Customer did not leave a comment.Kevin W.
Customer Reviews for Brooklyn Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ernest R.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.Pablo R.
The app and process for pickup and dropoff is not at all convenient or intuitive, and if the internet connection is not perfect, the process is even worse. In part, due to weak internet connection, it took me between 30-40 minutes to complete the pickup process online and the return was just as difficult due to the amount of pictures required. Uploading 5 pictures of the returned truck at the same time on a weak signal was ridiculous. I waited so long for the upload the first time, it times out and I had to start over. It was extremely frustrating and I would not recommend online check in/ check out to anyone.Daniel W.
Very helpful staff! Just keep it up.Robert S.
Customer did not leave a comment.leo P.
Clean vanCleve W.
Customer did not leave a comment.Rodney K.
Customer did not leave a comment.Michelle H.
Very nice and thoughtful customer care service representative helped us.Heather L.
Customer did not leave a comment.George A.
Nothing everything was awesomeTommy L.
The vehicle was dirty inside - mud smeared inside of driver's door - paperwork from last renter left inside. The gas tank was left empty.Debrah P.
You can't beat the price, location and convenience. It was easy to schedule and pay over the phone which is great for people who aren't able to arrive in person. Excellent! Satisfied!HILARY A.
Mileage was incorrect on the truck on pre trip inspection. Dolly and cart was already detached and laying in the back of the truck and the guy who rented me the truck was rudeMichael G.
These guys constantly go well above & beyond, mega kudos from a long time resident 👍🏽Chris H.
Services were very prompt. Which made my moving easier.Nelson P.
Customer did not leave a comment.Wendy V.
Make them hook up the equipment, like they are supposed to, and when the lights are not working. PUT THAT TRAILER OUT OF SERVICE. DO NOT have the customer take a trailer with lights that do not work....Christopher L.
Great customer service. Great dependable box truck. I use this location often and will continue to.Tom T.
No complaints. Everything went smooth. Vehicle was ready when promised, instructions were given, staff was courteous and friendly, I will definitely use again.JEFFREY F.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Nadine A.
Not a thing. Renting was quick and easy.Ken H.
Truck was in a very bad condition. It was very dirty. I got stuck 3 times.Nikolay Y.
Customer did not leave a comment.glen T.
Customer did not leave a comment.Robert B.
I rented two dollies they had none in the truck the morning of the move I had to drive to another location add more miles to another location get a dolly. I was charged for both dollies and when I returned the truck the location wouldn't take the dolly back said I had to return it to the other location I was out money and very unsatisfied with the uhaul locationBrandy M.
The truck was awesome the only thing I recommend is the truck coming with a full tank considering gas prices are so high latelyBrandon R.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.julio G.
Very nice people and was very friendly and made it very easy transaction.Robert B.
Customer did not leave a comment.SHARON P.
Customer did not leave a comment.KRISTIN W.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Keri J.
Customer did not leave a comment.James W.
Customer did not leave a comment.john C.
Customer did not leave a comment.David H.
Customer did not leave a comment.randy R.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.George C.
Customer did not leave a comment.George C.
The individuals i worked with were very helpful. The service was not. I would not recommend U-Haul to anyone after this.Scott K.
Booked a truck for 24/7 Contactless Pickup and Drop Off and it was not Contactless at all. I ended up having to go into the building 3 times and had to have someone come out twice to get keys, check damages, verify mileage that was way off and to give separate equipment that was booked and not out with the truck. The drop off process wasn't like it should have been. Was told to just leave the keys and they will check it in and update the bill. When the bill came in they overcharged us for mileage and the extra equipment (at pick up they said since it wasn't with the truck they would take it off the bill). When I called the next day the person I spoke with was very short and rude and acted like my business was an inconvenience to them.Kelsey D.
Customer did not leave a comment.Frank P.
I reserved a 15 FT truck on 11/26/2022 for 9 am. When I got to Brooklyn Motor Sports in Brooklyn, CT the truck was not returned. I don't blame BMS for this, I blame the people who reserved this truck for me. Even though UHaul did not know the people would not return the truck, UHaul should reserve trucks that are readily available. Granted, BMS suggested getting refunded for UHauls mistake which I did. Still, UHaul should not reserve or double book a truck when the truck is not ready.Jay A.
Customer did not leave a comment.Glenn N.
Customer did not leave a comment.Melissa G.
Customer did not leave a comment.Judith D.
Customer did not leave a comment.RAYMOND R.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.Steven V.
Lower RatesSTEPHEN R.
trailer wasn't at original agreed location requested .Had to go 20 miles farther to pick it up.michael B.
Nothing. Representative was courteous and helpful. Truck in good condition.Kimberly S.
I got charged for 20 miles more than I didYlli D.
Customer did not leave a comment.Paul H.
Truck needed a lot of mechanical work, transmission slipped and brakes were worn. The online check in was horrible, it took me 45 minutes to get into the app, customer service disconnected me and never called back. When I called back no one was available and never picked up my call. I finally got into the app by myself. I will rethink using Uhaul in the future if I need to rent a vehicleJames H.
Customer did not leave a comment.kenneth B.
Customer did not leave a comment.John S.
I arrived prior to the facility opening so that I could get on the road sooner. None of the equipment that I ordered (furniture pads, utility dolly) was in the truck, so I had to wait until Brooklyn Motor Sports opened to get the equipment. When they opened and I informed them of the issue, they did not apologize but sent me to a different part of the building to get the supplies. I was then told that I could get a dolly but not the furniture pads because they don't have pads. I would not have rented there if I had known that I had to wait for my supplies and would not get all of them. And then to top it off, I was charged for the furniture pads that I never got! This is not the first time that I have had an issue with Brooklyn Motor Sports, but it will be the last.DEBORAH C.
Customer did not leave a comment.Holly B.
Customer did not leave a comment.Jim M.
I had never done any business before with Brooklyn Motor Sports so I wasn't sure about anything. I hadn't rented a Uhaul in a long time so when I called I had alot of questions. The young lady who answered was very professional and patient and pleasant to talk to. So yes I would recommend this business to my friends.george M.
Customer did not leave a comment.LEE B.
Also the movers that we received di a superb job.michael C.
Customer did not leave a comment.Angie W.
Customer did not leave a comment.David H.
I had made my reservation a week in advance. Uhaul referred me to Columbia CT for my reservation. It's a 50 minute drive. I arrived early and good thing I did. Upon arrival I soon learned that the truck I had reserved wasn't available. Then I had to drive 35 minutes to get the truck I needed. I left at 12 and returned home at 230 !!! Not happy !!!!!!William D.
I did not like that I had to verify my identity a second time to get the code to the keys lockbox. Keep in mind, this step is after providing a photo ID and license. The choices for secondary verification were: have Uhaul call someone else, take a photo of my passport, call my employer for verification, or take a photo of my lease. Who would have these on them when they checkout a Uhaul with their cellphone? Luckily, I had someone with me who could say I was who I said I was. They could have just as easily lied. Again, this extra step was ridiculous and if I was alone I wouldn't have been able to checkout the Uhaul. I suggest that this secondary verification be removed.Jonathan G.
Excellent service and the woman I worked with did her very best to help me out and I appreciate it. I would definitely recommend this place!Xavier C.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Cheryl N.
Changed pick up location (30min vs 10) No blankets at pick up facility (ordered 20) Gentleman was nice, but didn't seem to care too much. Not like I had 20 blankets lying around. Small issue, but not such an easy alternate solution. Price was good. Truck drove and handled well. Love the value and will continue to use. Will probably just ensure the location in picking up at has adequate equipment supplies, etc. Thanks for listening 😎Michael V.
Customer did not leave a comment.DEAN T.
Excellent experienceLauren N.
The gentleman that assisted at return had no customer service skills and was rude. Though he did get the job done.Ellen S.
This location was very eager to rectify a reservation from the Putnam location that was not honored. Thank you,Tracy, for the fabulous service!jennifer C.
Outstanding service from the Brooklyn, Connecticut UHaul rental. Thank you!!!CHARLES J.
Customer did not leave a comment.Doug M.
Nothing, everybody was very professional and prompt great experience for me and will recommend to anyone who is in needRonald G.
Charge less per mileVincent L.
Customer did not leave a comment.Stephen M.
They're scummy and unprofessional. Never using them again for anything.Madison B.
Customer did not leave a comment.Joseph P.
Employees were friendly both on the phone and in person. All questions answered. Would use again.greg D.
Customer did not leave a comment.Dawn W.
Tracy saved the day. My reservation got rerouted and she was able to help me last minute. I would highly recommend their services at Brooklyn Motor SportsBrittany F.
Poor job explaining insurance. We weren't told there were different coverages and only offered the least coverages. We had an accident and have to pay out of pocket. I'm not impressed.Ian S.
Customer did not leave a comment.Shari L.
I tried truck share for the first time as I needed to leave early. My truck share truck was not set up. Became very frustrating. However, Merrianne Dingwell happened to be early for work and got me rolling!! Thanks so much Merrianne for saving the day!! See you all again soonTom T.
Customer did not leave a comment.Daniel A.
The team at your location in Brooklyn, CT are truly outstanding. The process was easy due to their knowledge and professionalism. The equipment was in great shape and well maintained. I can't speak highly enough about my experience. strongly recommend this location for any/all UHaul needs.Dean R.
The rating for the location was an average of the pick up and drop off. The truck and equipment were there and in fine shape but the agent/customer interaction was lacking. Maybe the agent is not a morning person. I can dig that. When I returned 5 hours later, he (same guy) was tip top friendly. I will U-haul from that location again based on my return.James K.
Customer did not leave a comment.Mischele S.
Customer did not leave a comment.Sonia C.
fix acGeorge F.