customers should not be penalized for only following steps at self service during after hours. 25 worth of gas is too much for someone that traveled only 10miles round tripdaisy W.
Customer did not leave a comment.Edward O.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Ashley W.
We were sent to a 24-hour drop off site that had no one there to help us remove the trailer and sign the return forms. When we called another local Uhaul to try to return it there we were told to just drop the trailer in the parking lot and he would call the person to see that it was signed out the next morning. We were told that if we returned at his location there would be a charge because we did not return it at the correct location. I specifically requested that it be a preferred return location and not a must return location. We did not have the availability to sign it out (no phone internet).GLENDA J R.
The salesman was kind, friendly, and explained everything to me. I will definitely use them again if I ever need to.CHASITY H.
Customer did not leave a comment.AMYSUE C.
Customer did not leave a comment.Anshani P.
Customer did not leave a comment.Dave G.
Employee was amazing. Very informative!Caleb O.
The previous location on 3114 Augusta Tech Dr was horrible. The manager at the storage facility was on the property doing his checks. He turned his golf cart around and saw us standing in front of his office and ignored us. We waited for 20 mins after that in front of his office, still no manager. He didn't want to service us, so we was sent to Botanica Yemaya and was given excellent service.Michelle R.
Personnel were very professional and made our move a great experienceSamantha B.
Service was great, friendly, & professional!!!MAXINE G.
There isn't much to improve upon. Service was thorough and expeditious. I recommend a pay raise.KACHEN C.
Customer did not leave a comment.KEZIAH S.
What a great place to rent a U-Haul. Very convenient and clean.TYSHELL M.
Friendly and went well above and beyond customer services needsanthony W.
I didn't have any problems everything went good from the time that we reserved the truck a week ago until we brought it back today.GARY W.
Customer did not leave a comment.KENNYON B.
Edwin Garcia was awesome he explained everything about the truck and auto carrier and was very patient with us and our questions. Will let all my Augusta friends know who to get uhaul services fromMary S.
Customer did not leave a comment.Aminah T.
Service was excellent & very professional! Thanks!Maxine G.
nothing great experienceJOSHUA B.
Customer did not leave a comment.Kenneth P.
I had a great experience, can't think of any improvements!AMANDA H.
In spite of the health pandemic, the customer service was great. He explained everything he needed me to do and he also helped me ever I dropped the truck off.Cindy J.
Customer did not leave a comment.kadeem B.
Customer did not leave a comment.Rush S.
Everything was GREAT! No improvement neededCandace G.
The owner has AMAZING customer service. He was actually closed today day and he came just to rent me a truck. Above and beyond!autumn W.
Make sure the truck is clean for the next personCynthia B.
Customer did not leave a comment.Anita J.
Customer did not leave a comment.Shelia C.
The owner was great and very helpfulCaNeshia M.
Customer did not leave a comment.Teresa F.
I am very pleased with my experience!! I was nervous to drive such a large truck but the man in charge was VERY helpful and comforting in the sense that he told me I had it! As far as the price is concerned, I think it was very fair especially since they are basically letting you drive their vehicles and trusting you not to ruin them.... A+++++!Victoria O.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Eric P.
Sorry o forgot your name but the gentleman their was really nice and helpful that you Mr.Brenda B.
Great product at a reasonable price!!!Jeanette W.
Customer did not leave a comment.danelle L.
Had a great customer experience....!!!!!!Rodney E P.
The manager who does the uhaul service was very nice and professional. I would definitely come her again to rent!Deborah J.
Great experience, very clean UHaul and very friendly and respectful customer service. Price of UHaul was cheaper than I expected. Best service I've gotten at a UHaul company.Alicia P.
Customer did not leave a comment.Gardell H.
Customer Service was very terrible and I was sent around Augusta like no body knew their job. I was told one price and had to pay another. I have email U Haul twice before now and no answer or satisfaction . I think I should be compensated for all my trouble but instead I get ignored.Eva T.
Everything was great, The customer service guy had great service and help me and my little one out very much and I appreciated his help so much. Will use this service again!!!Keeasha G.
Make sure all employees are on the same page and know what they are doing. This location tried to make up or everyone else mistakes.Eva T.
Customer did not leave a comment.Joe G.
Very friendly staff, knowledgable on how the equipment works. Equipment was clean and ready for pickup when we arrived. Would definitely recommend this location.jim B.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Jennie H.
Customer did not leave a comment.Lekisha L.
I went to two different stores to get my $100 deposit neither store wanted to give me $100 deposit I rented from Augusta Georgia dropped off in Macon Georgia customer service at both places we're terrible second place Mercer University try to charge me for a scratch that I didn't put very frustrating very unpleased very upset at the accommodationsNajat M.
The Owner went above and beyond to make sure I was set for my trip.Norys M.
The website would not let me take the picture of the mileage and fuel level.Daniel H.
Customer did not leave a comment.Billy C.
No real improvements to offer. Mr. Garcia was superb, friendly, professional, and helpful. I will use him next time.Carl Y.
Customer did not leave a comment.Michael J.
Nothing they were nice and friendlyantonio B.
My my experience with this U-Haul station was wonderful, Mr. Edwin was very knowledgeable he helped me step by step, he was polite, and awesome, I would indeed tell my friends and family to go see Mr. Edwin if they need anything from U-Haul at 2305 Lumpkin Rd, in Augusta Ga. If your in the Augusta area go see Mr. Edwin Thank you once again Mr. Edwin, Flo??Flora B.
The whole online and key in a lock box was horrible!!!!! I will never do this again. Person online was not real helpful either. Worst rental experience ever. It took us over an hour to get the key out of the locked box and get the truck.LORI D.
The rep was AWESOME and VERY FRIENDLY... enjoyed my transaction..Silas F.
Customer did not leave a comment.Quinton M.
Customer did not leave a comment.Thewanis C.
Very nice and well informedJennifer J.
Customer did not leave a comment.Sabine S.
Customer did not leave a comment.Shametra T.
Customer did not leave a comment.roslyn G.
Customer did not leave a comment.Jacqueline S.
Customer did not leave a comment.Jeffrey H.
The transaction and services went well.Lashondrah Y.
Everything was wonderful and explained so there was no confusion about anything. I would definitely use this location again and recommend to a friend. Great service!Kadelyn J.
Customer did not leave a comment.Christopher B.
Excellent customer service.Luis C.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.Namarah L.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Harriet A.
Very helpful and friendly in a professional manner.MICHAEL STANLEY D.
The operator came in on a holiday, was very friendly with answering our questions and demonstrating how to use the equipment, and was an overall positive experience.Bradley C.
Customer did not leave a comment.Nerissa B.
Customer did not leave a comment.alexis J.
This U-Haul location offers excellent service with a knowledgeable representative.Marilyn V.
The rental process was seemless however returning it was a challenge I received several calls as to where I drop this trailer off And the stocking thing about it all these calls came about a month after I dropped it off you might want to work on your overall tracking system but overall it served it's purpose ThanksQP B.
Customer did not leave a comment.Robert S.
Excellent service and wonderful customer service wonderful. That's why I rate this location with five stars.Derrick C.
Nothing everything was just fine thanks againEphrem G.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Crystal T.
Just keep the guy that works there. He is great and very helpful.Raymond B.
Nothing. The agent was very helpful and accommodating. His customer service skills were exemplary. I was very satisfied with the service I received.Beatrice R.
Customer did not leave a comment.Anasheh A.