Customer Reviews for Brewster Shipping LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brewster Shipping LLC

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Joseph R.
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I had the most horrible experience with uhaul because you overbooked and my truck in original location was not there. This truck was very far from where we were and completely ruined our move and the day after. I have multiple family members and friends moving soon and I will be sure to share my experience so they do not use you.

Sebastian S.
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The APP for early access to get the truck before the store is open was HORRIBLE and unusable to check in. I was there at 7am to pick up ( store opens at 10) w/ the APP and the APP wouldn't work so I had to wait for the store to open 3hrs later. Also if I were to take the truck I would not have had the "appliance Dolly" that I had ordered w/ it as well since they never put it on the truck. the experience as whole was HORRIBLE but to no fault of the store . It was horrible because of the lack of implementation and technology of the systems you have in place. I will NOT be using it again! The only reason I recomend the Store is becasue the young lady that took care of me was incredibly helpful in even trying to use her own phone to check in to the APP and it didn't work with her as well. She even had trouble w/ the computer system used to do the process so it took me almost 40 minutes to just PICK UP THE TRUCK which is what made the experience a HORRIBLE ONE!!! I recomend the actual store because of the nice help BUT I will NOT recommend U-haul as an option since your systems lack efficiency and convenience which is what all consumers like myself want. Thank you. Sebastian

David B.
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Faster app connections

Erika C.
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The office manager was great but Back of truck had to be swept . And there was a leak in back by wheel well and some of our stuff got wet.

Jorge S.
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Everything was great until I had to wait for almost 15 minutes under the rain for online approval of my rental. I had to chat with them several times without response.... Saturday at 8:30 AM

anthony S.
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I was charged $14 for two dollies that were not in the truck

Michael H.
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The process to release the keys and also to check the vehicle in when dropping off is a joke, it could not be more archaic, during the check in process, I had to submit my picture and license, why couldn't I do this ahead of time? I also had to supply to alternative contacts and was told UHaul would call them at 8:45am on a saturday to confirm my identity before releasing the vehicle to me. I suggest downloading the Silvercar, Enterprise Carshare, Mint or other apps and replicate the process for your login/logout. I could not have created a more beuqacratic or inefficient way to access the vehicle.

david B.
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app was alittle glitchy

CHARLESCURTIS S.
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Wonderful customer service,very attentive and helpful.

stephen R.
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Someone had used the truck as a toilet. The smell of urine was terrible. Noisy vehicle to - but that wasn't first thing on my mind.

MICHAELA B.
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My check-in went very smooth. The gentleman who checked me in was very professional and courteous. I will be using this location for all of my future uhaul needs.

Enrique A.
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Parking is a little difficult depending thetime

Anna S.
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Nothing.....great customer service! Thank you!

JORGE JR S.
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Customer did not leave a comment.

Steve Z.
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Very good customer service at this location. Friendly and courteous. Parking is a problem, as only a few spots to leave your vehicle when fenting truck

Kim K.
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The owner at this location on Main Street in Brewster NY is wonderful.

Christopher R.
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Customer did not leave a comment.

James D.
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Too small. Little inventory.

Theodore F.
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Customer did not leave a comment.

Timothy F.
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Customer did not leave a comment.

Linda R.
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Nothing.

Gennaro V.
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Brewster location was very easy to pick up the truck and and drop it back off there. Business staff are friendly, knowledgeable and get you in and out quickly.

James G.
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Gass gage / amount was a issue for me It was not an accurate reading,I ended putting additional money/Gass into the tank -To return the truck with the gass at the pick up amount/documented. All Uhall trucks should be completely filled when picked up not 5/8 or something like that. It's Unacceptable ,when I get a loner car from my car dealership you get the car with a full tank of Gass you must return the car filled - that is the perfect way to pick up a vehicle . Nothing else should be acceptable Thank you

Geoffrey B.
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Truck windshield was covered in hardened snow and ice. Driveway was poorly cleared from snow.

craig Y.
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Customer did not leave a comment.

Gary Z.
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I was overcharged for gasoline. I called hail and it was taken care of. Very disappointed that this happened. Unlikely to use I haul again in the future.

Donald L.
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Customer did not leave a comment.

Douglas P.
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Unless you speak directly to a Customer Service rep present on scene, the whole Check In process is confusing. Had my more computer literate son not been present, I'd still be sitting in that parking lot trying to figure out how to open the lock box to retrieve the van keys! Also, the sheer fuzziness of the contract left me feeling anxious about whether or not I was going to get ripped off. All in all, I was grateful to have been able to rent from you. But I am equally grateful that the experience was over. Also, was it made clear that the van would automatically lock itself? When I left the keys on the console, the doors locked! We had to struggle mightily to find a way to open the door without damaging the van. This was one more anxiety producing moment to the whole experience.

James F.
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Drop of Parking was hard to find and stores hours were not consistent. Had a one way rental and the store was closed to drop off truck.

Nicola B.
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Customer did not leave a comment.

John R.
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Everything was great. I will definitely rent from here again.

gregg S.
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Just keep on providing great service. Thanks

christopher croc C.
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Customer did not leave a comment.

James W.
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I rented a one-way from New York to Tennessee. The rate was quoted for 5 days. I asked multiple times if the rate would be adjusted if I delivered the truck sooner. I was told multiple times that the difference would be credited. I returned the truck in less than 3 days. The Tennessee location then told me that no credit was due. I was angry at having been misled. I do not fault the service locations, but I find it outrageous. The truck was available for UHaul to rent to another customer.

danielle R.
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Customer did not leave a comment.

ken C.
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Customer did not leave a comment.

Noreen H.
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Customer did not leave a comment.

elizabeth M.
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The location was a little tricking to find but the gentleman at FedEx excellent customer service. Easy instructions how to reserve truck and at the end

danile M.
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Brewster Location Saved the day. I had booked a 26 foot truck with corporate and they guaranteed to have it which they didn't. I was given the run around by several different agents. I called Brewster location, while they didn't have the 26 foot truck they understood my situation and helped to resolve the issue. If not for them I was contacting the President of UHaul to lodge my complaint Feel free to have anyone who cares reach out to me. 914-573-9503

Linda M.
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Customer did not leave a comment.

Philip G.
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Customer did not leave a comment.

Eugene B.
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Customer did not leave a comment.

andrew F.
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It was close enough to home. Great service and new truck. It was a great experience. I only wish they would have told me the drop off location was closed, and that I would have to check out the rental with a phone app. I didn't do that, because I was not informed. Overall a great experience, and will use your services again when I need them. Thank you, Andrew

Daniel S.
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Had to wait half hour, no parking, van was given to me with less than full tank

Kyle K.
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Customer did not leave a comment.

Kevin D.
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Customer did not leave a comment.

Edward R.
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The U-Haul rental was text book perfect. Neil finished up the rental agreement and is a true gentleman. He showed us the truck and off we went. Return was as easy as dropping the key in a mail box. Thank You, Ed

Michael M.
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When a customer rents a dolly for the move let them know ahead of time that it won't be available instead of finding out when they arrive at the shop the morning of the move that they do not have a dolly in their possession. Also, store had two dollies, but apparently they were for in store use only. Made my move much more laborious.

Alice B.
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Customer did not leave a comment.

melissa D.
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Nothing, the business was great and so was the man I dealt with.

Imelda M.
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Customer did not leave a comment.

Gene M.
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Nothing. Everything went quite smoothly.

Scott F.
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They promised me to take some money off the gas mileage

edwin R.
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Customer did not leave a comment.

Raymond B.
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No suggestions for improvement. Was a seamless transaction for us. Neil at this location was fantastic! Thank you

robert S.
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Customer did not leave a comment.

Richard R.
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Great service. Love this location, very friendly, concerned and efficient.

monica W.
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Only issue was that the person in charge of opening the business was 15 minutes late, therefor it made me late for an airport pick up, other than that the equipment was excellent, no complaints.

margaret O.
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It took over an hour to get the vehicle after doing all the paperwork online. Then the key needed to be reset and took another 20 minutes! And then to top it off there was barely a quarter of a tank of gas, so I filled it up and returned it at 3/4 of a tank and they didn't offer a discount on mileage, nothing just said the next renter will thank me with their hands in the air. Very disappointed with the complete lack of customer service and blamed t all in the computer. Would never recommend this location.

Michael H.
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Customer did not leave a comment.

stephen V.
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I was told at the location that there wouldn't be additional charges but we went over the miles and it cost extra. What really bothered me though was that I told the guy in Brewster 4 or 5 times that I'm going to Rosendale New York and he could not get it right and he set me to drop off on Long Island which is 4 hours in the wrong direction. So I had to, instead of moving my stuff, call customer service and have it fixed. Uhaul is a good service but that guy doesn't know how to work a computer.

Blake U.
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I did an after-hours drop off. There were no directions or signage about where to park the U-Haul or drop the keys. Thankfully my friend saw the top of another U-Haul truck poking out over a roof and we took an extremely steep little unmarked driveway up behind the location and parked on the roof. There wasn't an available parking space (3/4 of the lot was roped off) so we parked where we could.

james S.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Zachary S.
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I had a little issue with locating the store itself.

Modesto C.
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Have the truck that I requested, have it at the location where I made the reservation and communicate to the other workers that I already picked up a truck at at another location.

walter K.
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Let them know to drive around block to find location. There are no signs and shop is on side block

Richard B.
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Customer did not leave a comment.

john P.
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everything was great

Francis M.
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Very professional !

Virginia D.
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Customer did not leave a comment.

maria M.
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Less wait time spot was for 19am didn't get truck until almost 11am. Other than that all was good. Thank you!!!

carol B.
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Smooth process. Good customer service. No complains. Would use them again.

Richard W.
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Customer did not leave a comment.

fakhri A.
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Customer did not leave a comment.

dave M.
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Provide better parking accommodations for the U-Haul equipment and the customers vehicles. Overall, my experience with Neil at this location was excellent. He was pleasant and he made the process of renting the truck easy and quick. I highly recommend his service.

connie L.
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Rented a dolly wasn't in the truck. Not very helpful .

Jimmy B.
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HANNA was a wonderful help & spent time showing me were & how to return after hours, as well as box truck features I've rented from Brewster Shipping several times & I look forward to their service & help in the near future. Thank you, Jimmy B

Maria M.
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It would be nice if the people who rent these vans or pick up trucks don't smoke in them. The smell lingers. Otherwise I had a pleasant experience and loved the fact that there's always something available for rental.

Robert M.
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Customer did not leave a comment.

Rosalie B.
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Customer did not leave a comment.

Sebastian M.
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Store was great, getting up to Brewster from NYC was a bit of a haul...

Linda C.
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These guys were awesome. They were extremely helpful and so nice. We will be renting from them again twice in the next week. And definitely recommend this location.

melissa S.
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Brewster Shipping Center was so helpful when it came to renting a truck Gerald and Neil were very helpful. They accommodated my family and made the entire process very easy highly recommended!

Jose B.
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The person at the desk is great person and profesional

nathan G.
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The pick up was easy once the location was set. The rep readily helped complete paperwork and ensured I had what I needed. Your reservation process, however, has got ti improve. This was my second rental in 6 weeks. I realize that the requested pick up location is a "preference" only, and one way rentals are challenging, but in both cases my pick up location was changed to one which was extremely inconvenient. In the second case, it was changed from Danbury CT to Hamden CT, which is over 40 miles away and completely in appropriate. I had to call to change the reservation, and although the people were pleasant, I sat on the phone for a total of 35 mins and through 2 transfers to correct. The first change was similar. You are costing your company and rentals time and money - to the point where I will likely look elsewhere for my next truck rental. A suggestion - if the need arises to change a reservation, contact the renter at the time of the change via phone to ask if that change is acceptable. It not only may save some time and money, but will improve customer service. It would avoid folsk like me needing to chase you. Had I missed the text, I would have been in a lot of trouble.

Robert L.
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Didn't have any furniture blankets unless I was doing a local and could return them. Said they got "wiped out" during the week. Had to go to another U-Haul to get them and ended up using more mileage than allotted. Spent an extra $5.

Michael H.
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This was not the site I ordered from but I was redirected here. Shop opened 15 min late even thought I had a 9am pick-up scheduled. The clerk knew nothing about mt truck and even said I was in the wrong place. until he checking my confirmation # he realized they had the truck I need, It seemed to me that there was no communication between parties company & store

Deberah F.
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We were given no instructions as to where to park the truck. We had to walk around the block to discover the drop off point, which could not be seen from location store front.

LAWRANCE M.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

michael M.
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Customer did not leave a comment.

Joseph S.
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Bigger U-HAUL sign. Also signs for directions to parking lot!

Neil M.
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Customer did not leave a comment.

Shaun K.
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Customer did not leave a comment.

Jacqueline G.
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I would have appreciated more notification that I needed to take photos of the rental before I locked it up. Other than that, everything was perfect!

Anthony S.
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Need a sign where the trucks are parked to indicate the location of the store front. Other than that the location is a good place.

Neil M.
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Customer did not leave a comment.

barry H.
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Customer did not leave a comment.

Ralph L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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