Customer Reviews for Brunswick Pawn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brunswick Pawn

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

KENDALL H. on

Rating:

Customer did not leave a comment.

Alan K. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

Page C. on

Rating:

Did not understand why we were charged an "afterhours service fee", when we told the pick-up location we may need the vehicle for another day we were not informed of this fee. We called the drop-off location on Friday afternoon and were not informed of this fee either. Somehow U-haul needs to inform people of this fee since it almost doubled our fee for one extra day.

James A. on

Rating:

Customer did not leave a comment.

Carolyn H. on

Rating:

Customer did not leave a comment.

Thomas F. on

Rating:

Customer did not leave a comment.

Charles C. on

Rating:

Customer did not leave a comment.

Joe H. on

Rating:

Customer did not leave a comment.

Edmund O. on

Rating:

location was closed when I arrived and it took 2.5 hours on the phone to complete the self checkout. Paid for moving blankets and none were provided

James B. H. on

Rating:

No issues with the drop off.

Judith R. on

Rating:

Customer did not leave a comment.

Judith R. on

Rating:

Trailer was almost new.....excellent, the prior 5x8 rental was a piece of trash. Kr

David P. on

Rating:

Customer did not leave a comment.

RAY R. on

Rating:

Customer did not leave a comment.

thomas W. on

Rating:

Customer did not leave a comment.

Candis L. on

Rating:

Customer did not leave a comment.

Phillip O. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

Customer did not leave a comment.

Cheryl M. on

Rating:

The people were friendly and helpful.

Christine W. on

Rating:

Not a thing, excellent sevice and top notch equipment!!!

tina B. on

Rating:

Customer did not leave a comment.

LAWRENCE D. on

Rating:

Good location

Catherine C. on

Rating:

Nice and convenient. It is a pawn shop.

jim A. on

Rating:

From a liability and customer service viewpoint I was surprised that: 1) no one went out into the yard to explain how to hook up the trailer or to see if I needed any help. 2) I was told the trailer number to hook up to & where I could find it. 3) I guess they assume if you don’t ask for help or ask any questions then you are good to go?

Dean B. on

Rating:

Customer did not leave a comment.

Kathleen R. on

Rating:

Using app to check out truck was a hugh pain. Took almost an hour. Could have rented from place that opened at nine and talked with a person and had it done faster, easier and less stress free. As it was it was almost nine when we left with the truck. We had gotten there to do this at 8:45. That’s my biggest complaint. People on chat line were polite and helpful. But it was a slow process

Stephen H. on

Rating:

Customer did not leave a comment.

WAYNE C. on

Rating:

Customer did not leave a comment.

Ronald B. on

Rating:

No issues. Convenient. Friendly. Helpful.

Michael D. on

Rating:

Great experience

DICK J. on

Rating:

Customer did not leave a comment.

dave R. on

Rating:

Location was closed at drop-off time.

Cheryl H. on

Rating:

Customer did not leave a comment.

Ronald L. on

Rating:

Picking up and returning the truck was a piece of a cake. The only difficulty I had was getting the key in the Dropbox. The slot is a bit too narrow for the key and the ring. The way they connect along with the tag, it doesn't just slide through when laid out. But, with great effort we got the key in the slot!

Dave W. on

Rating:

Customer did not leave a comment.

Ricky W. on

Rating:

Customer did not leave a comment.

MARTY J. on

Rating:

These folks are awesome. Helped me rent a truck for a local move. And, allowed us to park our car on premises, while the move took place (about an hour and a half). Plus, upon our return, I had accidentally left my car lights on and my battery ended up drained. So, the nice folks, who owned the location, gave my battery a boost. So, they could not have been more AWESOME!!! I would highly recommend them to anyone needing to rent a U-Haul, whether on Oak Island, or anywhere in the local beachstrand area. Thanks again, Brunswick Pawn!!!!

RANDY C. on

Rating:

SO GLAD THIS PLACE IS HERE!

Victoria S. on

Rating:

Customer did not leave a comment.

Marvin B. on

Rating:

Customer did not leave a comment.

DAVID H. on

Rating:

Customer did not leave a comment.

Allen I. on

Rating:

Customer did not leave a comment.

Ken M. on

Rating:

nothing

kathleen K. on

Rating:

The vehicle was clean and ready for us when we arrived. The sales associate carefully explained the details of the rental and return. We were very satisfied with the experience.

emi C. on

Rating:

The trailer I rented (6x12) had only ONE working light. One. And it was the upper right brake light. Which means in order to have a light on at all times on the trailer, I had to drive the whole way with my hazards on so that there was at least one flashing light on the trailer. The fact that only one light worked made my three+ hour drive in the dark extremely dangerous and stressful. Not only was it a danger to me, but everyone else on the road that night. These should be inspected before and after each customer to ensure safety, and I was under the impression that they were. By the time I learned of the lights, the trailer was already fully packed and due the next day 3 hrs away. Very disappointed with the quality of the equipment and the blatant disregard for my safety as well as others on the road. Unacceptable.

David P. on

Rating:

Customer did not leave a comment.

Glenn F. on

Rating:

Customer did not leave a comment.

Kirk J. on

Rating:

Customer did not leave a comment.

Ronald C. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Nothing, the everything went well happy with service.

Ronald P. on

Rating:

Customer did not leave a comment.

Larry N. on

Rating:

Operator made the rental experience effortless. Have done business at this location before, and will do so again any time i have a need of a rental.

Ronnie M. on

Rating:

Customer did not leave a comment.

WAYNE C. on

Rating:

Customer did not leave a comment.

laura M. on

Rating:

Customer did not leave a comment.

Ronald H. on

Rating:

Enjoyed working with a local dealer He did an excellent job!!!

Robert R. on

Rating:

Customer did not leave a comment.

Bruce Z. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

Quick drop off with no hassle.

Kenneth S. on

Rating:

Customer did not leave a comment.

Nicole H. on

Rating:

Customer did not leave a comment.

Michael I. on

Rating:

Customer did not leave a comment.

Stanley W. on

Rating:

Customer did not leave a comment.

Craig W. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Everything was fine. I thought that the trailer was a little expensive but it has been a while since I have rented one.

Shelia I. on

Rating:

Customer did not leave a comment.

richard M. on

Rating:

Great customer service. Easy transaction and pick up/drop off. Thanks!!!

greg G. on

Rating:

Customer did not leave a comment.

robert M. on

Rating:

Customer did not leave a comment.

TIM B. on

Rating:

Customer did not leave a comment.

Jennifer M. on

Rating:

Customer did not leave a comment.

Laura B. on

Rating:

They are very fast and very friendly. I would always pick u-haul to get a moving truck. I had no problems at all and they answered all of my questions. Thanks for everything yall are the best.

richard D. on

Rating:

Excellent Service and very helpful with explaining how U Haul works.

Jeff F. on

Rating:

Great customer service

art H. on

Rating:

Customer did not leave a comment.

RICHARD S. on

Rating:

Customer did not leave a comment.

Jeff P. on

Rating:

Customer did not leave a comment.

Bobby C. on

Rating:

Customer did not leave a comment.

Fred J. on

Rating:

Had to ask the owner of this U-Haul, gun store, and fishing equipment store to show me how the trailer hitch works. They should be required to go over this stuff. Trailer smelled awful, fish smell I think. Maybe from the Mackerel Tournament in town.

Baker W. on

Rating:

Customer did not leave a comment.

ANGELA M. on

Rating:

We had a hoot bit of water leak into the trailer as we drove thru an hour long storm, causing our boxspring and mattress to become very wet.

BOBBY C. on

Rating:

Customer did not leave a comment.

Joseph F. on

Rating:

Customer did not leave a comment.

FRED F. on

Rating:

Great experience

Brendon M. on

Rating:

Very nice. & polite owner. Easy for me to make a couple of changes

Robert B. on

Rating:

Customer did not leave a comment.

Mario C. on

Rating:

Customer did not leave a comment.

hugh N. on

Rating:

MAJOR COMPUTER ISSUES-I waited over 2 hours to get my truck due to the inability of the staff to issue a truck. You need to fix this.

RICHARD F. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

We dropped off on Sunday when the facility was closed. We were told to leave the contract with the key...and the receipt received from U-haul by e-mail did not have the amount we were charged? If you could please forward a complete receipt. Thank you

Frank B. on

Rating:

Customer did not leave a comment.

Jim H. on

Rating:

Customer did not leave a comment.

Edward N. on

Rating:

owner was totally confused about doing contract. Had to get contract redone thru home office and still did not get contract right.

Charissa K. on

Rating:

Customer did not leave a comment.

Leonard T. on

Rating:

Customer did not leave a comment.

Ernest C. on

Rating:

Customer did not leave a comment.

Georgia P. on

Rating:

Customer did not leave a comment.

Ed M. on

Rating:

Customer did not leave a comment.

dennis P. on

Rating:

I-Haul’s website needs improvement