Customer Reviews for Brooklyn Motor Sports

Uhaul was old and pretty rough shape. Driver's seat leaned down and to thte right making it quite uncomfortable. The cab was loud and the ride was rough. There was a newer one there, not sure whether he they gave me the old o

I reserved a trailer for Saturday from Brooklyn motor,sports and received a voice mail from U Haul saying BMS didn't have a trailer and sent me to Columbia to get the trailer and when I got there they had no idea about the reservation for the trailer and told me that there wasn't a trailer reserved for me.I then called BMS and they said they had a trailer and would hold it for me. I don't know what happened with my reservation but I hold BMS in the highest regard and they deserve praise from U Haul for helping me with screw up and keeping me a happy and loyal customer of BMS and UHaul. thank you.

The employees at this location were friendly

I had a great experience!!

Awesome trailer. Nice people. Seamless. Thanks!

Nothing that I can see

Company representative was very rude and could have cared less about helping me. It seemed like a hassle for him to get up from his desk and off his phone to show me where the trailer was. I will never go back there!

Nothing. Customer service was excellent

Inspections,rented a trailer on 9/17/20 for trip to Texas, had tire delamination on 9/ 19/20, wasted 2 an1/2 hrs waiting for service on problem that could have been avoided, tire should not have been on that trailer,3 good tires one bad, a trailer that was hard to control at times and unsafe, if I didn't catch bulge in tire who knows what would have happened, and after service call no one called to check on us, the bright spot in all of this was Dustin who got tire changed and got us on our way and inspected the rest of the trailer to make sure it was safe to travel, I believe I deserve a refund of trailer cost, I was afraid to let my son drive who could have helped with the 1700 mile drive, we will see if I hear from you because I was going to call and put in complaint, when people rent from you we expect a safe and maintained equipment, which was lacking here this goes beyond a simple tire issue, this is nobody gave a damn

Customer service was great. Pleasant group of people at BMS...

Returned the Uhaul a few minutes prior to return time. Placed the keys in the outside box & personally went inside & informed the desk we brought the truck back & placed the keys in the box. He acknowledged & thanked me. Two hours later, our dinner was interupted when they called us & informed us our return time had passed & asked when we were going to return the truck. Incompetence on his part.

I can't think of anything. It was great!

There was a moderate wait time but the gentleman who served us was outstanding.

After hours pick up and drop off instructions were confusing and took too much time. It also took a long time to get through to an agent for assistance

Sales person was curtious and helpful. Would definitely rent from. BMS again.

We rented a uhaul to move our daughter from Brooklyn Motor Sports in Brooklyn CT this past Sat. The rep asked her dad how many miles did we expect to go. He told them it's like 30 miles to her new place. 8 said, “no it's more like 45 miles each way”. Mind you, we had rented uhaul for 3 days to move her. Representive put 8nto computer the lower mileage figure of 30 miles and made the mistake of putting it as only 30 miles total for 3 days. That is a rediculous number for 3 days as it's like 40+ miles each way to move her things and they moved for 3 days caus8ng us to go over the est mileage by 100's of miles. I used my debit card as my ex had cash on him and they won't taje cash. I'm now out over 90+ dollars I did not count on spending. Her dad ( my ex) gave us $140 for rental and gas. We ended up spending over 190.00 total because of the sales representatives mistake. I phone BMS and explained the error. They admitted he the rep misunderstood the mileage but won't reimburse us. I would never recommend this uhaul location to anyone. I've now been on hold with corporate for over 15 min to dispute our charges and complain

Easy pickup and drop off. No problems.

I returned the truck on time. And the guy didn't go out till 15 mins after i left to check the truck. It would have been great if the checked it out before i left

Joe and everyone at Brooklyn Motor Sports was outstanding. The 15 foot truck that I rented was awesome. Everything went as planned. A+ !

Had a great experience.

I took my picture and a picture of my license and uploaded them prior to going to the pick up location, as per the instructions. However, at the pick up location I had to do it all over again. You should fix this so we don't have to waste time doing everything twice. After I uploaded everything it took 20 minutes before I was approved. Please make the approval process quicker. Thank you.

Everything was terrible.

Get customer service really easy with online reservation great experience overall A++++

I returned the truck the same day amber never received a receipt on how much they charge . The guy never checked the truck in ... The next day I received a call from uhaul because they said the truck was not returned. I had went by the location that morning and the truck was gone they had already rented it to someone else but I got charged for a full day?????

Employees must wear face masks .

Fire ants everywhere

The owner is a really nice guy to deal with. Nothing to worry about, pleasant transaction.

Great service

Try respect and common courtesy. I was confronted with a take it or leave it attitude for a trailer that was dirty, over used and in "tired" condition; a trailer for which I was charged 5 times the rate for a similar trailer last fall, same trip.

I will never rent from uhaul again after this last time. For 8 hours of use I paid 2 rental charges and an exorbitant amount on mileage. I have rented much larger trucks and spent much less than this. $280 for a short trip in a small truck without any equipment is criminal

Gave us a vehicle that sounded like it was going to die. Even the mirror was making noise on the highway. Than they cared us for a broken mirror.. it was that way well before we got it.! Thankfuk we paid for the ins but absolutely ridiculous to try and charge us for poorly maintained vehicle.!

Customer satisfaction was awesome. The only problem I had was the equipment was not cleaned out and as the was broken glass inside, it was returned the same way

NOTHING!! Excellent location, service and equipment!!!

Checking to see if my $50 was put back on my charge car

Rental truck was new and very nice was told to make sure the truck comes back clean and swept. Once starting to load the truck bed I realized someone didn't sweep out the bed it was full of broken glass

Nothing

I don't know who's policy it is but if I drop off a van, with more fuel in it than I picked it up with, I shouldn't be getting charged $6 for going over on miles. I was supposed to be given an extra 20 miles anyways for changing the pick up location to one farther away from my storage unit.

The only issue we had was that the furniture pad covers we paid $10.00 for were not in the rental. This was upsetting since we had paid for them and then they were not there.

I reserved a 10 foot truck for $19.99. There were none on the lot so they gave me the next size and I got charged $29.99. This is unacceptable! I had NO need for a 15 foot truck hence why I rented a 10 foot truck!

Hook up the equipment probably so it doesn't fall off

Check engine light was on. Mileage was not accessible on the vehicle. They could have charged me for any milage and I wouldn't know

When you say that by filling the form out online it makes the initial pick up shorter that should be true in my case it wasn't but I'm sure it's a work in progress

Maybe eliminate the smell of cigarettes in the trucks. Gross.

Exemplary rentals, service and great place to buy a car as well !! Actually saved me on the same day I called because I was closing on the sale of my home that same day !! Thank you guy's from the bottom of my heart for having such a great experience.

Truck was smaller than I needed, but was offered a 15ft, making more trips and miles than was necessary!! The cost has really gone up so high making it unavailable for quite a few folks, why has these prices gone up so high? The engine light was on the entire time we had the truck....