Customer did not leave a comment.Peter C.
Customer Reviews for Brians Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the "location's" fault, but uhaul, please do better. The truck came with some eye-balled measurement of fuel inside. I filled it up& left it with atleast $30 of gas more than I got it- no refund or credit. Maybe just actually keep the fuel on full when it's rented so us people know to just fill it up, instead of some vague expense. I literally gave this massive corporation $30 of my hard earned money and still had to pay $27 for going over the mileage, which was fine, but how is it fair that I left the tank fuller than I got it& didn't get credit or a refund for it??? Unreal.Nadine C.
Customer did not leave a comment.Jessica V.
Nothing, Brian is the best. 100% service and helpJonathan W.
Brian was really easy to deal with and called me to let me know way ahead of time. I was really delighted to get the equipment in Rio Dell in such a reliable and polite manner. Living in Humboldt county these seem to be hard qualities to find at a business. Thank Brian please here's a hard worker!Sara C.
Very friendly, and helpful.Sandy C.
Brain was great to work with!Eric S.
Service rep who checked us out did not wear a mask. Interior of truck was not clean. We brought it back the same way we got it. Happy with the online reservation service through U-Haul. Would recommend online reservations to others.Kaylene E.
Customer did not leave a comment.chris M.
Customer did not leave a comment.Tiffaney M.
Customer did not leave a comment.Danny P.
Keep the commitments you make on reservations, stop changing equipment/locations/drop offs at the last minute, and stop lying to customers and over-charging them.scott C.
Customer did not leave a comment.VICKIE C.
Customer did not leave a comment.Yvonne R.
Brian is an excellent representative for your company and works to meet his customers needs. I highly recommend him.LELAND Y.
Customer did not leave a comment.Janice H.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.guila M.
Customer did not leave a comment.Darlene F.
Everything went well, thanks!Ed G.
Customer did not leave a comment.Douglas B.
This location took an hour and a half to check out from. No drivers where listed which would have voided damage waiver. The trucks fuel weren't marked right. There was preexisting damage to one that wasn't marked when requested. Please look into this location.Ellen A.
I would not recommend uhaul after my total experience with them. I liked the person in rio dell. He was kind and helpful. I did NOT like my experience with uhaul. I reserved a truck two weeks in advance. To be picked up early in eureka ca I had to drive out of my way to get the truck. A half an hour each way. Nope and nopemarleen L.
Customer did not leave a comment.Ethan M.
Customer did not leave a comment.Stephan A.
The owner (Brian) was very helpful and made my rental experience good.Rey D.
It was good!Jonathan E.
Made moving a breeze!Evie V.
Customer did not leave a comment.Lyle H.
Customer did not leave a comment.Lucie S.
brains auto repair was very helpful with my needs and the serve's was excellent. If you want a no hassle experience renting a U-Haul or automotive work this is the place to go.arthur C.
As advertised and service was first rate. Very satisfiedchris M.
Customer did not leave a comment.Sheldon P.
Customer did not leave a comment.Serhii K.
The uhaul experience with the company itself sucked. I requested a 15 ft. Truck and got a 10 ft truck. I went to bed getting a email where I was picking it up. I woke to a text to a whole different place. 45 miles away from where I was picking up my property at. Then the text me a place where to drop it off and they weren't affiliated with uhaul. It was hard finding a place to drop it off at. I say uhaul sucks!Debra C.
Brian is the best. He is always extremely helpful . I am so great full to him!!!JERDONE M.
The man who helped me was very nice! Would highly recommend this location!!!Brian B.
Professional, prompt and great service all around. We have used Brians Auto Repair/Uhaul Rentals multiple times and we have always received great service.JAIME G.
Thank you Brian for the best costumer serviceJERDONE M.
Customer did not leave a comment.DENNIS C.
Brian was greatJonathan W.
Customer did not leave a comment.Katherine H.
Customer did not leave a comment.David R.
Customer did not leave a comment.Jim Maxwell H.
I received an old trailer which fine but it was falling apart inside. Tie downs are coming off the walls and the lights were very dim.Ken T.
Customer did not leave a comment.Donna J.
Great customer service. Smooth, professional customer service in pick-up, and return.Ken P.
I originally made a reservation to rent the trailer in Eureka. They sent us to a location 2 and half hours away the day before the reservation day. Luckily we found another location a half an hour away. It cost us a lot of extra time. They needed to make more of an effort to find us a better location.Erwin G.
Have Skyline Storage inspect equipment properly upon renting !Kevin N.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.daniel R.
Great on both ends of tripJOSEPH L.
Customer did not leave a comment.kathi H.
No improvements. Customer service was outstanding.dylan E.
Customer did not leave a comment.Rey D.
Brian was the best! He went out of his way to be helpful and take the stress of moving off our backs.Sera B.
Customer did not leave a comment.carlos O.
Customer did not leave a comment.JJ D.
Customer did not leave a comment.jefferson K.
Customer did not leave a comment.Allan W.
Customer did not leave a comment.Tina K.
Brian is our all time favorite Uhaul guy. We have struggled with the Jacobs Ave location every time we order, and as caterers, we cannot afford to be late. We nearly lost an annual $25,000 job because of such mayhem one year. We discovered Brian's Auto in Rio Dell, and always try to work with him. Please add more vehicle options to his location. We have another rental coming up next month and are forced to deal with Jacobs Ave again because of vehicle limits to Brian's location. He is accountable, helpful, low stress and makes the UHaul experience pleasant and easy. We highly recommend him for an easy UHaul experience.yvette T.
The owner was very helpful, speedy in processing the rental, and friendly. Perfect transaction.Patricia L.
Customer did not leave a comment.Amy L.
The Green Rush is on in Humboldt County and finding rental anything is tough. But U-Haul found this dealer for me on time and everything was perfect.Randal L.
Customer did not leave a comment.Kris M.
Friendly Servicecarmel B.
he didnt ask if we wanted insurance he just charge us for it when we returned the trailer. also marker light did not work and trailer made clunking sound the whole time think hitch in damages. inside floor bent from over weight loads.richard A.
Brian is a also an outstanding person. Exlremly helpful. I thank him also for his professionalism.alicia M.
Customer did not leave a comment.Venessa K.
Customer did not leave a comment.Norman T.
I didn't pick up the truck do I don't know.KARREN Q.
Customer did not leave a comment.lori S.
we ordered a 10 ft truck and had to settle for a 15 truck, which altered our packing situation. We got the 10 ft. rate but I'm sure paid extra for gas for the 700 miles of driving. Not happy about that. U-haul trucks are well maintained and reliable in our experience, so there are pluses.Pete W.
Customer did not leave a comment.James S.
Customer did not leave a comment.lawrence D.
Customer did not leave a comment.KEVIN R.
Turn in was a breeze, and Brian was very friendly.MIKE A G.
Brian at this location was AMAZING, but I will NEVER use U Haul again. They charged us WAY too much money for the truck, auto transport, and u box (because they had no storage at the rio dell location OR the fortuna location OR the eureka location).KEITH R.
Customer did not leave a comment.KEITH N.
BRIAN WAS GREAT!!!!DAVID L.
Customer did not leave a comment.STANLEY M.
very nice gentleman, I would rent from them again, & I would recommend them as wellTONY P.
Customer did not leave a comment.NICHOLAS S.
Customer did not leave a comment.Daniel L.
Nothing Great customer serviceJAMES R.
Very impressed with new truck. Owner/ operator was great. Didn't try to upsale me on a bunch of crap I didn't ask for. Best u-haul I've been to yet over the years.ROBERT D.
Customer did not leave a comment.CAROL T.
Customer did not leave a comment.BENJAMIN A.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.JANET C.
Thanks for all you do BrianDON G.
Dropped off during closed hours.ALYSSA S.
The attendant was very helpful and thorough. After he hooked up the trailer for me, he gave me some tips on balancing the load and double checking the hitch connection. While he was checking to see that my brake lights & turn signals worked, he noticed an issue with one of the brake lights on the trailer and fixed it. He also replaced a damage jumper wire between the trailer and my truck.STEVEN G.
Customer did not leave a comment.SHERILL N.
We were satisfied with the service and assistance we received but needed some supplies that were not available at this location.Denise L.
No one there when we drove in.Just put keys in drop box and received acknowledgment via e-mail.No complaints.Everything went very smoothly.Oh yes A/C did stop working while we were driving thru the Mohave Desert but this time of year not to bad.NINA S.
I am a regular customer here because it is an excellent location with great service.Burt C.
Customer did not leave a comment.DENNIS C.